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Fetchify

By Fetchify

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3.9 out of 5 stars

How would you rate your experience with Fetchify?

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Fetchify Pros and Cons: Top Advantages and Disadvantages

Quick AI Summary Based on G2 Reviews

Generated from real user reviews

Users praise the high accuracy of Fetchify's address lookup, enhancing their data reliability and efficiency. (1 mentions)
Users praise the accuracy of information provided by Fetchify, enhancing their address lookup experience significantly. (1 mentions)
Users express frustration over poor customer support, with long wait times for assistance and communication issues. (1 mentions)

Top Pros or Advantages of Fetchify

1. Accuracy
Users praise the high accuracy of Fetchify's address lookup, enhancing their data reliability and efficiency.
See 1 mentions

See Related User Reviews

Lynden S.
LS

Lynden S.

Small-Business (50 or fewer emp.)

0.0/5

"Fetchify: now cutting partners out entirely"

What do you like about Fetchify?

The accuracy of data available in the address lookup.

2. Accuracy of Information
Users praise the accuracy of information provided by Fetchify, enhancing their address lookup experience significantly.
See 1 mentions

See Related User Reviews

Lynden S.
LS

Lynden S.

Small-Business (50 or fewer emp.)

0.0/5

"Fetchify: now cutting partners out entirely"

What do you like about Fetchify?

The accuracy of data available in the address lookup.

Top Cons or Disadvantages of Fetchify

1. Poor Customer Support
Users express frustration over poor customer support, with long wait times for assistance and communication issues.
See 1 mentions

See Related User Reviews

Lynden S.
LS

Lynden S.

Small-Business (50 or fewer emp.)

0.0/5

"Fetchify: now cutting partners out entirely"

What do you dislike about Fetchify?

Been waiting 19 days for a call back or email. Fetchify's latest solution for Shopify cuts out partners entirely. Be aware: You sign your customer's u

Fetchify Reviews (22)

Reviews

Fetchify Reviews (22)

3.9
22 reviews
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Lynden S.
LS
Director
Small-Business (50 or fewer emp.)
"Fetchify: now cutting partners out entirely"
What do you like best about Fetchify?

The accuracy of data available in the address lookup. Review collected by and hosted on G2.com.

What do you dislike about Fetchify?

Been waiting 19 days for a call back or email. Fetchify's latest solution for Shopify cuts out partners entirely. Be aware: You sign your customer's up to use the platform, then they introduce a new credits system using Shopify's billing system - thus billing your client directly. Review collected by and hosted on G2.com.

Verified User in Apparel & Fashion
CA
Small-Business (50 or fewer emp.)
"Watch out or they will fetch your wallet as well!"
What do you like best about Fetchify?

They have a functional Magento plugin which is a plus. And although I found their email support poor, at least I could get someone on the phone. Review collected by and hosted on G2.com.

What do you dislike about Fetchify?

At the end of 2022 I reviewed in dept all the companies I could find offering address lookup and email address validation for our ecommerce websites. Nine companies in total and Fetchify was one of those.

Firstly, Fetchify are expensive in comparison to the competition. For example, they cost 25% more than Ideal postcodes for a UK address lookup... GBP 4.08p per lookup compared to 3.28p from Ideal postcodes... and that is only if you take out a £469 annual subscription plan from Fetchify which you don't need with Ideal postcodes.

Secondly, I found their email validation did not work effectively in their Magento plugin because they just display a small green or red symbol on validation. It would need customisation to work. After testing on more than 4,000 orders I found we received a similar rate of emails with typos in them. They'd need a more visible warning message displayed to customers to let them know their mistake.

And again email validation costs 3.06p compared with just 1.7p from Ideal postcodes... almost 50% more!

To top it all off Fetchify are the only company I had a poor customer service experience with. Once you subscribe to one of their plans you can't cancel without contacting their customer service team; there is no button to cancel in the dashboard. Well, unfortunately, I forgot to contact them to cancel my annual subscription and was charged another £469 two weeks prior to the renewal date.

I immediately emailed their customer support to say it was a mistake and I hadn't used their platform in 11 months. I got a short reply saying according to their T&Cs there was nothing they could do. Two more emails asking for my subscription to be cancelled were ignored. So I had to phone them to get the plan cancelled but completely unwilling to meet me half way on the renewal. Nothing they can do apparently.

So buyer beware! You can get a perfect service elsewhere for 25% to 50% less with better customer service. Review collected by and hosted on G2.com.

Verified User in Computer Software
AC
Mid-Market (51-1000 emp.)
"Platform helps with amazing intelligence around customer's data"
What do you like best about Fetchify?

