--- title: Front Reviews meta\_title: 'Front Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 2507 reviews by the users' company size, role or industry to find out how Front works for a business like yours. aggregate\_rating: rating\_value: 4.7 review\_count: 2507 scale: '5' date\_modified: '2026-08-11' parent\_category: name: Customer Service url: https://www.g2.com/categories/customer-service --- ### Front Pros and Cons: Top 5 Advantages and Disadvantages #### Quick AI Summary Based on G2 Reviews Generated from real user reviews Users appreciate the **ease of use** in Front, enjoying straightforward navigation and efficient team collaboration. [(165 mentions)](https://www.g2.com/products/front/reviews?filters%5Bsentiment_snippet%5D=1117313&qs=pros-and-cons#reviews) Users value the **team collaboration** aspect of Front, enhancing communication and workflow across the organization. [(145 mentions)](https://www.g2.com/products/front/reviews?filters%5Bsentiment_snippet%5D=1111542&qs=pros-and-cons#reviews) Users appreciate Front's **clean interface and powerful features** , enhancing team collaboration and streamlining customer communication effectively. [(128 mentions)](https://www.g2.com/products/front/reviews?filters%5Bsentiment_snippet%5D=1113900&qs=pros-and-cons#reviews) Users value the **seamless communication** in Front, appreciating its integration with tools and efficient email management. [(127 mentions)](https://www.g2.com/products/front/reviews?filters%5Bsentiment_snippet%5D=1117569&qs=pros-and-cons#reviews) Users find Front's **smart commenting and organizational features** incredibly helpful for streamlined communication and efficiency. [(97 mentions)](https://www.g2.com/products/front/reviews?filters%5Bsentiment_snippet%5D=1115108&qs=pros-and-cons#reviews) Users express concern over **missing features** like advanced analytics and effective email organization, complicating daily tasks. [(67 mentions)](https://www.g2.com/products/front/reviews?filters%5Bsentiment_snippet%5D=1123763&qs=pros-and-cons#reviews) Users report **email management issues** due to tagging problems, ineffective search functions, and lack of AI features for efficiency. [(58 mentions)](https://www.g2.com/products/front/reviews?filters%5Bsentiment_snippet%5D=1118157&qs=pros-and-cons#reviews) Users find **email management cumbersome** , struggling with searching, navigating threads, and forwarding specific messages effectively. [(54 mentions)](https://www.g2.com/products/front/reviews?filters%5Bsentiment_snippet%5D=1123845&qs=pros-and-cons#reviews) Users face **email management issues** with Front, including difficulties in organization and inconsistent performance. [(37 mentions)](https://www.g2.com/products/front/reviews?filters%5Bsentiment_snippet%5D=1117116&qs=pros-and-cons#reviews) Users find the **limited features** of Front disappointing, especially given its high pricing for small to medium businesses. [(35 mentions)](https://www.g2.com/products/front/reviews?filters%5Bsentiment_snippet%5D=1118896&qs=pros-and-cons#reviews) ### 5 Pros or Advantages of Front ##### 1. Ease of Use Users appreciate the **ease of use** in Front, enjoying straightforward navigation and efficient team collaboration. [ See 165 mentions ](https://www.g2.com/products/front/reviews?filters%5Bsentiment_snippet%5D=1117313&qs=pros-and-cons#reviews) See Related User Reviews ![Juan V.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Juan V.") JV Juan V. Mid-Market (51-1000 emp.) 5.0/5 "Front is a key app for our bussiness" What do you like about Front? I like that the way it display emails helps to keep track of everything, since it was implemented, our team is happy and is more productive, the custo ![Charlie M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Charlie M.") CM Charlie M. Small-Business (50 or fewer emp.) 4.0/5 "Great solution for handling external communication internally" What do you like about Front? Front is great for quick communication between team members and easily answering all written inquiries across the org from one central platform. They ##### 2. Team Collaboration Users value the **team collaboration** aspect of Front, enhancing communication and workflow across the organization. [ See 145 mentions ](https://www.g2.com/products/front/reviews?filters%5Bsentiment_snippet%5D=1111542&qs=pros-and-cons#reviews) See Related User Reviews ![Juan V.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Juan V.") JV Juan V. Mid-Market (51-1000 emp.) 5.0/5 "Front is a key app for our bussiness" What do you like about Front? I like that the way it display emails helps to keep track of everything, since it was implemented, our team is happy and is more productive, the custo ![Charlie M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Charlie M.") CM Charlie M. Small-Business (50 or fewer emp.) 4.0/5 "Great solution for handling external communication internally" What do you like about Front? Front is great for quick communication between team members and easily answering all written inquiries across the org from one central platform. They ##### 3. Features Users appreciate Front's **clean interface and powerful features** , enhancing team collaboration and streamlining customer communication effectively. [ See 128 mentions ](https://www.g2.com/products/front/reviews?filters%5Bsentiment_snippet%5D=1113900&qs=pros-and-cons#reviews) See Related User Reviews ![Juan V.