--- title: Front Reviews meta\_title: 'Front Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 2507 reviews by the users' company size, role or industry to find out how Front works for a business like yours. aggregate\_rating: rating\_value: 4.7 review\_count: 2507 scale: '5' date\_modified: '2026-08-10' parent\_category: name: Customer Service url: https://www.g2.com/categories/customer-service --- ### Front Pros and Cons: Top 5 Advantages and Disadvantages #### Quick AI Summary Based on G2 Reviews Generated from real user reviews Users appreciate the **ease of use** in Front, enjoying straightforward navigation and efficient team collaboration. [(165 mentions)](https://www.g2.com/products/front/reviews?filters%5Bsentiment_snippet%5D=1117313&qs=pros-and-cons#reviews) Users value the **team collaboration** aspect of Front, enhancing communication and workflow across the organization. [(145 mentions)](https://www.g2.com/products/front/reviews?filters%5Bsentiment_snippet%5D=1111542&qs=pros-and-cons#reviews) Users appreciate Front's **clean interface and powerful features** , enhancing team collaboration and streamlining customer communication effectively. [(128 mentions)](https://www.g2.com/products/front/reviews?filters%5Bsentiment_snippet%5D=1113900&qs=pros-and-cons#reviews) Users value the **seamless communication** in Front, appreciating its integration with tools and efficient email management. [(127 mentions)](https://www.g2.com/products/front/reviews?filters%5Bsentiment_snippet%5D=1117569&qs=pros-and-cons#reviews) Users find Front's **smart commenting and organizational features** incredibly helpful for streamlined communication and efficiency. [(97 mentions)](https://www.g2.com/products/front/reviews?filters%5Bsentiment_snippet%5D=1115108&qs=pros-and-cons#reviews) Users express concern over **missing features** like advanced analytics and effective email organization, complicating daily tasks. [(67 mentions)](https://www.g2.com/products/front/reviews?filters%5Bsentiment_snippet%5D=1123763&qs=pros-and-cons#reviews) Users report **email management issues** due to tagging problems, ineffective search functions, and lack of AI features for efficiency. [(58 mentions)](https://www.g2.com/products/front/reviews?filters%5Bsentiment_snippet%5D=1118157&qs=pros-and-cons#reviews) Users find **email management cumbersome** , struggling with searching, navigating threads, and forwarding specific messages effectively. [(54 mentions)](https://www.g2.com/products/front/reviews?filters%5Bsentiment_snippet%5D=1123845&qs=pros-and-cons#reviews) Users face **email management issues** with Front, including difficulties in organization and inconsistent performance. [(37 mentions)](https://www.g2.com/products/front/reviews?filters%5Bsentiment_snippet%5D=1117116&qs=pros-and-cons#reviews) Users find the **limited features** of Front disappointing, especially given its high pricing for small to medium businesses. [(35 mentions)](https://www.g2.com/products/front/reviews?filters%5Bsentiment_snippet%5D=1118896&qs=pros-and-cons#reviews) ### 5 Pros or Advantages of Front ##### 1. Ease of Use Users appreciate the **ease of use** in Front, enjoying straightforward navigation and efficient team collaboration. [ See 165 mentions ](https://www.g2.com/products/front/reviews?filters%5Bsentiment_snippet%5D=1117313&qs=pros-and-cons#reviews) See Related User Reviews ![Juan V.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Juan V.") JV Juan V. Mid-Market (51-1000 emp.) 5.0/5 "Front is a key app for our bussiness" What do you like about Front? I like that the way it display emails helps to keep track of everything, since it was implemented, our team is happy and is more productive, the custo ![Charlie M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Charlie M.") CM Charlie M. Small-Business (50 or fewer emp.) 4.0/5 "Great solution for handling external communication internally" What do you like about Front? Front is great for quick communication between team members and easily answering all written inquiries across the org from one central platform. They ##### 2. Team Collaboration Users value the **team collaboration** aspect of Front, enhancing communication and workflow across the organization. [ See 145 mentions ](https://www.g2.com/products/front/reviews?filters%5Bsentiment_snippet%5D=1111542&qs=pros-and-cons#reviews) See Related User Reviews ![Juan V.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Juan V.") JV Juan V. Mid-Market (51-1000 emp.) 5.0/5 "Front is a key app for our bussiness" What do you like about Front? I like that the way it display emails helps to keep track of everything, since it was implemented, our team is happy and is more productive, the custo ![Charlie M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Charlie M.") CM Charlie M. Small-Business (50 or fewer emp.) 4.0/5 "Great solution for handling external communication internally" What do you like about Front? Front is great for quick communication between team members and easily answering all written inquiries across the org from one central platform. They ##### 3. Features Users appreciate Front's **clean interface and powerful features** , enhancing team collaboration and streamlining customer communication effectively. [ See 128 mentions ](https://www.g2.com/products/front/reviews?filters%5Bsentiment_snippet%5D=1113900&qs=pros-and-cons#reviews) See Related User Reviews ![Juan V.