ExpensePoint Pros and Cons: Top 5 Advantages and Disadvantages

Quick AI Summary Based on G2 Reviews

Generated from real user reviews

Users find ExpensePoint to have exceptional ease of use, enhancing navigation and overall efficiency in expense management. (7 mentions)

Users commend the outstanding customer support from ExpensePoint, enhancing their experience and resolving issues efficiently. (5 mentions)

Users value the exceptional expense tracking capabilities of ExpensePoint, enhancing visibility and simplifying report generation. (5 mentions)

Users find ExpensePoint to be intuitive and user-friendly, enhancing experience and making expense management seamless. (5 mentions)

Users value the efficiency of ExpensePoint, appreciating its automation and user-friendly interface for streamlined expense management. (3 mentions)

Users encounter approval issues with ExpensePoint, facing challenges with transaction glitches and complex user setup. (3 mentions)

Users find the limited customization options frustrating, making the app less intuitive and harder to use effectively. (2 mentions)

Users appreciate the support team but find limited reporting options requiring extra contact for custom reports frustrating. (2 mentions)

Users find the interface not intuitive, particularly for setting up approval chains and navigating features. (2 mentions)

Users find the poor customer support of ExpensePoint to be a recurring inconvenience during issues and report requests. (2 mentions)

5 Pros or Advantages of ExpensePoint

1. Ease of Use

Users find ExpensePoint to have exceptional ease of use, enhancing navigation and overall efficiency in expense management.

See 7 mentions

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Tajha S.

Enterprise (> 1000 emp.)

5.0/5

"An absurdly simple spend and expense management software"

What do you like about ExpensePoint?

The ExpensePoint support team has been a great help whenever we're experiencing issues and it's an easy to use app.

Verified User

Mid-Market (51-1000 emp.)

5.0/5

"Great software"

What do you like about ExpensePoint?

Expensepoint is easy to use and offers a robust set of features that make our processes more efficient. Customer support is outstanding.

2. Customer Support

Users commend the outstanding customer support from ExpensePoint, enhancing their experience and resolving issues efficiently.

See 5 mentions

See Related User Reviews

Tajha S.

Enterprise (> 1000 emp.)

5.0/5

"An absurdly simple spend and expense management software"

What do you like about ExpensePoint?

The ExpensePoint support team has been a great help whenever we're experiencing issues and it's an easy to use app.

Verified User

Mid-Market (51-1000 emp.)

5.0/5

"Great software"

What do you like about ExpensePoint?

Expensepoint is easy to use and offers a robust set of features that make our processes more efficient. Customer support is outstanding.

3. Expense Tracking

Users value the exceptional expense tracking capabilities of ExpensePoint, enhancing visibility and simplifying report generation.

See 5 mentions

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Verified User

Small-Business (50 or fewer emp.)

5.0/5

"Keeps Budgets on Track and Speeds Up Team Reimbursements"

What do you like about ExpensePoint?

ExpensePoint’s has been incredibly helpful for its ability to create custom reports and it’s mileage tracking

Natasha F.

Mid-Market (51-1000 emp.)

5.0/5

"It has streamlined our visa expense entry process and made it so much easier."

What do you like about ExpensePoint?

Being able to upload and attach receipts to expenses. Getting approvals within the system

4. Intuitive

Users find ExpensePoint to be intuitive and user-friendly, enhancing experience and making expense management seamless.

See 5 mentions

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Verified User

Mid-Market (51-1000 emp.)

5.0/5

"Great software"

What do you like about ExpensePoint?

Expensepoint is easy to use and offers a robust set of features that make our processes more efficient. Customer support is outstanding.

Verified User

Mid-Market (51-1000 emp.)

5.0/5

"very user friendly"

What do you like about ExpensePoint?

It is intuitive and easy to use. Customer Service is fantastic, best i have experienced with software support.

5. Efficiency

Users value the efficiency of ExpensePoint, appreciating its automation and user-friendly interface for streamlined expense management.

See 3 mentions

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Verified User

Mid-Market (51-1000 emp.)

5.0/5

"Great software"

What do you like about ExpensePoint?

Expensepoint is easy to use and offers a robust set of features that make our processes more efficient. Customer support is outstanding.

Karla G.

Mid-Market (51-1000 emp.)

4.0/5

"Great System with Excellent Support, but Some Areas Could Improve"

What do you like about ExpensePoint?

ExpensePoint has been a great tool for our organization. The system is extremely user-friendly, making it very easy for employees to submit and manage

5 Cons or Disadvantages of ExpensePoint

1. Approval Issues

Users encounter approval issues with ExpensePoint, facing challenges with transaction glitches and complex user setup.

See 3 mentions

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Verified User

Mid-Market (51-1000 emp.)

5.0/5

"very user friendly"

What do you dislike about ExpensePoint?

glitches with transactions not coming into the users account.

Verified User

Mid-Market (51-1000 emp.)

4.5/5

"Overall happy with the product and the support"

What do you dislike about ExpensePoint?

Some of the website and app are not as intuitive as they could be, such as setting up approval chains. There are also a few missing features, such as

2. Limited Customization

Users find the limited customization options frustrating, making the app less intuitive and harder to use effectively.

See 2 mentions

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Verified User

Small-Business (50 or fewer emp.)

4.5/5

"Solid expense reporting system"

What do you dislike about ExpensePoint?

It would be nice if the default action from the receipt wallet were either "Create a New Expense" or to have the option to change this default in sett

Verified User

Mid-Market (51-1000 emp.)

4.5/5

"Overall happy with the product and the support"

What do you dislike about ExpensePoint?

Some of the website and app are not as intuitive as they could be, such as setting up approval chains. There are also a few missing features, such as

3. Limited Reporting

Users appreciate the support team but find limited reporting options requiring extra contact for custom reports frustrating.

