# FrankCrum Reviews **Vendor:** FrankCrum **Category:** [Benefits Consulting Providers](https://www.g2.com/categories/benefits-consulting) **Average Rating:** 4.6/5.0 **Total Reviews:** 14 ## About FrankCrum FrankCrum PEO is a professional employer organization (PEO) that specializes in providing comprehensive human resources outsourcing services to small and mid-sized businesses throughout the United States. This solution encompasses a wide range of HR functions, including payroll administration, employee benefits, workers' compensation insurance, and compliance management. By partnering with FrankCrum, businesses can streamline their HR processes and focus on their core operations while benefiting from expert support. The target audience for FrankCrum includes small to mid-sized business owners, particularly those in sectors such as franchises, multi-location operations, construction, medical practices, and professional services. These organizations often face unique challenges in managing human resources effectively due to limited resources and expertise. FrankCrum addresses these challenges by offering tailored HR solutions that meet the specific needs of diverse industries, enabling businesses to enhance operational efficiency and employee satisfaction. Key features of FrankCrum PEO include payroll processing, which covers multi-state payroll, tax filings, and direct deposit, along with HR consulting services that provide access to certified professionals for guidance on employee relations and compliance. Additionally, the organization offers employee benefits administration, including group health insurance, retirement plans, and online enrollment management. Their workers' compensation insurance features pay-as-you-go coverage and dedicated claims processing, ensuring businesses remain compliant without the burden of audits. The MyFrankCrum technology platform enhances user experience with a self-service employee portal that facilitates onboarding, time tracking, and benefits enrollment. The benefits of utilizing FrankCrum are significant. By outsourcing HR functions, businesses can save time and reduce administrative burdens associated with payroll processing and compliance management. The group purchasing power of FrankCrum allows clients to access competitive insurance rates typically reserved for larger companies, leading to cost reductions. Furthermore, the professional guidance provided by FrankCrum helps mitigate risks associated with employment-related lawsuits and regulatory violations, while ensuring compliance with federal and state regulations. This comprehensive approach not only aids in employee retention through attractive benefits packages but also empowers business owners to concentrate on growth and operational success. With over 45 years of industry experience, FrankCrum has established a solid reputation for delivering enterprise-level HR infrastructure combined with personalized service. This commitment to client service is reflected in their impressive 91% client retention rate, underscoring their reliability and expertise. ## FrankCrum Reviews ### 1. Excellent HR Support, Smooth Payroll Process **Rating:** 5.0/5.0 stars **Reviewed by:** Mike F. | CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** May 14, 2026 **What do you like best about FrankCrum?** I like that payroll runs smoothly and my bookkeeper has a direct line to someone at FrankCrum who helps her. Sandra Novatko, our HR consultant, has been very helpful in keeping our employee handbook current and recommending any additional forms for our employees to review and sign to keep employees informed and the company protected. Everyone we have interacted with has been responsive and willing to guide us with any questions. I like that if I have any employee HR-related issues, I can reach out to Sandra. I really appreciate having direct contacts at FrankCrum and value their expertise. **What do you dislike about FrankCrum?** I've been trying to get group health insurance for my team, but the issue is that we have a very small team, and I have been told that there is a minimum number of people (5) that need to sign up for health insurance. I have 4 full-time employees counting myself, so that's been a bit of a challenge. **What problems is FrankCrum solving and how is that benefiting you?** I use FrankCrum for payroll that's smooth, and I value having direct contacts, especially Sandra for HR issues and keeping our handbook current. **Official Response from Devon Murray:** > Hi Mike, thank you for such a kind and detailed review. We'll make sure Sandra and your payroll coordinator, Lynn, see this. It means a lot when clients take the time to recognize the people helping them by name, and they absolutely deserve the recognition. We're glad to hear your handbook is staying current and that your team feels supported across both payroll and HR. Having direct contacts who know your business makes a real difference, and that's something that's foundational at FrankCrum. We hear you on the group health insurance challenge, and we're sorry that's been a frustrating hurdle. Carrier participation minimums are a real limitation we have to work within, and we know that's especially tough for small-but-mighty teams like yours. I will pass your comments along to the benefits team so they can assess your situation. ### 2. Exceptional HR Services and Support from FrankCrum **Rating:** 5.0/5.0 stars **Reviewed by:** Corrie S. | Mid-Market (51-1000 emp.) **Reviewed Date:** May 07, 2026 **What do you like best about FrankCrum?