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Juan V.") JV Juan V. Mid-Market (51-1000 emp.) 5.0/5 "Front is a key app for our bussiness" What do you like about Front? I like that the way it display emails helps to keep track of everything, since it was implemented, our team is happy and is more productive, the custo ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Small-Business (50 or fewer emp.) 5.0/5 "Smart, Structured, and Built for Efficiency" What do you like about Front? Front stands out for how well it organizes its features, making everything easy to navigate and use. It improves communication both within teams and w ##### 4. Communication Users value the **seamless communication** in Front, appreciating its integration with tools and efficient email management. [ See 127 mentions ](https://www.g2.com/products/front/reviews?filters%5Bsentiment_snippet%5D=1117569&qs=pros-and-cons#reviews) See Related User Reviews ![Charlie M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Charlie M.") CM Charlie M. Small-Business (50 or fewer emp.) 4.0/5 "Great solution for handling external communication internally" What do you like about Front? Front is great for quick communication between team members and easily answering all written inquiries across the org from one central platform. They ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Mid-Market (51-1000 emp.) 4.5/5 "Very positive experience with Front Implementation" What do you like about Front? AI capabilities, historical trails, tasks ##### 5. Helpful Users find Front's **smart commenting and organizational features** incredibly helpful for streamlined communication and efficiency. [ See 97 mentions ](https://www.g2.com/products/front/reviews?filters%5Bsentiment_snippet%5D=1115108&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Small-Business (50 or fewer emp.) 4.5/5 "I love Front but..." What do you like about Front? I like the font and theme, it's easy to read. The shared contacts. AA Adriana A. Mid-Market (51-1000 emp.) 4.5/5 "Excellent communication and nice new features " What do you like about Front? It’s a very user-friendly platform. The AI features to adjust tone, improve grammar, or translate messages are a huge plus, helping us maintain a prof ### 5 Cons or Disadvantages of Front ##### 1. Missing Features Users express concern over **missing features** like advanced analytics and effective email organization, complicating daily tasks. [ See 67 mentions ](https://www.g2.com/products/front/reviews?filters%5Bsentiment_snippet%5D=1123763&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Small-Business (50 or fewer emp.) 4.5/5 "A great way to view many inboxes & categories of emails in an organized manner with proper security measures." What do you dislike about Front? The latest update did have me confused on where to locate diffferent items that I usually see on a daily basis. It would have been nice to receive an AA Adriana A. Mid-Market (51-1000 emp.) 4.5/5 "Excellent communication and nice new features " What do you dislike about Front? Some emails are occasionally delayed and take a bit longer than expected to arrive. We use Front daily so the volume of email is high. On the other ha ##### 2. Email Issues Users report **email management issues** due to tagging problems, ineffective search functions, and lack of AI features for efficiency. [ See 58 mentions ](https://www.g2.com/products/front/reviews?filters%5Bsentiment_snippet%5D=1118157&qs=pros-and-cons#reviews) See Related User Reviews ![Sasha M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Sasha M.") SM Sasha M. Enterprise (\> 1000 emp.) 3.5/5 "the front in box is good and it keeps our team organized" What do you dislike about Front? sometimes the emails gets mixed up but over all its good ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Mid-Market (51-1000 emp.) 4.5/5 "Front offers fresh, instinctive & easy to use interface." What do you dislike about Front? while Front is a powerhouse for collaboration, it isn't perfect (Well nothings 100% perfect tho.). The little hurdles I face are, SYNC Friction betwee ##### 3. Email Management Users find **email management cumbersome** , struggling with searching, navigating threads, and forwarding specific messages effectively. [ See 54 mentions ](https://www.g2.com/products/front/reviews?filters%5Bsentiment_snippet%5D=1123845&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Mid-Market (51-1000 emp.) 5.0/5 "I love Front and it's my preferred email platform." What do you dislike about Front? They can improve on their cost to use the platform, it's pretty expensive. They could still improve on the occasional system issue where it will go do ![Sasha M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Sasha M.") SM Sasha M. Enterprise (\> 1000 emp.) 3.5/5 "the front in box is good and it keeps our team organized" What do you dislike about Front? sometimes the emails gets mixed up but over all its good ##### 4. Email Management Issues Users face **email management issues** with Front, including difficulties in organization and inconsistent performance. [ See 37 mentions ](https://www.g2.com/products/front/reviews?filters%5Bsentiment_snippet%5D=1117116&qs=pros-and-cons#reviews) See Related User Reviews AA Adriana A. Mid-Market (51-1000 emp.) 4.5/5 "Excellent communication and nice new features " What do you dislike about Front? Some emails are occasionally delayed and take a bit longer than expected to arrive. We use Front daily so the volume of email is high. On the other ha ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Mid-Market (51-1000 emp.) 5.0/5 "I love Front and it's my preferred email platform." What do you dislike about Front? They can improve on their cost to use the platform, it's pretty expensive. They could still improve on the occasional system issue where it will go do ##### 5. Limited Features Users find the **limited features** of Front disappointing, especially given its high pricing for small to medium businesses. [ See 35 mentions ](https://www.g2.com/products/front/reviews?filters%5Bsentiment_snippet%5D=1118896&qs=pros-and-cons#reviews) See Related User Reviews ![Charlie M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Charlie M.") CM Charlie M. Small-Business (50 or fewer emp.) 4.0/5 "Great solution for handling external communication internally" What do you dislike about Front? The biggest issue I've found with Front has been personal inboxes. General inboxes are great but personal don't always function as would be expected ( ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Small-Business (50 or fewer emp.) 4.5/5 "A great way to view many inboxes & categories of emails in an organized manner with proper security measures." What do you dislike about Front? The latest update did have me confused on where to locate diffferent items that I usually see on a daily basis. It would have been nice to receive an ![Reed P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Reed P.") RP Reed P. Small-Business (50 or fewer emp.) 5/13/2026 "Streamlined Collaboration, Needs AI Tweaks" 5/5 What do you like best about Front? I appreciate how Front makes collaboration on support tasks very easy and visible to the whole team. I like being able to tag other members of my team, which is especially helpful when I'm stuck on a support email and can @ someone who might know the answer to take a look. Assigning a conversation to someone is also a useful feature for our support team, and it has really improved our workflow. When I was set up with Front, I found it easy to comprehend. Review collected by and hosted on G2.com. What do you dislike about Front? Sometimes the AI responses don't make much sense or are inaccurate. It suggests solutions that we don't support. Review collected by and hosted on G2.com. What problems is Front solving and how is that benefiting you? Front makes collaboration on support tasks easy and visible to the whole team. I can tag team members when I need help with support emails. The shared inboxes and assigning conversations improve our support team’s workflow. Review collected by and hosted on G2.com. Show More Response from Otto B of Front [Editedit](https://www.g2.com/survey_responses/front-review-12806347/official_response/edit) Thank you for sharing your experience! We’re glad to hear that Front is making collaboration easier for your support team, especially with features like tagging teammates and assigning conversations. It’s great to know these tools are helping improve visibility and streamline your workflow. We also appreciate your feedback on AI responses. Ensuring accuracy and relevance is a key focus for us, and insights like yours help us continue improving the experience. Thanks again for taking the time to leave a review—we’re happy Front is helping your team work more efficiently together! Validated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Amber J.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Amber J.") AJ Amber J. Customer Service Department Manager Mid-Market (51-1000 emp.) 4/7/2022 "Front remains the best!" 5/5 What do you like best about Front? Nothing new. Front is still one of my favorite programs to use. It's easy to work with and look at. I love it! Review collected by and hosted on G2.com. What do you dislike about Front? The only thing I wish is that when I look at my Gmail inbox, the emails that I've archived are still there. The deleted emails are deleted in both places, but I would like the archived to match as well. Review collected by and hosted on G2.com. What problems is Front solving and how is that benefiting you? Our team had a 3+-month-old backlog of 40,000+ emails. It was embarrassing, and not a good look for the company. We