See 2 mentions

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Verified User

Small-Business (50 or fewer emp.)

5.0/5

"Keeps Budgets on Track and Speeds Up Team Reimbursements"

What do you dislike about ExpensePoint?

Love the support team but you have to contact them to get custom reports

Verified User

Small-Business (50 or fewer emp.)

4.0/5

"A good solution for small businesses"

What do you dislike about ExpensePoint?

I would like to see more reporting options

4. Not Intuitive

Users find the interface not intuitive, particularly for setting up approval chains and navigating features.

See 2 mentions

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Verified User

Mid-Market (51-1000 emp.)

4.5/5

"Overall happy with the product and the support"

What do you dislike about ExpensePoint?

Some of the website and app are not as intuitive as they could be, such as setting up approval chains. There are also a few missing features, such as

Lindsay H.

Mid-Market (51-1000 emp.)

5.0/5

"Credit card reconciliation is a breeze now!"

What do you dislike about ExpensePoint?

As with all new programs, the interface takes some getting used to. We've had some glitches come up from time to time but the support team has been ex

5. Poor Customer Support

Users find the poor customer support of ExpensePoint to be a recurring inconvenience during issues and report requests.

See 2 mentions

See Related User Reviews

Tajha S.

Enterprise (> 1000 emp.)

5.0/5

"An absurdly simple spend and expense management software"

What do you dislike about ExpensePoint?

Not much, it'd be nice if we didn't have to contact support during issues but they've always been responsive.

Verified User

Small-Business (50 or fewer emp.)

5.0/5

"Keeps Budgets on Track and Speeds Up Team Reimbursements"

What do you dislike about ExpensePoint?

Love the support team but you have to contact them to get custom reports

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Lindsay H.

Accounts Payable

Accounting

Mid-Market (51-1000 emp.)

8/15/2025

"Credit card reconciliation is a breeze now!"

5/5

What do you like best about ExpensePoint?

ExpensePoint has fully automated our process for how we handle credit card purchases and virtually eliminated the human error that used to come with it. We're also able to get everything reconciled much quicker now. Review collected by and hosted on G2.com.

What do you dislike about ExpensePoint?

As with all new programs, the interface takes some getting used to. We've had some glitches come up from time to time but the support team has been excellent in helping us get it sorted out. Review collected by and hosted on G2.com.

Natasha F.

Finance Officer-Accounts Payable

Mid-Market (51-1000 emp.)

8/18/2025

"It has streamlined our visa expense entry process and made it so much easier."

5/5

What do you like best about ExpensePoint?

Being able to upload and attach receipts to expenses. Getting approvals within the system Review collected by and hosted on G2.com.

What do you dislike about ExpensePoint?

Not being able to link one receipt to multiple expenses, especially airline receipts. Review collected by and hosted on G2.com.

Verified User in Non-Profit Organization Management

Small-Business (50 or fewer emp.)

12/7/2021

"Solid expense reporting system"

4.5/5

What do you like best about ExpensePoint?

Improved receipt reading has resulted in less editing of content provided from the scans of receipts. Review collected by and hosted on G2.com.

What do you dislike about ExpensePoint?

It would be nice if the default action from the receipt wallet were either "Create a New Expense" or to have the option to change this default in settings. Review collected by and hosted on G2.com.

Response from Sherry McKeen of ExpensePoint

edit

Thanks for the review. I'm glad ExpensePoint is making your expense process easier.

Kind regards,

Sherry McKeen - Vice President - Global Client Relations

Verified User in Banking

Mid-Market (51-1000 emp.)

8/15/2025

"Overall great software and easy to use"

4/5

What do you like best about ExpensePoint?

The visibility it gives you over the expenses. Ease of use. Ease of Implementation. Review collected by and hosted on G2.com.

What do you dislike about ExpensePoint?

Nothing really to do with ExpensePoint, but more so with an internal culture and acceptance of new technology. We had a slow start, but acceptance increased across with internal support and guidance. Review collected by and hosted on G2.com.

Verified User in Consulting

Small-Business (50 or fewer emp.)

11/3/2025

"Keeps Budgets on Track and Speeds Up Team Reimbursements"

5/5

What do you like best about ExpensePoint?

ExpensePoint’s has been incredibly helpful for its ability to create custom reports and it’s mileage tracking Review collected by and hosted on G2.com.

What do you dislike about ExpensePoint?

Love the support team but you have to contact them to get custom reports Review collected by and hosted on G2.com.

Cheryl D.

Landlord

Mid-Market (51-1000 emp.)

8/15/2025

"EP Review"

4.5/5

What do you like best about ExpensePoint?

Approval process flow, receipt wallet, import of credit card transactions Review collected by and hosted on G2.com.

What do you dislike about ExpensePoint?

at times it is very slow, sometimes attachments come in too small to read Review collected by and hosted on G2.com.

Verified User in Real Estate

Small-Business (50 or fewer emp.)

8/15/2025

"Homestead ExpPoint Review"

5/5

What do you like best about ExpensePoint?

Easy to handle and navigate; receipt scanning and information capture. Review collected by and hosted on G2.com.

What do you dislike about ExpensePoint?

There is nothing that I dislike about ExpensePoint at this time. Review collected by and hosted on G2.com.

Verified User in Food & Beverages

Mid-Market (51-1000 emp.)

8/19/2025

"Great software"

5/5

What do you like best about ExpensePoint?

Expensepoint is easy to use and offers a robust set of features that make our processes more efficient. Customer support is outstanding. Review collected by and hosted on G2.com.

What do you dislike about ExpensePoint?

Not much. Expense point is very easy to configure and manage. Review collected by and hosted on G2.com.