** I use FrankCrum for all of our HR services, including payroll and compliance, across multiple states. I love FrankCrum's customer service, which goes above and beyond, with team members who are extremely responsive and know us by name. They have saved us over $50,000 in benefits the first year due to their much better pricing. The expertise in state compliance is invaluable, especially given our growing company. FrankCrum has made the onboarding and employee turnover processes very easy, and they have been very efficient in helping us process payroll on time. Their team, including Jennifer Smith, Lisa Campbell, Tim Crum, Marjory Steinhafel, Ashley Williams, Rachelle Noel, Wyomi Emanuel, and Jennifer Waugh, have all been instrumental in assisting with compliance, benefits, and creating necessary reports. **What do you dislike about FrankCrum?** The only things I would like would be able to upload more documents to each employee's files after onboarding new hires, instead of doing each individual document it would be nice to be able to upload multiple docs. Also, the training hub is a bit confusing to navigate and find the trainings we want. **What problems is FrankCrum solving and how is that benefiting you?** FrankCrum helps with multi-state compliance, simplifying payroll and benefits management. Their excellent customer service saved us over $50,000 in the first year and supports our HR needs as we grow. The team's responsiveness and expertise greatly aid in managing compliance, unemployment, and employee onboarding. **Official Response from Devon Murray:** > Hi Corrie, thanks so much for taking the time to review us. I've sent a notification to all those you mentioned in the review (and their supervisors) to share your kind words. I think you made their day!! We are also thrilled to know that we were able to save your business money on benefits. It's a hot button for many business owners, and it makes us proud when we can help. Thanks also for letting us know you'd like to see an increase in the upload capacity in MyFrankCrum. Our product team is always interested in customer feedback as they work on our roadmap. We appreciate your partnership. ### 3. Helpful Payroll Management, Needs Better Benefits Support **Rating:** 3.5/5.0 stars **Reviewed by:** Kelly V. | Small-Business (50 or fewer emp.) **Reviewed Date:** May 07, 2026 **What do you like best about FrankCrum?** I really like FrankCrum's advice; it's been very helpful to us as we navigate some challenges as a small business. It's good to have a resource and an adviser to give me informed opinions and decision making, so I know that I'm not putting my business in legal jeopardy or doing anything that might be harmful to my business. FrankCrum has been helpful in managing my payroll, my employee onboard process, and keeping workers' comp claims organized. I also appreciate that they have individualized care, and I've gotten to know staff members pretty well. Their employee retention has been really good, which means I like knowing who I can direct questions to without having to navigate an entire employee tree to get the best answers. **What do you dislike about FrankCrum?** I found that their benefits team is lacking a little bit. I sometimes have a hard time getting an answer from them. My 401(k) rollout had been really disorganized. I tried to set up a ICHRA for my employees, and the whole thing just was very misleading. So I think that their benefits team could use a lot of help. **What problems is FrankCrum solving and how is that benefiting you?** FrankCrum helps manage my payroll, organize workers' comp claims, and provides valuable advice. Their guidance helps me avoid legal issues, ensuring I'm doing right by my business. **Official Response from Devon Murray:** > Hi Kelly, thanks for sharing this thoughtful feedback. It is great to hear that you're finding value in our services and that we've been able to help you navigate business challenges. It's not easy being a small business owner, and we're happy that you've come to depend on us. I am sorry to hear that we missed the mark on your benefits program. I will share your comments with the team so we can look into what went wrong. This is definitely not representative of the type of service we wish to deliver. Honest feedback like yours helps us improve. We really appreciate it! ### 4. A Great Experience Overall **Rating:** 5.0/5.0 stars **Reviewed by:** Holly E. | Controller , Small-Business (50 or fewer emp.) **Reviewed Date:** April 17, 2026 **What do you like best about FrankCrum?** One of the main things I like about FrankCrum are the benefit packages offered to our employees, as I have heard nothing but positives when our employees actually utilize the benefits. This helps us retain the talent we have and use as a recruiting tool to grow. **What do you dislike about FrankCrum?