created a team of 6 agents, including one leader, and the backlog was managed in a month. We can now handle about 3,000 emails a week. Review collected by and hosted on G2.com. Show More Response from Otto B of Front [Editedit](https://www.g2.com/survey_responses/front-review-6485914/official_response/edit) Hi Amber, thank you for updating your review and for the continued love for Front! It's awesome to hear you and your team tackled a 40,000+ email backlog in just a month. That's seriously impressive. On the archive sync with Gmail, that's a fair point and something we've heard from other users too. We'll make sure this feedback gets to our product team. In the meantime, we appreciate you sticking with us! Thanks for being such a great advocate for Front. 4/27/2026 Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller AP Angie P. Carrier Sales Northeast & Canada Mid-Market (51-1000 emp.) 7/6/2022 "Colaborative and easy to understand" 4.5/5 What do you like best about Front? I like that everyone has a lot of visibility. Tags, notes and the rules are the parts I find the most useful Review collected by and hosted on G2.com. What do you dislike about Front? Several things: 1. If someone from a different thing archives an email, then even if you add an email from a team member, they will never get to see the email... We have lost orders from customers because of this kind of human mistakes. 2. Sometimes, when the teams are returning emails to the first person involved, Front is not so good at actually showing it. 3. If someone is out of the office, as it is distributed randomly, the other members are not aware unless they open that partner inbox. (maybe it's because of the rules) Review collected by and hosted on G2.com. Recommendations to others considering Front: Use the option of send and snooze to follow up on emails and don't forget them Review collected by and hosted on G2.com. What problems is Front solving and how is that benefiting you? Communication issues we had before Review collected by and hosted on G2.com. Show More 2/25/2026 Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Karl Devoe G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Karl Devoe G.") KG Karl Devoe G. Senior Customer Support Mid-Market (51-1000 emp.) 6/24/2026 "Front’s Intuitive, Easy-to-Use Interface" 4.5/5 What do you like best about Front? I really like Front’s interface and how easy it is to use. It feels intuitive and straightforward. Review collected by and hosted on G2.com. What do you dislike about Front? I don’t like the contrast changes they made to dark mode a few months ago. It feels like it strains my eyes a bit more now, and it’s less comfortable to use for longer periods. Review collected by and hosted on G2.com. What problems is Front solving and how is that benefiting you? It keeps my inbox clean. I also like how easily we can move tickets to different departments, and how the UI lets us see related tickets at a glance. Review collected by and hosted on G2.com. Show More Response from Otto B of Front [Editedit](https://www.g2.com/survey_responses/front-review-13021675/official_response/edit) We're glad to hear that you find Front's interface intuitive and easy to use overall. We appreciate your feedback about the contrast changes in dark mode, and we'll take it into consideration for future updates! Current UserValidated ReviewerIncentivizedSource: Seller invite ![Verified User in Health, Wellness and Fitness](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Health, Wellness and Fitness") AH Verified User in Health, Wellness and Fitness Mid-Market (51-1000 emp.) 6/28/2026 "Transparent Collaboration and Seamless Client Work Linking" 5/5 What do you like best about Front? Ability to add colleagues into your work at any stage for feedback/assistance. Transparency when sharing work. All stages of work for a client linked. Review collected by and hosted on G2.com. What do you dislike about Front? There's not a lot I dislike. When new to Front (and a little old school in my use of newer tech and software), it took a minute to learn, but it wasn't hard. Especially with the use of Front Academy. Review collected by and hosted on G2.com. What problems is Front solving and how is that benefiting you? I work in a client intake team for our business. Front allows us to assign incoming client work to team members, and also collaborate where required. It also means that if someone is away from work unexpectedly, a team member can easily pick up the client and assist when needed. Review collected by and hosted on G2.com. Show More Response from Otto B of Front [Editedit](https://www.g2.com/survey_responses/front-review-13042314/official_response/edit) Thanks for the kind words! You're right that Front can take a little effort to get accustomed to, but I'm glad to hear that the available resources helped you in your journey. Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Heather N.