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Juan V.") JV Juan V. Mid-Market (51-1000 emp.) 5.0/5 "Front is a key app for our bussiness" What do you like about Front? I like that the way it display emails helps to keep track of everything, since it was implemented, our team is happy and is more productive, the custo ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Small-Business (50 or fewer emp.) 5.0/5 "Smart, Structured, and Built for Efficiency" What do you like about Front? Front stands out for how well it organizes its features, making everything easy to navigate and use. It improves communication both within teams and w ##### 4. Communication Users value the **seamless communication** in Front, appreciating its integration with tools and efficient email management. [ See 127 mentions ](https://www.g2.com/products/front/reviews?filters%5Bsentiment_snippet%5D=1117569&qs=pros-and-cons#reviews) See Related User Reviews ![Charlie M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Charlie M.") CM Charlie M. Small-Business (50 or fewer emp.) 4.0/5 "Great solution for handling external communication internally" What do you like about Front? Front is great for quick communication between team members and easily answering all written inquiries across the org from one central platform. They ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Mid-Market (51-1000 emp.) 4.5/5 "Very positive experience with Front Implementation" What do you like about Front? AI capabilities, historical trails, tasks ##### 5. Helpful Users find Front's **smart commenting and organizational features** incredibly helpful for streamlined communication and efficiency. [ See 97 mentions ](https://www.g2.com/products/front/reviews?filters%5Bsentiment_snippet%5D=1115108&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Small-Business (50 or fewer emp.) 4.5/5 "I love Front but..." What do you like about Front? I like the font and theme, it's easy to read. The shared contacts. AA Adriana A. Mid-Market (51-1000 emp.) 4.5/5 "Excellent communication and nice new features " What do you like about Front? It’s a very user-friendly platform. The AI features to adjust tone, improve grammar, or translate messages are a huge plus, helping us maintain a prof ### 5 Cons or Disadvantages of Front ##### 1. Missing Features Users express concern over **missing features** like advanced analytics and effective email organization, complicating daily tasks. [ See 67 mentions ](https://www.g2.com/products/front/reviews?filters%5Bsentiment_snippet%5D=1123763&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Small-Business (50 or fewer emp.) 4.5/5 "A great way to view many inboxes & categories of emails in an organized manner with proper security measures." What do you dislike about Front? The latest update did have me confused on where to locate diffferent items that I usually see on a daily basis. It would have been nice to receive an AA Adriana A. Mid-Market (51-1000 emp.) 4.5/5 "Excellent communication and nice new features " What do you dislike about Front? Some emails are occasionally delayed and take a bit longer than expected to arrive. We use Front daily so the volume of email is high. On the other ha ##### 2. Email Issues Users report **email management issues** due to tagging problems, ineffective search functions, and lack of AI features for efficiency. [ See 58 mentions ](https://www.g2.com/products/front/reviews?filters%5Bsentiment_snippet%5D=1118157&qs=pros-and-cons#reviews) See Related User Reviews ![Sasha M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Sasha M.") SM Sasha M. Enterprise (\> 1000 emp.) 3.5/5 "the front in box is good and it keeps our team organized" What do you dislike about Front? sometimes the emails gets mixed up but over all its good ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Mid-Market (51-1000 emp.) 4.5/5 "Front offers fresh, instinctive & easy to use interface." What do you dislike about Front? while Front is a powerhouse for collaboration, it isn't perfect (Well nothings 100% perfect tho.). The little hurdles I face are, SYNC Friction betwee ##### 3. Email Management Users find **email management cumbersome** , struggling with searching, navigating threads, and forwarding specific messages effectively. [ See 54 mentions ](https://www.g2.com/products/front/reviews?filters%5Bsentiment_snippet%5D=1123845&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Mid-Market (51-1000 emp.) 5.0/5 "I love Front and it's my preferred email platform." What do you dislike about Front? They can improve on their cost to use the platform, it's pretty expensive. They could still improve on the occasional system issue where it will go do ![Sasha M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Sasha M.") SM Sasha M. Enterprise (\> 1000 emp.) 3.5/5 "the front in box is good and it keeps our team organized" What do you dislike about Front? sometimes the emails gets mixed up but over all its good ##### 4. Email Management Issues Users face **email management issues** with Front, including difficulties in organization and