--- title: Front Reviews meta\_title: 'Front Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 2507 reviews by the users' company size, role or industry to find out how Front works for a business like yours. aggregate\_rating: rating\_value: 4.7 review\_count: 2507 scale: '5' date\_modified: '2026-08-10' parent\_category: name: Customer Service url: https://www.g2.com/categories/customer-service ---

### Front Pros and Cons: Top 5 Advantages and Disadvantages

#### Quick AI Summary Based on G2 Reviews

Generated from real user reviews

Users appreciate the **ease of use** in Front, enjoying straightforward navigation and efficient team collaboration. [(165 mentions)](https://www.g2.com/products/front/reviews?filters%5Bsentiment_snippet%5D=1117313&qs=pros-and-cons#reviews)

Users value the **team collaboration** aspect of Front, enhancing communication and workflow across the organization. [(145 mentions)](https://www.g2.com/products/front/reviews?filters%5Bsentiment_snippet%5D=1111542&qs=pros-and-cons#reviews)

Users appreciate Front's **clean interface and powerful features** , enhancing team collaboration and streamlining customer communication effectively. [(128 mentions)](https://www.g2.com/products/front/reviews?filters%5Bsentiment_snippet%5D=1113900&qs=pros-and-cons#reviews)

Users value the **seamless communication** in Front, appreciating its integration with tools and efficient email management. [(127 mentions)](https://www.g2.com/products/front/reviews?filters%5Bsentiment_snippet%5D=1117569&qs=pros-and-cons#reviews)

Users find Front's **smart commenting and organizational features** incredibly helpful for streamlined communication and efficiency. [(97 mentions)](https://www.g2.com/products/front/reviews?filters%5Bsentiment_snippet%5D=1115108&qs=pros-and-cons#reviews)

Users express concern over **missing features** like advanced analytics and effective email organization, complicating daily tasks. [(67 mentions)](https://www.g2.com/products/front/reviews?filters%5Bsentiment_snippet%5D=1123763&qs=pros-and-cons#reviews)

Users report **email management issues** due to tagging problems, ineffective search functions, and lack of AI features for efficiency. [(58 mentions)](https://www.g2.com/products/front/reviews?filters%5Bsentiment_snippet%5D=1118157&qs=pros-and-cons#reviews)

Users find **email management cumbersome** , struggling with searching, navigating threads, and forwarding specific messages effectively. [(54 mentions)](https://www.g2.com/products/front/reviews?filters%5Bsentiment_snippet%5D=1123845&qs=pros-and-cons#reviews)

Users face **email management issues** with Front, including difficulties in organization and inconsistent performance. [(37 mentions)](https://www.g2.com/products/front/reviews?filters%5Bsentiment_snippet%5D=1117116&qs=pros-and-cons#reviews)

Users find the **limited features** of Front disappointing, especially given its high pricing for small to medium businesses. [(35 mentions)](https://www.g2.com/products/front/reviews?filters%5Bsentiment_snippet%5D=1118896&qs=pros-and-cons#reviews)

### 5 Pros or Advantages of Front

##### 1. Ease of Use

Users appreciate the **ease of use** in Front, enjoying straightforward navigation and efficient team collaboration.
[
See 165 mentions
](https://www.g2.com/products/front/reviews?filters%5Bsentiment_snippet%5D=1117313&qs=pros-and-cons#reviews)

See Related User Reviews

 ![Juan V.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Juan V.")
JV

Juan V.

Mid-Market (51-1000 emp.)

5.0/5

"Front is a key app for our bussiness"

What do you like about Front?

I like that the way it display emails helps to keep track of everything, since it was implemented, our team is happy and is more productive, the custo

 ![Charlie M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Charlie M.")
CM

Charlie M.

Small-Business (50 or fewer emp.)

4.0/5

"Great solution for handling external communication internally"

What do you like about Front?

Front is great for quick communication between team members and easily answering all written inquiries across the org from one central platform. They

##### 2. Team Collaboration

Users value the **team collaboration** aspect of Front, enhancing communication and workflow across the organization.
[
See 145 mentions
](https://www.g2.com/products/front/reviews?filters%5Bsentiment_snippet%5D=1111542&qs=pros-and-cons#reviews)

See Related User Reviews

 ![Juan V.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Juan V.")
JV

Juan V.

Mid-Market (51-1000 emp.)

5.0/5

"Front is a key app for our bussiness"

What do you like about Front?

