--- title: Engati Reviews meta_title: 'Engati Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 18 reviews by the users' company size, role or industry to find out how Engati works for a business like yours. aggregate_rating: rating_value: 4.1 review_count: 18 scale: '5' date_modified: '2026-07-17' parent_category: name: Conversational Intelligence url: https://www.g2.com/categories/conversational-intelligence --- # Engati Reviews **Vendor:** Engati **Category:** [Bot Platforms](https://www.g2.com/categories/bot-platforms) **Average Rating:** 4.1/5.0 **Total Reviews:** 18 ## About Engati Engati is an Omnichannel Conversational AI platform that empowers mid-size and enterprise business teams to engage prospects, customers, and employees at scale. Recently awarded by Meta as the Tech Partner of the Year 2024 for pioneering in vertical-specific, business outcome-driven AI innovations, Engati is a cutting-edge Conversational AI platform that empowers businesses to deliver reliable, personalized, and exceptional customer experiences at scale. We empower businesses to reimagine the user journey from visitor to buyer—from nurturing leads to converting prospects and retaining loyal customers. By connecting AI and automation with the human touch, Engati crafts personalized customer experiences that maximize ROI and drive measurable business outcomes. Our platform leverages Generative AI and AI-driven conversational automation to: 1. Enhance customer engagement with proactive, personalized journeys. 2. Streamline operations and improve efficiency. 3. Deliver actionable insights through advanced analytics and continuous AI/ML-driven improvements. We are available in multiple languages and deployed across 12+ integral digital channels that include WhatsApp, Website, Instagram, Facebook, Email, MS Teams, Slack, WeChat, Telegram, and more. We build custom solutions on the digital channels you need, ensuring that your customer engagement strategy is tailored to your unique business requirements. Engati enables businesses to harness conversational intelligence to elevate customer experience, increase efficiency, and achieve growth. Let us help you revolutionize customer engagement and drive success in an AI-first world. ## Engati Pros & Cons **What users like:** - Users appreciate the **clear communication** of Ajnish Loni, ensuring all stakeholders stay aligned and informed. (1 reviews) - Users commend Engati for its **responsive customer support** , which ensures timely assistance and effective communication. (1 reviews) - Users appreciate the **customizability** of Engati, empowering them to tailor the software to their specific needs and goals. (1 reviews) - Users commend the **dedicated training sessions** that enhance the powerful, customizable capabilities of Engati. (1 reviews) **What users dislike:** - Users find the **complexity of navigation** in Engati frustrating, leading to subscription cancellations and unresolved billing issues. (1 reviews) - Users find Engati **expensive** and face issues with subscription cancellation and ongoing charges without service access. (1 reviews) - Users experience **poor customer support** , facing unresponsive teams and unresolved billing issues after cancellation. (1 reviews) - Users experience **poor navigation** in Engati, leading to frustration and difficulty in managing subscriptions effectively. (1 reviews) - Users face significant **usability issues** , including navigation challenges and difficulties in managing account cancellations. (1 reviews) ## Engati Discussions - [Which platform is best for chatbot?](https://www.g2.com/discussions/which-platform-is-best-for-chatbot) - [Which software is used for chatbot?](https://www.g2.com/discussions/engati-chatbot-platform-which-software-is-used-for-chatbot) - [What is Engati chatbot?](https://www.g2.com/discussions/what-is-engati-chatbot) - [What are the features of chatbots?](https://www.g2.com/discussions/what-are-the-features-of-chatbots) - [View Engati pricing details and edition comparison](https://www.g2.com/products/engati/reviews?page=2§ion=pricing&secure%5Bexpires_at%5D=2026-07-23+00%3A38%3A06+-0500&secure%5Bsession_id%5D=c06f5526-136c-4318-9eae-67b0a1bd5233&secure%5Btoken%5D=012b6d3e3dffa794f2b25c9109cff98da55219175a8dcdf1b730079f6aa34c9a&format=llm_user) ## Engati Features **Responses** - Customization - Control - Route To Human - Menu bars - Drip sequences **Platform** - Multilingualism - Quality - Real-Time - Artificial Intelligence - Self-Improving - Volume **Generative AI** - AI Text Generation - AI Text Summarization **Generative AI** - AI Text Generation - AI Text Summarization - AI Text-to-Speech **WhatsApp Messaging - WhatsApp Marketing** - Transactional Messages - Bulk WhatsApp Messaging - Conversational Messaging - Personalization - Promotional Messages - Automated Replies **Communication** - Pop-up Chat - Notifications - Targeted Emails - In-App Messaging - Co-Browsing **Platform** - Live chat - Integrations - Branding - Analytics - A/B testing - Role-based access - Collection of information **Channel** - Security - Omnichannel - Privacy - Anonymity **WhatsApp Business Platform - WhatsApp Marketing** - Segmentation - API Integration - WhatsApp Commerce - Analytics **Agentic AI - Bot Platforms** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making ** Internal Use** - Customization - Conversation Archiving - Lead Development - Knowledge Base - Team Inbox - Customer Profiles **Generative AI** - AI Text Generation - AI Text Summarization **Generative AI** - AI Text Generation - AI Text Summarization - AI Text-to-Speech ## Top Engati Alternatives - [Drift](https://www.g2.com/products/drift/reviews) - 4.4/5.0 (1,203 reviews) - [3CX](https://www.g2.com/products/3cx/reviews) - 4.4/5.0 (431 reviews) - [Wati](https://www.g2.com/products/wati/reviews) - 4.6/5.0 (481 reviews)