inconsistent performance. [ See 37 mentions ](https://www.g2.com/products/front/reviews?filters%5Bsentiment_snippet%5D=1117116&qs=pros-and-cons#reviews) See Related User Reviews AA Adriana A. Mid-Market (51-1000 emp.) 4.5/5 "Excellent communication and nice new features " What do you dislike about Front? Some emails are occasionally delayed and take a bit longer than expected to arrive. We use Front daily so the volume of email is high. On the other ha ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Mid-Market (51-1000 emp.) 5.0/5 "I love Front and it's my preferred email platform." What do you dislike about Front? They can improve on their cost to use the platform, it's pretty expensive. They could still improve on the occasional system issue where it will go do ##### 5. Limited Features Users find the **limited features** of Front disappointing, especially given its high pricing for small to medium businesses. [ See 35 mentions ](https://www.g2.com/products/front/reviews?filters%5Bsentiment_snippet%5D=1118896&qs=pros-and-cons#reviews) See Related User Reviews ![Charlie M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Charlie M.") CM Charlie M. Small-Business (50 or fewer emp.) 4.0/5 "Great solution for handling external communication internally" What do you dislike about Front? The biggest issue I've found with Front has been personal inboxes. General inboxes are great but personal don't always function as would be expected ( ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Small-Business (50 or fewer emp.) 4.5/5 "A great way to view many inboxes & categories of emails in an organized manner with proper security measures." What do you dislike about Front? The latest update did have me confused on where to locate diffferent items that I usually see on a daily basis. It would have been nice to receive an AK Amber K. Enterprise (\> 1000 emp.) 12/12/2023 "Makes customer service work enjoyable" 5/5 What do you like best about Front? Front is the email channel that we use at my place of employment. I'm in sales so we use this app to communicate internally with each other, customer service, production facilities, and for customer support as well. All of our emails stay organized and we can search and filter with ease in order to find what we are looking for. We LOVE the @mention feature in Front and use it frequently. Review collected by and hosted on G2.com. What do you dislike about Front? I fully understand if it is unable to link to a Microsoft account, but we would love it if Front had the ability to link up with Microsoft Teams for ease of use and collaboration between calendars. Review collected by and hosted on G2.com. What problems is Front solving and how is that benefiting you? Using Front is like using outlook and teams all within the same app. Front helps to keep all communications in one place. Instead of having to message on teams, we love to use the @mention feature in Front in order to communicate internally. Review collected by and hosted on G2.com. Show More Response from Otto B of Front [Editedit](https://www.g2.com/survey_responses/front-review-8997630/official_response/edit) Hey Amber, Thank you for taking the time to share this review. I am glad to hear Front is helping your team keep communication organized across departments, and that search, filters, and mentions make it easy to collaborate and find what you need quickly. I also appreciate the feedback on Microsoft Teams. We hear how valuable a Teams integration could be for smoother collaboration, especially around calendars. Thanks again for sharing your experience and suggestions. 2/26/2026 Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Ron B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Ron B.") RB Ron B. Small-Business (50 or fewer emp.) 7/26/2026 "Central Hub for Streamlined Customer Support" 5/5 What do you like best about Front? I really like using Front as it has become a central hub for our customer support team. It's easy to use with an intuitive interface and it's a really collaborative tool. I appreciate the visibility and ownership of tickets, and how I can set up rules to distribute tickets equally among agents to keep things unbiased. The initial setup was very straightforward. Review collected by and hosted on G2.com. What do you dislike about Front? I think the search function in Front sometimes isn't very relevant or exact. It could be more forgiving and intelligent, providing partial matches. Review collected by and hosted on G2.com. What problems is Front solving and how is that benefiting you? Front is a central hub for our team, providing easy interface and collaboration. It ensures visibility and ownership of tickets, with rules for unbiased ticket assignment among agents. Review collected by and hosted on G2.com. Show More Response from Otto B of Front [Editedit](https://www.g2.com/survey_responses/front-review-13168115/official_response/edit) Hi Ron! Thank you for taking the time to share your review! We’re so glad to hear that Front has become a central hub for your support team and that features like collaboration, conversation ownership, and rules-based ticket distribution are helping your team work more efficiently. It’s also great to know your initial setup