# GitBook Reviews **Vendor:** GitBook **Category:** [Knowledge Base Software](https://www.g2.com/categories/knowledge-base-software) **Average Rating:** 4.8/5.0 **Total Reviews:** 183 ## About GitBook GitBook enables teams to easily manage, share and publish their knowledge through a documentation platform designed for the entire organization. Packed with powerful features, GitBook supports any form of rich text, programming languages and visual assets. - Easily create and publish beautiful looking docs without any design or code required - Organize your knowledge and have your team working from a central place - Keep your GitHub workflows in sync with our native integration - Support for both save / merge (async) and real-time collaboration on any doc. GitBook is free for open-source projects, non-profit orgs and students. ## GitBook Pros & Cons **What users like:** - Users appreciate the **ease of use** of GitBook, highlighting its intuitive interface and seamless collaboration features. (15 reviews) - Users love GitBook for its **intuitive interface** that simplifies collaboration and documentation for all team members. (10 reviews) - Users value the **fast and helpful customer support** from GitBook, enhancing their overall experience and satisfaction. (7 reviews) - Users appreciate the **intuitive interface and real-time collaboration** of GitBook, enhancing the documentation process for all team members. (6 reviews) - Users find GitBook's **easy setup** outstanding, saving time and effort in creating and managing documentation. (5 reviews) - Users value the **seamless collaboration** capabilities of GitBook, enhancing teamwork in documentation creation and management. (5 reviews) - Flexibility (4 reviews) - Organization (4 reviews) - Users praise the **prompt and helpful customer support** , enhancing their overall experience with GitBook. (3 reviews) - Customizability (3 reviews) **What users dislike:** - Users face occasional **software bugs** and UI issues, making navigation challenging at times despite responsive support. (2 reviews) - Users find the **high pricing** for GitBook problematic, especially for those without an OSS license. (1 reviews) - Users find GitBook's interface to be initially **complex** , but ultimately consider it a great product overall. (1 reviews) - Users find the **difficult automation** of GitBook to be a hurdle, necessitating manual documentation updates after code changes. (1 reviews) - Users feel a lack of **advanced formatting options** in GitBook, which could enhance their overall experience. (1 reviews) - Users find that GitBook has a **notable learning curve** , particularly for those unfamiliar with Git and version control. (1 reviews) - Users face **limited customization** options with GitBook, leading to frustrations with the user interface and functionality. (1 reviews) - Not Intuitive (1 reviews) - PDF Issues (1 reviews) ## GitBook Reviews ### 1. Reliable Platform for Documentation, Knowledge Management, and Educational Content **Rating:** 5.0/5.0 stars **Reviewed by:** Ishan S. | Manager and Dietician at Chaitanya Homoeo Clinic, Medical Store Owner, Content Creator, Hospital & Health Care, Small-Business (50 or fewer emp.) **Reviewed Date:** May 10, 2026 **What do you like best about GitBook?** I work as a Dietician and Nutritionist, manage a homeopathy clinic, and also create health education content for social media, so I regularly need proper documentation for nutrition guidelines, patient follow ups, wellness notes, clinic workflows, and educational content planning. What i like best about GitBook is that it helps keep all information more organized in one place without making documentation work feel confusing. ease of use feels very comfortable because pages, sections, and different guides can be managed in simple way. I use it frequently for storing patient nutrition instructions, follow-up workflows, consultation notes, and health education resources. i also like features like structured documentation, nested pages, search, collaboration options, workspace organization, and content management because these are actually useful for maintaining healthcare related notes and educational material properly. Creating different documentation sections for nutrition plans, consultation progress, and wellness content feels more practical compared to keeping everything in random files. the editor feels clean and not overloaded, so writing and updating content becomes easier. Performance is also smooth during normal daily use and pages usually open properly without much delay. overall, GitBook feels like a practical platform for organizing healthcare documentation, nutrition resources, patient workflow notes, and educational content in more structured way. **What do you dislike about GitBook?** Sometimes editing and page customization can feel little confusing in starting, specially for non technical users who mainly use it for documentation and organized content management instead of developer work. Some advanced options and settings take time to properly understand. Performance is mostly smooth, but when switching between multiple pages or editing larger documentation sections, small loading delays can happen occasionally. **What problems is GitBook solving and how is that benefiting you?** It is helping me keep documentation, notes, follow-up workflows, and educational information more organized in one place instead of managing everything in different files and folders. it makes handling structured information much easier during daily work. the page organization, search system, and documentation structure are very useful because they help keep nutrition guidelines, consultation notes, wellness resources, and educational content properly arranged and easier to access later when needed. It also reduces confusion while managing different topics together. Another useful thing is that updating information and maintaining organized resources feels more simple compared to traditional notes or scattered documents. overall, it helps save time, improves organization, and makes daily documentation workflow more smooth and manageable. ### 2. Effortless Project Documentation with Smooth Deployments and Helpful Support **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Education Management | Small-Business (50 or fewer emp.) **Reviewed Date:** April 13, 2026 **What do you like best about GitBook?** It’s so easy to document all of your project work. You also don’t need to worry about syncing with GitHub—your progress is always safe. The support team is very helpful, and deploying the site is smooth as well. The AI tasks are really useful for formatting and designing your documents. The price is affordable, too. **What do you dislike about GitBook?