Galileo Features

Dashboard to view the status of ongoing processes, identify current incidents and track past activities

Notifications that are delivered to users as soon as an event occurs

Track the availability time for a designated network or website over a given period of time

Alter the layout and content of dashboards

Collect and analyze traffic data about website visitors

Active reporting of data and metrics

Notifying as a warning or reminder of a potential or imminent hazard

Alerts for when traffic utilization or network performance deviates from pre-defined threshold settings

Receive and/or send email notifications for urgent updates, requests, or other information

A record of all activities within the system, including user access, changes made, etc.

Writing code or scripts to automate repetitive tasks, streamline processes, and increase efficiency within an IT environment

Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges

Plan availability and assign specific time slots for tasks and resources

Schedule predetermined or ad hoc maintenance services and labor requests

Use AI to generate content in the form of text, images, videos, etc.

Assembly of graphs and charts for visualizing and tracking statistics/metrics

Protect users working remotely and provide secure environments for personal devices to access company programs

Application programming interface that allows for integration with other systems/databases

Active reporting of data and metrics

Create, manage, and send invoices or bills to customers

Prevents, detects and removes malware

Includes firewalls, intrusion detection, and network-based antivirus programs to provide security against online threats

A set of indicators that tracks the performance of networks, applications, systems, teams, etc.

A chronological record of actions or occurrences within a network, software, or process

Online portal through which end users can access the system, manage tasks, or obtain information

Analyze and gain insights into data in real-time

Create backups and provide methods to recover deleted/lost data

Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system

Receive system updates as soon as any changes are made

A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users

Alter the layout and content of reports

Track and interpret metrics on the usage of company resources

Track and manage the scheduling of tasks

Data is backed up automatically to prevent data loss

Automatically scan the network for devices and take pre-defined actions upon discovery

Discover patch statuses and vulnerabilities

Intended to be used by managed service providers

Add customized logos and colors to align with company branding

Receive notification of issues as soon as they occur

Dashboard to view the status of ongoing processes, identify current incidents and track past activities

Receive data and information in real time

Define levels of authorization for access to specific files or systems

View and track pertinent metrics to find patterns and gain insights from data

Prevent and monitor unauthorized access, misuse, modification, or denial of a computer network and network-accessible resources

Track the availability time for a designated network or website over a given period of time

Monitor and analyze the performance and status of a server or system/application

Database containing accurate and up-to-date information on all operational services

Track and document all activities across devices, networks, and other systems

Automatically identify unusual behavior

Active monitoring of systems, applications, or networks

Graphical representation of data

Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges

Operate multiple applications in a shared environment

Use AI to generate content in the form of text, images, videos, etc.

Online portal through which end users can access the system, manage tasks, or obtain information

Tracks and makes accessible data on the health of servers and other network components.

Application programming interface that allows for integration with other systems/databases

Collection, analysis, and representation of numerical data and generation of reports to understand various patterns

Import and export data to and from software applications

A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users

Search and filter data across systems to locate required information by entering keywords or certain criteria

Define levels of authorization for access to specific files or systems

Supports common databases such as MySQL and Oracle

Encrypt data to and from the cloud and on cloud storage devices

Move from one database to another, or upgrade the version of database software being used

A chronological record of actions or occurrences within a network, software, or process

Observe and track the demand, usage, progress or quality of a system, product, or user

A record of all activities within the system, including user access, changes made, etc.

Allow users to access multiple services after entering their login credentials once

Includes firewalls, intrusion detection, and network-based antivirus programs to provide security against online threats

Continuously scan servers on a designated network to monitor health and search for any irregularities or failures

Use AI to generate content in the form of text, images, videos, etc.

Online portal through which end users can access the system, manage tasks, or obtain information

A chronological record of actions or occurrences within a network, software, or process

Schedule predetermined or ad hoc maintenance services and labor requests

Import and export data to and from software applications

Generative AI models can create personalized recommendations for users based on their preferences and behavior.

