--- title: Entrata Reviews meta_title: 'Entrata Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 820 reviews by the users' company size, role or industry to find out how Entrata works for a business like yours. aggregate_rating: rating_value: 4.6 review_count: 820 scale: '5' date_modified: '2026-10-05' parent_category: name: 'Property Management ' url: https://www.g2.com/categories/property-management-3a460840-65b6-4e78-813b-d467d3e65143 ---

Entrata Pros and Cons: Top 5 Advantages and Disadvantages

Quick AI Summary Based on G2 Reviews

Generated from real user reviews

Users highlight the ease of use of Entrata, appreciating the centralized functions and helpful training resources. (195 mentions)
Users appreciate the user-friendly interface of Entrata, enabling efficient workflows with minimal training required. (87 mentions)
Users appreciate the easy navigation of Entrata, allowing for quick access to features and efficient property management. (65 mentions)
Users value the exceptional customer support from Entrata, ensuring solutions and feedback are prioritized for their needs. (64 mentions)
Users value the efficiency of Entrata, with seamless management from prospect to move-in and easy navigation. (64 mentions)
Users express frustration with missing bulk functions and issues leading to duplicate applications in Entrata. (43 mentions)
Users experience poor usability with Entrata, particularly regarding optimization and tedious processes in navigation and feedback. (24 mentions)
Users often face reporting issues with Entrata, as changes to reports can disrupt their workflow and usage. (24 mentions)
Users often face update issues with Entrata, leading to confusion and reliance on outdated reports. (23 mentions)
Users report poor customer support, often frustrated by unresolved questions and uncommunicative ticket closures. (22 mentions)

5 Pros or Advantages of Entrata

5 Cons or Disadvantages of Entrata

Tiffany S.
TS
Tiffany S.
"Challenging Setup with Limited Functionality Gains"
2.5/5
What do you like best about Entrata?

I find the feature that allows me to write multiple leases at a time very useful, as it gives residents the option to choose. This functionality facilitates the lease creation process for me. Review collected by and hosted on G2.com.

What do you dislike about Entrata?

{"I found the setup process for Entrata difficult and confusing, largely because I received no training. Even after two years, I still don't fully understand how to use it effectively.","The software does not solve the problems I encounter, as everything remains disorganized. The move-in process, in particular, is terrible and inefficient.","When moving residents into bed spaces, I encounter a cumbersome process where I must manually move each resident. This creates a cascading effect of errors and is extremely time-consuming because of the complexity in dealing with multi-versus single contracts.","Writing leases is an arduous task as the dates and payments are not in chronological order. This adds unnecessary complexity and time to the leasing process.","The leads board lacks a holding section for applicants whose eligibility is pending, compelling me to manage follow-ups inefficiently."} Review collected by and hosted on G2.com.

AH
Antonio H.
Small-Business (50 or fewer emp.)
"Effortless Utility Management, Lacks Email Robustness"
5/5
What do you like best about Entrata?

I like Entrata's automated reminders and notifications, as they help me with reminders for rent, renewals, and other actions, reducing the chance of mistakes. The initial setup was fast, which was convenient. Review collected by and hosted on G2.com.

What do you dislike about Entrata?

I think the email campaign and communication tools need work. The AI email feature and mass messaging tool could really use some improvements. Review collected by and hosted on G2.com.

Verified User in Consumer Services
AC
Verified User in Consumer Services
Small-Business (50 or fewer emp.)
"Entrata’s High Performance and Integrity Makes Day-to-Day Operations A Paradise"
5/5
What do you like best about Entrata?

What I like most about Entrata is the layout design and the overall delivery of the software. It displays quality functionality and simple navigation to complete day to day tasks. Review collected by and hosted on G2.com.

What do you dislike about Entrata?

There isn’t a single tool that I particularly dislike about Entrata; The software is an incredibly high performing interface. What I would recommend is enhancements to options like filtering when narrowing down specifics. Review collected by and hosted on G2.com.