** While GitBook is a powerhouse for documentation, it isn’t without its share of frustrations. A major drawback is the pricing structure, which can feel steep for small teams or individual creators, especially when you compare it with free, open-source alternatives. Another pain point is the shift away from a markdown-centric workflow toward a more proprietary, block-based editor. That change has alienated some developers who prefer full control over their source files and a more transparent editing process. On top of that, GitHub-to-GitBook synchronization can be finicky at times, resulting in merge conflicts or formatting discrepancies that end up requiring manual cleanup. Finally, if you need deep UI customization, the current theming limitations can feel restrictive. **What problems is GitBook solving and how is that benefiting you?** Gitbook is solving our problem of documenting everything with better UI. Previously it was google docs which was verrryyy boring to read documents on also this provides easy image insertions and everything. ### 3. Gitbook is the best place to make your website! **Rating:** 5.0/5.0 stars **Reviewed by:** Jorge D. | Game Programmer and Game Director, Small-Business (50 or fewer emp.) **Reviewed Date:** November 12, 2025 **What do you like best about GitBook?** I could upload a website completely free. Setting up and editing the website is extremely easy and intuitive, and best of all, I received very fast and helpful response by the team. Natasza was so eager to help. She's the best! **What do you dislike about GitBook?** Its a little bit unclear and messy right now when it comes to their plans. It seems like you have to ask for permission for the community plan, which is simply what Gitbooks would claim is for free anyways. I'm not sure why they need you to make a formal request for something like this, but the team answered me really fast and approved my application to the community plan so it wasn't really a big problem. **What problems is GitBook solving and how is that benefiting you?** It allows me to quickly and intuitively create a website with giffs and a cool structure for good and comprehensible documentation on the software I've built. ### 4. The Best API Documentation Tool I’ve Ever Used **Rating:** 5.0/5.0 stars **Reviewed by:** Frederico M. | Product Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** April 30, 2026 **What do you like best about GitBook?** This is the best API documentation tool I’ve ever used. **What do you dislike about GitBook?** Honestly, nothing in particular. The editor mode could be a bit better, but it’s no big deal. **What problems is GitBook solving and how is that benefiting you?** API documentation is usually boring and complicated. With GitBook, the documentation looks clean and user-friendly, which makes it much easier to read and navigate. ### 5. Perfect for Creating How-To Guides for Students and NGO Service Users **Rating:** 5.0/5.0 stars **Reviewed by:** Suad S. | Founder, Small-Business (50 or fewer emp.) **Reviewed Date:** May 04, 2026 **What do you like best about GitBook?** What I find most helpful is being able to create how-to guides for students and for people who use NGO services. **What do you dislike about GitBook?** Nothing so far—everything seems to be perfect. I find it very useful. **What problems is GitBook solving and how is that benefiting you?** My main issue was figuring out how to present the projects we provide for free to students, and the best part is that I’ve found this very useful and genuinely helpful. ### 6. It is rather simple and provides many functionalities that we needed. **Rating:** 5.0/5.0 stars **Reviewed by:** Ana N. | Managing Director, Management Consulting, Small-Business (50 or fewer emp.) **Reviewed Date:** September 11, 2025 **What do you like best about GitBook?** GitBook is incredibly user-friendly and intuitive, making it easy to organize, structure, and share content with both internal teams and external stakeholders. The clean interface, collaborative features, and seamless publishing process allow us to maintain professional documentation without needing advanced technical knowledge. It’s also very flexible and scales well as our projects grow. **What do you dislike about GitBook?** There’s not much to dislike, but maybe more advanced formatting options would make it even better. **What problems is GitBook solving and how is that benefiting you?** GitBook helps us centralize and simplify our documentation, which is especially important for a non-profit organization that works with diverse teams and volunteers across different countries. Instead of scattered files and hard-to-track updates, we now have one accessible, well-structured hub where everyone can easily find and contribute to resources. This saves us time, improves collaboration, and ensures continuity even when team members change. ### 7. Non-Profit Friendly and Easy to Love **Rating:** 5.0/5.0 stars **Reviewed by:** David T. | Founder and CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** March 12, 2026 **What do you like best about GitBook?** Non-profit friendly, simple interface, easy integrations. **What do you dislike about GitBook?** Nothing yet! To be honest, it’s giving us a base to build off of. A great service to the community. **What problems is GitBook solving and how is that benefiting you?** Knowledge management, it helps us expand and scale properly! ### 8. Easy to Use, Yet Deeply Powerful features **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Oil & Energy | Small-Business (50 or fewer emp.) **Reviewed Date:** February 18, 2026 **What do you like best about GitBook?** It is like an onion of awesome feature, i can get going with the really easy to use editor, but also can deep dive into the nuanced permission management / merge rules. There has been nothing i want to do that i couldn't handle ! **What do you dislike about GitBook?** No, I can't really think of anything, it's great. **What problems is GitBook solving and how is that benefiting you?** Online documentation and collaborative document review and editing on a global timeframe ### 9. Clean and organized documentation for my teams! **Rating:** 5.0/5.0 stars **Reviewed by:** Josh S. | Database & Systems Coordinator, Small-Business (50 or fewer emp.) **Reviewed Date:** May 29, 2025 **What do you like best about GitBook?** I enjoy the built-in page organization structure and the rich searching features that highlight specific pages and headers where search terms appear. My teams frequently need to reference our SOPs to accurately complete our work, so it is very helpful to be able to rely on more consistent searchability compared to disorganized storage in Google Docs. Additionally, the customer service and support has been quick, responsive, and helpful. **What do you dislike about GitBook?** For teams that primarily or exclusively use the web editor as opposed to local repositories synced with GitHub, I would like more documentation and features for creating a backup of my documentation that's cleaner than downloading all of the docs as PDFs. **What problems is GitBook solving and how is that benefiting you?