--- title: Front Reviews meta\_title: 'Front Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 2507 reviews by the users' company size, role or industry to find out how Front works for a business like yours. aggregate\_rating: rating\_value: 4.7 review\_count: 2507 scale: '5' date\_modified: '2026-08-11' parent\_category: name: Customer Service url: https://www.g2.com/categories/customer-service --- ### Front Pros and Cons: Top 5 Advantages and Disadvantages #### Quick AI Summary Based on G2 Reviews Generated from real user reviews Users appreciate the **ease of use** in Front, enjoying straightforward navigation and efficient team collaboration. [(165 mentions)](https://www.g2.com/products/front/reviews?filters%5Bsentiment_snippet%5D=1117313&qs=pros-and-cons#reviews) Users value the **team collaboration** aspect of Front, enhancing communication and workflow across the organization. [(145 mentions)](https://www.g2.com/products/front/reviews?filters%5Bsentiment_snippet%5D=1111542&qs=pros-and-cons#reviews) Users appreciate Front's **clean interface and powerful features** , enhancing team collaboration and streamlining customer communication effectively. [(128 mentions)](https://www.g2.com/products/front/reviews?filters%5Bsentiment_snippet%5D=1113900&qs=pros-and-cons#reviews) Users value the **seamless communication** in Front, appreciating its integration with tools and efficient email management. [(127 mentions)](https://www.g2.com/products/front/reviews?filters%5Bsentiment_snippet%5D=1117569&qs=pros-and-cons#reviews) Users find Front's **smart commenting and organizational features** incredibly helpful for streamlined communication and efficiency. [(97 mentions)](https://www.g2.com/products/front/reviews?filters%5Bsentiment_snippet%5D=1115108&qs=pros-and-cons#reviews) Users express concern over **missing features** like advanced analytics and effective email organization, complicating daily tasks. [(67 mentions)](https://www.g2.com/products/front/reviews?filters%5Bsentiment_snippet%5D=1123763&qs=pros-and-cons#reviews) Users report **email management issues** due to tagging problems, ineffective search functions, and lack of AI features for efficiency. [(58 mentions)](https://www.g2.com/products/front/reviews?filters%5Bsentiment_snippet%5D=1118157&qs=pros-and-cons#reviews) Users find **email management cumbersome** , struggling with searching, navigating threads, and forwarding specific messages effectively. [(54 mentions)](https://www.g2.com/products/front/reviews?filters%5Bsentiment_snippet%5D=1123845&qs=pros-and-cons#reviews) Users face **email management issues** with Front, including difficulties in organization and inconsistent performance. [(37 mentions)](https://www.g2.com/products/front/reviews?filters%5Bsentiment_snippet%5D=1117116&qs=pros-and-cons#reviews) Users find the **limited features** of Front disappointing, especially given its high pricing for small to medium businesses. [(35 mentions)](https://www.g2.com/products/front/reviews?filters%5Bsentiment_snippet%5D=1118896&qs=pros-and-cons#reviews) ### 5 Pros or Advantages of Front ##### 1. Ease of Use Users appreciate the **ease of use** in Front, enjoying straightforward navigation and efficient team collaboration. [ See 165 mentions ](https://www.g2.com/products/front/reviews?filters%5Bsentiment_snippet%5D=1117313&qs=pros-and-cons#reviews) See Related User Reviews ![Juan V.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Juan V.") JV Juan V. Mid-Market (51-1000 emp.) 5.0/5 "Front is a key app for our bussiness" What do you like about Front? I like that the way it display emails helps to keep track of everything, since it was implemented, our team is happy and is more productive, the custo ![Charlie M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Charlie M.") CM Charlie M. Small-Business (50 or fewer emp.) 4.0/5 "Great solution for handling external communication internally" What do you like about Front? Front is great for quick communication between team members and easily answering all written inquiries across the org from one central platform. They ##### 2. Team Collaboration Users value the **team collaboration** aspect of Front, enhancing communication and workflow across the organization. [ See 145 mentions ](https://www.g2.com/products/front/reviews?filters%5Bsentiment_snippet%5D=1111542&qs=pros-and-cons#reviews) See Related User Reviews ![Juan V.