we have used filetrac for 4 years now for all our files daily and it is an excellent system for the entire claims process, from keeping up with contacts and due dates. there is alot of useful tools, my favorite that saves a significant amount of time is you can create templates with "tokens" which will pull specific information (example: claim number, insured info, claim info, policy details, VIN: etc) from the claim file and practically automate reports. its also useful generating production reports and billing with keeping others up to date by sending text/email alerts within the diary notes Review collected by and hosted on G2.com.

the interface was tricky and pretty time consuming when first setting up our company within the system, but it has increased productivity significantly since, Review collected by and hosted on G2.com.

It is very user friendly and all the data happens to be in one place. It's a great communication portal. One can do all billing and calculate and pay outs in the same software. Review collected by and hosted on G2.com.

Overall it is a good software. However, some of the user rights need additional development. In my view, it implements changes without communicating properly. Review collected by and hosted on G2.com.

I really like FileTrac. I think it has a lot of great qualities. I like how it lets you communicate within and outside your organization. It also assists in setting deadlines. It's also very easy to upload documents. Review collected by and hosted on G2.com.

FileTrac is capable of generating documents automatically. I just wish that users could have their own option to upload templates that they want to use. For example, I have a letter that I send out on a regular basis and I would like to be able to save that in FileTrac as a template. Review collected by and hosted on G2.com.

I like how they manage different agents all on one platform. Review collected by and hosted on G2.com.

I feel like the platform isn't user-friendly. Review collected by and hosted on G2.com.

FileTrac is a very nifty tool to use when filing insurance claims. It has tremendous speed, and I love that you can log time and expense and get the reports to go along with it. Review collected by and hosted on G2.com.

I haven't used it very much; I am a beginner; however, so far, it's been easy to use, I love the design, and the support is always there. Also, you can check the system status right from their website; it's always available and visible to all. Review collected by and hosted on G2.com.

Very easy to use for anyone. Interface is very user friendly and all inbuilt features are upto the mark which makes it easy for users to communicate in a clear and precise manner. Review collected by and hosted on G2.com.

Sometimes the system hangs and the system crashes immediately. Review collected by and hosted on G2.com.

The system is easy to use once you know what you are doing. It took me a few weeks to gain an understanding, and I feel that it makes my job easier. I do believe that the interface is user-friendly, and it has the user's time in mind. Review collected by and hosted on G2.com.

Though the interface is user-friendly, I did need to take some time to explore all that the program has to offer fully. The training on how to use it I received did not go into as much detail as I would have liked, which would fully help with my tasks. Review collected by and hosted on G2.com.

I would say it has the best resources management and support that requires in the business. Management claims system is the best that one could have. And it definitely compares the best with others. Review collected by and hosted on G2.com.

As I believe it has so many features, there is no question to dislike it. In fact, there is no multiple platform that we need to use; it's an all-in-one solution to resources management. Review collected by and hosted on G2.com.

One thing i like is the program gets the job done Review collected by and hosted on G2.com.

One thing that I dislike is that it is slow and the program lags Review collected by and hosted on G2.com.

I am able to upload my report and documents from my home office and everyone in my company and the companies that we do business with are able to see what I have uploaded and asked any questions that they may have. It is easy to click on the reports with any attachments I want to send with it and email to one or more people at a time. I am able to put notes in the file that I can make visible to just me or anyone. Review collected by and hosted on G2.com.

I honestly can say that the is not anything that I have found that I dislike about it. From my perspective I could not do my job as easily as I do without it. Review collected by and hosted on G2.com.