I really like Vero Cloud's event-triggered campaign builder. It allows our Austin SaaS team to send tailored emails when users complete specific actions, like activating a module or being inactive for a period. The intuitive segment-building feature makes it easy to target specific user groups without needing extensive SQL work. These features have helped us deliver more context-aware communications with less engineering support, sharpen our outreach, and reduce reliance on generic blast emails. Review collected by and hosted on G2.com.

Vero Cloud’s compliance reporting is limited for our Austin-based SaaS team. It lacks built-in CCPA audit log exports and native TCPA consent tracking templates we need for internal reviews. Some Zapier webhook triggers drop user event data intermittently, breaking our downstream workflows. We manually cross-verify consent records and patch missing event entries to keep our messaging pipelines fully compliant with US user-privacy rules. Review collected by and hosted on G2.com.

Vero is a reliable customer engagement platform and gets the job done without hype. That's what I like about it. I've been around for over 10 years so it feels really solid. Whilst they don't have the most features in the market, they've got all the core stuff a growing SaaS company needs and it works well for us. Review collected by and hosted on G2.com.

historically parts of the app felt a little slow. The team has made great progress on this based on what I can see in Vero 2.0 which they're releasing soon. So I'm looking forward to that. You can see that as our business grows we'd like to support other channels like in-app messaging. But again I know this is on the roadmap. Review collected by and hosted on G2.com.

I like Vero Cloud for offering the right features at the right price. I find its workflows with control flows like if/else and wait until really useful. The localization feature stands out, and the templating language is great too, especially its ability to include user data, event data, or even external data fetched at runtime. The initial setup was very straightforward. Review collected by and hosted on G2.com.

Make the UI slightly faster. In segments, include explanations on the caching strategy in the 'segments' pages. Add an MCP server. Allow CRUD for workflows via API, with versioning. Review collected by and hosted on G2.com.

It makes it easy to schedule emails in advance. The drag-and-drop interface is simple to use.

The team is also quite responsive. Review collected by and hosted on G2.com.

We've dealt with some bugs, however the support team is really responsive so they help investigate in a timely manner. Review collected by and hosted on G2.com.

It's user-friendly for non-technical employees and their customer support is the best. Review collected by and hosted on G2.com.

Lack of salesforce integration. I can't see my website's transactional emails. Review collected by and hosted on G2.com.

Good, transparent pricing. Flexible roadmap to suit customer needs. The team knows this space deeply. Review collected by and hosted on G2.com.

It would be nice to do more in app etc (other channels) - that is a limitation. Previously, emails could be slow to deliver, but that has been fixed (after discussion with them) Review collected by and hosted on G2.com.

Being able to integrate customer communication directly on our customer database has been a game changer in terms of creating personalised emails with up to date information at scale without massive issues moving data around as we had with previous vendors on a dated architecture Review collected by and hosted on G2.com.

We had a little bit of trouble getting some triggered emails running initially but those seem to have been ironed out now. It should be noted we were one of the first of their clients to move over to their new stack so expected this Review collected by and hosted on G2.com.

This is a very good app to work with , specially the interface is really good and we think this should be there on everyone's phone or pc

I recommend this software Review collected by and hosted on G2.com.

The only disadvantage of this is it has a few bugs we can work on and the developer can surely fix it soon Review collected by and hosted on G2.com.

The ability to segment users by any user or tracked event property (or event in general) and program automated campaigns based on the user's tracked events and properties. Review collected by and hosted on G2.com.

The inability to mass-prune user properties, like in the case where you need to remove a certain property from all users equally. The API can handle single-user property removals, but not all users all at once. Review collected by and hosted on G2.com.

The possibilities to fetch data remotely from other services inside our company. And there good support in the slack channel. Review collected by and hosted on G2.com.

The lack of performance of the application, can be really slow sometimes. Review collected by and hosted on G2.com.