was straightforward. We also appreciate your feedback about search. Making it easier to find exactly what you’re looking for, including through more intelligent and forgiving partial matching, is an area we’re continuing to improve. Feedback like yours helps us prioritize where we can make the biggest impact. Thanks again for sharing your thoughts! Validated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Ellen R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Ellen R.") ER Ellen R. VP of Sales Small-Business (50 or fewer emp.) 5/26/2026 "Solid UI/UX and Better Collaboration Than Email" 5/5 What do you like best about Front? It’s a much better collaboration tool than relying on a typical email inbox or an email-forwarding strategy. The UI/UX is solid, and since I started using the tool, they’ve rolled out a handful of updates and new features. Review collected by and hosted on G2.com. What do you dislike about Front? I wish Front and Gmail inboxes worked better together. The downside of implementing Front is that you basically have to choose one or the other, either always use Front or always use Gmail, because the two systems don’t sync well. There’s no parity between them. Review collected by and hosted on G2.com. What problems is Front solving and how is that benefiting you? Front gives me time back by making it faster to search for prospect and customer emails across my team’s inboxes. It also makes it easy to chat back and forth with internal colleagues directly within an email thread, without actually sending an email, which creates a clear breadcrumb trail showing both the emails exchanged and the internal communications alongside them. Review collected by and hosted on G2.com. Show More Response from Otto B of Front [Editedit](https://www.g2.com/survey_responses/front-review-12875234/official_response/edit) Hi Ellen! Thanks for taking the time to leave a review! I'm glad to hear Front has helped your team collaborate more effectively and made it easier to find the conversations you need. Internal comments are one of my favorite parts of Front as well. Having those discussions directly alongside the customer conversation makes it much easier to keep everyone aligned without losing context. I also appreciate the feedback about Gmail. Front works best when it's your team's primary place for managing communication, but I completely understand the challenge when teammates need to move back and forth between Front and Gmail. Thanks again for sharing your thoughts and for being a Front customer! Validated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Mélanie N.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Mélanie N.") MN Mélanie N. BtB accountant Small-Business (50 or fewer emp.) 2/18/2026 "Simplified Email Management and Efficient Integration" 4.5/5 What do you like best about Front? I love that Front is an all-in-one tool, easy to use. I find it very practical to be able to tag colleagues and discuss an email, which allows for quick communication. What I appreciate the most is the feature of easily finding an archived email or the history of exchanges. This feature is much more efficient compared to other email services that only find parts of the searched word. As a professional who often needs archived data, this helps me considerably. Moreover, the initial setup of Front went very well because it was simple and ergonomic. Review collected by and hosted on G2.com. What do you dislike about Front? sad color, too many shortcuts that send emails by themselves just because we made a typing error on the keyboard Review collected by and hosted on G2.com. What problems is Front solving and how is that benefiting you? Front makes email management easy, allows tagging colleagues for quick communication, and its powerful search helps me easily find the history of exchanges. It's a smooth inbox where important information is visible at a glance. Review collected by and hosted on G2.com. Show More Response from Otto B of Front [Editedit](https://www.g2.com/survey_responses/front-review-12376903/official_response/edit) Hey there, Thank you so much for taking the time to share your feedback! We're thrilled to hear that you've been happy using Front. If there is anything we could have done to make your experience a full 5 stars, we would love to hear it. If you have any additional feedback or if you ever need our assistance, please feel free to reach out to our support team as they will always be happy to assist. Thanks again Current UserValidated ReviewerSource: G2 invite on behalf of sellerAI Translated ![Adil Aslam S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Adil Aslam S.") AS Adil Aslam S. Mid-Market (51-1000 emp.) 4/30/2026 "Streamlined Email Management with Powerful AI Features" 4.5/5 What do you like best about Front? I use Front to manage customer queries via email and chats, and I'm really impressed with how it acts as a hub for our integrated apps, allowing us to work just on Front without needing separate apps. This makes it super convenient, easy, and quick. I feel it's very easy to navigate, and the AI tools make email creation a breeze. I love how the AI integration within the settings helps me locate options and set up rules easily. It's great that