** My team does data entry, among other things, which means we have accumulated many specific processes over the years. We previously documented these in Google Docs, but found the search capabilities in Drive lacking, which meant that folks did not use SOPs which would then eventually become out of date. Our team has found GitBook much more reliable to keep our docs organized, up-to-date, and easy to search through to find information. And we've found that the easier it is to use the SOPs, the more likely it is that they are maintained. ### 10. A transformative documentation experience **Rating:** 5.0/5.0 stars **Reviewed by:** Mariam M. | Platforms Director, Mid-Market (51-1000 emp.) **Reviewed Date:** August 18, 2025 **What do you like best about GitBook?** The intuitive interface, accessibility, ease of use, versioning, rich content formats **What do you dislike about GitBook?** It would be great if we could select "Apply header to all pages" so that we have one common banner in all pages especially when we need to update it. **What problems is GitBook solving and how is that benefiting you?** GitBook has transformed how our organization creates and shares product guides and playbooks, presenting our documentation in a neat and well-organized manner. The intuitive interface allows our team to quickly build comprehensive guides while maintaining accessible formatting that serves diverse audiences. For an organization like ours working on tech for social impact, GitBook enables us to transform documentation into a strategic asset that amplifies our mission. ### 11. Effortless Documentation and User-Friendly Experience **Rating:** 5.0/5.0 stars **Reviewed by:** Ben S. | Professor, Small-Business (50 or fewer emp.) **Reviewed Date:** November 05, 2025 **What do you like best about GitBook?** Very easy to use and focuses on creating documentation. Easy for users to review the documentation. It also syncs with a number of different services. **What do you dislike about GitBook?** For me, GitBook works very well. I think the organization -> docs structure is a bit odd, but it isn't a big deal. **What problems is GitBook solving and how is that benefiting you?** GitBook is a place to make documentation for software projects. I use it for some open source projects. ### 12. GitBook is an amazing tool for us and our students at Polytechnique Montréal. **Rating:** 5.0/5.0 stars **Reviewed by:** Chrystel N. | Conseiller principal en solutions infonuagiques, Enterprise (> 1000 emp.) **Reviewed Date:** September 15, 2025 **What do you like best about GitBook?** Ease of use, ease of implementation. I use it every day as a teacher and share labs with my students through GitBook, and they love it much more than receiving lab tutorials as Word documents. **What do you dislike about GitBook?** I think that when you set up your organization, the wizard should show you the kind of default URL it will generate, so you can get an idea of how your subdomain will look. **What problems is GitBook solving and how is that benefiting you?** The way we publish, share, and restrict access to our educational content at Polytechnique Montréal, particularly regarding labs and technical tutorials. ### 13. Modern UI and Generous Free Tier, But Some Limitations **Rating:** 3.5/5.0 stars **Reviewed by:** Marc X. | Director, Small-Business (50 or fewer emp.) **Reviewed Date:** November 25, 2025 **What do you like best about GitBook?** Very modern and beautiful UI, highly competitive features and technology, and very generous free tier. **What do you dislike about GitBook?** Would be my first choice however it's not open source and I am very cautious of potential lock-in whether it was intentional by the vendor or not as dependence on a technolgoy that isn't open source may cause issues in the future **What problems is GitBook solving and how is that benefiting you?** This documentation tool is straightforward to use, offers an attractive appearance, and comes packed with all the features I need. It manages to be both visually appealing and fully functional without any unnecessary complications. ### 14. GitBook - The best tool to create your's OSS wiki **Rating:** 4.5/5.0 stars **Reviewed by:** Federico C. | Project Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** October 23, 2025 **What do you like best about GitBook?** GitBook is an excellent tool for creating open and easy-to-read documentation for open source software or programs. I am truly impressed by how simple it is to set up, manage, and customize your own wiki with it. **What do you dislike about GitBook?** There isn't much to criticize, although the pricing could be an issue. If you don't have an OSS, the costs are quite high. **What problems is GitBook solving and how is that benefiting you?** Lots of UCSC Users actually rely on our official documentation to learn how to properly use our OSS and having a nice and still good-to-read wiki is good both for us and for the users experience. ### 15. The documentation effect of GitBook is very beautiful **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer & Network Security | Small-Business (50 or fewer emp.) **Reviewed Date:** July 02, 2025 **What do you like best about GitBook?** 1. The synchronization with the GitHub repository is excellent. 2. The generation format of the document and the presentation page are very beautiful. **What do you dislike about GitBook?** It would be nice to have a local desktop application like GitHub Desktop, so I can edit documents locally, since real-time access to the Internet is not so easy in some countries or locality. **What problems is GitBook solving and how is that benefiting you?** He can help us more easily manage and edit the documentation of our open source software projects, the important thing is that it generates documentation is also very beautiful, even if we do not know how to make a beautiful technical documentation for the team, using it will make this thing easier. ### 16. Great community support **Rating:** 5.0/5.0 stars **Reviewed by:** Steve H. | Chief Research Information Officer, Small-Business (50 or fewer emp.) **Reviewed Date:** January 19, 2026 **What do you like best about GitBook?** Super responsive team. Nice product. Makes a huge difference to a small community organisation such as ours **What do you dislike about GitBook?** Took some time to understand what the community offering meant **What problems is GitBook solving and how is that benefiting you?** The documentation is open and fits well with a pull request and review workflow. ### 17. Gitbook almost perfectly bridges coding and documentation **Rating:** 4.5/5.0 stars **Reviewed by:** Erwin V. | Data Analyst Volunteer, Small-Business (50 or fewer emp.) **Reviewed Date:** March 27, 2025 **What do you like best about GitBook?