I like that the way it display emails helps to keep track of everything, since it was implemented, our team is happy and is more productive, the custo

 ![Charlie M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Charlie M.")
CM

Charlie M.

Small-Business (50 or fewer emp.)

4.0/5

"Great solution for handling external communication internally"

What do you like about Front?

Front is great for quick communication between team members and easily answering all written inquiries across the org from one central platform. They

##### 3. Features

Users appreciate Front's **clean interface and powerful features** , enhancing team collaboration and streamlining customer communication effectively.
[
See 128 mentions
](https://www.g2.com/products/front/reviews?filters%5Bsentiment_snippet%5D=1113900&qs=pros-and-cons#reviews)

See Related User Reviews

 ![Juan V.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Juan V.")
JV

Juan V.

Mid-Market (51-1000 emp.)

5.0/5

"Front is a key app for our bussiness"

What do you like about Front?

I like that the way it display emails helps to keep track of everything, since it was implemented, our team is happy and is more productive, the custo

 ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User")
U

Verified User

Small-Business (50 or fewer emp.)

5.0/5

"Smart, Structured, and Built for Efficiency"

What do you like about Front?

Front stands out for how well it organizes its features, making everything easy to navigate and use. It improves communication both within teams and w

##### 4. Communication

Users value the **seamless communication** in Front, appreciating its integration with tools and efficient email management.
[
See 127 mentions
](https://www.g2.com/products/front/reviews?filters%5Bsentiment_snippet%5D=1117569&qs=pros-and-cons#reviews)

See Related User Reviews

 ![Charlie M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Charlie M.")
CM

Charlie M.

Small-Business (50 or fewer emp.)

4.0/5

"Great solution for handling external communication internally"

What do you like about Front?

Front is great for quick communication between team members and easily answering all written inquiries across the org from one central platform. They

 ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User")
A

Verified User

Mid-Market (51-1000 emp.)

4.5/5

"Very positive experience with Front Implementation"

What do you like about Front?

AI capabilities, historical trails, tasks

##### 5. Helpful

Users find Front's **smart commenting and organizational features** incredibly helpful for streamlined communication and efficiency.
[
See 97 mentions
](https://www.g2.com/products/front/reviews?filters%5Bsentiment_snippet%5D=1115108&qs=pros-and-cons#reviews)

See Related User Reviews

 ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User")
U

Verified User

Small-Business (50 or fewer emp.)

4.5/5

"I love Front but..."

What do you like about Front?

I like the font and theme, it's easy to read. The shared contacts.

AA

Adriana A.

Mid-Market (51-1000 emp.)

4.5/5

"Excellent communication and nice new features "

What do you like about Front?

It’s a very user-friendly platform. The AI features to adjust tone, improve grammar, or translate messages are a huge plus, helping us maintain a prof

### 5 Cons or Disadvantages of Front

##### 1. Missing Features

Users express concern over **missing features** like advanced analytics and effective email organization, complicating daily tasks.
[
See 67 mentions
](https://www.g2.com/products/front/reviews?filters%5Bsentiment_snippet%5D=1123763&qs=pros-and-cons#reviews)

See Related User Reviews

 ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User")
U

Verified User

Small-Business (50 or fewer emp.)

4.5/5

"A great way to view many inboxes & categories of emails in an organized manner with proper security measures."

What do you dislike about Front?

The latest update did have me confused on where to locate diffferent items that I usually see on a daily basis. It would have been nice to receive an

AA

Adriana A.

Mid-Market (51-1000 emp.)

4.5/5

"Excellent communication and nice new features "

What do you dislike about Front?

Some emails are occasionally delayed and take a bit longer than expected to arrive. We use Front daily so the volume of email is high. On the other ha

##### 2. Email Issues

Users report **email management issues** due to tagging problems, ineffective search functions, and lack of AI features for efficiency.
[
See 58 mentions
](https://www.g2.com/products/front/reviews?filters%5Bsentiment_snippet%5D=1118157&qs=pros-and-cons#reviews)

See Related User Reviews

 ![Sasha M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Sasha M.")
SM

Sasha M.

Enterprise (\> 1000 emp.)

3.5/5

"the front in box is good and it keeps our team organized"

What do you dislike about Front?

sometimes the emails gets mixed up but over all its good

 ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User")
A

Verified User

Mid-Market (51-1000 emp.)

4.5/5

"Front offers fresh, instinctive & easy to use interface."

