--- title: Entrata Reviews meta_title: 'Entrata Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 820 reviews by the users' company size, role or industry to find out how Entrata works for a business like yours. aggregate_rating: rating_value: 4.6 review_count: 820 scale: '5' date_modified: '2026-10-05' parent_category: name: 'Property Management ' url: https://www.g2.com/categories/property-management-3a460840-65b6-4e78-813b-d467d3e65143 ---

Entrata Pros and Cons: Top 5 Advantages and Disadvantages

Quick AI Summary Based on G2 Reviews

Generated from real user reviews

Users highlight the ease of use of Entrata, appreciating the centralized functions and helpful training resources. (195 mentions)
Users appreciate the user-friendly interface of Entrata, enabling efficient workflows with minimal training required. (87 mentions)
Users appreciate the easy navigation of Entrata, allowing for quick access to features and efficient property management. (65 mentions)
Users value the exceptional customer support from Entrata, ensuring solutions and feedback are prioritized for their needs. (64 mentions)
Users value the efficiency of Entrata, with seamless management from prospect to move-in and easy navigation. (64 mentions)
Users express frustration with missing bulk functions and issues leading to duplicate applications in Entrata. (43 mentions)
Users experience poor usability with Entrata, particularly regarding optimization and tedious processes in navigation and feedback. (24 mentions)
Users often face reporting issues with Entrata, as changes to reports can disrupt their workflow and usage. (24 mentions)
Users often face update issues with Entrata, leading to confusion and reliance on outdated reports. (23 mentions)
Users report poor customer support, often frustrated by unresolved questions and uncommunicative ticket closures. (22 mentions)

5 Pros or Advantages of Entrata

5 Cons or Disadvantages of Entrata

Verified User in Real Estate
UR
Verified User in Real Estate
Small-Business (50 or fewer emp.)
"Real-Time, System-Wide Integration That Keeps Everything in Sync"
4.5/5
What do you like best about Entrata?

I appreciate how it integrates across the whole user system and changes happen in real-time. Review collected by and hosted on G2.com.

What do you dislike about Entrata?

I don't like that in order to reshop a renewal offer for a resident that is on notice to move, we have to cancel the notice. In an effort to try to save a move out, it's helpful and necessary for us to be able to see these offers as time goes on no matter if the resident is moving or not. Review collected by and hosted on G2.com.

Jose R.
JR
Jose R.
Leasing Professional
Mid-Market (51-1000 emp.)
Business partner of the seller or seller's competitor, not included in G2 scores.
"Easy to understand program"
5/5
What do you like best about Entrata?

I’ve been using this system for about six months, and I use it every day. It’s very easy to understand, and my overall experience has been straightforward. Whenever I’ve had any struggles with the system, customer support has been very helpful and quick to assist with any issues. I also appreciate how there are multiple locations where you can easily find exactly what you’re looking for in an organized way. Review collected by and hosted on G2.com.

What do you dislike about Entrata?

The dashboard can occasionally be confusing, and the system sometimes lags or even crashes, though this doesn't happen often—it's more like once in a blue moon. Review collected by and hosted on G2.com.

Mike S.
MS
Mike S.
"Effortless Leasing and Marketing with Entrata"
5/5
What do you like best about Entrata?

I really like how user-friendly Entrata is. Everything is literally within the click of a button from where you need it to be. It's very easy to navigate, and if I have any questions, I can literally search it in the search engine. I love that it's super user-friendly. It's valuable to me because it cuts down the time it may take to find something or communicate with residents. I'm able to locate whatever I need a lot easier than on other platforms. Review collected by and hosted on G2.com.

What do you dislike about Entrata?

N/A Review collected by and hosted on G2.com.

Kei B.
KB
Kei B.
Community Intern
Retail
Small-Business (50 or fewer emp.)
"Simple to Use and Effectively Communicates Information"
3.5/5
What do you like best about Entrata?

I like that Entrata is simple to use and simple to explain. I think the layout is pretty clear and easy to understand with the way the dashboard and tabs are laid out. I use Entrata to document, log, discover, and relay information, and it helps eliminate any confusion of info being lost in translation. Review collected by and hosted on G2.com.

What do you dislike about Entrata?

N/A Review collected by and hosted on G2.com.

Lexie P.
LP
Lexie P.
Customer Service Specialist
Enterprise (> 1000 emp.)
"Ease of use and OUTSTANDING customer service!!"
4.5/5
What do you like best about Entrata?

Extremely easy to navigate! Very easy to use

Beginner friendly Review collected by and hosted on G2.com.

What do you dislike about Entrata?

occasional glitches. there are occasional errors here and there Review collected by and hosted on G2.com.

Jarvis P.
JP
Jarvis P.
Mid-Market (51-1000 emp.)
"Streamlined Payments, Effortless Usability"
5/5
What do you like best about Entrata?

I find Entrata very easy to work with and enjoy using the site as a whole. Features like bulk or group payment and quick access to the resident ledger save me a lot of time compared to handling payments individually. I also appreciate not having to go to the bank for deposits and checks because of the banking features. Review collected by and hosted on G2.com.

What do you dislike about Entrata?

N/A Review collected by and hosted on G2.com.

TM
Trevor M.
Mid-Market (51-1000 emp.)
"Efficient Property Management, Needs Better Document Handling"
5/5
What do you like best about Entrata?

I use Entrata for lead and prospect management, which helps me track prospective tenants and convert leads into residents using automated communication. I like the accounting and financial reporting capabilities; the detailed financial tools and dashboard make accounting easier for me. The setup of Entrata was easy, making the transition smooth. Review collected by and hosted on G2.com.

What do you dislike about Entrata?

I think the bulk document uploads functionality could be improved. Uploading multiple files at once is limited and inefficient. Review collected by and hosted on G2.com.

Verified User in Real Estate
UR
Verified User in Real Estate
Mid-Market (51-1000 emp.)
"Organized Dashboard Summary Makes Property Data Easy"
4/5
What do you like best about Entrata?

Dashboard summary. Ease/organized data. Review collected by and hosted on G2.com.

What do you dislike about Entrata?

Too many steps to get details about financial info of properties. Should be able to drill down when doing recs. Review collected by and hosted on G2.com.

Abby S.
AS
Abby S.
Property Manager
Enterprise (> 1000 emp.)
"A One-Stop Hub That Simplifies Resident Communication and Documents"
4/5
What do you like best about Entrata?

I like that it is a one stop shops for residents, makes communication easy and keeps all their documents together! Review collected by and hosted on G2.com.

What do you dislike about Entrata?

I have transitioned multiple properties with entrata and information has been lost every time. Review collected by and hosted on G2.com.

Meghan B.
MB
Meghan B.
Mid-Market (51-1000 emp.)
"Navigation simplified"
4.5/5
What do you like best about Entrata?

Love the ability to customize tasks with manually scheduled reminders! Review collected by and hosted on G2.com.

What do you dislike about Entrata?

Rentable and Assignable Items could use some improvement - not being able to assign new items while an account is “On Notice” can be irritating. Review collected by and hosted on G2.com.