A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users

Tracking KPIs over a certain period to assess helpdesk issues, ticket status & resolution, costs and revenue stats, assets usage & more

Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges

Define levels of authorization for access to specific files or systems

Inspecting the issue resolution process for compliance with related systems and regulatory guidelines

Assembly of graphs and charts for visualizing and tracking statistics/metrics

Application programming interface that allows for integration with other systems/databases

Notifications that are delivered to users as soon as an event occurs

Active monitoring of systems, applications, or networks

Streamlining repetitive tasks and activities through automated and predefined workflows

A record of all activities within the system, including user access, changes made, etc.

Provides a channel for team members to share media files, communicate, and work together

Use AI to generate content in the form of text, images, videos, etc.

Access software remotely via mobile devices

A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users

Configure existing workflows to meet your organization's needs

Automatically retrieve and pull information from documents, websites, images, data sets, and other sources

Initiate collection and analysis of known risks

Manage patient documentation describing all clinical interactions, diagnoses, procedures, medications, etc.

Track and report regulatory data to either internal management or external stakeholders

Collection, analysis, and representation of numerical data and generation of reports to understand various patterns

Dynamic maps that update whenever network changes are made

Monitor the movement of one or more IT assets throughout the organization

Track and manage task relationships and dependencies

Import and export data to and from software applications

Connect to big data sources

Assemble applications and processes by dragging over and arranging pre-built components

Export a map or layout to share

Application programming interface that allows for integration with other systems/databases

A way to visually represent data where different categories of items are marked with different colors

Track the availability time for a designated network or website over a given period of time

Store and organize documents in a centralized system

Dashboard to view the status of ongoing processes, identify current incidents and track past activities

Plan availability and assign specific time slots for tasks and resources

A chronological record of actions or occurrences within a network, software, or process

Alter the layout and content of reports

Collect and analyze traffic data about website visitors

Track unplanned equipment or network failures

Alerts for when traffic utilization or network performance deviates from pre-defined threshold settings

Internet standard protocol for collecting information about managed devices on a network

Define levels of authorization for access to specific files or systems

Take actions to troubleshoot issues for networks, devices, etc.

Schedule predetermined or ad hoc maintenance services and labor requests

Network topology maps providing infrastructure visualization for devices, connections, configurations, etc.

A set of indicators that tracks the performance of networks, applications, systems, teams, etc.

Assembly of graphs and charts for visualizing and tracking statistics/metrics

Search and filter data across systems to locate required information by entering keywords or certain criteria

Discover patch statuses and vulnerabilities

Create a virtual version of operating systems, storage devices, or computer network resources

Define network parameters and threshold settings to monitor network health and take necessary precautions

Notifications that are delivered to users as soon as an event occurs

Notifications via mobile devices

System alerts about the need to escalate an issue or request

The creation of a bug/issue ticket, submitted by a team member, customer or end user

Inspecting the issue resolution process for compliance with related systems and regulatory guidelines

Alter the layout and content of dashboards

Receive and/or send email notifications for urgent updates, requests, or other information

Prevents, detects and removes malware

Access client's system information, including hardware and software configuration, to perform diagnostics

Deploy updates or install new software remotely

Access work applications remotely, for when working away from the office and/or traveling

Streamlining repetitive tasks and activities through automated and predefined workflows

Process to track, record, and analyze expenses that occurred over the entire duration of a given project

Define levels of authorization for access to specific files or systems

Arrange tasks based on the level of priority or urgency

Customize data fields to support various needs and use cases

Import and export data to and from software applications

Monitor the usage of assets, such as equipment, tools, software, etc., throughout their lifecycle

Add customized logos and colors to align with company branding

Application programming interface that allows for integration with other systems/databases

Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges

View and track pertinent metrics to find patterns and gain insights from data

Scan barcodes to ensure accurate pricing and label tracking

Observe and track the demand, usage, progress or quality of a system, product, or user

Customize contracts and forms to collect specific information

Track and report regulatory data to either internal management or external stakeholders

Graphical representation of data

A record of all activities within the system, including user access, changes made, etc.

