Essential Personnel Reviews & Product Details

What I like best about Essential Personnel is the customer support and their commitment to understanding the El Paso Fire Department’s needs. Our customer success representative is the best we have worked with across the platforms our department uses. She responds quickly, follows through on questions, checks in consistently, and has even responded outside her regular work hours. Regular meetings keep communication open and projects moving. We also appreciate their honesty. The team clearly explains what the platform can and cannot do, which helps us set realistic expectations and make informed decisions. They welcome feedback, explore creative solutions, and customize features where possible to support our department’s processes. Essential Personnel has helped us modernize and streamline several processes, making our workflows more efficient. Their responsiveness, transparency, and willingness to work through challenges with us have made this a valuable partnership. Review collected by and hosted on G2.com.

We have not experienced any clear downsides with Essential Personnel. Their team continues to address our requests, from small user interface improvements to API integrations and larger enhancements. They communicate openly about feasibility and timelines and work with us to meet the El Paso Fire Department’s needs. That responsiveness has kept our experience consistently positive. Review collected by and hosted on G2.com.

What I like best about Essential Personnel is the friendly and supportive staff. They are professional, responsive, and genuinely care about helping people find the right solutions to department needs. I appreciate how easy they make the process and how they keep communication clear throughout. Overall, my experience with Essential Personnel has been very positive! Review collected by and hosted on G2.com.

The only downside for my department is that it adds yet another piece of software for us to use. We already have other tools for incident reporting and notifications, so this ends up being one more system we have to manage and keep up with. Review collected by and hosted on G2.com.

What I like most is how easily it can be customized to our agency’s needs. It also brings all of our internal management needs together in one place, which makes things much simpler. On top of that, the Essential Personnel team is VERY responsive whenever we have a question, and they’re just as helpful when we submit feature requests. The pricing is also extremely reasonable compared to the other solutions we reviewed. Review collected by and hosted on G2.com.

It is still a little bit skewed towards some kind of industrial workplace type of organization, especially the "Safety and Wellness" which we are using for internal affairs type incidents at our law enforcement agency. I'd like to see this tailored to LE a little bit better. But it is not a huge issue for us. Review collected by and hosted on G2.com.

I have found it to be very intuitive as an administrator and user. I love how they are open to suggestions and have implemented most of what we have suggested as needed changes. Review collected by and hosted on G2.com.

I wouldn't consider it a finished product, it still needs some work to be a one stop shop for emergency services personnel management but it is on its way there. Review collected by and hosted on G2.com.

I like that Essential Personnel gives us one location to see just about everything related to an employee, from education and certifications to taskbooks, 360 reviews, evaluations, records, and awards. The master brief sheet is invaluable because it gives me a quick and easy full historical view of an employee’s performance. I did not realize how much we needed Essential Personnel until we had it, and it has become a top-tier tool for our agency. Their customer support is the best I have experienced in 23 years of public safety technology—they are responsive, open to input and customer ideas, and involved in creating a tool that works for us specifically. The user interface looks good but performs even better. I have never gotten frustrated navigating it; it is intuitive, the logic makes sense, and our people like its ease of use. People use it daily for 360 reviews and leader notes even though they are not required. Setup was very easy and personalized, with a team member assigned to help us. Review collected by and hosted on G2.com.

I genuinely have no complaints. Review collected by and hosted on G2.com.

We use the software for employee performance tracking, training records, evaluations, and our Field Training Officer (FTO) program. Having these functions in one centralized system helps us stay organized and gives supervisors a clearer picture of employee progress and development Review collected by and hosted on G2.com.

We have not found anything we do not like about the software Review collected by and hosted on G2.com.

I love how customizable everything is. No matter what we’re looking for, EP will work with us to make it happen. Review collected by and hosted on G2.com.

Nothing so far. Essential Personnel has fixed all the concerns we have had. Review collected by and hosted on G2.com.

The overall functionality of the program, the ease of operation and the tremendous support for issues or questions. Review collected by and hosted on G2.com.

There is nothing that I currently dislike, this program was set up perfectly for our department. Review collected by and hosted on G2.com.

It's an easy tool to capture performance and exposure. Review collected by and hosted on G2.com.

Haven't found anything I dislike about the software. Review collected by and hosted on G2.com.

all information is accessible in one place. responsiveness with issues and answering questions. collaboration with the company. the org chart. Review collected by and hosted on G2.com.

getting buy-in from our department. wish i knew all the features the program offers, and the best way to apply it to our agency Review collected by and hosted on G2.com.