[ Edge Reviews ](https://www.g2.com/products/eyerate-reviews-edge/reviews) [ Edge Reviews ](https://www.g2.com/products/eyerate-reviews-edge/reviews) # Edge Features ##### ## Consumer Intelligence (3) Customer Feedback Provides a forum for customers to give feedback and data storage for company analysis. Competitive Intelligence Allows users to get real-time information on competitors performance and reputation. Sentiment Analysis Gives users greater visibility into the how feel and respond to reputation gaining tactics. Show More ##### ## Reporting (3) Revenue Reporting Provides tools with enhanced filtering and correlation between revenue and reputation. Corporate Reporting Helps monitor the overall performance of marketing efforts and brand establishment. Dashboard Provides a centralized hub and management tools for all data points related to online reputation. Show More ##### ## Media Monitoring (3) Social Networks Monitoring Helps track and monitor social media trends and interactions. Social Media Management Helps manage social messaging and measures the full impact of social campaigns. Digital Media Monitoring Helps manage ad messaging and measures the full impact of digital advertising campaigns. Show More ##### ## In-House Management (2) Employee Performance Gives visibility into employee performance and each individual's impact on reputation initiatives. Team Workflow Helps establish a workflow that allows team members to communicate effectively and collaboratively. Show More ##### ## Text Messaging (8) Bulk SMS Enables users to send mass text message campaigns Two-Way Text Messaging Facilitates two-way text messaging to encourage consumer engagement and loyalty Text Scheduler Provides the ability to schedule single or bulk text messages to recipients on a specific date and time Automatic Replies Provides automatic text message replies to recipients Automatic URL Shortening Provides automatic URL shortening to use less characters via text MMS Marketing Sends out multimedia via text messages, such as coupons, pictures, and audio Personalization Offers features for personalizing text messages based on customer information or past behavior Transactional SMS Allows users to establish automated workflows and triggers to deliver transactional text messages Show More ##### ## Channels (3) Multi-Channel Coverage Software incorporates multiple digital communications channels. Open Listening Allows incorporation of inbound contacts from non-marketing channels. Physical Media Includes physical media (mail, flyers, billboards, etc.) in the channels mix. Show More ##### ## Design (5) Communications Strategy Development Allows planning and deployment of an overall communications strategy. Create Content Includes or integrates with content creation apps. Personalization Outbound communications are segmented and personalized. Inbound Identification Inbound contacts are identified and handled based on history. Regulatory Compliance Software verifies compliance with GDPR, CAN-SPAM, and other legal requirements. Show More ##### ## SMS Platform (6) Reporting Provides pre-built or customizable performance reports Automation Automates tasks and features for added convenience White Label Offers a white labeling service for agencies or resellers to customize platform branding Text-to-Landline Text enables landline phones so users can receive text messages sent to an existing business number Short Codes Provides businesses with 5- to 6-digit short codes for running text marketing campaigns API Integration Facilitates the integration of text messaging into existing business applications through an SMS gateway API Show More ##### ## Feedback Management (3) Tagging Tag content to organize and assign to specific departments or categories Segmentation Break down a population of users by demographics, sequence actions, time, and able to build custom segments. Custom Reports and Dashboards Allows users to easily build customized reports and dashboards. Show More ##### ## Feedback Analysis (3) Thematic Analysis Identifies key phrases, themes, and patterns within a given text Sentiment Analysis Outputs the sentiment (positive or negative) of a given text NPS/CSAT Scoring Measures and reports on NPS, CSAT, or other metrics over time Show More ##### ## Feedback Sources (4) Online Reviews Analyzes feedback from online reviews Surveys Analyzes feedback from surveys through built-in survey features or integrations with survey tools Social Media Analyzes customer feedback from social media Customer Service Channels