** - Very easy to implement. Without external need, I had setup the docs within half an hour. I got a free call with support anyway but that was not needed at all. - Development Workflow Integration: Easily edit documentation directly within our codebase or via Gitbook’s intuitive editor. - Unified Documentation Platform: Supports both technical (including API endpoint docs) and user-friendly documentation in a single platform. - GitHub and GitHub Actions Integration: Streamlined and efficient automation through GitHub integrations, which makes it possible to have docs updates in a flow whenever an update on the application is made. - Nice looking documentation: I just like the layout of Gitbook. Which matters when people have to read your documentation. **What do you dislike about GitBook?** Currently lacks functionality for automatically triggering documentation updates based on code changes, requiring manual intervention. **What problems is GitBook solving and how is that benefiting you?** Having documentation for our product. Good documentation prevents helpdesk questions and increases great usage of our product. ### 18. Gitbook is the best online collaborative documentation platform **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** September 11, 2025 **What do you like best about GitBook?** Gitbook makes collaboration on documentation very seamless. **What do you dislike about GitBook?** There is nothing I dislike about Gitbook so far **What problems is GitBook solving and how is that benefiting you?** As an organization building a technical platform with intricate use cases, a robust documentation is crucial to driving user growth. Gitbook makes the process of writing professional, useful documentations very seamless and less technical. With other platforms ,you need programming expertise to set some components up. But Gitbook makes all that super straightforward. ### 19. Gitbook is not awesome, is exceptional. **Rating:** 5.0/5.0 stars **Reviewed by:** Fabian A. | Assistant Teacher, Small-Business (50 or fewer emp.) **Reviewed Date:** March 24, 2025 **What do you like best about GitBook?** Besides the incredible support that engages with the client, the service by itself is absolutely awesome. Functions like exporting to PDF, MD and other formats and the integrated AI to analyze and redact the documents are some of the game-changing features that Gitbook has to offer. It's simple and pretty UI and the styles are intuitive and easy to use for both user and developer. **What do you dislike about GitBook?** If you are looking out for a place to work with your team you need to be willing to pay for a plan. But if you are a NGO or lead an open source project you can have the community plan for free! **What problems is GitBook solving and how is that benefiting you?** Making educational programming books available for students. ### 20. Awesome low code docs tool **Rating:** 5.0/5.0 stars **Reviewed by:** mario c. | Open source maintainer, Small-Business (50 or fewer emp.) **Reviewed Date:** April 03, 2025 **What do you like best about GitBook?** GitBook excels at making technical documentation accessible and collaborative. Its clean, intuitive interface allows teams to create well-structured documentation without requiring extensive technical knowledge. The real-time collaboration features are exceptional, enabling multiple team members to work simultaneously on the same document without conflicts. The version control system is robust yet straightforward, making it easy to track changes and revert when necessary. The markdown support combined with the visual editor provides flexibility for both technical and non-technical users, making it a versatile platform for various documentation needs. **What do you dislike about GitBook?** nothing to report, I find the 360 ​​degree project very functional **What problems is GitBook solving and how is that benefiting you?** a tool that can manage documentation in a simple way ### 21. Communication and customer relationship on equal terms **Rating:** 5.0/5.0 stars **Reviewed by:** Michael S. | CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** December 16, 2024 **What do you like best about GitBook?** What I like best about GitBook is the intuitive user interface, which makes it easy to create, organize, and publish content. The ability to collaborate with team members in real-time enhances efficiency and improves the quality of documentation. I particularly appreciate the integration with other tools as well as the quick and helpful responses from the support team – especially the personal and professional support from Rodrigo. **What do you dislike about GitBook?** What I don't like so much about GitBook is the limited flexibility in customizing the design and layouts. It would be helpful to have more options for individual customization. Additionally, the loading times could sometimes be faster, especially with larger projects. Occasionally, advanced export functions are also missing, which would allow for smooth transfer of content to other formats. **What problems is GitBook solving and how is that benefiting you?** GitBook solves the problem for us at MOMO of making knowledge clear, centralized, and accessible to everyone. Instead of sending numerous files back and forth, we now work together in a single document – and in real-time! Changes are immediately visible to everyone, and no one asks anymore: 'Do you have the latest version?' This saves us time and nerves. Simply practical and clear! ### 22. Clean, Collaborative, and Easy-to-Use Documentation Tool **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** May 27, 2025 **What do you like best about GitBook?** The intuitive interface and real-time collaboration features make it incredibly easy to write and manage documentation. It’s perfect for both technical and non-technical team members, and the final output is always polished and professional. **What do you dislike about GitBook?** No complaints yet. Everything has been smooth and effective for our documentation needs so far. **What problems is GitBook solving and how is that benefiting you?** GitBook helps centralize internal knowledge, documentation, and processes in one place that's easy to access and update. This reduces information silos across teams and ensures everyone is working from the same source of truth. It's especially helpful for onboarding, aligning team knowledge, and maintaining clear communication in a remote-friendly environment. ### 23. Great for academic contents **Rating:** 5.0/5.0 stars **Reviewed by:** mikel s. | Profesor de Informática, Small-Business (50 or fewer emp.) **Reviewed Date:** July 30, 2025 **What do you like best about GitBook?** Its flexible, easy to use, and looks beautiful. **What do you dislike about GitBook?** None, it really match my needs. Great work! **What problems is GitBook solving and how is that benefiting you?** Sharing contents with my students ### 24. The best tool for documenting technical projects and developer knowledge **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** July 25, 2025 **What do you like best about GitBook?** Clean UI, markdown-first editing, and GitHub sync make it ideal for developer-focused content. **What do you dislike about GitBook?