Eptura Engage Reviews & Product Details

Eptura Engage is an amazing software for office resource booking. The best thing about this app is its user interface. The app has a proper interface with easy navigation tools. There are multiple options to book a personal space or a meeting space for the workplace. The floor layout gives a complete view of the desk arrangement, which makes it easier to locate the right desk for seat booking. This app is very helpful in handling seat booking for my workplace. Review collected by and hosted on G2.com.

The app's features are impressive. One thing that bothers me about this app is that when you are booking a personal space, you have a weekly limit for the number of seats you can book. These bookings are done for AM and PM for each day, and the maximum booking limit is 6 per week. Hence, one can only book 3 seats for a week, which makes the process tedious for booking seats for further days. As my workplace has very stringent rules for seat booking, even if one day is missed for the seat booking, we lose our seat for that day of the week. The limit factor is the only thing I dislike about the app. The rest of the app is fine with me. Review collected by and hosted on G2.com.

Engages booking grids have been an invaluable tool for our team, providing clear insight into the utilization of our conference rooms and hybrid spaces. The ability to quickly identify under - and over- utilized areas has helped us optimize how we manage our spaces. I also appreciate the option to view room photos, and location maps, which makes navigating and reserving the right space straightforward and efficient. Review collected by and hosted on G2.com.

The area where Engage could improve is in troubleshooting. Currently, resolving issues requires multiple steps and investigations, which can be time-consuming. Customer support would be more effective if it provided clearer step-by-step guides for addressing specific problems. Additionally, greater integration between iOffice and Engage would be valuable- for example, ensuring that changes made in iOffice are automatically reflected in Engage. Review collected by and hosted on G2.com.

I like that Eptura Engage offers very responsive support, usually replying within the same day. The ability to customize emails for meeting invites is great, and having APIs allows me to visualize the whole application. It's simple and easy to test and use, which makes managing my booking system for meeting rooms straightforward. I also appreciate the immediate support, being able to see my bookings via email, getting reminders, and the ease of booking meeting rooms. Review collected by and hosted on G2.com.

I feel that Eptura Engage should improve on their add-in plugins and also probably allow mobile push notifications. Improvement on add-in speed to load the page faster, allow AI insights (e.g., commonly booked rooms suggestions at the top) and also send mobile push notifications. Review collected by and hosted on G2.com.

A range of services that covers what we need to manage staff use of common areas and shared items in the workplace. Review collected by and hosted on G2.com.

The lack of service or knowledge from the help desk really frustrates my team. We still have an ongoing issue with the booking panels and it's more than 6 months now. We constantly get the same response back from the tech team and no one has been able to tell us what went wrong or what is the root cause of the problem. Some of our panels work, some don't. They have all been set up the same way. About half of them went into fault one day and we've been in the cycle of constant back and forth emails. It shouldn't be this difficult. Currently, we're finding this is causing more pain for our end users. Review collected by and hosted on G2.com.

I find the Eptura Engage app very user friendly. The desk booking feature is reliable and robust, which I like a lot. I also appreciate the QR code check-in for desks, as it proves that the desk was used and allows us to record and analyze data on office space usage. The room screens that offer instant booking are great too; they let colleagues jump into an empty room for quick calls, and we can still keep track of the usage data. These features make managing office space in a blended working environment a lot easier. Review collected by and hosted on G2.com.

The sync with Microsoft Outlook for bookings using the Add-In is problematic, especially for recurrent bookings. You can't add a room to an existing Outlook recurrent booking easily, and the process isn't intuitive compared to how Outlook typically works. We have to spend a lot of time on communication and follow-up to inform users how to use the system effectively. If a booking fails, like when an erroneous conflict email is sent, support can't engage with Outlook unless the user has saved the meeting invitation to refer back to. Review collected by and hosted on G2.com.

The whole company uses it every day and it just works. We’ve relied on it for desk and room booking for over 8 years, and it’s become part of our normal routine. The Outlook integration makes booking really easy, and the mobile app is handy for booking on the go. It’s simple, reliable, and does exactly what we need. Review collected by and hosted on G2.com.

Some parts of the interface and admin setup feel a bit dated, and a few things take more tweaking than you’d expect. Nothing major though. Review collected by and hosted on G2.com.

Accounts team has an upper edge and software seems flawless Review collected by and hosted on G2.com.

Billing system, one contract only allows 1 bill to and ship to. For Global customer, this arrangement does not work. Review collected by and hosted on G2.com.

The application is so easy to use and manage for admins and users. Onboarding was seemless. Review collected by and hosted on G2.com.

Would like to see more reporting features and freedom. Would also like to control usage by users and not groups Review collected by and hosted on G2.com.

simplicity, cloud-based solution, representative images of bookable spaces, easy access, and app Review collected by and hosted on G2.com.

The cost is quite high. There are other, more competitive options on the market, and I would like Eptusa to be more affordable in this regard. Review collected by and hosted on G2.com.

We've been using Eptura Engage to manage personal and meeting spaces across our global offices, and overall, it's been easy to set up and use. The self-service aspect makes it simple for our staff to navigate without much support Review collected by and hosted on G2.com.

Some admin features could be streamlined to make management more efficient. It would also be helpful if global admins could view settings from a regular user’s perspective for better oversight. Review collected by and hosted on G2.com.