--- title: FrankCrum Reviews meta_title: 'FrankCrum Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 54 reviews by the users' company size, role or industry to find out how FrankCrum works for a business like yours. aggregate_rating: rating_value: 4.7 review_count: 54 scale: '5' date_modified: '2026-08-05' parent_category: name: HR Services url: https://www.g2.com/categories/hr-services --- # FrankCrum Reviews **Vendor:** FrankCrum **Category:** [Benefits Consulting Providers](https://www.g2.com/categories/benefits-consulting) **Average Rating:** 4.7/5.0 **Total Reviews:** 54 ## About FrankCrum FrankCrum PEO is a professional employer organization (PEO) that specializes in providing comprehensive human resources outsourcing services to small and mid-sized businesses throughout the United States. This solution encompasses a wide range of HR functions, including payroll administration, employee benefits, workers' compensation insurance, and compliance management. By partnering with FrankCrum, businesses can streamline their HR processes and focus on their core operations while benefiting from expert support. The target audience for FrankCrum includes small to mid-sized business owners, particularly those in sectors such as franchises, multi-location operations, construction, medical practices, and professional services. These organizations often face unique challenges in managing human resources effectively due to limited resources and expertise. FrankCrum addresses these challenges by offering tailored HR solutions that meet the specific needs of diverse industries, enabling businesses to enhance operational efficiency and employee satisfaction. Key features of FrankCrum PEO include payroll processing, which covers multi-state payroll, tax filings, and direct deposit, along with HR consulting services that provide access to certified professionals for guidance on employee relations and compliance. Additionally, the organization offers employee benefits administration, including group health insurance, retirement plans, and online enrollment management. Their workers' compensation insurance features pay-as-you-go coverage and dedicated claims processing, ensuring businesses remain compliant without the burden of audits. The MyFrankCrum technology platform enhances user experience with a self-service employee portal that facilitates onboarding, time tracking, and benefits enrollment. The benefits of utilizing FrankCrum are significant. By outsourcing HR functions, businesses can save time and reduce administrative burdens associated with payroll processing and compliance management. The group purchasing power of FrankCrum allows clients to access competitive insurance rates typically reserved for larger companies, leading to cost reductions. Furthermore, the professional guidance provided by FrankCrum helps mitigate risks associated with employment-related lawsuits and regulatory violations, while ensuring compliance with federal and state regulations. This comprehensive approach not only aids in employee retention through attractive benefits packages but also empowers business owners to concentrate on growth and operational success. With over 45 years of industry experience, FrankCrum has established a solid reputation for delivering enterprise-level HR infrastructure combined with personalized service. This commitment to client service is reflected in their impressive 91% client retention rate, underscoring their reliability and expertise. ## FrankCrum Reviews ### 1. Thorough, But Still Needs Improvement **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Mid-Market (51-1000 emp.) **Reviewed Date:** July 16, 2026 **What do you like best about FrankCrum?** pretty thorough with the application process **What do you dislike about FrankCrum?** It can sometimes be difficult to reach other departments. They don't answer the phone **Recommendations to others considering FrankCrum:** It's expensive and they are thorough with the paperwork **What problems is FrankCrum solving and how is that benefiting you?** payroll **Official Response from Devon Murray:** > We appreciate you sharing this feedback. It's good to know the application process has been thorough, and we're happy to support your payroll needs. That said, we're sorry to hear you've had trouble reaching some of our departments by phone; that's not the experience we want for you. We'll share your feedback with our team so we can improve responsiveness. If there's an outstanding issue we can help resolve, please reach out to your account manager directly, and they'll make sure you get connected to the right person. ### 2. Accessible Support Team, but COI and Waiver Cost Transparency Needed **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Construction | Small-Business (50 or fewer emp.) **Reviewed Date:** March 05, 2026 **What do you like best about FrankCrum?** My favorite feature is the team and the accessibility I as the client have to various members to support me in my operations. **What do you dislike about FrankCrum?** Some more transparency on the COIs and additional cost for waivers would have been appreciated. **Recommendations to others considering FrankCrum:** Ask questions on every step of the process and how they are able to assist you. They have been extremely helpful in walking through the process for daily operations. **What problems is FrankCrum solving and how is that benefiting you?** Frankcrum has assisted us in finding a more reliable and affordable WC solution for our business, with great customer service to back that up. ### 3. Responsive Staff, but Self-Service Reporting Falls Short **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Construction | Small-Business (50 or fewer emp.) **Reviewed Date:** May 11, 2026 **What do you like best about FrankCrum?** The staff is responsive and knowledgeable. **What do you dislike about FrankCrum?** The ability to self service reports is lower than other payroll processing I have used in the past. **What problems is FrankCrum solving and how is that benefiting you?** They are processing payroll **Official Response from Devon Murray:** > Thanks for taking the time to leave us a review. It's great to hear that you're feeling supported by our team. We also appreciate your feedback on MyFrankCrum. I've shared your comments on self-service reports with the product team so they can consider them for roadmap enhancements. ### 4. I enjoyed the Frank Crum software! **Rating:** 5.0/5.0 stars **Reviewed by:** Melissa C. | Account Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** January 27, 2022 **Describe the project or task FrankCrum helped with:** I thought the Frank Crum software was easy to use and I was new to payroll software. It is easy to use and my tax documents were timely. **What do you like best about FrankCrum?** Ease of use and navigate. I find some software programs to have too many buttons and links, this was not like that and very easy for a novice software person! **What do you dislike about FrankCrum?** I do not know if there was anything to dislike. At the time it was used with the company I work for we were under 100 employees. **What problems is FrankCrum solving and how is that benefiting you?** It kept our payroll and time accrualorganized ## FrankCrum Discussions - [What is Frank Crum used for?](https://www.g2.com/discussions/what-is-frank-crum-used-for) - [View FrankCrum pricing details and edition comparison](https://www.g2.com/products/frankcrum/reviews?page=2§ion=pricing&secure%5Bexpires_at%5D=2026-08-06+00%3A15%3A47+-0500&secure%5Bsession_id%5D=bb1d927e-2a5f-4952-a9ed-ff29d7fded3a&secure%5Btoken%5D=cabee488fe58729566f50c60db2b9e81ec9656e8dec8d3b7d95b59643bc4aab1&format=llm_user) ## FrankCrum Features **Planning** - Needs Assessment - Resource Allocation - Stayed within Budget - Statement of Work - Best Practices **Core Features - Payroll Services** - Payroll Runs - Payroll Department - Analytics - Direct Deposit **Advanced Features - Payroll Services** - Pay Taxes - Benefits - Other Training - Time Tracking - Integration **Support - Payroll Services** - Experts - Live Support **Delivery** - Technical Expertise - Met Deadlines - Meeting Management - Project Updates - Scope Management - Roll-out **Team Quality** - Change Management Skills - Executive Presence - Vertical Expertise - Technology Partnerships ## Top FrankCrum Alternatives - [ADP Payroll Services](https://www.g2.com/products/adp-payroll-services/reviews) - 4.0/5.0 (270 reviews) - [Insperity](https://www.g2.com/products/insperity/reviews) - 4.2/5.0 (274 reviews) - [AWS Management Tools](https://www.g2.com/products/aws-management-tools/reviews) - 4.7/5.0 (69 reviews)