** Did not found any as of now. All is good. **What problems is GitBook solving and how is that benefiting you?** GitBook solves the problem of organizing and publishing technical content without worrying about infrastructure. It allows me to focus on creating high-quality developer documentation, while providing a professional reading experience that's easy to maintain and share. ### 25. Bringing GitBook to the Classroom **Rating:** 5.0/5.0 stars **Reviewed by:** Piyanuch T. | Lecturer, Mid-Market (51-1000 emp.) **Reviewed Date:** April 10, 2025 **What do you like best about GitBook?** I discovered GitBook while attending a software workshop. The docs were so clean and clear that I knew I had to try it myself. I’m now preparing to use it with my third-year students for their term project documentation. Thanks to GitBook’s Community plan, I’ll teach with real-world tools that inspire great writing. **What do you dislike about GitBook?** Nothing major. Overall, I really like it. **What problems is GitBook solving and how is that benefiting you?** I’m using GitBook to guide students in writing and documenting their term projects. ### 26. A state-of-the-art open source online book publishing experience **Rating:** 5.0/5.0 stars **Reviewed by:** Chris-Armel I. | Artist, Arts and Crafts, Small-Business (50 or fewer emp.) **Reviewed Date:** August 05, 2024 **What do you like best about GitBook?** GitBook allows me to easily publish an online book describing an artistic project based on GitHub. As an artist using the power of Git code repositories, GitBook provides me with a unique platform that is transparent, responsive and Git-reliant. It also integrates external sources of creative work, such as Instagram and other popular media platforms. Its pagination feature and Markdown pages make my task of writing and presenting Git-based code quite enjoyable. This is why I chose it as the platform for publishing a book documenting my artistic practice, as is common in the traditional art world. I'm currently a beneficiary of their community plan, which supports my open source project in the best possible way. Their customer support is first class. All my support requests have been successfully resolved within a few days. It took me a few hours to get a book up and running : book.awalkaday.art. The book's underlying code is automatically synchronised with a public code repository on GitHub. **What do you dislike about GitBook?** There is no cumbersome experience when using the GitBook app online. It's available in an international language that is the lingua franca of the web. It's free to use and free to access. However, it does require some familiarity with Git (version control software). **What problems is GitBook solving and how is that benefiting you?** online book publication. ### 27. GitBook Enthusiast **Rating:** 5.0/5.0 stars **Reviewed by:** Benjine G. | UX Designer, Small-Business (50 or fewer emp.) **Reviewed Date:** September 23, 2024 **What do you like best about GitBook?** Gitbook has a great suite of rich text features for creating documentation - keeping it basic and the available styles look very elegant. The limited adaptability is a positive because it allows options, while also keeping things simple. We recently used it for an initiative where our partners were very satisfied with the results and the ability to use it for an event as supporting materials. It was very easy to implement. **What do you dislike about GitBook?** I felt slightly disoriented relating to navigation at times, but once the support team helped me with how the functionality is structured, it was easy to get around. There were a few technical glitches, but the support team is extremely responsive and working on any glitches that might arise. **What problems is GitBook solving and how is that benefiting you?** We needed something that is quick to learn and quick to deploy, which multiple users can edit and review and which could be accessed via a link by event attendees. It is also useful as a way to host software development toolkits and other outputs from our initiatives. We also use it for documentation of our open source products. ### 28. Easy to use documentation software **Rating:** 5.0/5.0 stars **Reviewed by:** Peter H. | Senior software developer, Mid-Market (51-1000 emp.) **Reviewed Date:** January 15, 2025 **What do you like best about GitBook?** We like GitBook because it's an intuitive platform for creating, organizing, and sharing documentation. Its clean interface makes it easy to focus on writing, while powerful collaboration features ensure teamwork is seamless. With support for markdown, integrations, and version control, GitBook is a flexible tool that keeps everything organized and accessible. **What do you dislike about GitBook?** Can't think of anything really, but must fill this field 🙂. **What problems is GitBook solving and how is that benefiting you?** We can easily collaborate on our documentation. ### 29. GitBook Made Me Fall in Love with Writing Docs **Rating:** 5.0/5.0 stars **Reviewed by:** Mike A. | Developer Relations & Marketing at Lightning Bounties, Computer Software, Small-Business (50 or fewer emp.) **Reviewed Date:** July 23, 2024 **What do you like best about GitBook?** The intuitive interface makes complex documentation feel effortless. The creative freedom it offers, allows me to design developer documentation that is both functional and visually appealing. The seamless GitHub integration keeps my code and docs in perfect sync.  Friendly customer support who respond promptly and with care. Easy to use and is interoperable with many platforms (Figma, Notion, Slack, etc). **What do you dislike about GitBook?** I have been sitting here for about 10 minutes and I can't think of anything negative. It's truly the easiest documentation tool to use and the 2 way sync with GitBook & GitHub is an absolute game changer! **What problems is GitBook solving and how is that benefiting you?** -Streamlines doc creation and management. -Ensures doc integrity with Git integration. -Simplifies collaboration. Often times, our team will colloborate and work in Gitbook at the same time, pushing doc changes is no longer a hassle. We can -work together at once without having to worry about merge conflicts. -Saves time, reduces hassle. ### 30. Prompt support **Rating:** 5.0/5.0 stars **Reviewed by:** Ganesh J. | Head of Products, Small-Business (50 or fewer emp.) **Reviewed Date:** March 04, 2025 **What do you like best about GitBook?** It's a great tool to publish my technical material. **What do you dislike about GitBook?** So far I have not see any. It is actually quite friendly to use. **What problems is GitBook solving and how is that benefiting you?** We publish all our technical material using Gitbook ### 31. Easy to use and configure - Gitbook Review **Rating:** 5.0/5.0 stars **Reviewed by:** Kathan P. | Security Researcher, Small-Business (50 or fewer emp.) **Reviewed Date:** August 06, 2024 **What do you like best about GitBook?