the AI integration is right below the email for quick access, eliminating the need to rely on external apps. The detailed summary on the entire email thread saves a lot of time and reduces the average handle time. Also, setting up rules and macros is sometimes tough, but the AI integration provides step-by-step instructions, which is really helpful. Although I wasn't part of the set-up team, the team members quickly adapted to the software. Review collected by and hosted on G2.com. What do you dislike about Front? At times when we assign an email to another team member it's still subscribed to us, so a lot of unnecessary notifications appear in the subscribed to me tab. I have to then sort the important ones and unsubscribe from the ones that are not important. Review collected by and hosted on G2.com. What problems is Front solving and how is that benefiting you? I use Front to manage customer queries via email and chats. It acts as a hub for integrated apps, saving me time by reducing the need for multiple apps. The AI tools simplify email creation and help set up rules with step-by-step instructions. Review collected by and hosted on G2.com. Show More Response from Otto B of Front [Editedit](https://www.g2.com/survey_responses/front-review-12721324/official_response/edit) Thanks so much for sharing this review! It's awesome to hear that Front's AI tools are making your day-to-day easier, from drafting emails to setting up rules. That's exactly the kind of workflow we're aiming for. On the subscription notifications after assigning conversations: totally valid feedback. There are a couple of options that can help with this. In your personal Preferences (gear icon \> Me \> Preferences), you can customize your auto-subscribe and auto-unsubscribe settings to control when conversations appear in your Subscribed section. For example, toggling off "Subscribe on reply" or "Subscribe on comment" can reduce the noise. You can also manually unsubscribe from any conversation through the participants menu at the top. Here's a quick guide: https://help.front.com/en/articles/2198 Thanks again for being a Front user. We appreciate the feedback! Validated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Karen W.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Karen W.") KW Karen W. Director of Maintenance and Inspections Small-Business (50 or fewer emp.) 4/29/2026 "Streamlines Team Emails" 5/5 What do you like best about Front? I like being able to organize our emails and not having to CC a bunch of coworkers if they need to be involved or forward when people respond. It allows us to easily be a part of an email when we want to be and unsubscribe when we are finished. I also appreciate how Front allows us to use a shared inbox, see each other's emails, and collaborate as a team when responding. I also like that we can comment on an email to share insights without having to use a different software. It keeps everything organized and easy, and the ability to set up automations for sorting emails according to our needs is great for our business. Review collected by and hosted on G2.com. What do you dislike about Front? I would say the Front AI hasn't been very helpful. I think it could be improved to better understand the business's tone and deliver more accurate, authentic-sounding responses. Review collected by and hosted on G2.com. What problems is Front solving and how is that benefiting you? I use Front to manage a shared inbox, which helps me see all team emails without CCing everyone. It lets us comment for team collaboration, keeps our emails organized, and allows automated sorting for our business needs. Review collected by and hosted on G2.com. Show More Response from Otto B of Front [Editedit](https://www.g2.com/survey_responses/front-review-12713774/official_response/edit) Thank you so much for this review and for sharing how Front has helped your team collaborate more effectively! It's great to hear that shared inboxes, internal comments, and automations are making a real difference for your business. We hear you on the AI side of things. We've actually rolled out some meaningful updates recently, including automatic tone matching that learns from how your team actually writes, along with the ability to connect external knowledge sources (like Notion and Google Docs) so AI-generated replies are more accurate and on-brand. These improvements are ongoing, and your feedback helps us prioritize what to refine next. If you haven't had a chance to explore the latest AI settings, this article is a good starting point: https://help.front.com/en/articles/2344960; we'd love for you to give it another shot! [See how Front improved](https://help.front.com/en/articles/2344960) Validated ReviewerSource: Organic ![Stephanie M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Stephanie M.") SM Stephanie M. Director of Sales Small-Business (50 or fewer emp.) 8/5/2022 "LOVE Front!" 