Edge Features

Allows users to generate text based on a text prompt.

Use AI to generate content in the form of text, images, videos, etc.

Analyzes feedback from online reviews

Analyzes feedback from surveys through built-in survey features or integrations with survey tools

Analyzes customer feedback from social media

Analyzes feedback sourced from integrations with customer service tools, such as help desks and live chat

Provides analytics tools that reveal important business metrics and track progress.

Has a centralized dashboard for users to interact with.

Is consistently available (uptime) and allows users to complete tasks reliably.

Capability to perform complex tasks without constant human input

Ability to break down and plan multi-step processes

Works across multiple software systems or databases

Improves performance based on feedback and experience

Engages in human-like conversation for task delegation

Anticipates needs and offers suggestions without prompting

Makes informed choices based on available data and objectives

Integrates with business solutions such as HRIS systems and social tools.

Is accessible from a mobile device and by users on the go.

Corporate discount platforms provide employees with access to discounts on products and services.

Provides employee survey and feedback features.

Provides flexible and easy-to-manage employee reward options.

Centralized storage for employee data, records, and performance metrics

Allows employees to set and manage work or career related goals

Digital greeting cards that are sent electronically, usually via email

Manages incentive programs such as profit sharing, stock awards, and individual bonus plans

Games or game-like elements to track progress and reward accomplishments

Software program that continuously adjusts its behavior based on observed data

Boards that use custom metrics to show how leading performers compare to other individuals/teams

Communicate using direct chat or messages within the system

Manage and monitor spending to align with the financial constraints or goals

Access software remotely via mobile devices

Allow users to access multiple services after entering their login credentials once

Application programming interface that allows for integration with other systems/databases

Allows employees to praise one another in a social network-like feed visible to the whole organization

Builds a system of recognition and rewards to encourage employee performance and link outcomes to business needs

Pre-designed layouts that can be customized to match preferences and requirements

Provides real-time feedback and assessments on employee performance, skills, and accomplishments

Add customized logos and colors to align with company branding

Formally proposing oneself or choosing someone as a candidate for a job, responsibility, or award

Track accrued recognition and rewards at an individual employee level

Forums and/or tools where employees/ers recognize and showcase peers' achievements to boost workplace culture & community engagement

Distribute awards to winners via prizes, coupons, giveaways, items, redemption codes, etc.

Tracks metrics that provide insight into how a user interacts with any interface or product

Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges

Alter the layout and content of reports

Timed notification for any upcoming task, deadline, appointment, or activity

A catalog which lists a selection of rewards for incentive programs, loyalty programs, referral programs, and more

Allows managers to praise, recognize skills, and give feedback to their employees

Tools for collecting comprehensive feedback on an employee from peers, subordinates, and manager

Leave comments and notes on documents for others to view

Use AI to generate content in the form of text, images, videos, etc.

A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users

Manage and support multiple languages

View and track pertinent metrics to find patterns and gain insights from data

Gauge satisfaction and receive information for improvement and success

Communicate using direct chat or messages within the system

A collection of customer information such as contact details, demographics, previous interactions, etc.

Add customized logos and colors to align with company branding

Record the audio of phone conversations for quality assurance purposes

Create and automatically send premade copy in response to customer messages

Read and accept a combination of touch tone keypad selections and voice inputs and provide the appropriate prerecorded voice response

Manage, store and organize emails within the system or via third-party apps

Create, save, and re-purpose templates for emails, forms, etc.

Send messages via SMS

Gauge satisfaction and receive information for improvement and success

Handles digital content throughout its lifecycle, from creation and storage to distribution and archiving

Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support

Track and manage adherence to policies for any service, product, process, or supplier

Manage and support multiple languages

Track interaction history by documenting conversations for contacts

Set up connections to third-party platforms to improve business processes

Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc.

Create, design and manage workflows for repetitive tasks

Access previous interactions or concerns to maintain customer relationships

Dashboard to view the status of ongoing processes, identify current incidents and track past activities

A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users

Supports various video file formats

Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system

Organize, prioritize, and manage incoming communications

Application programming interface that allows for integration with other systems/databases

Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges

Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service

Collection, analysis, and representation of numerical data and generation of reports to understand various patterns

Provides a channel for team members to share media files, communicate, and work together

Track and document all activities across devices, networks, and other systems

Allows planning and deployment of an overall communications strategy.

Includes or integrates with content creation apps.

Outbound communications are segmented and personalized.

Inbound contacts are identified and handled based on history.

Software verifies compliance with GDPR, CAN-SPAM, and other legal requirements.

Send messages, notifications, or documents to an entire customer base at the same time

Allows communication with customers or users via multiple channels such as phone, email, live chat, etc.

Generate personalized communications upon request to meet customer needs

Allow the audience to interact or engage with the content

Consolidate IT systems monitoring overviews to a single pane for quick insights.

Offer pre-built and custom reporting and dashboards for quick insights into system states.

Set expected baselines for system functions.

Create and distribute detailed alerts via email, phone, and messaging for potential and active failures and errors.

Software incorporates multiple digital communications channels.

Allows incorporation of inbound contacts from non-marketing channels.

Includes physical media (mail, flyers, billboards, etc.) in the channels mix.

Monitor usage and activity on a diverse array of IT systems, e.g., servers, databases, and networks.

Generate real-time high-level and/or in-depth analytics regarding monitored systems activity.

Generate insights into IT systems utilizing event metrics, logging, traces, and metadata.

Integrate AI and/or machine learning capabilities to identify and address potential and active failures and errors.

Identifies key phrases, themes, and patterns within a given text

Outputs the sentiment (positive or negative) of a given text

Measures and reports on NPS, CSAT, or other metrics over time

Tag content to organize and assign to specific departments or categories

Break down a population of users by demographics, sequence actions, time, and able to build custom segments.

Allows users to easily build customized reports and dashboards.

Streamlining repetitive tasks and activities through automated and predefined workflows

Provides robust sharing options for communication with both internal and external stakeholders.

Provides users with a pre-built library of useable content.