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Juan V.") JV Juan V. Mid-Market (51-1000 emp.) 5.0/5 "Front is a key app for our bussiness" What do you like about Front? I like that the way it display emails helps to keep track of everything, since it was implemented, our team is happy and is more productive, the custo ![Charlie M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Charlie M.") CM Charlie M. Small-Business (50 or fewer emp.) 4.0/5 "Great solution for handling external communication internally" What do you like about Front? Front is great for quick communication between team members and easily answering all written inquiries across the org from one central platform. They ##### 3. Features Users appreciate Front's **clean interface and powerful features** , enhancing team collaboration and streamlining customer communication effectively. [ See 128 mentions ](https://www.g2.com/products/front/reviews?filters%5Bsentiment_snippet%5D=1113900&qs=pros-and-cons#reviews) See Related User Reviews ![Juan V.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Juan V.") JV Juan V. Mid-Market (51-1000 emp.) 5.0/5 "Front is a key app for our bussiness" What do you like about Front? I like that the way it display emails helps to keep track of everything, since it was implemented, our team is happy and is more productive, the custo ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Small-Business (50 or fewer emp.) 5.0/5 "Smart, Structured, and Built for Efficiency" What do you like about Front? Front stands out for how well it organizes its features, making everything easy to navigate and use. It improves communication both within teams and w ##### 4. Communication Users value the **seamless communication** in Front, appreciating its integration with tools and efficient email management. [ See 127 mentions ](https://www.g2.com/products/front/reviews?filters%5Bsentiment_snippet%5D=1117569&qs=pros-and-cons#reviews) See Related User Reviews ![Charlie M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Charlie M.") CM Charlie M. Small-Business (50 or fewer emp.) 4.0/5 "Great solution for handling external communication internally" What do you like about Front? Front is great for quick communication between team members and easily answering all written inquiries across the org from one central platform. They ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Mid-Market (51-1000 emp.) 4.5/5 "Very positive experience with Front Implementation" What do you like about Front? AI capabilities, historical trails, tasks ##### 5. Helpful Users find Front's **smart commenting and organizational features** incredibly helpful for streamlined communication and efficiency. [ See 97 mentions ](https://www.g2.com/products/front/reviews?filters%5Bsentiment_snippet%5D=1115108&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Small-Business (50 or fewer emp.) 4.5/5 "I love Front but..." What do you like about Front? I like the font and theme, it's easy to read. The shared contacts. AA Adriana A. Mid-Market (51-1000 emp.) 4.5/5 "Excellent communication and nice new features " What do you like about Front? It’s a very user-friendly platform. The AI features to adjust tone, improve grammar, or translate messages are a huge plus, helping us maintain a prof ### 5 Cons or Disadvantages of Front ##### 1. Missing Features Users express concern over **missing features** like advanced analytics and effective email organization, complicating daily tasks. [ See 67 mentions ](https://www.g2.com/products/front/reviews?filters%5Bsentiment_snippet%5D=1123763&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Small-Business (50 or fewer emp.) 4.5/5 "A great way to view many inboxes & categories of emails in an organized manner with proper security measures." What do you dislike about Front? The latest update did have me confused on where to locate diffferent items that I usually see on a daily basis. It would have been nice to receive an AA Adriana A. Mid-Market (51-1000 emp.) 4.5/5 "Excellent communication and nice new features " What do you dislike about Front? Some emails are occasionally delayed and take a bit longer than expected to arrive. We use Front daily so the volume of email is high. On the other ha ##### 2. Email Issues Users report **email management issues** due to tagging problems, ineffective search functions, and lack of AI features for efficiency. [ See 58 mentions ](https://www.g2.com/products/front/reviews?filters%5Bsentiment_snippet%5D=1118157&qs=pros-and-cons#reviews) See Related User Reviews ![Sasha M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Sasha M.") SM Sasha M. Enterprise (\> 1000 emp.) 3.5/5 "the front in box is good and it keeps our team organized" What do you dislike about Front? sometimes the emails gets mixed up but over all its good ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Mid-Market (51-1000 emp.) 4.5/5 "Front offers fresh, instinctive & easy to use interface." What do you dislike about Front? while Front is a powerhouse for collaboration, it isn't perfect (Well nothings 