4/5 What do you like best about Front? I love that we are able to add several inboxes to Front so we are able to easily jump back and forth between the multiple inboxes when needed to stay on top of everything in a very quick time frame. Review collected by and hosted on G2.com. What do you dislike about Front? I would like to have more options in the sequences section including being able to add different subject lines and add my signature to emails. Review collected by and hosted on G2.com. What problems is Front solving and how is that benefiting you? Front has solved the issue of multiple people working on the same tasks in our company with being able to assign emails to one another and also keeping everyone in the loop on communications with having the ability to tag one another and adding notes on what has been done and what is needed to be done. It also has saved time with not having to log out and back on to different email addresses throughout the day. Review collected by and hosted on G2.com. Show More 2/25/2026 Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Logistics and Supply Chain](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Logistics and Supply Chain") AL Verified User in Logistics and Supply Chain Mid-Market (51-1000 emp.) 8/26/2021 "Seamless Experience, an App that Anyone Can Learn to Use" 5/5 What do you like best about Front? It is a completely seamless and perfect view of over 55,000 emails received per month. I can access and comment on any email, any time, and assign any email to any person. The interface is very easy, you do not have to be tech-savvy to use it. Review collected by and hosted on G2.com. What do you dislike about Front? There are some quirks with how reply time is measured. I don't think it measures reply time perfectly. Reply time is nuanced, and there are flaws in some of its measurements. Review collected by and hosted on G2.com. What problems is Front solving and how is that benefiting you? Front solves the problem of how emails are assigned to a team member. There are clear assignments and clear rules on how to assign something. It's also excellent at being able to move things to different boxes without using an ancient method of forwarding an email. Review collected by and hosted on G2.com. Show More Response from Otto B of Front [Editedit](https://www.g2.com/survey_responses/front-review-4969535/official_response/edit) Thanks for the review. We are glad Front helps you manage a high email volume with a clear, centralized view, and that it is easy to collaborate using comments and assignments without needing to be tech-savvy. We also appreciate the feedback on reply time metrics. Measuring reply time can be nuanced, and notes like yours help us identify where reporting can be clearer and more accurate. Thanks again for sharing your experience, and for trusting Front to support your team’s assignment and routing workflows. 6/18/2026 Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Internet](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Internet") UI Verified User in Internet Mid-Market (51-1000 emp.) 6/18/2026 "Easy-to-Use UI/UX with Helpful Tagging Automations" 5/5 What do you like best about Front? The UI/UX is easy to use. The Tagging feature is also very helpful since you can do automations to automatically assign a ticket with a specific tag on a specific inbox. Review collected by and hosted on G2.com. What do you dislike about Front? Sometimes when they update the UI and move things around, it can be a bit confusing at first because we’re used to the previous layout. I wish they offered a legacy version that doesn’t expire after a few weeks, so there’s more time to adjust. This is mostly a personal preference, but from a business standpoint I understand why they need to make those changes. Review collected by and hosted on G2.com. What problems is Front solving and how is that benefiting you? The ease of use makes our training process simpler. The UI is very straightforward, which results in less time spent training people on how to use the app. Review collected by and hosted on G2.com. Show More Response from Otto B of Front [Editedit](https://www.g2.com/survey_responses/front-review-12978417/official_response/edit) Hi there, Thank you for taking the time to share your feedback! We’re glad to hear that Front’s intuitive UI and tagging capabilities have made a positive impact on your team’s workflow. Making it easy to automate routing, organize conversations, and get the right tickets to the right teams is exactly what these features are designed to do, so it’s great to know they’re helping your team work more efficiently. We’re also pleased to hear that Front has simplified your training process. Creating a platform that’s easy to learn and navigate helps teams get new teammates up to speed faster and spend more time focusing on customers rather than learning new tools. We appreciate your feedback regarding UI updates as well. We understand that changes to familiar workflows can take time to adjust to, especially for teams that use Front every day. While we continuously work to improve the product experience, feedback like yours helps us better understand the importance of providing customers with enough time and resources to adapt to those changes. Thank you again for your review and for being part of the Front community! Current UserValidated ReviewerIncentivizedSource: Seller invite ![Williams R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Williams R.") WR Williams R. Transport Manager Transportation/Trucking/Railroad