** I've been relying on GitBook for over two years to support my community project, and it's been an absolute game-changer. Setting up and deploying my documentation was incredibly straightforward, saving me countless hours. The platform's ease of use is outstanding. It's intuitive and doesn't require any steep learning curve. Plus, the support team has been phenomenal. Their assistance has been invaluable in ensuring my project runs smoothly. **What do you dislike about GitBook?** Free plans might have storage limits, which can be an issue for large documentation projects. **What problems is GitBook solving and how is that benefiting you?** GitBook primarily addresses the challenge of creating, organizing, and sharing documentation effectively. ### 32. Amazing support and experience! **Rating:** 5.0/5.0 stars **Reviewed by:** Matheus S. | Executive Director, Small-Business (50 or fewer emp.) **Reviewed Date:** February 03, 2025 **What do you like best about GitBook?** The easiness to include and organize our product info. Also, Rodrigo from the support team is Amazing! **What do you dislike about GitBook?** It might be complext at first, but great product in general. **What problems is GitBook solving and how is that benefiting you?** It's supporting us in organizing our internal documents. ### 33. Perfect for Sharing Open Documentation **Rating:** 5.0/5.0 stars **Reviewed by:** Paige S. | Senior Software Analyst, Research, Small-Business (50 or fewer emp.) **Reviewed Date:** August 14, 2024 **What do you like best about GitBook?** It's fantastic that I can update my documentation through their slick WYSIWYG editor or the raw Markup in my GitHub repos - and it syncs right up within a few seconds! I love the default layout. It is very clean and easy to navigate between pages. **What do you dislike about GitBook?** Nothing comes to mind. It was very easy to navigate and change settings. **What problems is GitBook solving and how is that benefiting you?** Allowing me to easily share information about my project on a software development, technical operations, and non-profit collective very easily and efficiently. ### 34. Very good experience with docs! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** September 18, 2024 **What do you like best about GitBook?** - Easy to contribute to docs for both developers from GitHub repo and non-technical people from GitBook - AI search has an excellent experience - Easy to set up - Fast and helpful customer support - Free version for open-source projects is a big deal! It's much better than Docusaurus we used before. **What do you dislike about GitBook?** - It is not possible to customize the look and feel of the website - Sometimes, the UI is a bit buggy. For example, I can't add card blocks to the page **What problems is GitBook solving and how is that benefiting you?** - Open-source library docs - Product docs - Legal website - Changelog website ### 35. Gitbook is always the go-to solution for establishing a documentation **Rating:** 5.0/5.0 stars **Reviewed by:** Mohamed M. | CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** September 16, 2024 **What do you like best about GitBook?** It's eazy to build a documentation using gitbook and be able to publish it and sync it with github. **What do you dislike about GitBook?** Maybe the ability to do multi-lingual content is not obvious. **What problems is GitBook solving and how is that benefiting you?** Gitbook is saving us the hussle to build a documentation website from scratch and establish versioning. ### 36. Amazing product and even more so for nonprofits **Rating:** 5.0/5.0 stars **Reviewed by:** Kyle B. | AI Consultant, Small-Business (50 or fewer emp.) **Reviewed Date:** August 15, 2024 **What do you like best about GitBook?** The technology in this tool is fantastic, espeically the AI search and the community plan they provide to nonprofits is so generous. Support is quick to respond, the platform is user friendly. I think this is a real gem. **What do you dislike about GitBook?** Nothing so far. It really has everything I need but will keep checking. **What problems is GitBook solving and how is that benefiting you?** Knowledge base for an AI platform for nonprofits. ### 37. Amazing tool to share documentation with your team **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Automotive | Small-Business (50 or fewer emp.) **Reviewed Date:** June 10, 2024 **What do you like best about GitBook?** GitBook has one of the simplest interface I have ever seen for sharing documentation. Also, it makes collaboration with the team very easy. **What do you dislike about GitBook?** It has a bit of a learning curve for those who have never used similar tools **What problems is GitBook solving and how is that benefiting you?** GitBook addresses several key challenges, making it an essential tool for our team. It facilitates seamless knowledge sharing within the team, ensuring that all members have access to the information they need. This is particularly beneficial for onboarding newcomers, as it provides them with all the essential knowledge and resources to get up to speed quickly. Additionally, we use GitBook to document and keep track of ideas and potential future projects, which helps us stay organized. ### 38. Great Platform for Documentation and User Guides **Rating:** 5.0/5.0 stars **Reviewed by:** Mauro G. | Founder, Small-Business (50 or fewer emp.) **Reviewed Date:** November 17, 2024 **What do you like best about GitBook?** Automatic Pagination and indexes. I enjoy using Markdown. **What do you dislike about GitBook?** Has a bit of a learning curve, especially for non-devs **What problems is GitBook solving and how is that benefiting you?** Making a website for user guides. ### 39. Amazing product and Amazing People **Rating:** 5.0/5.0 stars **Reviewed by:** Bo W. | Applied Science Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** May 07, 2024 **What do you like best about GitBook?** Gitbook has similar concept to github that makes collaboration so much easier, especially for team collaboration and open source projects. They had great customer support that always get back to us quickly. They also provided generous support to oopen source projects. THANK YOU SO MUCH! **What do you dislike about GitBook?** There could be slightly learning curve, but not too difficult after a couple of hours. **What problems is GitBook solving and how is that benefiting you?** It is solving a problem to publish digital books and make team documentations easy. I like the version control functionality. ### 40. Very convenient and good place for everything related to documentation! **Rating:** 5.0/5.0 stars **Reviewed by:** Bohdan K. | Technical Lead, Small-Business (50 or fewer emp.) **Reviewed Date:** October 14, 2024 **What do you like best about GitBook?** The intuitive interface, embedded version control, extensive customization options, ability to collaboratively edit and comment. **What do you dislike about GitBook?