100% perfect tho.). The little hurdles I face are, SYNC Friction betwee ##### 3. Email Management Users find **email management cumbersome** , struggling with searching, navigating threads, and forwarding specific messages effectively. [ See 54 mentions ](https://www.g2.com/products/front/reviews?filters%5Bsentiment_snippet%5D=1123845&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Mid-Market (51-1000 emp.) 5.0/5 "I love Front and it's my preferred email platform." What do you dislike about Front? They can improve on their cost to use the platform, it's pretty expensive. They could still improve on the occasional system issue where it will go do ![Sasha M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Sasha M.") SM Sasha M. Enterprise (\> 1000 emp.) 3.5/5 "the front in box is good and it keeps our team organized" What do you dislike about Front? sometimes the emails gets mixed up but over all its good ##### 4. Email Management Issues Users face **email management issues** with Front, including difficulties in organization and inconsistent performance. [ See 37 mentions ](https://www.g2.com/products/front/reviews?filters%5Bsentiment_snippet%5D=1117116&qs=pros-and-cons#reviews) See Related User Reviews AA Adriana A. Mid-Market (51-1000 emp.) 4.5/5 "Excellent communication and nice new features " What do you dislike about Front? Some emails are occasionally delayed and take a bit longer than expected to arrive. We use Front daily so the volume of email is high. On the other ha ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Mid-Market (51-1000 emp.) 5.0/5 "I love Front and it's my preferred email platform." What do you dislike about Front? They can improve on their cost to use the platform, it's pretty expensive. They could still improve on the occasional system issue where it will go do ##### 5. Limited Features Users find the **limited features** of Front disappointing, especially given its high pricing for small to medium businesses. [ See 35 mentions ](https://www.g2.com/products/front/reviews?filters%5Bsentiment_snippet%5D=1118896&qs=pros-and-cons#reviews) See Related User Reviews ![Charlie M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Charlie M.") CM Charlie M. Small-Business (50 or fewer emp.) 4.0/5 "Great solution for handling external communication internally" What do you dislike about Front? The biggest issue I've found with Front has been personal inboxes. General inboxes are great but personal don't always function as would be expected ( ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Small-Business (50 or fewer emp.) 4.5/5 "A great way to view many inboxes & categories of emails in an organized manner with proper security measures." What do you dislike about Front? The latest update did have me confused on where to locate diffferent items that I usually see on a daily basis. It would have been nice to receive an ![Jeff R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jeff R.") JR Jeff R. Customer Service Manager Small-Business (50 or fewer emp.) 3/10/2022 "Eliminated lost emails and decreased time for customer responses. -UPDATE - can't live without Front now" 4.5/5 What do you like best about Front? Front AI is extremely helpful, allowed us to analyze the content of our inbound requests to help us develop consistent responses for the most common issues. Also added a text channel which eliminated the need for our customer service team to use their cell phones to send and receive images. Planning to add social media channels to our inbox soon Review collected by and hosted on G2.com. What do you dislike about Front? The occasional outage, but communication is excellent and the response is swift. Review collected by and hosted on G2.com. What problems is Front solving and how is that benefiting you? We were bouncing emails back and forth to say who was working on what and often a few slipped through the cracks. We now achieve inbox zero in each of our shared inboxes every day and don't lose any messages. Utilizing the analytics in Front we noticed that our response times have been getting shorter even as our volume has increased. Review collected by and hosted on G2.com. Show More Response from Otto B of Front [Editedit](https://www.g2.com/survey_responses/front-review-5413206/official_response/edit) Hey there, Thank you so much for taking the time to share your feedback! We're thrilled to hear that you've been happy using Front. I am glad to hear Front AI has been helpful for your team and that Front is making it easier to manage inbound work and stay organized. It is also great to hear you are seeing positive improvements in how your team is able to handle volume and respond more efficiently. Thank you as well for the note about occasional outages. We work hard to minimize disruption, and we appreciate you acknowledging the speed and clarity of our communication when incidents do happen. Thanks again for sharing your experience, we really value the feedback. 