Fetchify has been built by channelizing a complex requirement with such an intuitive UI that it makes the end user's life so simple and better. After deploying its plugin on our website, we could clearly see that users are coming from which geography and their other demographic details as well. We were able to configure a lot of things during trial period as well. Review collected by and hosted on G2.com.

What do you dislike about Fetchify?

The platform sign-up and configuration process is a bit tough and it can be made much simple to use, ex: it asks for so many questions in the registration form and it could have been just an email id and phone number - rest of things could have been derived by other tools. Review collected by and hosted on G2.com.

Verified User in Internet
UI
Small-Business (50 or fewer emp.)
"Fetchify is a great customer solutions platform with multiple use cases"
What do you like best about Fetchify?

I like the fact that Fetchify can b easily integrated with the help of different plugins to automate data collection from customers and handling. It can easily auotfill data and parse information across different softwares. It can be xtracted easiky for marketing automation and customer insights. It also has easily readable technical documentation and integration.It smooths checkout processes and reduces error rates. Review collected by and hosted on G2.com.

What do you dislike about Fetchify?

Its pricing is not a comparable approach to other platforms. It has a variable price model which does not make sense for certain medium sized companies. Suppot is required on different steps of the way. Sometimes, data can get lost if you are handling large query volumes. Review collected by and hosted on G2.com.

Verified User in Retail
UR
Small-Business (50 or fewer emp.)
"Comprehensive customer data capture"
What do you like best about Fetchify?

Fetchify is one of the most comprehensive software programs in terms of "fetching" customer data. The wide array of products allow for customers to be reached in several different way-- by email, mail, phone-- and Fetchify validates each of them in a timely manner. As the developers continue perfecting and progressing the code, it will be one of the most predictive methods of its kind for cutomer searching. Review collected by and hosted on G2.com.

What do you dislike about Fetchify?

Not as many packages for purchase as I would like, but they do have free credits to try it out before buying. Smaller package options would open up the software to smaller institutions. Review collected by and hosted on G2.com.

Alex G.
AG
Freight Broker
Small-Business (50 or fewer emp.)
"Good Software to collect verified address of clients."
What do you like best about Fetchify?

Using Fetchify is really easy. I've never seen anything like it anywhere else. It provides a very accurate address for new clients. Significantly reduces human error. Review collected by and hosted on G2.com.

What do you dislike about Fetchify?

The pricing of the software is too high. Poor customer service. It is sometimes difficult to use the website because it is buggy. Review collected by and hosted on G2.com.

Mayank C.
MC
Team Lead
Human Resources
Mid-Market (51-1000 emp.)
Business partner of the seller or seller's competitor, not included in G2 scores.
"Must Have App"
What do you like best about Fetchify?

Fetchify is very accurate compared to its rival software like winPura Verify and global-Z. It clearly verifies the authenticity of every email address. Very good customer service experience. Review collected by and hosted on G2.com.

What do you dislike about Fetchify?

Sometimes the integration takes more time than usual, especially developer support for technical queries. Also, validation tools are not that optimized. Review collected by and hosted on G2.com.

Banu G.
BG
Co-Founder
Mid-Market (51-1000 emp.)
"Best way to capture data"
What do you like best about Fetchify?

Love how easily accesible data is, how mostly accurate the address look ups are. Highly recommend to people who want data fast Review collected by and hosted on G2.com.

What do you dislike about Fetchify?

Even though it is known for lack of giving errors, there have been occassional times where I have recieved errors while using the app. Review collected by and hosted on G2.com.

Verified User in Food & Beverages
UF
Small-Business (50 or fewer emp.)
"Easy to use address fill in for ecommerce"
What do you like best about Fetchify?

Fetchify makes it easy for us to easily allow our customers to implement an address auto-complete and postal code lookup. This allows us to easily move customers through the shopping process, resulting in higher conversion rates. Review collected by and hosted on G2.com.

What do you dislike about Fetchify?

Fetchify is relatively easy. The pricing is a little on the expensive side for the functionality. It takes a little bit of dev work to sync into some existing systems as well. Review collected by and hosted on G2.com.

Afrah M.
AM
Senior Coding Instructor
Mid-Market (51-1000 emp.)
"Great experience with Fetchify"
What do you like best about Fetchify?

It's very easy to install with clear and concise instructions from support team. The address lookup is very accurate. Browser extensions works well. Simple to integrate with affordable pricing Review collected by and hosted on G2.com.

What do you dislike about Fetchify?

Nothing as such until now, everything was good as of now. Highly recommended Review collected by and hosted on G2.com.