What do you dislike about Front?

while Front is a powerhouse for collaboration, it isn't perfect (Well nothings 100% perfect tho.). The little hurdles I face are, SYNC Friction betwee

##### 3. Email Management

Users find **email management cumbersome** , struggling with searching, navigating threads, and forwarding specific messages effectively.
[
See 54 mentions
](https://www.g2.com/products/front/reviews?filters%5Bsentiment_snippet%5D=1123845&qs=pros-and-cons#reviews)

See Related User Reviews

 ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User")
U

Verified User

Mid-Market (51-1000 emp.)

5.0/5

"I love Front and it's my preferred email platform."

What do you dislike about Front?

They can improve on their cost to use the platform, it's pretty expensive. They could still improve on the occasional system issue where it will go do

 ![Sasha M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Sasha M.")
SM

Sasha M.

Enterprise (\> 1000 emp.)

3.5/5

"the front in box is good and it keeps our team organized"

What do you dislike about Front?

sometimes the emails gets mixed up but over all its good

##### 4. Email Management Issues

Users face **email management issues** with Front, including difficulties in organization and inconsistent performance.
[
See 37 mentions
](https://www.g2.com/products/front/reviews?filters%5Bsentiment_snippet%5D=1117116&qs=pros-and-cons#reviews)

See Related User Reviews

AA

Adriana A.

Mid-Market (51-1000 emp.)

4.5/5

"Excellent communication and nice new features "

What do you dislike about Front?

Some emails are occasionally delayed and take a bit longer than expected to arrive. We use Front daily so the volume of email is high. On the other ha

 ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User")
U

Verified User

Mid-Market (51-1000 emp.)

5.0/5

"I love Front and it's my preferred email platform."

What do you dislike about Front?

They can improve on their cost to use the platform, it's pretty expensive. They could still improve on the occasional system issue where it will go do

##### 5. Limited Features

Users find the **limited features** of Front disappointing, especially given its high pricing for small to medium businesses.
[
See 35 mentions
](https://www.g2.com/products/front/reviews?filters%5Bsentiment_snippet%5D=1118896&qs=pros-and-cons#reviews)

See Related User Reviews

 ![Charlie M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Charlie M.")
CM

Charlie M.

Small-Business (50 or fewer emp.)

4.0/5

"Great solution for handling external communication internally"

What do you dislike about Front?

The biggest issue I've found with Front has been personal inboxes. General inboxes are great but personal don't always function as would be expected (

 ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User")
U

Verified User

Small-Business (50 or fewer emp.)

4.5/5

"A great way to view many inboxes & categories of emails in an organized manner with proper security measures."

What do you dislike about Front?

The latest update did have me confused on where to locate diffferent items that I usually see on a daily basis. It would have been nice to receive an

SR

Susan R.

Sales Developer / Team leader

Mid-Market (51-1000 emp.)

7/30/2026

"Easy-to-Read Inbox with Snooze That Keeps Our Team on Track"

4/5

What do you like best about Front?

Easy to read, the snooze function helps to prioritize my work load so I can work on the most urgent emails and get back to my customers in a timely manner , I like that I can see my team mate's work load and offer to assist them to help out Review collected by and hosted on G2.com.

What do you dislike about Front?

When an email chain groups together when it is from the same customer even if it is about a different subject , this can be confusing and feel sometimes I can miss something Review collected by and hosted on G2.com.

What problems is Front solving and how is that benefiting you?

Folders make it easier to deal with my workload , shows clearly what has to be done, search function is accurate and easy to use . I feel there is a lot more I can use Front for but not aware of all the functions available to me Review collected by and hosted on G2.com.

Show More

Response from Otto B of Front

[Editedit](https://www.g2.com/survey_responses/front-review-13186733/official_response/edit)

Hi Susan,

Thanks so much for taking the time to share your feedback! We’re glad to hear that features like Snooze, workload visibility, folders, and search are helping you stay organized and collaborate with your team more effectively.

We also appreciate you calling out the conversation grouping behavior. We understand how conversations on different topics from the same customer can sometimes feel confusing, and feedback like this helps us continue improving the product.

It’s also great to hear that you feel there’s more you could get out of Front. If you’re looking to explore additional features and workflows, we’d highly recommend checking out our Front Academy, which offers self-paced courses covering everything from the basics to more advanced functionality. We also host free live Office Hours where you can join product experts, ask questions, see features in action, and pick up tips for getting the most out of Front. We’d love to see you there!