2/25/2026 Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Erik Andre v.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Erik Andre v.") EV Erik Andre v. client care specialist Mid-Market (51-1000 emp.) 5/7/2026 "Easy to Learn, Reliable Email Tracking with Great AI and Slack Integration" 5/5 What do you like best about Front? easy to use, easy to learn, great ai, coordination with team is perfect, really relaible for tracking mails, so far haven´t had issues, slack connectivity i great, Review collected by and hosted on G2.com. What do you dislike about Front? The front-end experience was generally good, but navigation could be more intuitive and some pages loaded slowly. Improving mobile responsiveness, clearer instructions, and reducing occasional glitches would make the overall experience smoother and more user-friendly. Review collected by and hosted on G2.com. What problems is Front solving and how is that benefiting you? Front helps centralize communication, which makes it easier to manage emails, collaborate with teammates, and track conversations efficiently. It supports faster response times, helps reduce missed messages, and keeps workflows more organized and productive overall. Review collected by and hosted on G2.com. Show More Response from Otto B of Front [Editedit](https://www.g2.com/survey_responses/front-review-12774054/official_response/edit) Thank you for sharing your experience! We’re glad to hear that Front is easy to learn and helping your team stay coordinated, track emails reliably, and collaborate effectively, especially with AI features and Slack integration supporting your workflow. We also appreciate your thoughtful feedback on navigation, performance, and mobile responsiveness. Insights like these are incredibly helpful as we continue improving the overall experience and making Front even more intuitive. Thanks again for taking the time to leave a review, we’re happy Front is helping your team stay organized and productive! Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller JR Jennifer R. Small-Business (50 or fewer emp.) 4/3/2026 "Fantastic Collaboration Tool for Efficient Email Management" 5/5 What do you like best about Front? I find Front to be a fantastic collaboration tool, especially helpful when new hires are being onboarded. It allows us to collaborate on drafts and correct any mistakes before they go out to a client. I really like the snooze feature, which helps me remember to follow-up and makes my day more efficient. Being able to tag people in an email is great for asking for help or getting another set of eyes on an email. Sharing drafts is useful, so my backup can send them out easily when I'm out of the office. Overall, it just has a lot of really cool features that make it great software to use, and I feel that I couldn't do my job without it. Review collected by and hosted on G2.com. What do you dislike about Front? Maybe just some of the rules, like making rules for folders. It's not as simple as I've worked with before in Outlook. I haven't really tried making rules too much, but I've had some issues with things going to spam even though I tried to unblock it. Review collected by and hosted on G2.com. What problems is Front solving and how is that benefiting you? I find Front is a fantastic collaboration tool for onboarding new hires, allowing us to perfect drafts before client delivery. It helps remember follow-ups with snooze features, enables internal chat for notes, and streamlines workflow with email tagging and sharing. Review collected by and hosted on G2.com. Show More Response from Otto B of Front [Editedit](https://www.g2.com/survey_responses/front-review-12583847/official_response/edit) Thank you for taking the time to share your feedback Jennifer, we really appreciate it!! We’re glad to hear that Front has been a strong collaboration tool for your team, especially when it comes to onboarding new hires and refining drafts before they’re sent out. It’s great to know features like snooze, tagging teammates, and draft sharing are helping you stay organized and work more efficiently day to day. We also appreciate your feedback around rules and spam handling. That’s definitely an area where we’re continuing to improve, and your input helps highlight where things can feel less intuitive compared to other tools. If you ever want a hand setting up rules or troubleshooting spam behaviour, we suggest reaching out to our support team they would be happy to help. Validated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Diego A.