Analyzes feedback sourced from integrations with customer service tools, such as help desks and live chat Show More ##### ## Generative AI (1) AI Text Generation Allows users to generate text based on a text prompt. Show More ##### ## Agentic AI - SMS Marketing (6) Autonomous Task Execution Capability to perform complex tasks without constant human input Multi-step Planning Ability to break down and plan multi-step processes Cross-system Integration Works across multiple software systems or databases Natural Language Interaction Engages in human-like conversation for task delegation Proactive Assistance Anticipates needs and offers suggestions without prompting Decision Making Makes informed choices based on available data and objectives Show More ##### ## Agentic AI - Online Reputation Management (6) Autonomous Task Execution Capability to perform complex tasks without constant human input Multi-step Planning Ability to break down and plan multi-step processes Cross-system Integration Works across multiple software systems or databases Adaptive Learning Improves performance based on feedback and experience Proactive Assistance Anticipates needs and offers suggestions without prompting Decision Making Makes informed choices based on available data and objectives Show More [ ![Pylon](https://images.g2crowd.com/uploads/product/hd_favicon/6186416725dd54b02b5d7d0a74b71289/pylon-pylon.svg "Pylon") Sponsored Pylon 4.7/5 (110) Visit Website ](javascript:void(0)) ## Top-Rated Alternatives [ ![Birdeye](https://images.g2crowd.com/uploads/product/hd_favicon/514fe0a03abf96030f2ff069dc84ec93/birdeye.svg "Birdeye") Birdeye 4.7/5 (3,961) ](https://www.g2.com/products/birdeye/reviews) [ ![Podium](https://images.g2crowd.com/uploads/product/hd_favicon/7ad51b1556a385a48c1ebe601ccfab27/podium.svg "Podium") Podium 4.5/5 (2,025) ](https://www.g2.com/products/podium/reviews) [ ![Adobe Experience Manager](https://images.g2crowd.com/uploads/product/hd_favicon/c72755fcd8e693fbaaa4c38e0d4fc360/adobe-experience-manager.svg "Adobe Experience Manager") Adobe Experience Manager 4.2/5 (650) ](https://www.g2.com/products/adobe-experience-manager/reviews) [ View All Alternatives ](https://www.g2.com/products/eyerate-reviews-edge/competitors/alternatives) ##### Categories on G2 [ SMS Marketing ](https://www.g2.com/categories/sms-marketing)[ Customer Communications Management ](https://www.g2.com/categories/customer-communications-management)[ Feedback Analytics ](https://www.g2.com/categories/feedback-analytics) [ Online Reputation Management ](https://www.g2.com/categories/online-reputation-management) Show More ##### Explore More [ Which is the best AI customer support agent software? ](https://www.g2.com/discussions/which-is-the-best-ai-customer-support-agent-software)[ Top-rated platforms for combining mapping with analytics ](https://www.g2.com/discussions/what-are-the-top-rated-platforms-for-combining-mapping-with-analytics)[ What are the best enterprise mobility management solutions for managing thousands of corporate smartphones and tablets securely? ](https://www.g2.com/discussions/what-are-the-best-enterprise-mobility-management-solutions-for-managing-thousands-of-corporate-smartphones-and-tablets-securely) [ Top platforms for managing cloud compliance documentation ](https://www.g2.com/discussions/what-are-the-top-platforms-for-managing-cloud-compliance-documentation)[ PR Firms in London ](https://www.g2.com/categories/pr-firms/locations/greater-london-england-gb)[ Pros and Cons Details ](https://www.g2.com/products/eyerate-reviews-edge/reviews?qs=pros-and-cons) Show More [ Which is the best AI customer support agent software? ](https://www.g2.com/discussions/which-is-the-best-ai-customer-support-agent-software)[ Top-rated platforms for combining mapping with analytics ](https://www.g2.com/discussions/what-are-the-top-rated-platforms-for-combining-mapping-with-analytics)[ What are the best enterprise mobility management solutions for managing thousands of corporate smartphones and tablets securely? ](https://www.g2.com/discussions/what-are-the-best-enterprise-mobility-management-solutions-for-managing-thousands-of-corporate-smartphones-and-tablets-securely) [ Top platforms for managing cloud compliance documentation ](https://www.g2.com/discussions/what-are-the-top-platforms-for-managing-cloud-compliance-documentation)[ PR Firms in London ](https://www.g2.com/categories/pr-firms/locations/greater-london-england-gb)[ Pros and Cons Details ](https://www.g2.com/products/eyerate-reviews-edge/reviews?qs=pros-and-cons)