Hi Bacil,

Thank you so much for your thoughtful review and for being a long-time Eclipse user. We’re thrilled to hear that our financial reporting tools have helped elevate your ability to monitor and analyze project profitability with precision. It’s also great to know that the user-friendly design has made it easier for your team to collaborate and work efficiently across departments.

We appreciate you pointing out the occasional technical issues you’ve experienced with remote payroll processing. While we’re glad to hear our support team was able to resolve things quickly, your feedback helps us stay focused on making continuous improvements to ensure a smoother experience in every area.

Thanks again for sharing your insights. We’re grateful to have you as part of the Explorer community.

Hi Claudia,

Thank you for your thoughtful review and for sharing how Eclipse is helping streamline your daily work. We’re glad to hear that the intuitive interface, real-time updates, and integrations are making your day-to-day tasks more efficient.

We appreciate you highlighting areas for improvement as well. The performance issue you mentioned is something we’d love to take a closer look at, as there may be optimization opportunities to help reduce lag when working with those larger files or datasets.

Regarding dashboard customization, Eclipse dashboards can be tailored to specific roles and workflows. If you're open to exploring this and the performance issues further, please reach out to your Explorer Account Manager so they can facilitate this.

Thanks again for your feedback!

Thank you for sharing such a detailed review of your experience with Eclipse. It’s great to hear that the timecard import process and detailed hour coding have made a positive impact on your workflows.

We also appreciate your honest feedback about the support process and the learning curve during setup. While we strive to respond to urgent issues quickly, we understand that not having someone to call directly can be frustrating. Your input helps us continue to evaluate and improve both the product experience and our support model, so your feedback has been forwarded to that team.

Thanks again for taking the time to share your thoughts.

Hi Sara - Thank you for taking the time to share your experience with Eclipse. We're glad to hear that you find the system easy to navigate and helpful for accessing the information you need day to day.

We’re really sorry to hear about the recurring issues in the billing system. It’s good to know that the problems were eventually resolved, but we understand how frustrating it must be to encounter them repeatedly. Your feedback has been shared with our product team so we can take a closer look and work toward a more permanent solution.

If you're open to it, we’d welcome a follow-up conversation to better understand the specific billing scenarios and how we might prevent these disruptions in the future. Please feel free to reach out to your Explorer Account Manager so we can continue the conversation.

Thank you again for helping us improve Eclipse.

Thank you for your feedback and for highlighting what’s working well for you. We're glad to hear that toggling between tasks and uploading documents is easy, and that you've had a positive experience with our support team.

We also appreciate your comments on where Eclipse could be improved. Many of the concerns you mentioned such as mass updates, PO creation, and integration, can often be addressed through features like Uplink, customized data entry views, or other best practices. If you're open to it, your Explorer Account Manager would be happy to help you get set up and provide any training needed to streamline these processes.

We’d also be glad to review the performance issues you mentioned to better understand what’s happening and recommend the best path forward.

With a system as feature-rich as Eclipse, we understand it can sometimes feel like a lot to navigate. We're actively improving our Customer Portal, training resources, and communication to make it easier to discover and use the features that matter most to your team.

Thank you again for taking the time to share your thoughts. We're here to support you and would welcome the opportunity to work together on adjustments that can help Eclipse run more smoothly for your team.

Hi Daniella,

Thank you for taking the time to leave a review and share your experience with Eclipse. We're so glad to hear that having multiple aspects of your role supported in one platform has been helpful, and that you’ve found the interface easy to learn and adapt to.

We’re sorry to hear about the lags and occasional freezing you've encountered. That’s definitely not the experience we want for our users. Your feedback has been shared with our product team, and we’d love to learn more about the specific issues so we can help troubleshoot or escalate them appropriately. Please don’t hesitate to reach out to your Explorer Account Manager if you're open to a deeper look.

Thanks again for your feedback.

Thank you for your feedback and for highlighting how Eclipse has streamlined your accounts payable process. We're glad to hear it's made a noticeable difference in both speed and organization, especially compared to the multiple systems you were using before.

We also appreciate your comments about document management. We're pleased to share that the ability to delete and rearrange pages is a feature we're planning to add in the future, and feedback like yours helps guide our development priorities.

Thank you again for taking the time to share your experience with us.

Hi Bob - Thank you for updating your review and for sharing your experience. We're glad to hear that the PO system is making it easier to stay organized and that having real-time visibility across multiple locations has been a benefit for your team. That kind of accessibility is exactly what we aim to deliver with Eclipse.

We also appreciate you flagging the slowdown issue. While performance concerns like that aren’t common across our customer base, we’d love to help look into it further. If you're open to it, we’d recommend reaching out to your Explorer Account Manager to coordinate resources to address the issue.

Thanks again for your feedback!

We're happy to hear that Explorer Eclipse is making it easier for you to issue POs. We appreciate your feedback about the steps being a bit tedious, and we will take this into consideration as we continue to enhance the user experience.