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Diego A.") DA Diego A. Customer Care Consultant Mid-Market (51-1000 emp.) 4/9/2026 "User-Friendly Tool for Customer Communication" 5/5 What do you like best about Front? I really like that Front is very user-friendly and easy to navigate, which makes managing customer emails, requests, and communication much smoother. It's also great that it makes solving customer questions about their orders easier. The setup was very easy too, and generally, things work very well with Front. Review collected by and hosted on G2.com. What do you dislike about Front? The merging system could be improved to something more user friendly. Review collected by and hosted on G2.com. What problems is Front solving and how is that benefiting you? Front helps me solve customer questions about their orders and manage emails, requests, and complaints, improving overall communication. Review collected by and hosted on G2.com. Show More Response from Otto B of Front [Editedit](https://www.g2.com/survey_responses/front-review-12607592/official_response/edit) Thanks so much for the thoughtful review. It's great to hear Front is helping your team stay organized and manage customer communication efficiently with folders and internal notes. We also appreciate the feedback on merging, and we’ll ensure we provide your feedback to our teams because it helps us understand how to move forward with upcoming improvements. 6/9/2026 Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Christopher G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Christopher G.") CG Christopher G. Customer Service Representative Mid-Market (51-1000 emp.) 7/7/2026 "Snoozing Emails Keeps Me Focused and Fresh" 5/5 What do you like best about Front? The fact that I can snooze emails and come back to them couple hours after with a fresh mind and attitude Review collected by and hosted on G2.com. What do you dislike about Front? I can't seem to find my archived emails. Review collected by and hosted on G2.com. What problems is Front solving and how is that benefiting you? it keeps me in touch with the sales reps we work with and it also works as a huge database for previously work done, I can go back and look at previous work as reference Review collected by and hosted on G2.com. Show More Response from Otto B of Front [Editedit](https://www.g2.com/survey_responses/front-review-13073009/official_response/edit) Thanks for the kind words, it's so nice to hear Front helps you keep in touch with your team! If you're having trouble finding conversations you have archived, it could be that they are located in the Archived tab of the inbox view, or your Later/Done folder. If you'd like more assistance on tracking them down, feel free to reach out to our support team via https://help.front.com/en/contact-us or check out our Help Centre for an overview of the app interface: https://help.front.com/en/articles/3889728 Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Sanket P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Sanket P.") SP Sanket P. Software Engineer Small-Business (50 or fewer emp.) 1/12/2026 "Transforms Team Inboxes into Organized, Collaborative Workspaces" 5/5 What do you like best about Front? What I like best about Front is how it turns hard inboxes into something organized and calm. Emails don't feel messy anymore, even when many people are replying at the same time. The team collaboration features are very useful. You can see who is replying, leave internal comments, and avoid sending duplicate responses to customers. I also like how fast and clean the interface feels. It doesn't feel heavy, and switching between conversations is smooth, even during busy support hours. From a technical side, front-end integration support is solid. It connects well with CRM's ticketing tools and internal systems, which helps keep customer context in one place. Another strong point is automation rules. Simple rules like auto-assigning, tagging, or routing messages save a lot of manual work. Review collected by and hosted on G2.com. What do you dislike about Front? The biggest issue for me is pricing. Front can become expensive as the team grows, especially when adding advanced features. Some automation feels limited for very complex workflows. If you want deep logic or multi-step conditions, you may need workarounds or integrations. The reporting is good for daily operations, but advanced analytics sometimes feel basic compared to dedicated support analytics tools. The mobile experience is okay but not as strong as desktop, especially for heavy team collaboration. Another small downside is that onboarding new users can