Brian A.
BA
Brian A.
"Effortlessly Organizes Tenant Requests"
5/5
What do you like best about Entrata?

I really like how neatly and organized everything is in Entrata, making it super easy to find what I need. The filters are great for narrowing down my specific searches, like when I need to find service requests completed on certain days or months within the last thirty days. This organization and ease of use make my tasks much more manageable. Review collected by and hosted on G2.com.

What do you dislike about Entrata?

No dislikes at the moment. Review collected by and hosted on G2.com.

CL
Cristian L.
Maintenance supervisor
"Organized, User-Friendly, but Mobile Access Needs Improvement"
5/5
What do you like best about Entrata?

I like how organized Entrata is. I enjoy that everything is organized and easy to find, which makes my work easier. The initial setup was very easy because everything is very detailed. I would say Entrata deserves a 10 when recommending it to a friend or colleague. Review collected by and hosted on G2.com.

What do you dislike about Entrata?

I would like to have the same access that I have on the laptop on my cell phone. Review collected by and hosted on G2.com.

Sam P.
SP
Sam P.
Associate, Invesments
Mid-Market (51-1000 emp.)
"Helpful Tool for Real Estate Operators"
5/5
What do you like best about Entrata?

The dynamic functionality of Entrata eliminates the need for multiple software systems to store and pull financial data. This has reduced friction for our team and ensures consistent and accurate data across the company.

Another great thing about Entrata is that it is very intuitive and makes training new employees quite easy. This makes it easy to implement across our platform.

We use Entrata very frequently for external due diligence, financial reporting, and a variety of other daily uses.

The customer support team has also allowed us to implement a variety of new reports into our default pulls through Entrata, which have been very easy to integrate.

Entrata offers a wide range of API integrations, including marketing platforms, payment processors, and smart home technology, allowing operators to customize their tech stack without sacrificing system stability. Review collected by and hosted on G2.com.

What do you dislike about Entrata?

If there were any room for improvement it would be more customizable reports. We feel there are some limitations to some of the niche reporting we require. Review collected by and hosted on G2.com.

Elle R.
ER
Elle R.
Leasing Specialist
Small-Business (50 or fewer emp.)
"Easy to Use"
5/5
What do you like best about Entrata?

I like that it’s very easy to use and everything is organized Review collected by and hosted on G2.com.

What do you dislike about Entrata?

I don’t like that it’s something a slow when I have other tabs open Review collected by and hosted on G2.com.

JF
Julia F.
Small-Business (50 or fewer emp.)
"Streamlined Leasing with Entrata, Needs Better Support"
5/5
What do you like best about Entrata?

I like the automated leasing workflow in Entrata, where everything from the application to lease signing can be handled electronically. The initial setup was smooth. Review collected by and hosted on G2.com.

What do you dislike about Entrata?

I think they need to improve customer support responsiveness. It's sometimes slow or ineffective when issues occur. Review collected by and hosted on G2.com.

Verified User in Real Estate
UR
Verified User in Real Estate
Small-Business (50 or fewer emp.)
"User-Friendly Entrata That Makes Leasing and Transitions Easy"
5/5
What do you like best about Entrata?

I love how user friendly the system is. I am able to generate leases, upload documents, verify insurance, communicate with residents, keep track of all leases and leads and even have a calendar for my schedule. Review collected by and hosted on G2.com.

What do you dislike about Entrata?

I like everything about Entrata. I used this system with my last employer and now with my new employer and it has made the transition so easy! Review collected by and hosted on G2.com.

JC
Jermaine C.
Sr IT Analyst
Mid-Market (51-1000 emp.)
"Excellent Property Management Software"
5/5
What do you like best about Entrata?

With the added security of the two factor it makes the software more secure Review collected by and hosted on G2.com.

What do you dislike about Entrata?

things have improved and seems to work smooth Review collected by and hosted on G2.com.