** The costing structure is a % of payroll, I know given the positives we have with FrankCrum there is a cost/benefit analysis that needs to be understood. **Recommendations to others considering FrankCrum:** I would highly recommend FrankCrum across the board whether it be benefits packages offered, or Human Resources available, to payroll services available. So many strong departments to assist help run your business as smooth as possible. Also, make sure you are aware of how the cost structures work and how they can change as your employees change or payroll changes are made. **What problems is FrankCrum solving and how is that benefiting you?** I can say that FrankCrum assists us in so many aspects. Whether it is hiring an out of state employee, walking through that process, assisting with day to day payroll related questions (which Cara is AMAZING to work with) or PTO adjustments or working with Sara on the new revised company handbook. I feel like the entire team across FrankCrum does a really great job taking the load off of me so we can focus more on our business strategy. **Official Response from Devon Murray:** > Wow! Your feedback means so much to us. We have so many dedicated and caring people throughout our organization who want nothing more than to help our clients. It's very satisfying to know their hard work is really making a difference for you. I will share your comments and make their day. Thank you. ### 5. Friendly, Knowledgeable, and Highly Responsive Team at FrankCrum **Rating:** 5.0/5.0 stars **Reviewed by:** Pete M. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 17, 2026 **What do you like best about FrankCrum?** The people who work for FrankCrum are very friendly and always courteous. They are also very knowledgeable, but most importantly very responsive. **What do you dislike about FrankCrum?** There is nothing I disklike about FrankCrum. Their only weakness is not even of their own making: there are about 5 U.S. states or so that will not allow you to utilize FrankCrum, or the services of any PEO. That means you are still on your own as far as payroll filings and such. BUT FrankCrum STILL helps you out, even with those states. They have been wonderful supplying needed reports and even reminders for states they do not even handle. **Recommendations to others considering FrankCrum:** If you are trying to process multi-state payroll by yourself, I'd say do yourself a favor: give FrankCrum a try. Give yourself a break! **What problems is FrankCrum solving and how is that benefiting you?** FrankCrum performs all of our payroll functions, including and most crucially multi-state payroll taxes. They also handle our benefits policies for our employees. As the Finance and Admin Manager, I'll be the first to admit these are extraordinarily complex tasks for a growing business such as ours. **Official Response from Devon Murray:** > Pete, thanks for trusting us to support your business. We know how complicated multi-state operations can be, and we're glad to take some of the stress off your plate. ### 6. A Real Team Behind You—Frank Crum Goes All In **Rating:** 5.0/5.0 stars **Reviewed by:** C. Michelle M. | Cabinetry Designer, Small-Business (50 or fewer emp.) **Reviewed Date:** March 02, 2026 **What do you like best about FrankCrum?** The most helpful thing about Frank Crum is knowing we have a real team behind us. This isn’t a “close the deal and pass you on to a payroll clerk” kind of company. It feels like a full-contact organization where everyone jumps in to help and make sure things get sorted out. **What do you dislike about FrankCrum?** They’re all the way in Clearwater, so I can’t just pop in to say hello and thank them for everything they do. We’ll simply have to appreciate them from afar. **Recommendations to others considering FrankCrum:** If you’re using any other PEO, call Alana. And if you’re not using a PEO and you’re bleeding money on workers’ comp coverage, call Alana. **What problems is FrankCrum solving and how is that benefiting you?** Frank Crum provides seamless payroll services, comprehensive reporting, and a bridge to quality benefits for small businesses, along with workers’ comp and HR support. It’s like having a genie in a bottle—taking the headaches off our office so we can stay focused on the day-to-day needs. **Official Response from Devon Murray:** > Thanks so much for taking the time to review us. We take great pride in the quality of service we provide our customers, and we're so happy to hear you're experiencing it firsthand. We love Alana, and we'll be sure to share your kind words with her too. We appreciate your partnership! ### 7. Comprehensive HR and Payroll Services with Room for More Personal Touch **Rating:** 4.0/5.0 stars **Reviewed by:** Hunter G. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** May 14, 2026 **What do you like best about FrankCrum?** I like how attentive FrankCrum is to my account; I use their services for payroll, benefits, and HR, and they've been really helpful, especially with disputes and processing payroll. Having an account manager who looks over my benefits and payroll is very beneficial. I'm definitely interested in seeing what other services they have to offer. **What do you dislike about FrankCrum?** I would recommend that the account manager just reaches out a little bit more often. Just to make sure things are going good as well as them reach out with additional services that they have to offer us. **What problems is FrankCrum solving and how is that benefiting you?