take some time if they are not used to shared inbox workflows. Review collected by and hosted on G2.com. What problems is Front solving and how is that benefiting you? Front solves the problem of chaotic team communication. When multiple people handle customer emails, messages can easily be missed, duplicated, or answered incorrectly. Front brings structure and visibility to this chaos. One major benefit is clear ownership. every message has an owner so nothing falls through the cracks this improves response time and accountability from a backend and operations perspective, front helps reduce manual coordination Teams don't need to ask, "Who is handling this?" because it's already visible. front also improves internal communication. Instead of long email threads or Slack messages, teammates can discuss directly inside the conversation using internal comments. Another benefit is a better customer experience. Customers get faster and more consistent responses, even when multiple agents are involved. front support scalability. As support volume grows, the same workflows still work without breaking or needing constant manual fixes. It also helps with process standardization. Templates, tags, and rules ensure that responses follow company standards. From a technical point of view, Front reduces the need for a custom inbox or support tooling. This saves development time and long-term maintenance. Another important benefit is visibility for managers. Workload, response times, and team performance are easy to track. Another benefit is fewer internal follow-ups and status checks. Since everyone can see conversation status, teammates don't need to ping each other on Slack or email asking for updates. This saves time and reduces noise. The front also helps with handling edge cases and special customers. You can easily loop in engineers, managers, or salespeople into a single conversation without forwarding emails or losing context. It improves handover between shifts or teams. when one person longs off, the next person can clearly see the conversation history, notes and next steps Nothing feels lost or half done. One more important point is less stress during high-volume days. even when inbox traffic spikes. front keeps things readable and manageable. This makes support work more predictable and less chaotic for the team. front also makes it easy to keep context in one place. Past replies, internal notes, and customer history are visible together, so no one has to search through old emails or other tools to understand the situation. It helps reduce mistakes caused by miscommunication. Since everyone sees the same thread and it is updated in real time, there is less chance of giving wrong or conflicting information to customers. Another helpful thing is better focus for the team. Instead of jumping between inboxes, chats, and tools, most communication happens in one place. This keeps the team more organized and productive throughout the day. Review collected by and hosted on G2.com. Show More Response from Otto B of Front [Editedit](https://www.g2.com/survey_responses/front-review-12200993/official_response/edit) Hi Sanket, Thank you so much for taking the time to share your detailed review we really appreciate it. We’re glad to hear that Front has helped bring clarity and calm to your team’s inbox, especially around collaboration, ownership, and avoiding duplicate responses. It’s great to know that our interface, integrations, and automation rules are supporting your workflows and helping your team scale while maintaining a strong customer experience. We also appreciate your candid feedback around pricing, advanced automation needs, reporting depth, mobile experience, and onboarding. These are areas we’re actively listening to and continuing to improve, and feedback like yours plays an important role in shaping our roadmap. Current UserValidated ReviewerIncentivizedSource: G2 invite ![Joanne T.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Joanne T.") JT Joanne T. Customer Account Manager Enterprise (\> 1000 emp.) 5/5/2026 "Internal Email Linking Makes Team Communication Easy" 5/5 What do you like best about Front? Internal communication and linking emails is very useful within our organization. Review collected by and hosted on G2.com. What do you dislike about Front? It is much different than other email programs and if not careful it is easy to misplace an email and not be able to find it. There are certain cases where we have to change the email box for visibility for the other team but have to be very careful in doing so. Review collected by and hosted on G2.com. What problems is Front solving and how is that benefiting you? It is nice to snooze and archive when waiting