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Heather N.") HN Heather N. Mid-Market (51-1000 emp.) 4/27/2026 "Efficient Email Management with Minor Glitches" 4.5/5 What do you like best about Front? I like that Front is easy to use and makes searching through old emails simple. I find the feature to merge emails into one thread very helpful. It really boosts my efficiency and helps me locate things in a timely manner. Review collected by and hosted on G2.com. What do you dislike about Front? We have issues with the 'reply to' button in certain mailboxes not populating the sender's information, which slows things down. It's only affecting one mailbox, and we have not been able to determine why it does not auto-populate the customer's email address when we reply to their email. So we have to copy and paste their email address each time when sending an email, which impacts performance. Review collected by and hosted on G2.com. What problems is Front solving and how is that benefiting you? I use Front to keep email threads organized and manage multiple conversations with ease. It's easy to search through old emails, merge them into one thread, and it increases my efficiency by helping locate things promptly. Review collected by and hosted on G2.com. Show More Response from Otto B of Front [Editedit](https://www.g2.com/survey_responses/front-review-12695176/official_response/edit) Hi Heather, thanks so much for sharing your experience with Front! It's great to hear that email search and thread merging are helping you stay efficient and organized. Really sorry to hear about the reply-to issue in that one mailbox. That's definitely not the experience we want you to have. Since it's isolated to a single mailbox, our support team should be able to take a closer look at the configuration and help sort it out. If you haven't already, feel free to reach out to us at support@front.com and we'll dig into it with you. Thanks again for the feedback, we really appreciate it! Validated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") G Verified User Mid-Market (51-1000 emp.) 6/29/2026 "Great for Team Collaboration and Client Context" 5/5 What do you like best about Front? I like that Front gives our team visibility across client conversations, past campaigns and inboxes. We can tag coworkers into threads and resolve issues in realtime, quickly understanding context without digging through separate channels or old email chains. It's been especially helpful for client management; access to past convos help us understand how a client operates, what communication style works best, and whether a new opportunity is worth re-engaging. Reminders and snooze help keep projects moving. Front works well for our team because it lets us collaborate across functions, move faster on responses, and apply learnings from past clients to current work. Review collected by and hosted on G2.com. What do you dislike about Front? Front works well overall, but it took some time to learn how to use it effectively. It probably took a month before I felt confident with its full capabilities. At scale, the volume of threads/inboxes can feel overwhelming. Would be helpful to have stronger ways to organize/surface/prioritize high-volume conversations. Review collected by and hosted on G2.com. What problems is Front solving and how is that benefiting you? I use Front with my team for transparency and context on all client communications. I can tag coworkers into threads and reply in real time, so we get context fast without searching through tons of threads. My team can tap in and support each other, move quicker on responding, and better understand how past clients operate. Reminders and snooze help push along projects that might've been forgotten. Review collected by and hosted on G2.com. Show More Response from Otto B of Front [Editedit](https://www.g2.com/survey_responses/front-review-13045268/official_response/edit) Thanks for sharing how Front is helping you and your team connect and collaborate to help your customers! The app does take a bit of time to get used to all the various features and to build your workflows, we do our best to streamline things, but we know there are always improvements to make! If you have any particular ideas on how we can help your team surface those urgent situations better, we'd love to hear them in our Product Ideas Portal: https://front.ideas.aha.io/ Validated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Leisure, Travel & Tourism](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Leisure, Travel & Tourism") CL Verified User in Leisure, Travel & Tourism Enterprise (\> 1000 emp.) 7/20/2026 "Collaborative Email Made Easy with Front" 4.5/5 What do you like best about Front? What I like best about Front is how it makes communication collaborative without losing the familiarity of email. Instead of messages sitting in individual inboxes, teams get shared visibility, clear ownership, internal comments, and workflows that help them respond faster and more thoughtfully. Review collected by and hosted on G2.com. What do you dislike about Front? One downside of Front is that it can take some time to