A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users

Online portal through which end users can access the system, manage tasks, or obtain information

Alter the layout and content of reports

Verify the identity of users/devices to enable secure access

Securely stores data to prevent data loss or breaches

Set & manage permission levels based on user roles and restrict access to only authorized individuals

A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users

Data is backed up automatically to prevent data loss

View and track pertinent metrics to find patterns and gain insights from data

A chronological record of actions or occurrences within a network, software, or process

Schedule predetermined or ad hoc maintenance services and labor requests

Review data from past periods to reveal recurring tendencies and predict future performance

At least a username and password is required to access the system

Assemble applications and processes by dragging over and arranging pre-built components

Define levels of authorization for access to specific files or systems

Creation and customization of dashboards

Security protocol that ensures secure, encrypted communication over the internet, safeguarding sensitive data from unauthorized access

Compliant with HIPAA, which sets standards for sensitive patient data protection

Receive system updates as soon as any changes are made

Plan availability and assign specific time slots for tasks and resources

Application programming interface that allows for integration with other systems/databases

Attach digital tags to documents and assets for identification, search, or monitoring purposes

Move from one database to another, or upgrade the version of database software being used

Online portal through which end users can access the system, manage tasks, or obtain information

Plan and implement business continuity measures in case of unforeseen events

Workflows that help acquire inventory, issue purchase orders and receive and store items in required quantity

Track and document all activities across devices, networks, and other systems

Automatically create schedules based on business needs or employee availability and qualifications

Collection, analysis, and representation of numerical data and generation of reports to understand various patterns

Access client's system information, including hardware and software configuration, to perform diagnostics

Track the status over time for a request, process, asset, or transaction

Alter the layout and content of reports

System alerts about the need to escalate an issue or request

Interact with data visualization elements, such as charts and graphs, to drill down into data

Define network parameters and threshold settings to monitor network health and take necessary precautions

Allows the IT team to oversee all possible endpoints in a single source of reference.

Automates the updating of security measures on enterprise devices.

Provides cloud backup or disaster recovery solution to protect enterprise data and applications.

Utilizes data to proactively identify and prioritize IT issues.

Creates new or streamlines existing workflows to better handle IT support tickets and service.

Remotely monitor and manage client networks, endpoints, systems, and devices via locally installed applications

Identify component attributes like servers, hardware, software, and manage relationships across all services

Create, manage and track all task activities and progression

Track and organize the number of licenses available to the organization

Monitor service demand and performance to plan for adequate resources that meet business needs

Track and manage adherence to policies for any service, product, process, or supplier

Set and monitor service level agreements to ensure timely response and resolution

Manage and track all disruptions and incidents

Enables smart selection of data for annotation to reduce overall training time and costs.

Allows for automatic retraining of models with newly annotated data for continuous improvement.

Facilitates the setup of an active learning process tailored to specific AI projects.

Allows users to establish a feedback loop between data annotation and model training.

Provides the ability to identify and address edge cases to enhance model robustness.

Ensures all monitored network data is securely encrypted both in transit and at rest.

Supports integration with Zero Trust frameworks and identity management solutions to enhance network security.

Unifies network performance monitoring with security intelligence to identify and mitigate threats in real-time.

Set and monitor service level agreements to ensure timely response and resolution

Manage assets throughout their lifecycle to optimize profit

Track, manage and store the applications of potential future members, customers or candidates

Identify component attributes like servers, hardware, software, and manage relationships across all services

Manage and store data in a database

Track and manage schedules and meetings via an integrated calendar

Create, design and manage workflows for repetitive tasks

Track and manage adherence to policies for any service, product, process, or supplier

Track and manage inventory levels to maintain proper supply

Remotely monitor and manage client networks, endpoints, systems, and devices via locally installed applications

Monitor service demand and performance to plan for adequate resources that meet business needs