You can visit our academy and sign up for the sessions here: https://academy.front.com/app

Thanks again for your review and for being part of the Front community!

Validated ReviewerIncentivizedSource: G2 invite on behalf of seller

 ![Verified User in Sports](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Sports")
US

Verified User in Sports

Mid-Market (51-1000 emp.)

6/18/2026

"Excellent Team Collaboration, but Search and Reporting Need Improvement"

3.5/5

What do you like best about Front?

What I like best about Front is that it centralizes all of our customer communication in one place, making it much easier for our team to collaborate and stay organized. Shared inboxes, internal comments, and assignments make it clear who owns each conversation and prevent duplicate responses. The integrations with other tools we use allow us to access important customer information without constantly switching between applications, which has made our workflow much more efficient. Overall, Front has improved response times, increased team visibility, and made managing customer conversations much more seamless. Review collected by and hosted on G2.com.

What do you dislike about Front?

One area where Front could improve is search performance, especially when trying to find older conversations or messages with common keywords. The interface is generally intuitive, but some settings and automation rules can take time to learn and configure, particularly for new users. I’d also like to see more flexibility in reporting and analytics without requiring workarounds. While the AI features are promising, they could provide more customization and context-aware suggestions to better fit different team workflows. Review collected by and hosted on G2.com.

What problems is Front solving and how is that benefiting you?

Before using Front, customer conversations were spread across multiple inboxes and communication channels, making it difficult to track ownership, collaborate on responses, and ensure nothing slipped through the cracks. Front centralized all of our customer communication into a single platform, giving our team shared visibility into every conversation.

The biggest benefit has been improved collaboration. Team members can assign conversations, leave internal comments, and work together without forwarding emails or creating duplicate responses. The integrations with our other tools also reduce context switching by bringing customer information into the same workspace.

Overall, Front has helped us respond to customers more quickly, improve accountability across the team, and streamline our support workflow. It has made communication much more organized and efficient while reducing the risk of missed or delayed responses. Review collected by and hosted on G2.com.

Show More

Response from Otto B of Front

[Editedit](https://www.g2.com/survey_responses/front-review-12979406/official_response/edit)

Thanks so much for the thoughtful review! We’re glad Front is helping your team keep all customer communication in one place and making collaboration easier through shared inboxes, comments, assignments, and integrations.

We also really appreciate the candid feedback on areas to improve, especially around search performance for older conversations, the learning curve for settings/automation, and the need for more flexible reporting/analytics. And on AI: agreed that better customization and more context-aware suggestions would make it even more valuable across different workflows.

Thanks again for taking the time to share this, feedback like yours directly helps us prioritize what to improve next.

[See how Front improved](https://help.front.com/en/articles/2131)

Current UserValidated ReviewerIncentivizedSource: Seller invite

 ![Verified User in Construction](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Construction")
UC

Verified User in Construction

Enterprise (\> 1000 emp.)

6/18/2026

"Lightning-Fast, Intuitive Hub That Streamlines Team Communication"

5/5

What do you like best about Front?

The best part about Front is that it acts as a lightning-fast, single source of truth for our team's communication. The UI/UX is incredibly clean and intuitive, making it easy to navigate without any steep learning curve. From a performance standpoint, it never lags, even when searching through massive client message histories. It seamlessly integrates with our everyday tools (like our CRM), which completely streamlines our collaborative workflow. Recently, their AI and intelligence features have been a game-changer for summarizing long threads and drafting quick replies. Finally, the support and onboarding team made setup a breeze. When you factor in the hours saved each week, the pricing is more than justified—the ROI was almost immediate. Review collected by and hosted on G2.com.

What do you dislike about Front?

Because Front fundamentally changes how you handle email compared to traditional clients like Gmail or Outlook, there is a bit of a learning curve for new team members. Also, because it centralizes so much communication in one place, notifications can become overwhelming if you don't take the time to set up strict rules and boundaries early on Review collected by and hosted on G2.com.

What problems is Front solving and how is that benefiting you?

Before Front, our team struggled with overlapping replies and missed customer emails in a standard shared inbox. Now, we can clearly assign conversations and use internal comments to collaborate behind the scenes. This has resulted in a completely streamlined workflow, eliminating duplicate responses to clients and significantly reducing our average response time Review collected by and hosted on G2.com.