** It's really cool project and I can't see any cons. **What problems is GitBook solving and how is that benefiting you?** Organization of joint work on documentation translations ### 41. Perfect to spawn documentations and websites with rich customizations **Rating:** 5.0/5.0 stars **Reviewed by:** Pavan P. | CEO/Founder, Small-Business (50 or fewer emp.) **Reviewed Date:** May 31, 2024 **What do you like best about GitBook?** Its like a Medium experience but much more customizable and easy to use. Love the fact that they support the Open Source Community with very generous OSS plan. **What do you dislike about GitBook?** Could be a bit difficult to import existing content but can be done with quick learning. **What problems is GitBook solving and how is that benefiting you?** Quick editing and publishing of documentation with clear visibility on changes and history ### 42. A fantastic tool to share knowledge **Rating:** 5.0/5.0 stars **Reviewed by:** Didier V. | c, Small-Business (50 or fewer emp.) **Reviewed Date:** May 21, 2024 **What do you like best about GitBook?** Gitbook allows to share knowledge easily. It is really quick and easy to create an information repository. Their support for non profit and open source is clear and strong. **What do you dislike about GitBook?** Some manipulation may seem complicated but often they are well documented in the help section and up to now I didn't meet any issue that cannot be resolve quickly. **What problems is GitBook solving and how is that benefiting you?** We are a foundation promoting ethical science and engineering. We are creating Body of knowledge and putting them at the disposition of our donators and of the population to help them. Gitbook is the perfect support for this. ### 43. Really helpful for our project **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Mechanical or Industrial Engineering | Small-Business (50 or fewer emp.) **Reviewed Date:** September 13, 2024 **What do you like best about GitBook?** They provide premium services to non profit organisations **What do you dislike about GitBook?** Ipad and Mobile experience is really bad. An app would be awesome. **What problems is GitBook solving and how is that benefiting you?** We use it for our project to help educate STEM ### 44. The Ultimate Knowledge Hub for Our Team **Rating:** 5.0/5.0 stars **Reviewed by:** Leylen M. | Small-Business (50 or fewer emp.) **Reviewed Date:** October 06, 2023 **What do you like best about GitBook?** GitBook nails it as our team's central knowledge base. It's user-friendly, minimalistic, and collaborative. The search function is quick, version control is a lifesaver, and it's accessible from any device. Real-time updates keep everyone on the same page. Simply put, GitBook is indispensable for quick learning and efficient teamwork. The Real-Time Updates, user friendly accesibility, and theeasy to implement collaborative environment that offers this space is the best. Outstanding customer support. **What do you dislike about GitBook?** The editor can sometimes be glitchy, causing formatting issues. Lack of offline access. Additionally, exporting content from one GitBook space to another is not as straightforward as it could be. These are areas where GitBook could improve. **What problems is GitBook solving and how is that benefiting you?** GitBook serves as an essential knowledge base in our lab, centralizing all protocols for consistent experimentation and efficient onboarding of new team members. Its real-time updates keep everyone informed of procedural changes or new findings. The robust search function allows quick access to needed information, reducing downtime and enhancing productivity. Additionally, its collaborative features foster real-time feedback and discussions, making our research environment more interactive and dynamic. Overall, GitBook streamlines various aspects of our lab operations. ### 45. Incredible alternative to Readme! **Rating:** 5.0/5.0 stars **Reviewed by:** Robin B. | VP Revenue Operations, Computer & Network Security, Small-Business (50 or fewer emp.) **Reviewed Date:** August 31, 2023 **What do you like best about GitBook?** The product us so easy to learn, and the shortcuts built in make the process of creating detailed, beautiful-looking documentation a breeze. I'm so impressed with the ease with which we got up and running, with dedicated spaces for internal documentation, API documentation, publicly-available docs, and customer-specific private spaces where we can serve our enterprise customers with bespoke documentation. Granular permission control, easy sharing, and some great branding options make GitBook a great product for anyone looking to up their documentation game. Also: their support team is fantastic! I had one very niche problem that they solved in a flash. **What do you dislike about GitBook?** Honestly, nothing so far. The onboarding experience was slick, their support team is awesome, and I'm super satisfied with the entire product thus far. Keep up the great work! **What problems is GitBook solving and how is that benefiting you?** 1. Look and Feel: GitBook looks more modern than other providers. 2. Productivity: we want great documentation but we don't want to spend an eternity building it out. GitBook makes building pages and sections incredibly easy, with some great shortcuts. I wish Google Docs had some of the stuff that's in here! 3. Granular control over who sees what. This allows us to have bespoke customer-specific pages that are secured to that customer only, while maintaining other spaces for internal documentation and more generic customer-facing content. ### 46. Pretty sleek in organisation and creating documentation, just needs to fix the delays in syncs **Rating:** 4.5/5.0 stars **Reviewed by:** Avi G. | Small-Business (50 or fewer emp.) **Reviewed Date:** August 17, 2023 **What do you like best about GitBook?** Organization: Gibook's allows me to organize and categorize my documentation very easily. The tagging and labeling allows me to easily manage this in a scalable manner and making it very easy for my users to navigate through. Annotation/Highlighting: These features are simple and yet really helpful in documentation phase, reading, or when needed to keep track of WIP items and important things. Search: The search functionality is intuitive. It enables me to quickly find whatever I am looking for and without having to scroll through results. **What do you dislike about GitBook?** Delay in Sync and Ocassional Crash: During my usage, I had to to a hard refresh everytime when going throuigh the docs or even resulted in going through a previous version because it was not updated automatically. This became problematic when collaborating with an external 3rd party. **What problems is GitBook solving and how is that benefiting you?