EOV6 is a temporary, shared chat layer that runs alongside a live phone call to stop misheard details from wrecking the interaction. It’s not a chatbot. It’s not a CRM. It doesn’t replace voice. It fixes the exact moment where voice fails. During a call, the agent gives the customer a six-digit code. The customer goes to eov6.com, enters the code, and joins a private session. Both sides see the same simple chat window. The agent can say, “Please type your full name,” instead of spelling it three times over a bad line. When the session ends, the data clears. That’s the core design: six-digit code → shared chat → ephemeral session EOV6_OnePager From the current build snapshot: Agent creates session Caller joins with code Bi-directional chat works Caller can send name, email, phone File upload works TTL expiry clears sessions snapshot_v0.1 So conceptually, EOV6 is a clarity layer for voice-based customer service. Operationally, it reduces: Average Handling Time (AHT) Repeat calls caused by misheard info Agent fatigue from repeating compliance or spelling details Strategically, it’s a wedge into the $400B+ call center industry by solving one painfully specific problem: detail capture under friction. One thing to internalize today: Most SaaS products try to replace systems. The smart ones fix micro-moments inside existing systems. EOV6 lives inside the call. That’s its power.