set up properly and get the whole team using it consistently. If your workflows aren’t clearly defined from the start, shared inboxes can quickly become noisy, cluttered, or confusing. Review collected by and hosted on G2.com. What problems is Front solving and how is that benefiting you? Front solves the problem of scattered customer communication by bringing shared inboxes, internal collaboration, and accountability into one place. It makes it easier to assign ownership, avoid duplicate replies, track conversations, and collaborate internally without forwarding emails around. The benefit is faster response times, better visibility across the team, and a more consistent customer experience. Review collected by and hosted on G2.com. Show More Response from Otto B of Front [Editedit](https://www.g2.com/survey_responses/front-review-13129182/official_response/edit) Thank you for such a thoughtful and well-articulated review, we really appreciate you taking the time! It's brilliant to hear that Front's shared visibility, internal comments, and clear ownership have made collaboration feel natural without losing the familiarity of email. And the benefits you've described, faster response times, better visibility, and a more consistent customer experience, are exactly what we set out to deliver. We also take your point on setup seriously. You're absolutely right that Front works best when workflows are clearly defined from the start, and we know that getting a whole team aligned takes effort. If you haven't already, our onboarding resources and support team are there to help make that process as smooth as possible, feel free to reach out at support@front.com. Thanks again for being a Front customer! Validated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Víctor Daniel A.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Víctor Daniel A.") VA Víctor Daniel A. Support Engineer Mid-Market (51-1000 emp.) 4/9/2026 "Front Makes Multichannel Support and Team Collaboration Effortless" 5/5 What do you like best about Front? Front makes it easy to manage conversations across different channels without losing context. The shared inbox setup works well for team collaboration, and internal comments help keep communication aligned without spamming the client. It’s also pretty intuitive to use once you get used to it, which helps a lot in fast-paced support environments. Review collected by and hosted on G2.com. What do you dislike about Front? Some workflows can feel a bit limited or rigid, especially when handling more complex cases or high volumes. Search and filtering could be more reliable, and performance can slow down when handling large threads or multiple inboxes. Also, certain features feel a bit hidden or not as flexible as they could be. Review collected by and hosted on G2.com. What problems is Front solving and how is that benefiting you? It centralizes communication from multiple channels into a single place, which reduces context switching and helps the team stay organized. This improves response times and makes collaboration smoother, especially when multiple people are involved in the same conversation. It also helps maintain visibility over ongoing cases, which is key for support teams. Review collected by and hosted on G2.com. Show More Response from Otto B of Front [Editedit](https://www.g2.com/survey_responses/front-review-12609957/official_response/edit) Thanks so much for your feedback! We're constantly striving to be better, so your suggestions are invaluable! Validated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Julio C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Julio C.") JC Julio C. Mid-Market (51-1000 emp.) 4/9/2026 "Intuitive and Efficient for Customer Support" 5/5 What do you like best about Front? I like that the Front is very intuitive and allows me to leave notes and assign cases to my colleagues. It also allows me to see a client's information when they call or send an email, which helps me a lot to perform my job well. The Front is very comprehensive and allows integration with other software, making the work easier for those who work in customer support. Review collected by and hosted on G2.com. What do you dislike about Front? I think what could be improved in the Front is when I receive calls, somehow the Front could do the closed caption of the call and save it, because often clients speak quickly and it would be nice to have the call recorded in note form for support purposes. Review collected by and hosted on G2.com. What problems is Front solving and how is that benefiting you? I use Front to organize emails and calls, it allows me to see customer information efficiently and intuitively. I can leave notes and assign cases to colleagues, all of which helps my performance in customer support. Review collected by and hosted on G2.com. Show More Response from Otto B of Front [Editedit](https://www.g2.com/survey_responses/front-review-12607279/official_response/edit) Thanks for your review, Julio! 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