for other teams or customers to follow up it is nice to keep visibility on them but not clutter the box. Review collected by and hosted on G2.com. Show More Response from Otto B of Front [Editedit](https://www.g2.com/survey_responses/front-review-12753056/official_response/edit) Thanks so much for taking the time to share your experience! It's great to hear that internal commenting and email linking are making collaboration easier for your team. We hear you on the learning curve. Front works a bit differently from traditional email clients, and we know that adjusting to a new workflow takes some getting-go. If you ever need a hand finding a specific conversation, our search and filters are pretty powerful once you get the hang of them. Our Help Center has some solid guides on that: https://help.front.com On the inbox visibility piece, we're always looking at ways to make cross-team collaboration smoother without adding risk. Your feedback here is really valuable and we'll make sure it gets to the right folks internally. Really glad snooze and archive are working well for you. Those are some of our favorite features too. 😊 Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Rohaan Ul Haq B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Rohaan Ul Haq B.") RB Rohaan Ul Haq B. Product Experience Analyst Mid-Market (51-1000 emp.) 3/16/2026 "Versatile and Reliable for Every Use Case" 5/5 What do you like best about Front? What’s great about Front is how it takes the versatility of a regular email inbox and supercharges it. Instead of jumping between different apps for email, and live chat, everything flows into one place. Review collected by and hosted on G2.com. What do you dislike about Front? While Front is powerful, its biggest downside is the steep learning curve. Because it tries to be an all-in-one command center, the interface can feel cluttered and overwhelming for new users. Review collected by and hosted on G2.com. What problems is Front solving and how is that benefiting you? The biggest benefit is mental clarity. Because you aren't hunting for information across different apps, you can stay in "deep work" mode longer. It turns a chaotic workday into a streamlined process where you can handle a customer inquiry, check their order history, and update your team, all without ever leaving the screen. Review collected by and hosted on G2.com. Show More Response from Otto B of Front [Editedit](https://www.g2.com/survey_responses/front-review-12489141/official_response/edit) We appreciate your feedback about Front's versatility and consolidation of communication channels. We understand that the learning curve can be a challenge for new users, and we're committed to providing resources and support to help users navigate the platform more effectively. Thank you for sharing how Front has benefited your workflow and productivity. Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Stephanie C S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Stephanie C S.") SS Stephanie C S. Customer Success Manager - Onboarding Small-Business (50 or fewer emp.) 11/29/2023 "Fantastic tool for team collaboration!" 5/5 What do you like best about Front? I shared feedback with Front on adding in @mentioning in line on emails. They followed up to let me know it was on the roadmap and followed up again to let me know the functionality had gone live! Amazing customer service! Review collected by and hosted on G2.com. What do you dislike about Front? No, everything works great! Keep it up! Review collected by and hosted on G2.com. What problems is Front solving and how is that benefiting you? Before using Front collaborating with team members on client projects was cumbersome. I either had to create a new email thread to discuss the project with peers behind the scenes or communicate with them on a completely different tool like Teams or Slack. Front helps me stay organized by allowing me to keep conversations about clients in a single tool. Also the snooze feature is amazing - it helps ensure that a client never slips through the cracks. Review collected by and hosted on G2.com. Show More Response from Otto B of Front [Editedit](https://www.g2.com/survey_responses/front-review-8944662/official_response/edit) We're glad to hear that Front's @mention feature and shared templates are streamlining your client communications and collaboration efforts! It's great to know these tools are saving you time and helping maintain consistency in your client interactions. Thank you for making Front your go-to tool for managing client relations! 2/25/2026 Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Robert H.