** FrankCrum helps me with disputes on the HR platform and supports payroll processing including account management for benefits and 401k. I suggest more frequent check-ins from account managers to enhance service and discover more offerings. **Official Response from Devon Murray:** > Hi Hunter, thanks so much for taking the time to share this thoughtful review. We're really glad to hear that your account manager has been helpful navigating disputes and keeping your payroll and benefits running smoothly. That's exactly the experience we try to deliver. Your feedback about more frequent check-ins is appreciated too. Proactive outreach is something we care about, and we want to make sure you always feel supported and in the loop on everything FrankCrum has to offer. We'll make sure your account manager sees this. If you ever want to explore additional services in the meantime, don't hesitate to reach out. We're always happy to walk you through what else might be a good fit for your business. ### 8. Exceptional Service, But Needs More Flexibility **Rating:** 5.0/5.0 stars **Reviewed by:** Sharon L. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 29, 2026 **What do you like best about FrankCrum?** I appreciate FrankCrum for their valuable legal expertise, particularly their advice on employee handbooks and policies. Their support in managing payroll benefits is also a significant plus for us. I like how they handle federal tax filings and wage reports, which helps us manage these tasks more efficiently. Overall, we like all of the services offered by FrankCrum, and they've been a reliable partner for our payroll, insurance, taxes, and employee benefits over the past two and a half years. **What do you dislike about FrankCrum?** I'd like more flexibility with the employee payroll platform. **What problems is FrankCrum solving and how is that benefiting you?** FrankCrum helps with legal advice on employee handbooks and policies, filing federal tax reports, handling wages, insurance, and offering payroll benefits. **Official Response from Devon Murray:** > Sharon, thank you for taking the time to leave this review. We're so happy that you're finding real value in our services. I will pass your feedback on the payroll platform along to our product team, too. ### 9. Valuable HR Partner with Room for Benefits Improvement **Rating:** 4.5/5.0 stars **Reviewed by:** Claire M. | Research Director, Small-Business (50 or fewer emp.) **Reviewed Date:** May 01, 2026 **What do you like best about FrankCrum?** I appreciate FrankCrum for HR assistance as we're a small virtual company with employees in over 7 states. Their understanding of local state laws and assistance with payroll and benefits provision for our workforce is invaluable. I find their team's knowledge and the advice and guidance they offer to be particularly valuable. The myFrankCrum portal is straightforward for handling payroll, which is helpful. **What do you dislike about FrankCrum?** The benefits provision needs improvement as our employees pay quite high premiums for their healthcare coverage. **What problems is FrankCrum solving and how is that benefiting you?** FrankCrum acts as our HR extension, helping us with local state laws, payroll assistance, and benefits provision, which is crucial for our small virtual company spread across multiple states. **Official Response from Devon Murray:** > Claire, thank you so much for taking the time to share such thoughtful feedback. We're glad to hear that our team's knowledge of multi-state compliance and the myFrankCrum portal have made managing HR easier for your distributed workforce. That's exactly what we're here for. We hear you on the benefits premiums, and we understand how significant healthcare costs are for your employees. Unfortunately, rising premium costs are a challenge being felt across the market right now, and not unique to FrankCrum. That said, we never stop looking for ways to expand access to affordable care for the employees we serve. If you haven't recently reviewed your plan options with your account team, we'd encourage you to reach out—we're always working to ensure our clients have access to the best available options for their workforce. We truly value the partnership and look forward to continuing to support your team! ### 10. Amazing Customer Service—A True Lifesaver During a Difficult Season **Rating:** 5.0/5.0 stars **Reviewed by:** D L. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 16, 2026 **What do you like best about FrankCrum?** The customer service! Our service reps have been amazing on helping through a difficult season. I appreciate them so much! Maria Tapia-Vallegas has been a God send! **What do you dislike about FrankCrum?** Nothing. Just the remote check printing. **What problems is FrankCrum solving and how is that benefiting you?