Show More

Response from Otto B of Front

[Editedit](https://www.g2.com/survey_responses/front-review-12979274/official_response/edit)

Thanks so much for the review, we really appreciate it. Glad to hear Front’s been a fast, reliable “single source of truth” for your team, and that the clean UI, strong search, and integrations are making day-to-day collaboration smoother. Love that the AI features have been helping with long threads and quick replies too.

Also really appreciate the honest callouts on the learning curve and notifications. Front can feel different from Gmail/Outlook at first, and notifications can definitely get noisy if rules and preferences aren’t set up early.

We’ll share this feedback with our team as we keep improving onboarding and making it easier to dial in the right setup from day one.

Thanks again! It’s awesome to hear you’ve seen fewer missed messages, less overlap, and faster response times.

Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller

 ![Akshay K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Akshay K.")
AK

Akshay K.

Mid-Market (51-1000 emp.)

6/18/2026

"Revolutionized Our Team's Email Collaboration"

4.5/5

What do you like best about Front?

I find the Snooze option very useful for returning to already read emails, as it helps me remember to respond to them later. The internal collaboration with the team is an amazing option because we can work on a single email and send notifications to every team member involved, which can be customized per the subscriber's choice. I appreciate how the Assigned option brings clarity to the ownership of tasks. The internal chat is fantastic for working on an email with the team all in one place instead of moving between different platforms, and it helps keep the context of the whole scenario in one place. I also like the Rules setup option for work and collaboration. Review collected by and hosted on G2.com.

What do you dislike about Front?

Pricing is a bit high, which makes me think twice. I would also like to add an option for mail merge. Review collected by and hosted on G2.com.

What problems is Front solving and how is that benefiting you?

Front transforms our email system into a collaborative workspace, assigning clear ownership to prevent duplicate replies. It lets us chat internally on emails, maintaining context and delivering analytics on response times. This turns email management from a solo task into a streamlined team operation. Review collected by and hosted on G2.com.

Show More

Response from Otto B of Front

[Editedit](https://www.g2.com/survey_responses/front-review-12978845/official_response/edit)

Hi Akshay,

Thank you for taking the time to share your experience with Front! We’re happy to hear that features like Snooze, Assignments, Rules, and internal collaboration are helping your team stay organized and work more effectively together. One of our goals is to transform email from an individual activity into a truly collaborative workspace, so it’s especially rewarding to hear how internal comments, team notifications, and shared context are helping your team communicate and make decisions without switching between multiple tools.

Thank you as well for your honest feedback regarding pricing and mail merge functionality. We understand that cost is an important consideration for every business, and we appreciate you sharing your perspective.

Thank you again for your review and for being part of the Front community!

Validated ReviewerSource: Organic

 ![Verified User in Computer Software](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Computer Software")
UC

Verified User in Computer Software

Small-Business (50 or fewer emp.)

6/18/2026

"Intuitive, Organized UI That Keeps Our Support Team Productive"

4.5/5

What do you like best about Front?

What I like best about Front is its intuitive and user-friendly interface. The platform is easy to navigate, making onboarding new team members simple and helping agents work efficiently without a steep learning curve.

Everything is organized in a way that makes managing conversations, collaborating with teammates, and tracking tickets straightforward. The clean UI, combined with powerful features and automations, allows our team to stay productive while delivering a great support experience. Review collected by and hosted on G2.com.

What do you dislike about Front?

One area I'd like to see improved is Smart QA. While I understand the feature is still in beta, additional customization options for QA criteria would make it much more powerful and adaptable to different team needs.

It would also be helpful to have more robust filtering and sorting capabilities, such as viewing evaluations by lowest-to-highest score, date ranges, evaluator, or specific criteria. These enhancements would make it easier to identify trends, prioritize coaching opportunities, and conduct more targeted quality reviews.

Even in its current state, Smart QA has been a valuable tool, but these additions would significantly improve the overall experience for quality and training teams. Review collected by and hosted on G2.com.

What problems is Front solving and how is that benefiting you?

Front is solving one of our biggest operational challenges: managing multiple support inboxes in a single place. Having visibility across all conversations makes it much easier to track tickets, collaborate as a team, and ensure that customer requests don't get missed. Features like rules, automations, and templates have significantly improved our workflow by simplifying ticket assignment and helping distribute workload more evenly across the team.

