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Fintua Reviews & Product Details

Fintua Reviews (6)

Reviews

Fintua Reviews (6)

4.7
6 reviews
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Verified User
U
Verified User
Manager, Indirect Tax
Enterprise (> 1000 emp.)
4.5/5

Having used the service extensively, this reviewer appreciates Fintua's deep VAT recovery expertise and responsive service team. The platform's user administration and reporting could be more intuitive, and notifications sometimes lack clarity.

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Summarized using AI
Manuel Raúl C.
MC
Manuel Raúl C.
Indirect Tax Leader EMEIA (Sr. Manager)
Enterprise (> 1000 emp.)
"A Partnership Built on Trust, Responsiveness, and Care Touch"
5/5
What do you like best about Fintua?

Is more than about a company, is about human interaction. Each time we need support, we find it quick and with best possible quality. Fintua cares about supporting the clients, helping them to be better. They care about humans! Review collected by and hosted on G2.com.

What do you dislike about Fintua?

Nothing to note! Very happy customer of Fintua since 2010 (Apple, AMD and now TE Connectivity) Review collected by and hosted on G2.com.

Response from Jonathan Walsh of Fintua

Hi Raúl,

Thank you for such a thoughtful review and for being part of the Fintua journey for so many years.

We really appreciate your comment that Fintua is “more than a company”. Building genuine, long-term relationships with our customers has always been incredibly important to us, so it's wonderful to hear that this has been your experience.

We're glad to hear that you've been happy with the support you've received and that our team has consistently been responsive and focused on finding solutions when needed. We'll be sure to share your kind words with the team, especially Clare, who will be delighted to hear the impact she has had on your experience.

Thank you again for your continued trust, loyalty and partnership over the years. Technology is only one part of what we do, but the relationships we build with our customers are just as important. We truly appreciate your support and look forward to continuing to work together for many years to come.

The Fintua Team

Ross B.
RB
Ross B.
Mid-Market (51-1000 emp.)
"Excellent Automation That Simplifies VAT Compliance"
5/5
What do you like best about Fintua?

Fintua Comply takes the complexity out of VAT compliance. The technology is excellent, automation is reliable and the platform makes managing tax obligations much easier. Review collected by and hosted on G2.com.

What do you dislike about Fintua?

Very little, to be honest. The platform is constantly evolving and any feedback or enhancement requests are taken on board quickly by the team. Review collected by and hosted on G2.com.

Response from Jonathan Walsh of Fintua

Hi Ross,

Thank you so much for your positive feedback. We're delighted to hear that Fintua Comply is helping your team simplify VAT compliance and reduce the effort involved in managing tax obligations.

We also really appreciate your comments about our team's responsiveness. Customer feedback plays a huge role in how we continue to evolve the platform, and we're committed to delivering even more value as we develop Fintua further.

Thanks again for your support and partnership.

The Fintua Team

VV
veronika v.
Enterprise (> 1000 emp.)
"Great Experience with Foreign VAT Claims and T&E Invoice Handling"
4/5
What do you like best about Fintua?

I have very good experience with using their services for foreign VAT claims and T&E invoices from VAT point of view. Review collected by and hosted on G2.com.

What do you dislike about Fintua?

I can see some push on decreasing of human resources. What is not bad in case they will ensure the quality will be kept... Review collected by and hosted on G2.com.

Response from Jonathan Walsh of Fintua

Hi Veronika,

Thank you for sharing your experience. We're delighted to hear that Fintua is delivering value through our foreign VAT claims and T&E invoice handling services.

We also appreciate your feedback regarding resourcing. Maintaining the high level of quality and service our customers expect is extremely important to us, and we've shared your comments with our operations team for consideration.

Thank you again for your partnership and for helping us continue to improve the Fintua experience.

The Fintua Team

YY
Yordan Y.
Mid-Market (51-1000 emp.)
"Outstanding Customer Experience and Support for VAT Recovery"
5/5
What do you like best about Fintua?

Fintua excels in customer experience. Their knowledge and support is invaluable throughout the VAT recovery process. Review collected by and hosted on G2.com.

What do you dislike about Fintua?

No downsides, all good. I have not experienced any issues. Review collected by and hosted on G2.com.

Response from Jonathan Walsh of Fintua

Hi Yordan,

Thank you so much for taking the time to leave a review. It's fantastic to hear that you've had such a positive experience with Fintua and that our team's knowledge and support have been invaluable throughout your VAT recovery process.

We're also so pleased to hear that the experience has been faultless. We've shared your feedback with our Support team, who will be pleased to know their expertise and commitment have had such a positive impact on your experience.

Thanks again for the review, and for your continued trust.

The Fintua Team

Verified User in Information Technology and Services
UI
Verified User in Information Technology and Services
Small-Business (50 or fewer emp.)
"Approachable, Supportive Team Committed to Resolving Issues"
4.5/5
What do you like best about Fintua?

Everyone is approachable, supportive, and committed to working together to resolve issues Review collected by and hosted on G2.com.

What do you dislike about Fintua?

Like any growing organization, there are opportunities to improve processes and communication Review collected by and hosted on G2.com.

Response from Jonathan Walsh of Fintua

Hi there,

Thank you for taking the time to leave a review. It's great to hear that you've found the team approachable, supportive and focused on helping resolve issues. Supporting customers through complex VAT and tax challenges is a massive part of what we aim to achieve.

We also really appreciate the feedback on processes and communication. As we continue to grow, input like this helps us improve and make the experience even better for our customers. We've shared your kind words with our Support team, and we've also passed on your feedback for consideration as we continue to refine how we work and communicate.

Thanks again for the kind words and for partnering with Fintua.

The Fintua Team

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