** We don’t really have any issues with the service itself. Our main issue, which is frustrating for everyone involved, is that remote printing has to go through Explorer. There have been times when our computers update and the settings get changed. The tech team has been great about walking us through switching the settings back, but it feels like the system should be updated so this doesn’t keep happening. **Official Response from Devon Murray:** > Thanks for taking the time to leave us a review. I'll be sure your kind words get back to Maria and her supervisor, too. And, thanks for offering your feedback on the remote printing process. I'm sorry it's been frustrating. I'll be sure to share your comments with our operations team, as we are always looking for ways to improve. ### 11. Quick Responses and Thorough Explanations Every Time and excellent communication. **Rating:** 5.0/5.0 stars **Reviewed by:** Nikki L. | Human Resources Marketing Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** April 16, 2026 **What do you like best about FrankCrum?** They are quick to respond and explain everything thoroughly. **What do you dislike about FrankCrum?** Sometimes the benefits is hard to understand. **Recommendations to others considering FrankCrum:** Everyone is so helpful, they are quick to help me with any issues I have and always very nice to work with. **What problems is FrankCrum solving and how is that benefiting you?** I can email or call them and I get a resolution within the hour to any question I have. **Official Response from Devon Murray:** > Thanks for the kind words, Nikki. We are very proud of our customer service, and we're happy you've gotten to experience it firsthand. ### 12. Accessible Support Team, but COI and Waiver Cost Transparency Needed **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Construction | Small-Business (50 or fewer emp.) **Reviewed Date:** March 05, 2026 **What do you like best about FrankCrum?** My favorite feature is the team and the accessibility I as the client have to various members to support me in my operations. **What do you dislike about FrankCrum?** Some more transparency on the COIs and additional cost for waivers would have been appreciated. **Recommendations to others considering FrankCrum:** Ask questions on every step of the process and how they are able to assist you. They have been extremely helpful in walking through the process for daily operations. **What problems is FrankCrum solving and how is that benefiting you?** Frankcrum has assisted us in finding a more reliable and affordable WC solution for our business, with great customer service to back that up. ### 13. Responsive Staff, but Self-Service Reporting Falls Short **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Construction | Small-Business (50 or fewer emp.) **Reviewed Date:** May 11, 2026 **What do you like best about FrankCrum?** The staff is responsive and knowledgeable. **What do you dislike about FrankCrum?** The ability to self service reports is lower than other payroll processing I have used in the past. **What problems is FrankCrum solving and how is that benefiting you?** They are processing payroll **Official Response from Devon Murray:** > Thanks for taking the time to leave us a review. It's great to hear that you're feeling supported by our team. We also appreciate your feedback on MyFrankCrum. I've shared your comments on self-service reports with the product team so they can consider them for roadmap enhancements. ### 14. I enjoyed the Frank Crum software! **Rating:** 5.0/5.0 stars **Reviewed by:** Melissa C. | Account Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** January 27, 2022 **Describe the project or task FrankCrum helped with:** I thought the Frank Crum software was easy to use and I was new to payroll software. It is easy to use and my tax documents were timely. **What do you like best about FrankCrum?** Ease of use and navigate. I find some software programs to have too many buttons and links, this was not like that and very easy for a novice software person! **What do you dislike about FrankCrum?** I do not know if there was anything to dislike. At the time it was used with the company I work for we were under 100 employees. **What problems is FrankCrum solving and how is that benefiting you?** It kept our payroll and time accrualorganized ## FrankCrum Discussions - [What is Frank Crum used for?](https://www.g2.com/discussions/what-is-frank-crum-used-for) - [View FrankCrum pricing details and edition comparison](https://www.g2.com/products/frankcrum/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-28+02%3A09%3A39+-0500&secure%5Bsession_id%5D=0380b971-2d24-498b-8811-37815778c78c&secure%5Btoken%5D=f77fd647fd0f6c6157766d58f1e484279f793ce33aa39bdf63385b36c7aff6d7&format=llm_user) ## FrankCrum Features **Planning** - Needs Assessment - Resource Allocation - Stayed within Budget - Statement of Work - Best Practices **Core Features - Payroll Services** - Payroll Runs - Payroll Department - Analytics - Direct Deposit **Advanced Features - Payroll Services** - Pay Taxes - Benefits - Other Training - Time Tracking - Integration **Support - Payroll Services** - Experts - Live Support **Delivery** - Technical Expertise - Met Deadlines - Meeting Management - Project Updates - Scope Management - Roll-out **Team Quality** - Change Management Skills - Executive Presence - Vertical Expertise - Technology Partnerships ## Top FrankCrum Alternatives - [ADP Payroll Services](https://www.g2.com/products/adp-payroll-services/reviews) - 4.0/5.0 (269 reviews) - [Insperity](https://www.g2.com/products/insperity/reviews) - 3.9/5.0 (69 reviews) - [AWS Management Tools](https://www.g2.com/products/aws-management-tools/reviews) - 4.7/5.0 (69 reviews)