We've also seen noticeable efficiency gains from Copilot, particularly with its ability to draft responses for frequently asked questions. This helps agents respond more quickly while maintaining consistency in communication. Overall, Front has streamlined our support processes, improved team collaboration, and allowed us to handle customer inquiries more efficiently. Review collected by and hosted on G2.com.

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Current UserValidated ReviewerIncentivizedSource: Seller invite

 ![Verified User in Environmental Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Environmental Services")
AE

Verified User in Environmental Services

Mid-Market (51-1000 emp.)

6/18/2026

"Familiar Inbox UI with Powerful Data Insights and Time-Saving Collaboration"

4.5/5

What do you like best about Front?

I love how the UI resembles an inbox with a familiar feel but still allows you to use comprehensive data collection around reply times, tags and volume. We also use the integrations with other tools in our tech stack which saves even more time and context switching.

One of my favorite features is being able to comment within a shared inbox message; this saves us so much time and eliminates having to be the go-between, which inevitably speeds up our reply times and improves our quality overall! Review collected by and hosted on G2.com.

What do you dislike about Front?

Id love for a few more integrations to be possible. The AI message generation is also a bit less intelligent as other models. Review collected by and hosted on G2.com.

What problems is Front solving and how is that benefiting you?

It’s helping us cut down our reply times and add more value for our customers. Even though our inbound volumes have increased significantly year over year, our headcount has stayed roughly the same. Review collected by and hosted on G2.com.

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Response from Otto B of Front

[Editedit](https://www.g2.com/survey_responses/front-review-12979094/official_response/edit)

Thanks so much for the review, we really appreciate you taking the time to share this!

We’re glad Front feels familiar like a traditional inbox, while still giving you the deeper visibility into things like reply times, tags, and volume.

It’s also great to hear the integrations are helping your team cut down on context switching, and that comments in shared inbox conversations are making collaboration faster and smoother (no more playing go-between).

And thank you for the honest feedback too! More integrations is a common ask, and we hear you on AI message generation. We’ll make sure to pass that along as we keep improving both.

Really appreciate you sharing how Front is helping you keep reply times down and deliver more value, even as volume grows without a big headcount increase.

Current UserValidated ReviewerIncentivizedSource: Seller invite

 ![Verified User in Telecommunications](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Telecommunications")
UT

Verified User in Telecommunications

Mid-Market (51-1000 emp.)

8/7/2026

"Makes Organizing and Staying on Top of Tasks Effortless"

4.5/5

What do you like best about Front?

The unified inbox and AI-powered thread summaries completely streamline how I manage client benefit inquiries. The UI allows me to assign messages and collaborate with team members without cluttering my inbox with forwards. Additionally, integrating Front with our CRM and calendar keeps complete client history right beside every email, eliminating constant tab-switching and saving me hours each week.While performance is generally smooth, searching through very large, multi-year email archives can occasionally take a few seconds to load full results. The initial rule setup for automatic tagging also has a brief learning curve, though it becomes straightforward once configured.Front solves the issue of fragmented communication and duplicate responses during busy benefit enrollment cycles. Thanks to clear onboarding guides and helpful support, setting up shared inboxes and tag rules was quick and easy. The biggest unexpected benefit—and the feature that delivers the highest ROI—is commenting privately directly within a client thread. My team can align on complex benefit questions internally before responding, providing fast, accurate answers to clients every time. Review collected by and hosted on G2.com.

What do you dislike about Front?

There isnt any dislikes I have at the moment Review collected by and hosted on G2.com.

What problems is Front solving and how is that benefiting you?

Keeping my schedules organized. Review collected by and hosted on G2.com.

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8/10/2026
Validated ReviewerIncentivizedSource: G2 invite on behalf of seller

 ![Carla C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Carla C.")
CC

Carla C.

Customer services

Small-Business (50 or fewer emp.)

7/9/2026

"Front Keeps My Days Smooth with a Handy Snooze Option"

4.5/5

What do you like best about Front?

Front makes my days smooth, the best part is the snooze option, so I never forget my pending emails Review collected by and hosted on G2.com.

What do you dislike about Front?

I cannot see the archived email easily, and sometimes my Gmail emails take time to pop up Review collected by and hosted on G2.com.

What problems is Front solving and how is that benefiting you?

The situation with the linking emails: in the past, after we sent an email, we had to copy the link and paste it into the internal chat to track both emails at the same time. This was solved with the linking option, and I can do the process directly from the same page Review collected by and hosted on G2.com.