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Robert H.") RH Robert H. Technical Support Tech Small-Business (50 or fewer emp.) 11/10/2023 "IT Help Desk & Front" 5/5 What do you like best about Front? Well an update took away the discussions quick link in the layout. After sending over feedback along with other users it seemed. They made the change to put it back. Huge help for our IT desk to have that quick link for communication internally. Review collected by and hosted on G2.com. What do you dislike about Front? Appreciate you listening to customer feed back and taking action. Possibly better documentation. When you upload a word document. It won't put the text in there. You have to download the whole thing again. Thank you, Review collected by and hosted on G2.com. What problems is Front solving and how is that benefiting you? We use it as our help desk, and it really does do a great job at it. The ability to discuss issues within the emails themselves is great for our internal collabiration. We set up SMS texting, and that is really useful too. Review collected by and hosted on G2.com. Show More Response from Otto B of Front [Editedit](https://www.g2.com/survey_responses/front-review-8846762/official_response/edit) Hi Robert! Thank you so much for taking the time to share this feedback 😁 We're thrilled to hear your enjoying using Front, and we'll pass on the request for more illustrations 😉 Our network of Icons are G2 members who are recognized for their outstanding contributions and commitment to helping others through their expertise.G2 Icon 3/2/2026 Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ## Top-Rated Alternatives [ ![Hiver in Gmail](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Hiver in Gmail") Hiver in Gmail 4.6/5(1,283) ](https://www.g2.com/products/hiver-in-gmail/reviews) [ ![Zendesk for Customer Service](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Zendesk for Customer Service") Zendesk for Customer Service 4.3/5(7,016) ](https://www.g2.com/products/zendesk-for-customer-service/reviews) [ ![Fin](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Fin") Fin 4.5/5(3,901) ](https://www.g2.com/products/fin/reviews) [ View All Alternatives ](https://www.g2.com/products/front/competitors/alternatives) ##### Categories on G2 [Live Chat](https://www.g2.com/categories/live-chat)[AI Customer Support Agents](https://www.g2.com/categories/ai-customer-support-agents)[Customer Self-Service](https://www.g2.com/categories/customer-self-service) [Live Chat](https://www.g2.com/categories/live-chat)[AI Customer Support Agents](https://www.g2.com/categories/ai-customer-support-agents)[Customer Self-Service](https://www.g2.com/categories/customer-self-service)[Help Desk](https://www.g2.com/categories/help-desk)[Email Client](https://www.g2.com/categories/email-client)[Conversational Support](https://www.g2.com/categories/conversational-support)[Social Customer Service](https://www.g2.com/categories/social-customer-service)[Digital Customer Service Platforms](https://www.g2.com/categories/digital-customer-service-platforms)[Customer Communications Management](https://www.g2.com/categories/customer-communications-management)[Customer Service Automation](https://www.g2.com/categories/customer-service-automation)[Shared Inbox](https://www.g2.com/categories/shared-inbox)[Complaint Management](https://www.g2.com/categories/complaint-management)[Email Management](https://www.g2.com/categories/email-management) [Show MoreShow Less](javascript:void(0);) ##### Explore More [What is the best BIM objects library for Revit families for someone just starting out who needs a reliable source of accurate manufacturer-provided content?](https://www.g2.com/discussions/what-is-the-best-bim-objects-library-for-revit-families-for-someone-just-starting-out-who-needs-a-reliable-source-of-accurate-manufacturer-provided-content)[Top-rated supplier risk management tools](https://www.g2.com/discussions/top-rated-supplier-risk-management-tools)[Top platforms for integrating content creation with CMS](https://www.g2.com/discussions/recommendations-for-the-best-platforms-for-integrating-content-creation-with-cms) [What desktop search vendors support natural language search across emails and scattered cloud drives?](https://www.g2.com/discussions/what-desktop-search-vendors-support-natural-language-search-across-emails-and-scattered-cloud-drives)[What are the most trusted encryption key management software by security architects at technology firms based on user reviews?](https://www.g2.com/discussions/what-are-the-most-trusted-encryption-key-management-software-by-security-architects-at-technology-firms-based-on-user-reviews%20)[Pros and Cons Details](https://www.g2.com/products/front/reviews?qs=pros-and-cons) [Show MoreShow Less](javascript:void(0);)