Mid-Market (51-1000 emp.) 7/18/2023 "My front review" 5/5 What do you like best about Front? The software is pretty much unbeatable, no bugs, no crashes, justa smooth and simple interface that is user-friendly and allows you to keep up with the rush of the daily work; on top of that, you are now allowed to interact with pluggins that I personally use for my AI helpers which is great, honestly I'm very happy with Front so far. Review collected by and hosted on G2.com. What do you dislike about Front? They improved the glitches. In the last 2 years, they have had them only 2 times. We recently got an interface upgrade, which is what I was complaining about, and so far it has been working nothing but awesome. Review collected by and hosted on G2.com. What problems is Front solving and how is that benefiting you? Front helps me to share content with my coworkers, whenever I need help with something I can just tag them and I will be able to get a response in less than 3 minutes, that is what I like the most. Review collected by and hosted on G2.com. Show More Response from Otto B of Front [Editedit](https://www.g2.com/survey_responses/front-review-8332074/official_response/edit) Hi Williams, thank you for taking the time to leave this review. I am really glad to hear Front has been a smooth, reliable experience for you, and that the interface helps you keep up with the pace of day-to-day work. It is also great to hear the improvements and recent interface updates have addressed what you were seeing before. Thanks as well for calling out how collaboration in Front is helping your team move faster. Making it easy to loop in coworkers and get quick help is exactly what we want to support. We really appreciate the feedback, and we are glad Front has been working well for you so far. 2/25/2026 Current UserValidated ReviewerIncentivizedSource: G2 invite ## Top-Rated Alternatives [ ![Hiver in Gmail](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Hiver in Gmail") Hiver in Gmail 4.6/5(1,283) ](https://www.g2.com/products/hiver-in-gmail/reviews) [ ![Zendesk for Customer Service](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Zendesk for Customer Service") Zendesk for Customer Service 4.3/5(7,016) ](https://www.g2.com/products/zendesk-for-customer-service/reviews) [ ![Fin](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Fin") Fin 4.5/5(3,901) ](https://www.g2.com/products/fin/reviews) [ View All Alternatives ](https://www.g2.com/products/front/competitors/alternatives) ##### Categories on G2 [Live Chat](https://www.g2.com/categories/live-chat)[AI Customer Support Agents](https://www.g2.com/categories/ai-customer-support-agents)[Customer Self-Service](https://www.g2.com/categories/customer-self-service) [Live Chat](https://www.g2.com/categories/live-chat)[AI Customer Support Agents](https://www.g2.com/categories/ai-customer-support-agents)[Customer Self-Service](https://www.g2.com/categories/customer-self-service)[Help Desk](https://www.g2.com/categories/help-desk)[Email Client](https://www.g2.com/categories/email-client)[Conversational Support](https://www.g2.com/categories/conversational-support)[Social Customer Service](https://www.g2.com/categories/social-customer-service)[Digital Customer Service Platforms](https://www.g2.com/categories/digital-customer-service-platforms)[Customer Communications Management](https://www.g2.com/categories/customer-communications-management)[Customer Service Automation](https://www.g2.com/categories/customer-service-automation)[Shared Inbox](https://www.g2.com/categories/shared-inbox)[Complaint Management](https://www.g2.com/categories/complaint-management)[Email Management](https://www.g2.com/categories/email-management) [Show MoreShow Less](javascript:void(0);) ##### Explore More [What retail task management platform is actually adopted by hourly staff without becoming software overhead that managers end up maintaining instead of selling?](https://www.g2.com/discussions/what-retail-task-management-platform-is-actually-adopted-by-hourly-staff-without-becoming-software-overhead-that-managers-end-up-maintaining-instead-of-selling)[What are the top health care credentialing tools with proven customer success metrics and strong user adoption?](https://www.g2.com/discussions/what-are-the-top-health-care-credentialing-tools-with-proven-customer-success-metrics-and-strong-user-adoption)[What platform offers the most integrations with directory sites?](https://www.g2.com/discussions/what-platform-offers-the-most-integrations-with-directory-sites) [What's the best SMS marketing software that integrates with Shopify, Klaviyo and HubSpot without needing a developer?](https://www.g2.com/discussions/what-s-the-best-sms-marketing-software-that-integrates-with-shopify-klaviyo-and-hubspot-without-needing-a-developer)[What are the highest rated Google Workspace project management tools for small teams needing email-to-task automation without training overhead?](https://www.g2.com/discussions/what-are-the-highest-rated-google-workspace-project-management-tools-for-small-teams-needing-email-to-task-automation-without-training-overhead)[Pros and Cons Details](https://www.g2.com/products/front/reviews?qs=pros-and-cons) [Show MoreShow Less](javascript:void(0);)