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Response from Otto B of Front

[Editedit](https://www.g2.com/survey_responses/front-review-13087729/official_response/edit)

Thank you for such a lovely review — we're really glad to hear Front is helping your days run smoothly!

It's great to know that the snooze feature has been such a reliable way to stay on top of pending emails, and that the linking option has saved you the hassle of jumping between tools to track conversations. Those are exactly the kinds of friction points we want to eliminate.

We also appreciate the honest feedback on archived emails and Gmail sync delays. We understand how frustrating it can be when you can't locate something quickly or emails aren't appearing as fast as you'd expect, and we're sorry for the inconvenience. If either issue is ongoing, our support team would be happy to take a closer look — feel free to reach out at support@front.com.

Thanks again for being a Front customer!

Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller

AA

Adriana A.

Traffic Specialist

Mid-Market (51-1000 emp.)

1/13/2022

"Excellent communication and nice new features "

4.5/5

What do you like best about Front?

It’s a very user-friendly platform. The AI features to adjust tone, improve grammar, or translate messages are a huge plus, helping us maintain a professional image for customer support.

It also allows us to set up rules so emails and requests are automatically assigned to each team member, significantly reducing the daily manual work we would otherwise have to do. Additionally, it is easy to integrate with our organization’s existing platforms, which makes implementation smooth and efficient. Review collected by and hosted on G2.com.

What do you dislike about Front?

Some emails are occasionally delayed and take a bit longer than expected to arrive. We use Front daily so the volume of email is high. On the other hand, using private tags can sometimes be tricky. When an email is archived or snoozed, it may also be archived or snoozed within the tag folder. This can be confusing, especially if someone doesn’t know that they need to drag the email out of the main inbox so it remains visible under the tag without being archived. Review collected by and hosted on G2.com.

Recommendations to others considering Front:

The thing you will like the most about the software of Front is that you can organize your workspace the way you want, which helps you visualize and manage from your priorities, stuff to do and even your time. It has so many features that allows you to work and share information smoothly with your teamwork. After starting to use Front because of my work, I decided that wouldn't go back to use the different platforms that I used before because Front allows me to organize everything in the same place: emails, sms, calendar, meetings, contacts, daily reports and to-do lists. Only when you start using it you know what you were missing out. It's really hard to compile all the benefits you get because I'm sure I haven't discovered all the different great features it has! Review collected by and hosted on G2.com.

What problems is Front solving and how is that benefiting you?

Front is helping me prioritize work. Effective and immediate communication, also I can access to almost everyone's emails. It's helpful when I need info from others. I also like that I can organize the sidebar the way I want. Review collected by and hosted on G2.com.

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Response from Otto B of Front

[Editedit](https://www.g2.com/survey_responses/front-review-5271221/official_response/edit)

Hi Adriana! Thank you so much for taking the time to share your thoughts and feedback on your experience with Front so far! 😁 Glad to hear that you and the team are already reaping the benefits of collaborating with Front!

We'd be happy to assist further with your notification rules, if you'd like 😊 Please feel free to reach out to support@frontapp.com for further assistance!

3/4/2026
Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller

 ![Janét J.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Janét J.")
JJ

Janét J.

Mid-Market (51-1000 emp.)

5/18/2026

"Efficient Client Tracking and Communication"

4.5/5

What do you like best about Front?

I really like the fact that Front has tags similar to Gmail. Initially, I was a little bummed about not using Gmail within Google Workspace at work because of how I triage my inbox normally in Gmail, but Front actually offers that and more. The templates are also helpful, and I think Front is pretty good, especially since the component for interacting internally as well as texting and email is there. Review collected by and hosted on G2.com.

What do you dislike about Front?

I guess scheduling messages could be better. I often need to send multiple texts that have to be scheduled at specific times, like at 9:00 AM, then 9:01 AM, and 9:02 AM. I'd like it to be more seamless even though it's not too bad. Review collected by and hosted on G2.com.

What problems is Front solving and how is that benefiting you?

Front helps me communicate with clients and keep track of client interactions. It makes messaging easy and allows me to tag clients to monitor where we are in the process and communicate with my team. Review collected by and hosted on G2.com.

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Response from Otto B of Front

[Editedit](https://www.g2.com/survey_responses/front-review-12831749/official_response/edit)

Thanks for the terrific feedback, this is really insightful and so appreciated!

Validated ReviewerIncentivizedSource: G2 invite on behalf of seller

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