Track and monitor efficient handling of all changes/transitions

Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks

Identify component attributes like servers, hardware, software, and manage relationships across all services

Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks

Remotely monitor and manage client networks, endpoints, systems, and devices via locally installed applications

Monitor service demand and performance to plan for adequate resources that meet business needs

Track and manage adherence to policies for any service, product, process, or supplier

Set and monitor service level agreements to ensure timely response and resolution

Identify and orchestrate execution of actions needed to restore systems to optimal conditions

Monitor and manage resource utilization for network infrastructure

Install software updates and bug fixes remotely

Provide immediate insights, information, and updates on IT assets from a central dashboard.

Design and implement custom or pre-built policies for asset management, onboarding, and maintenance.

Implement risk management policies, and push policy updates to various assets across a business network.

Integrate with other software solutions, such as spend management and software asset management.

Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks

Allow customers/users to submit support queries and service requests

Review, approve and cancel requests for goods/services to be purchased

Track and manage inventory levels to maintain proper supply

Manage, store and organize emails within the system or via third-party apps

Manage, maintain and track the performance of assets and equipment

Create, design and manage workflows for repetitive tasks

Identify and solve underlying cause of incident(s), and prevent future incidents from occurring

Set and monitor service level agreements to ensure timely response and resolution

Manage all supplier data and operations

Organize and manage all processes/procedures involved in purchasing goods and/or services

Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support

Create, manage and track all task activities and progression

Track and monitor efficient handling of all changes/transitions

Manage and track all disruptions and incidents

Track, store, and access client contracts or licenses

Plan, schedule, and execute organization's accounts and assets to ensure compliance with policies and laws

Identify component attributes like servers, hardware, software, and manage relationships across all services

Sets a standard performance baseline by which to compare live network activity.

Charts or graphs live and historical network performance for quick status checking and analysis.

Gives insights into which specific network paths are performing suboptimally.

Receive data and information in real time

Review data from past periods to reveal recurring tendencies

Provide cost management insights and analytics regarding cloud usage.

Manage vulnerability, access, and protection for multiple clouds.

Manage and control the security aspects of an organization's digital assets, resources, and operations

Back up cloud resources, and offer recovery capabilities for outages and crashes.

Assessment of resource optimization and capacity availability across the environment

Track and manage adherence to policies for any service, product, process, or supplier

Identify component attributes like servers, hardware, software, and manage relationships across all services

Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks

Create, design and manage workflows for repetitive tasks

Track, manage and store the applications of potential future members, customers or candidates

Manage budgets, track and optimize spending and align capacity to workload demand

Manage and store data in a database

Track and monitor efficient handling of all changes/transitions

Plan and implement business continuity measures in case of unforeseen events

Allows businesses to monitor and secure applications and workloads across multiple public clouds

Set and monitor service level agreements to ensure timely response and resolution

Plan, schedule, and execute organization's accounts and assets to ensure compliance with policies and laws

Install software updates and bug fixes remotely

Track and manage inventory levels to maintain proper supply

Monitor IT asset activity remotely from an administrator terminal.

Tracks IT assets and financial data.

Releases applications for access on desktop or mobile devices.

Automates the updating of security measures on enterprise devices.

Tracks IT assets including financial and lifecycle data.

Manage the processes involved when making the application ready for use

Create, manage, and track policies and procedures within an organization

Identify component attributes like servers, hardware, software, and manage relationships across all services

Manage incidents related to outages or breaches in functionality of IT systems

Identify and orchestrate execution of actions needed to restore systems to optimal conditions

Allow customers/users to submit support queries and service requests

Track and manage adherence to policies for any service, product, process, or supplier

Track and document all activities across devices, networks, and other systems

Managing service requests, incidents, IT issues & support with a ticketing system

Track and manage inventory levels to maintain proper supply

Track, store, and access client contracts or licenses

Ability to track and store all vendor-related information, such as contacts, services offered, terms, etc.

