--- title: Entrata Reviews meta_title: 'Entrata Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 820 reviews by the users' company size, role or industry to find out how Entrata works for a business like yours. aggregate_rating: rating_value: 4.6 review_count: 820 scale: '5' date_modified: '2026-10-05' parent_category: name: 'Property Management ' url: https://www.g2.com/categories/property-management-3a460840-65b6-4e78-813b-d467d3e65143 ---

Entrata Pros and Cons: Top 5 Advantages and Disadvantages

Quick AI Summary Based on G2 Reviews

Generated from real user reviews

Users highlight the ease of use of Entrata, appreciating the centralized functions and helpful training resources. (195 mentions)
Users appreciate the user-friendly interface of Entrata, enabling efficient workflows with minimal training required. (87 mentions)
Users appreciate the easy navigation of Entrata, allowing for quick access to features and efficient property management. (65 mentions)
Users value the exceptional customer support from Entrata, ensuring solutions and feedback are prioritized for their needs. (64 mentions)
Users value the efficiency of Entrata, with seamless management from prospect to move-in and easy navigation. (64 mentions)
Users express frustration with missing bulk functions and issues leading to duplicate applications in Entrata. (43 mentions)
Users experience poor usability with Entrata, particularly regarding optimization and tedious processes in navigation and feedback. (24 mentions)
Users often face reporting issues with Entrata, as changes to reports can disrupt their workflow and usage. (24 mentions)
Users often face update issues with Entrata, leading to confusion and reliance on outdated reports. (23 mentions)
Users report poor customer support, often frustrated by unresolved questions and uncommunicative ticket closures. (22 mentions)

5 Pros or Advantages of Entrata

5 Cons or Disadvantages of Entrata

Jan B.
JB
Jan B.
Property Manager
Mid-Market (51-1000 emp.)
"Entrata Navigation and support team put your mind to ease"
4.5/5
What do you like best about Entrata?

Entrata is easy to navigate through, Residents like the ease of being able to apply online and access online for checking their account information submitting work request. As the manager we can check on accounts and find things needed to help us help the residents with ease as well.

Entrata tech support is always great about assisting you with you needs to and when one can't they are quick to find a next level tech that can assist you. Review collected by and hosted on G2.com.

What do you dislike about Entrata?

Occasionally it runs really slow or will just lock up and you have to start all over Review collected by and hosted on G2.com.

Verified User
G
Verified User
Small-Business (50 or fewer emp.)
"Efficient and User-Friendly for Financial Management"
5/5
What do you like best about Entrata?

I like that Entrata is easy to access. I'm able to upload, save documents, and track all customer relations, which I find useful. It's also great with financials, and the reports are very easy to navigate. Review collected by and hosted on G2.com.

What do you dislike about Entrata?

Nothing Review collected by and hosted on G2.com.

Verified User in Management Consulting
AM
Verified User in Management Consulting
Mid-Market (51-1000 emp.)
"My review of Entrata Property Management software"
5/5
What do you like best about Entrata?

The thing I like most about Entrata is how easy it is for our residents to use to communicate with us and us with them! They are absolutely incredible to work with as well. Review collected by and hosted on G2.com.

What do you dislike about Entrata?

Honestly, the reports. They can be difficult to customize. Review collected by and hosted on G2.com.

SK
Saraswati K.
Senior Accounts Officer
Enterprise (> 1000 emp.)
"Great Report Packets and Bank Reconciliation"
4.5/5
What do you like best about Entrata?

Report packets, Bank reconciliation process Review collected by and hosted on G2.com.

What do you dislike about Entrata?

Takes time loading the repors, and not helpful for affordable properties Review collected by and hosted on G2.com.

Joshua C.
JC
Joshua C.
Mid-Market (51-1000 emp.)
"Streamlines Property Management, High Learning Curve"
5/5
What do you like best about Entrata?

I like that Entrata streamlines reports and makes day-to-day tasks overall easier, quicker, and more manageable. I also appreciate the versatility that Entrata provides. Review collected by and hosted on G2.com.

What do you dislike about Entrata?

Entrata can be hard to learn at first. More available training would be nice. There are many reports and abilities you can use, but it is hard to understand them without guidance. A more helpful A.I would be nice. Review collected by and hosted on G2.com.

Trei G.
TG
Trei G.
Service Manager
Mid-Market (51-1000 emp.)
"Intuitive Layout, Smooth Navigation, and Helpful AI Assistance"
5/5
What do you like best about Entrata?

I love the layout and AI assistance features offered. As well as the easy to use navigation Review collected by and hosted on G2.com.

What do you dislike about Entrata?

Have not found a dislike yet, but I’ll keep you posted Review collected by and hosted on G2.com.

EO
Esmeralda O.
Leasing agent
"Effortless Organization & Efficiency"
5/5
What do you like best about Entrata?

I like Entrata because it makes leasing easy to navigate, and the different selections are just great. It's an excellent tool that keeps everything in one place, which helps me stay organized, work efficiently, and manage my tasks smoothly. It really simplifies my day-to-day work. The initial setup was easy and very informative. Review collected by and hosted on G2.com.

What do you dislike about Entrata?

Nothing this software is amazing! Review collected by and hosted on G2.com.

Dante L.
DL
Dante L.
Leasing Specialist
Enterprise (> 1000 emp.)
"Easy to Use and Info-Rich"
3.5/5
What do you like best about Entrata?

I like how it has all info necessary for our job, the upside is that it is easy to use in my opinion. Review collected by and hosted on G2.com.

What do you dislike about Entrata?

I dislike how laggy it gets sometimes, and how contracts get error messages upon generation. Review collected by and hosted on G2.com.

DR
DeLano R.
Leasing Manager
Small-Business (50 or fewer emp.)
"Very easy to use and have been using Entrata for over two years."
5/5
What do you like best about Entrata?

What I like most about Entrata is how fast and efficient it is with updates. The system provides real-time information on applications and screenings, which makes it much easier to stay on top of everything and keep the leasing process running smoothly. Review collected by and hosted on G2.com.

What do you dislike about Entrata?

What I dislike least about Entrata is that it has so many different reports and sections spread across the applicant and resident tabs, which can sometimes make it a bit overwhelming to navigate quickly. Review collected by and hosted on G2.com.

Verified User in Real Estate
UR
Verified User in Real Estate
Mid-Market (51-1000 emp.)
"All-in-One Solution That Streamlines Operations and Empowers Teams"
5/5
What do you like best about Entrata?

For us, Entrata consolidates leasing, maintenance, accounting, and resident services into one dashboard, reducing the need for multiple software systems. It also gives us more efficient tools for our onsite teams to take care of our residents. They also allow us full access to our date to where we can develop business intelligence tools in house which is huge for us on how that data is presented. Review collected by and hosted on G2.com.

What do you dislike about Entrata?

The only real downside that we have experienced is the same as probably any Company that switches to a new software. The learning curve and the constant updates. Review collected by and hosted on G2.com.