---
title: Flow CX Reviews
meta_title: 'Flow CX Reviews 2026: Details, Pricing, & Features | G2'
meta_description: Filter reviews by the users' company size, role or industry to find
  out how Flow CX works for a business like yours.
aggregate_rating:
  rating_value: 4.5
  review_count: 1
  scale: '5'
date_modified: '2026-06-04'
parent_category:
  name: Customer Service
  url: https://www.g2.com/categories/customer-service
---

# Flow CX Reviews
**Vendor:** Flow CX  
**Category:** [Experience Management Software](https://www.g2.com/categories/experience-management)  
**Average Rating:** 4.5/5.0  
**Total Reviews:** 1
## About Flow CX
Flow CX is a complete end-to-end Customer Feedback Platform. Flow CX scales supports customers of all industries and sizes, from SME to Enterprise organisations. The Flow CX product suite includes many features such as: - Fully configurable Customer Surveys - Multiple channel Feedback, Email, SMS, Website, Facebook... - Complete Action management - ticketing system - Deep CRM/Database integrations - Online Review Management - Text Analysis - Customer Panels - Reporting




## Flow CX Reviews
  ### 1. A product that delivers and a service that goes above and beyond

**Rating:** 4.5/5.0 stars

**Reviewed by:** Matthew A. | General Manager - Group Marketing Manager, Mid-Market (51-1000 emp.)

**Reviewed Date:** June 04, 2020

**What do you like best about Flow CX?**

Any changes or enhancements were accommodated by the vendor

**What do you dislike about Flow CX?**

The data range selector for a specific month needs to be manually selected

**Recommendations to others considering Flow CX:**

If you have a specific requirement discuss it with the vendor and see if it is viable to enhance the core offering

**What problems is Flow CX solving and how is that benefiting you?**

Leveraging the capabilities of Flow CX to address repetitional risk before it reaches the public domain. Issues management was an important aspect and the Flow CX team worked with us to optimise the platform to address this requirement


## Flow CX Discussions
  - [What is Flow CX used for?](https://www.g2.com/discussions/flow-cx-what-is-flow-cx-used-for)
  - [What is Flow CX used for?](https://www.g2.com/discussions/what-is-flow-cx-used-for)

- [View Flow CX pricing details and edition comparison](https://www.g2.com/products/flow-cx/reviews?section=pricing&secure%5Bexpires_at%5D=2026-07-01+09%3A24%3A48+-0500&secure%5Bsession_id%5D=a0f49ff1-fad4-47bf-a53c-abdf683626a8&secure%5Btoken%5D=f95b40e4b5f0de23011c7107355148d9b9c46a7c9537c9051164cc6a54fb1da0&format=llm_user)

## Flow CX Features
**Analytics**
- Net Promoter Score (NPS)
- Customer Satisfaction (CSAT) Score
- Customer Effort Score (CES)
- Gamification

**Customization**
- Stakeholder Management
- Multilanguage Support
- Multiple Branding Support
- Vertical-specific Solutions

**Generative AI**
- AI Text Generation
- AI Text Summarization

**Agentic AI - Experience Management**
- Autonomous Task Execution
- Cross-system Integration
- Natural Language Interaction
- Proactive Assistance

## Top Flow CX Alternatives
  - [Birdeye](https://www.g2.com/products/birdeye/reviews) - 4.7/5.0 (3,980 reviews)
  - [Qualtrics Market Research](https://www.g2.com/products/qualtrics-market-research/reviews) - 4.4/5.0 (2,912 reviews)
  - [Reputation](https://www.g2.com/products/reputation/reviews) - 4.5/5.0 (2,404 reviews)