Tracks and makes accessible data on the health of servers and other network components.

Continuously scan servers on a designated network to monitor health and search for any irregularities or failures

Continuously scan servers on a designated network to monitor health and search for any irregularities or failures

Tracks and makes accessible data on the health of servers and other network components.

Monitor service demand and performance to plan for adequate resources that meet business needs

Automatically allocates resources to optimize loads across servers.

Sets a standard performance baseline by which to compare live server activity.

Measure the actual bandwidth available on a local network (LAN or WiFi)

Ability of the monitoring software to immediately alert the user in case of any issue.

Deploys remedial actions proactively. If this measure fails, then the user is alerted.

Use AI to generate content in the form of text, images, videos, etc.

A record of all activities within the system, including user access, changes made, etc.

Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks

Plan, schedule, and execute organization's accounts and assets to ensure compliance with policies and laws

Identify and respond to unexpected problems or failures (ie. "negative events")

Set and monitor service level agreements to ensure timely response and resolution

Identify component attributes like servers, hardware, software, and manage relationships across all services

Manage and track all disruptions and incidents

Install software updates and bug fixes remotely

Track and manage adherence to policies for any service, product, process, or supplier

Remotely monitor and manage client networks, endpoints, systems, and devices via locally installed applications

Track and manage inventory levels to maintain proper supply

Create, manage, and track policies and procedures within an organization

Monitor performance details involving CPU/memory utilization

Tracks and makes accessible data on the health of servers and other network components.

Analyze and gain insights into data in real-time

Continuously scan servers on a designated network to monitor health and search for any irregularities or failures

Ability to oversee and optimize the operations of a mail server

Monitoring and measurement of relevant metrics to assess the performance of IT resources

Manage assets throughout their lifecycle to optimize profit

Create, design and manage workflows for repetitive tasks

Manage and store data in a database

Manage usernames, account numbers, passwords, biometric data, public access keys, and other documentation

Generate and store passwords in an encrypted database and assist in retrieving lost or forgotten passwords

Track and manage virtual machines (VMs) running on physical host machines

Observe and track the demand, usage, progress or quality of a system, product, or user

Analyze the performance of Databases

Continuously monitors network performance across the entire span of a network.

Sends alerts via pop-up notifications, texts, emails, or calls regarding network issues or failures.

Suggests potential remedies or improvements to slowdowns, errors, or failures.

Provides monitoring capabilities for multiple networks at once.

Consolidate viewing and management of multiple clouds in one solution.

Provide cloud orchestration for setup, configuration, and management.

Optimize cloud performance and integration with disparate systems.

Capability to perform complex tasks without constant human input

Ability to break down and plan multi-step processes

Works across multiple software systems or databases

Improves performance based on feedback and experience

Engages in human-like conversation for task delegation

Anticipates needs and offers suggestions without prompting

Makes informed choices based on available data and objectives

Set up connections to third-party platforms to improve business processes

Integrates with Active Directory

Facilitates communication between users and administrators.

Allows end users to remotely access to company's IT database.

Helps organizations establish, implement, and adhere to ITIL regulation.

Tracks IT assets and financial data.

Integrates all IT service support functions for consistency and accuracy.

Managing inventories and tracking changes to hardware and software configurations

Track and document all activities across devices, networks, and other systems

Supports public, hybrid and private cloud environments.

Software can scale as the enterprises adds more servers to their portfolio virtually.

Create an inventory of a company's hardware assets.

Create an inventory of a company's software assets.

Create an inventory of a company's cloud assets.

Create an inventory of a company's mobile assets.

Detect new assets as they enter a network and add them to asset inventory.

Uses machine learning to identify network anomalies, preventing security and performance issues before they escalate.

Automates corrective actions for common network issues, reducing downtime and manual intervention.

Leverages AI to anticipate hardware failures, capacity issues, and performance bottlenecks before they occur.

Delivers in-depth insights into factors impacting model performance and suggests enhancements.

