I use Gem for reporting and sourcing purposes, and I love how customizable the dashboards can be. The direct sync with Greenhouse is great because it allows Gem to capture live real-time data on our current pipelines and hiring stats, making it very useful. Review collected by and hosted on G2.com.

Gem is only as good as the ATS that it sits on top of, so sometimes the data isn't always correct if the ATS isn't correct - and you can't update the data in Gem, you have to update it in the ATS. I would like if data could be updated in Gem directly. Review collected by and hosted on G2.com.

The Send of behalf of. Im able to send emails from my hiring managers Review collected by and hosted on G2.com.

Sometimes it feels too manual, and it takes time to update a few things. Review collected by and hosted on G2.com.

I find the sourcing capability of Gem to be really impressive. It automates sourcing and simplifies identifying candidates that match our criteria, which helps us connect with candidates efficiently. This feature saves us a lot of time because instead of doing it manually, we can do it on a large scale. It helps us identify top talent quickly so we don't lose them to competitors. Also, setting up Gem was super easy, which was very impressive as I've worked with many other tools that are complicated and time-consuming to implement. Review collected by and hosted on G2.com.

We have not had it long, and nothing stands out for us. It’s such an upgrade from nothing. Review collected by and hosted on G2.com.

I've been using Gem for about 8 months now, mostly for sourcing engineering and technical roles for our automotive clients. The talent rediscovery feature is useful in my opinion.

The upsides are, like scheduling is made easy, the AI ranking actually works, the chrome extension is useful. he learning of this tool took time but it was worth it. Review collected by and hosted on G2.com.

Lime I said the learning was little difficult and occasionally there are sync issues with our ATS and it is a tad bit costly. Review collected by and hosted on G2.com.

I was actually able to start receiving job offers sent directly to my profile. Review collected by and hosted on G2.com.

It isn’t visible at first glance, so if I don’t see it, I simply don’t remember it’s there to use. And even when I do remember, I usually have to look up how to find it again. Review collected by and hosted on G2.com.

I really appreciate the ease of use of Gem; it's incredibly user-friendly. I also like how it integrates well with AI, making it a better solution overall for managing my candidate pipeline. Review collected by and hosted on G2.com.

I think the pricing could be better Review collected by and hosted on G2.com.

It’s easy to use and has everything in one place Review collected by and hosted on G2.com.

The chrome pop up can be a little less user friendly when working with the LinkedIn recruiter Review collected by and hosted on G2.com.

(This is all related to Gem ATS only, not their CRM tool).

They have an option for AI-powered resume review which helps identify best-matched candidates (although it's only as good as your own prompts).

Candidate profile view is good, you can easily see which other roles the candidate has applied for and what stage they are in etc.

Overall implementation was relatively easy but could also be because the features are lacking so you don't have to do much to get it up and running.

I am sincerely hoping that I see a lot of the improvements they promise in the next few months in which case I am happy to edit the review. Review collected by and hosted on G2.com.

Gem's ATS feature is as of 01/2026 still very-very early stage and they are missing several critical features that a typical in-house recruiting team needs. This is very disappointing given they charge the same as much more mature products. They have clearly built this very quickly without thinking about how various members of the hiring team across different companies might be using the product.

For example, there is no candidate survey right now;

As a hiring manager, you can review profiles but 1. in order to get to that view, you have to navigate through the recruiter view which is not intuitive at all and 2. you have to type in your feedback for each profile reviewed, there is no easy "Pass/Fail" scorecard;

Notifications are severely lacking (about candidates moving into different stages, for example) and still being built;

You cannot just enter offer information without having an offer template in place as Gem assumes you would be generating and sending out the offers through Gem.

Even if you do enter offer information, the actual reporting is lackluster -- you cannot download basic information about the offers made such as salary (!).

It forces you to send no-reply emails via Gem's own gem.com email, you cannot set up a company domain which is again just a sign of product immaturity.

Overall, the dashboard, help articles and reporting are all still heavily centered around the CRM, the ATS is an afterthought.

For a lot of it they now say it's "in the works" but this was fully misrepresented at the time of decision-making. Review collected by and hosted on G2.com.

Gem is easy to use and has been a big help with my recruitment work. It keeps candidate sourcing, email follow-ups, and pipeline tracking simple, organized, and easy to stay on top of. Overall, it saves me time and lets me manage hiring activities in one place without things slipping through the cracks. Review collected by and hosted on G2.com.

Sometimes Gem can feel slow when it’s handling large amounts of candidate data, and a few features take some time for new users to learn. I also think certain integrations and reporting options could be more flexible, as well as more user-friendly overall. Review collected by and hosted on G2.com.

I use Gem for my professional work, like writing emails and creating job descriptions. It helps when I'm confused about writing documents or need to write on various topics. I find Gem very fast and effective. Compared to other AI platforms, it's easy and efficient to use. The initial setup was incredibly easy. Review collected by and hosted on G2.com.

I want to improve its voice assistant feature. Review collected by and hosted on G2.com.