** To create, maintain documentation for internal development purpose and also share with our business partners and customers. ### 47. Excellent user experience with stellar customer support **Rating:** 5.0/5.0 stars **Reviewed by:** Darren S. | President, Small-Business (50 or fewer emp.) **Reviewed Date:** November 21, 2023 **What do you like best about GitBook?** What I love the most about GitBook is that it embraces open-source software culture. Aside from having an amazing free-plan, it has Git synchronization to ensure you have a secure copy of your data. They also have a great customer support team that will help you and your community get on a community plan so that you and your knowledge builders can collaborate more effectively. **What do you dislike about GitBook?** The apps ecosystem built on top of Gitbook as of the moment could be improved. Improving the developer experience might be something that they can work on. **What problems is GitBook solving and how is that benefiting you?** Data store for knowledge and accessible/query-able via API. ### 48. Easy and flexible tool for handbooks, also for non-techies **Rating:** 5.0/5.0 stars **Reviewed by:** Rob v. | Small-Business (50 or fewer emp.) **Reviewed Date:** August 11, 2023 **What do you like best about GitBook?** It's a very flexible tool for making a professional looking handbook for our business. Limited technical knowledge is needed to work with the software. I like how easy it is to format text, add video's and more. By using the appropriate headings, automatically a navigation menu is created, which helps the users to browse through the handbook. Lastly, it's nice that there are no restrictions in the number of handbooks, chapters, pages and subpages you want to make. And the price is very reasonable. **What do you dislike about GitBook?** Honestly I haven't found any negative features that I can think of. It perhaps takes some time getting used to the 'change request / merge' way of updating documents, since this is not something I'm used to (I'm not a developer). **What problems is GitBook solving and how is that benefiting you?** We wanted to have one place where employees can turn to for information on how our processes work, as well as sharing knowledge about the various topics we come across as financial advisors. It helps us serve our clients in a consistent, high quality way. ### 49. GitBook is perfect for Collaboration, Documentation and Organization **Rating:** 5.0/5.0 stars **Reviewed by:** Albert V. | Web3 Blockchain Developer, Small-Business (50 or fewer emp.) **Reviewed Date:** October 26, 2023 **What do you like best about GitBook?** GitBook is the ultimate platform for collaborating on documentation and organizing information. GitBook provides an elegant wiki-style interface. The clean, intuitive formatting options make it easy for anyone to create professional looking documents. Tables, code blocks, images, and more can be added seamlessly. Everything stays neatly organized with nested pages and a clear sidebar navigation. I recommend GitBook for any team that creates technical documentation or wants to foster a collaborative knowledge sharing culture. **What do you dislike about GitBook?** Updating page order can be tricky. It's easy to accidentally nest pages. **What problems is GitBook solving and how is that benefiting you?** Professional Publishing - GitBook makes it simple to publish great looking responsive web, PDF, and ebook docs for external and internal use cases. Developer Onboarding - Well organized and searchable GitBook docs speed up onboarding and ramp up time for new developers. Knowledge Retention - GitBook documentation reduces reliance on tribal knowledge and experts, preserving institutional knowledge as team members change. ### 50. Your project no longer has to be an uncrackable safe: Gitbook gives you the easiest tools to do it. **Rating:** 5.0/5.0 stars **Reviewed by:** Eliécer Rafael H. | Consultant / SMM/ WebDev, Small-Business (50 or fewer emp.) **Reviewed Date:** August 04, 2023 **What do you like best about GitBook?** The harmony that exists between ease of use and utility. I have been using Gitbook for more than four years and, indeed, it was my own recommendation to the Founder that led us to create our docs repository with you while considering other options such as Docusaurus, NextJS, Strappi. **What do you dislike about GitBook?** I'll be honest. There is nothing bothering me on Gitbook. He has been an incredible partner for me on this new journey as a technical writer. It has provided me with all the necessary tools to make our documentation as digestible and friendly as possible. I would not change anything. **What problems is GitBook solving and how is that benefiting you?** Creating software is not only writing code, but documenting absolutely every detail, and Gitbook allows us to do so by including external components that facilitate the interaction between the user and the information, bringing them even closer to the correct use of the product without having to write long and confusing lines. . ## GitBook Discussions - [Is GitBook made by GitHub?](https://www.g2.com/discussions/is-gitbook-made-by-github) - 1 comment - [Is GitBook opensource?](https://www.g2.com/discussions/is-gitbook-opensource) - 1 comment - [View GitBook pricing details and edition comparison](https://www.g2.com/products/gitbook/reviews?qs=pros-and-cons§ion=pricing&secure%5Bexpires_at%5D=2026-05-13+14%3A56%3A59+-0500&secure%5Bsession_id%5D=b2644fc0-b6c7-41d3-adc7-059e2688ac85&secure%5Btoken%5D=e79d8562136947e78a7f98b188c0bec114a1d905c3c2ee9ce4bd3ecf3fce3a38&format=llm_user) ## GitBook Integrations - [GitHub](https://www.g2.com/products/github/reviews) - [Google Analytics](https://www.g2.com/products/google-analytics/reviews) ## GitBook Features **Knowledge Pages** - Templates - In-Content Feedback - Versioning and Version History - Decision Trees - Duplicate Detection - Content Editor **Documentation Generation - AI Documentation Generators** - Project Overviews - Docstrings / Comments - API Reference **Knowledge Base** - Q & A - Link Sharing - Searchable **Knowledge Dissemination** - Page Analytics - Permissions - Knowledge Sharing - Notifications - Advanced Search - Browser Extension - Organization - Other Integrations - Knowledge Integrations **Workflow and Integration - AI Documentation Generators** - IDE & Editor Extension - CI/CD Pipeline Triggering - Git/Repository Integration **Security** - Verification - Role-Based Permission - Public vs Private **Agentic AI - Knowledge Base** - Adaptive Learning - Natural Language Interaction - Proactive Assistance **Content** - Trackable Analytics - Import - File Viewing - Update Notifications **Communication** - Social Features - Tagging - Upload - Comments ## Top GitBook Alternatives - [Notion](https://www.g2.com/products/notion/reviews) - 4.6/5.0 (10,689 reviews) - [Confluence](https://www.g2.com/products/confluence/reviews) - 4.1/5.0 (4,224 reviews) - [Document360](https://www.g2.com/products/document360/reviews) - 4.7/5.0 (499 reviews)