Enables model improvement at the lowest possible cost by focusing on the most impactful data.

Integrates the handling of edge cases into the model training loop for continuous performance enhancement.

Provides the ability to fine-tune models for increased accuracy and specialization for niche use cases.

Offers advanced tools to analyze label outliers and errors to inform further model training.

Capability to perform complex tasks without constant human input

Works across multiple software systems or databases

Makes informed choices based on available data and objectives

Combining data from different sources and providing a unified view

Set up connections to third-party platforms to improve business processes

Collects and curates data insight about the performance and health of a company's system.

Allows users to generate text based on a text prompt.

Allows users to generate text based on a text prompt.

Use AI to generate content in the form of text, images, videos, etc.

Capability to perform complex tasks without constant human input

Ability to break down and plan multi-step processes

Works across multiple software systems or databases

Improves performance based on feedback and experience

Engages in human-like conversation for task delegation

Anticipates needs and offers suggestions without prompting

Makes informed choices based on available data and objectives

Software program that continuously adjusts its behavior based on observed data

Set up connections to third-party platforms to improve business processes

Enables creation and optimization of workflows for IT support and service delivery

Continuously analyzes and adjusts network configurations to optimize performance and reliability.

Automates routine network monitoring tasks, reducing operational overhead and human error.

Capability to perform complex tasks without constant human input

Ability to break down and plan multi-step processes

Works across multiple software systems or databases

Improves performance based on feedback and experience

Engages in human-like conversation for task delegation

Anticipates needs and offers suggestions without prompting

Makes informed choices based on available data and objectives

Set up connections to third-party platforms to improve business processes

Capability to perform complex tasks without constant human input

Ability to break down and plan multi-step processes

Works across multiple software systems or databases

Improves performance based on feedback and experience

Engages in human-like conversation for task delegation

Anticipates needs and offers suggestions without prompting

Makes informed choices based on available data and objectives

Uses AI-driven analysis of historical and real-time data to forecast network issues before they impact performance.

Combines packet and flow analysis techniques to provide a comprehensive view of network traffic and performance.

Offers full observability of all network environments, including on-premises, cloud, SD-WAN, WLAN, and edge computing.

Automatically detects and maps all network devices and architectures, reducing manual effort and improving visibility.

Provides true real-time network monitoring to detect and resolve issues instantly, rather than relying on near-time data.

Measure the actual bandwidth available on a local network (LAN or WiFi)

Monitor the IP addresses of the incoming traffic

Continuously scan servers on a designated network to monitor health and search for any irregularities or failures

Monitor networks, websites, or other assets across multiple locations

Capability to perform complex tasks without constant human input

Ability to break down and plan multi-step processes

Works across multiple software systems or databases

Improves performance based on feedback and experience

Engages in human-like conversation for task delegation

Anticipates needs and offers suggestions without prompting

Makes informed choices based on available data and objectives

Set up connections to third-party platforms to improve business processes

Determine and plan production capacity based on changing demands

Enables efficient triaging of training data to identify which data points should be labeled next.

Streamlines the data labeling process with tools designed for efficiency and accuracy.

Automates the detection of anomalies and outliers in the training data for correction.

Offers tools to optimize the selection of data for labeling based on model uncertainty.

Provides actionable insights into data quality, enabling targeted improvements in data labeling.

Controls access to legacy applications, web based applications, networks resources while employees are outside the local area network.

Analyzes operational data to proactively identify and prioritize IT issues.

Provides tools for creating and managing support tickets across departments

Set and monitor service level agreements to ensure timely response and resolution

Access work applications remotely, for when working away from the office and/or traveling

Unifies endpoint management of employee devices

Maintains detailed records of network assets and their activity; detects new assets accessing the network

Supports implementation and adherence to ITIL processes and regulations

Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks

Create, manage and track all task activities and progression

Identify and respond to unexpected problems or failures (ie. "negative events")

Control, secure and enforce policies on mobile devices such as smartphones, tablets etc.