I appreciate how Front makes collaboration on support tasks very easy and visible to the whole team. I like being able to tag other members of my team, which is especially helpful when I'm stuck on a support email and can @ someone who might know the answer to take a look. Assigning a conversation to someone is also a useful feature for our support team, and it has really improved our workflow. When I was set up with Front, I found it easy to comprehend. Review collected by and hosted on G2.com.

Sometimes the AI responses don't make much sense or are inaccurate. It suggests solutions that we don't support. Review collected by and hosted on G2.com.

Nothing new. Front is still one of my favorite programs to use. It's easy to work with and look at. I love it! Review collected by and hosted on G2.com.

The only thing I wish is that when I look at my Gmail inbox, the emails that I've archived are still there. The deleted emails are deleted in both places, but I would like the archived to match as well. Review collected by and hosted on G2.com.

I like that everyone has a lot of visibility. Tags, notes and the rules are the parts I find the most useful Review collected by and hosted on G2.com.

Several things:

1. If someone from a different thing archives an email, then even if you add an email from a team member, they will never get to see the email... We have lost orders from customers because of this kind of human mistakes.

2. Sometimes, when the teams are returning emails to the first person involved, Front is not so good at actually showing it.

3. If someone is out of the office, as it is distributed randomly, the other members are not aware unless they open that partner inbox. (maybe it's because of the rules) Review collected by and hosted on G2.com.

I really like Front’s interface and how easy it is to use. It feels intuitive and straightforward. Review collected by and hosted on G2.com.

I don’t like the contrast changes they made to dark mode a few months ago. It feels like it strains my eyes a bit more now, and it’s less comfortable to use for longer periods. Review collected by and hosted on G2.com.

Ability to add colleagues into your work at any stage for feedback/assistance. Transparency when sharing work. All stages of work for a client linked. Review collected by and hosted on G2.com.

There's not a lot I dislike. When new to Front (and a little old school in my use of newer tech and software), it took a minute to learn, but it wasn't hard. Especially with the use of Front Academy. Review collected by and hosted on G2.com.

I like that Front is easy to use and makes searching through old emails simple. I find the feature to merge emails into one thread very helpful. It really boosts my efficiency and helps me locate things in a timely manner. Review collected by and hosted on G2.com.

We have issues with the 'reply to' button in certain mailboxes not populating the sender's information, which slows things down. It's only affecting one mailbox, and we have not been able to determine why it does not auto-populate the customer's email address when we reply to their email. So we have to copy and paste their email address each time when sending an email, which impacts performance. Review collected by and hosted on G2.com.

I like that Front gives our team visibility across client conversations, past campaigns and inboxes. We can tag coworkers into threads and resolve issues in realtime, quickly understanding context without digging through separate channels or old email chains. It's been especially helpful for client management; access to past convos help us understand how a client operates, what communication style works best, and whether a new opportunity is worth re-engaging. Reminders and snooze help keep projects moving. Front works well for our team because it lets us collaborate across functions, move faster on responses, and apply learnings from past clients to current work. Review collected by and hosted on G2.com.

Front works well overall, but it took some time to learn how to use it effectively. It probably took a month before I felt confident with its full capabilities. At scale, the volume of threads/inboxes can feel overwhelming. Would be helpful to have stronger ways to organize/surface/prioritize high-volume conversations. Review collected by and hosted on G2.com.

What I like best about Front is how it makes communication collaborative without losing the familiarity of email. Instead of messages sitting in individual inboxes, teams get shared visibility, clear ownership, internal comments, and workflows that help them respond faster and more thoughtfully. Review collected by and hosted on G2.com.

One downside of Front is that it can take some time to set up properly and get the whole team using it consistently. If your workflows aren’t clearly defined from the start, shared inboxes can quickly become noisy, cluttered, or confusing. Review collected by and hosted on G2.com.

Front makes it easy to manage conversations across different channels without losing context. The shared inbox setup works well for team collaboration, and internal comments help keep communication aligned without spamming the client. It’s also pretty intuitive to use once you get used to it, which helps a lot in fast-paced support environments. Review collected by and hosted on G2.com.

Some workflows can feel a bit limited or rigid, especially when handling more complex cases or high volumes. Search and filtering could be more reliable, and performance can slow down when handling large threads or multiple inboxes. Also, certain features feel a bit hidden or not as flexible as they could be. Review collected by and hosted on G2.com.

I like that the Front is very intuitive and allows me to leave notes and assign cases to my colleagues. It also allows me to see a client's information when they call or send an email, which helps me a lot to perform my job well. The Front is very comprehensive and allows integration with other software, making the work easier for those who work in customer support. Review collected by and hosted on G2.com.

I think what could be improved in the Front is when I receive calls, somehow the Front could do the closed caption of the call and save it, because often clients speak quickly and it would be nice to have the call recorded in note form for support purposes. Review collected by and hosted on G2.com.