Eptura Engage Reviews & Product Details

I like that Eptura Engage offers very responsive support, usually replying within the same day. The ability to customize emails for meeting invites is great, and having APIs allows me to visualize the whole application. It's simple and easy to test and use, which makes managing my booking system for meeting rooms straightforward. I also appreciate the immediate support, being able to see my bookings via email, getting reminders, and the ease of booking meeting rooms. Review collected by and hosted on G2.com.

I feel that Eptura Engage should improve on their add-in plugins and also probably allow mobile push notifications. Improvement on add-in speed to load the page faster, allow AI insights (e.g., commonly booked rooms suggestions at the top) and also send mobile push notifications. Review collected by and hosted on G2.com.

A range of services that covers what we need to manage staff use of common areas and shared items in the workplace. Review collected by and hosted on G2.com.

The lack of service or knowledge from the help desk really frustrates my team. We still have an ongoing issue with the booking panels and it's more than 6 months now. We constantly get the same response back from the tech team and no one has been able to tell us what went wrong or what is the root cause of the problem. Some of our panels work, some don't. They have all been set up the same way. About half of them went into fault one day and we've been in the cycle of constant back and forth emails. It shouldn't be this difficult. Currently, we're finding this is causing more pain for our end users. Review collected by and hosted on G2.com.

I find the Eptura Engage app very user friendly. The desk booking feature is reliable and robust, which I like a lot. I also appreciate the QR code check-in for desks, as it proves that the desk was used and allows us to record and analyze data on office space usage. The room screens that offer instant booking are great too; they let colleagues jump into an empty room for quick calls, and we can still keep track of the usage data. These features make managing office space in a blended working environment a lot easier. Review collected by and hosted on G2.com.

The sync with Microsoft Outlook for bookings using the Add-In is problematic, especially for recurrent bookings. You can't add a room to an existing Outlook recurrent booking easily, and the process isn't intuitive compared to how Outlook typically works. We have to spend a lot of time on communication and follow-up to inform users how to use the system effectively. If a booking fails, like when an erroneous conflict email is sent, support can't engage with Outlook unless the user has saved the meeting invitation to refer back to. Review collected by and hosted on G2.com.

The whole company uses it every day and it just works. We’ve relied on it for desk and room booking for over 8 years, and it’s become part of our normal routine. The Outlook integration makes booking really easy, and the mobile app is handy for booking on the go. It’s simple, reliable, and does exactly what we need. Review collected by and hosted on G2.com.

Some parts of the interface and admin setup feel a bit dated, and a few things take more tweaking than you’d expect. Nothing major though. Review collected by and hosted on G2.com.

We've been using Eptura Engage to manage personal and meeting spaces across our global offices, and overall, it's been easy to set up and use. The self-service aspect makes it simple for our staff to navigate without much support Review collected by and hosted on G2.com.

Some admin features could be streamlined to make management more efficient. It would also be helpful if global admins could view settings from a regular user’s perspective for better oversight." Review collected by and hosted on G2.com.

The number of options and possible settings for the configuration of meeting rooms. The flexibility of this configuration. A responsive, friendly, and professional support. A team that is available to respond to our requests. Review collected by and hosted on G2.com.

The bugs encountered with the M365 add-in (often unfortunately related to changes made by Microsoft) and their significant impact on our users, but Eptura has placed a very high priority on resolving them. The difficulty with certain settings that should be native and not specific in the product (such as email translation). The loss of certain features when we migrated to the latest Outlook add-in (non-retrieval of users' privileged profiles, removal of moderation email sending). Review collected by and hosted on G2.com.

Eptura Engage enables employees to work in a hybrid set up and this supports team work and proper resource management

We reserve meeting space, where desks and even parkings are well reserved

We evaluate the effectiveness of the space that we have, analyze the occupants insights and this brings a more realistic view pf the future

Eptura Engage allows use of mobile devices to book or even cancel the booking space

There is the visitors recognition and management capabilities from this app Review collected by and hosted on G2.com.

Admins finds it rough to comprehend and set up the desks and space, more so when dealing with huge crowds

We face conflict reservations, which results to getting the wrong number of seats or desks Review collected by and hosted on G2.com.

Easy to use, intuitive system. Perfect for managing "Back to Office" tasks during Covid situation, but of course will be helpful too after that. Review collected by and hosted on G2.com.

Some options/menu items etc. are not where supposed to be. For admins, it's sometimes a little bit tricky, e.g., when you want to bulk update multiple desks, there should be an option for doing that. Currently, you have to select each item and edit it manually.

For vendor dashboard (cleaning team) there should be also an option to see the desks on the floorplan. At the moment there is just a list view and it's not practical that cleaning staff can't see which desk (number) is in which office.

We manage all our desks, including installed hardware over Condeco. So it would be nice if we could use the report section to create a report where we can see which/how many docking stations type x, or monitors type y we currently have. At the moment, that's not possible because you can't select custom attributes in reports.

Overall, the report section should get more features.

The mobile app should also show desk attributes (like the web app)! Review collected by and hosted on G2.com.

Eptura Engage is mobile friendly, where it helps us book parking, rooms and even other facilities using mobile phones

The app supports hybrid operations, where it helps us conduct our responsibilities while in any location

We use Eptura Engage to track occupation, where accurate layout is made for easy monitoring Review collected by and hosted on G2.com.

Eptura Engage mostly operates on mobile apps, but often, we find some frictions and inefficiencies

We also get double booking from this app, which brings high conflicts Review collected by and hosted on G2.com.

Engages booking grids have been an invaluable tool for our team, providing clear insight into the utilization of our conference rooms and hybrid spaces. The ability to quickly identify under - and over- utilized areas has helped us optimize how we manage our spaces. I also appreciate the option to view room photos, and location maps, which makes navigating and reserving the right space straightforward and efficient. Review collected by and hosted on G2.com.

The area where Engage could improve is in troubleshooting. Currently, resolving issues requires multiple steps and investigations, which can be time-consuming. Customer support would be more effective if it provided clearer step-by-step guides for addressing specific problems. Additionally, greater integration between iOffice and Engage would be valuable- for example, ensuring that changes made in iOffice are automatically reflected in Engage. Review collected by and hosted on G2.com.