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# Engati vs Verloop.io Comparison - What are their main differences?

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EngatiVerloop.io[+ Add Product](#)

Pricing

**Engati**
Free Trial

**Contact Us** · Accelerator

**Verloop.io**
No pricing available

**Pricing Insights**
from reviews

Time to Implement

**Engati**
Not enough reviews yet

**Verloop.io**
2 months

Based on 23 responses

Return on Investment

**Engati**
Not enough reviews yet

**Verloop.io**
13 months

Based on 19 responses

Perceived Cost

**Engati**
$$$$$

**Verloop.io**
$$$$$

Average Discount

**Engati**
Not enough reviews yet

**Verloop.io**
20%

 ![Engati](https://images.g2crowd.com/uploads/product/hd_favicon/a53f51d03d09945e806b1f050d9980e1/engati.svg "Engati")

 ![Verloop.io](https://images.g2crowd.com/uploads/product/hd_favicon/57a20a7150308b2c78d711590a111618/verloop-io.svg "Verloop.io")

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**Pros & Cons**
from reviews

**Engati**
[
Communication (1)
](https://www.g2.com/products/engati/reviews?filters%5Bsentiment_snippet%5D=2467605&qs=pros-and-cons#reviews)[
Customer Support (1)
](https://www.g2.com/products/engati/reviews?filters%5Bsentiment_snippet%5D=2467616&qs=pros-and-cons#reviews)[
Complexity (1)
](https://www.g2.com/products/engati/reviews?filters%5Bsentiment_snippet%5D=1307496&qs=pros-and-cons#reviews)[
Expensive (1)
](https://www.g2.com/products/engati/reviews?filters%5Bsentiment_snippet%5D=1307598&qs=pros-and-cons#reviews)

**Verloop.io**
[
Ease of Use (8)
](https://www.g2.com/products/verloop-io/reviews?filters%5Bsentiment_snippet%5D=1332753&qs=pros-and-cons#reviews)[
Customer Support (3)
](https://www.g2.com/products/verloop-io/reviews?filters%5Bsentiment_snippet%5D=1332301&qs=pros-and-cons#reviews)[
Bug Issues (2)
](https://www.g2.com/products/verloop-io/reviews?filters%5Bsentiment_snippet%5D=1333049&qs=pros-and-cons#reviews)[
Slow Performance (2)
](https://www.g2.com/products/verloop-io/reviews?filters%5Bsentiment_snippet%5D=1334717&qs=pros-and-cons#reviews)

Screenshots

**Engati**
 ![Engati screenshot](https://images.g2crowd.com/cdn-cgi/image/width=600,height=600,fit=scale-down,format=auto,onerror=redirect,/https://images.g2crowd.com/uploads/attachment/file/160605/14-channels-one-inbox.jpg)

**Verloop.io**
 ![Verloop.io screenshot](https://images.g2crowd.com/cdn-cgi/image/width=600,height=600,fit=scale-down,format=auto,onerror=redirect,/https://images.g2crowd.com/uploads/attachment/file/68213/Dashboard.png)

**Ratings**
from reviews

Meets Requirements

**Engati**

8.8

8.813

**Verloop.io**

9.3

9.3181

Ease of Use

**Engati**

8.6

8.613

**Verloop.io**

9.4

9.4183

Ease of Setup

**Engati**

8.3

8.311

**Verloop.io**

9.4

9.4109

Ease of Admin

**Engati**

8.2

8.211

**Verloop.io**

9.2

9.2107

Quality of Support

**Engati**

8.8

8.813

**Verloop.io**

9.4

9.4181

Has the product been a good partner in doing business?

**Engati**

8.5

8.511

**Verloop.io**

9.5

9.5107

Product Direction (% positive)

**Engati**

8.1

8.112

**Verloop.io**

9.3

9.3169

**Features**
ratings from reviews

Live Chat[Hide 44 FeaturesShow 44 Features](javascript:void(0);)

Not enough data

9.3

138

Generative AI

AI Text Generation

Not enough data

Not enough data

AI Text Summarization

Not enough data

Not enough data

AI Text-to-Speech

Not enough data

Not enough data

Generative AI

Not enough data

Not enough data

Communication

Pop-up Chat

Not enough data

9.5(won by default)

123

|

Verified

Notifications

Not enough data

9.3(won by default)

127

|

Verified

Targeted Emails

Not enough data

9.1(won by default)

94

In-App Messaging

Not enough data

9.4(won by default)

115

|

Verified

Co-Browsing

Not enough data

9.3(won by default)

88

Real-Time Notifications

Not enough data

Not enough data

Real-time Consumer-facing Chat

Not enough data

Not enough data

 Internal Use

Customization 

Not enough data

9.1(won by default)

118

|

Verified

Conversation Archiving

Not enough data

9.3(won by default)

108

|

Verified

Lead Development

Not enough data

9.3(won by default)

116

|

Verified

Knowledge Base

Not enough data

9.3(won by default)

111

Team Inbox 

Not enough data

9.4(won by default)

105

|

Verified

Customer Profiles

Not enough data

9.5(won by default)

117

|

Verified

Additional Functionality

Real-Time Analytics

Not enough data

Not enough data

Email Management

Not enough data

Not enough data

API

Not enough data

Not enough data

Single Sign On

Not enough data

Not enough data

Search/Filter

Not enough data

Not enough data

Collaboration Tools

Not enough data

Not enough data

Third-Party Integrations

Not enough data

Not enough data

Activity Dashboard

Not enough data

Not enough data

Canned Responses

Not enough data

Not enough data

Surveys & Feedback

Not enough data

Not enough data

Reporting/Analytics

Not enough data

Not enough data

Transfers/Routing

Not enough data

Not enough data

Geotargeting

Not enough data

Not enough data

Interaction Tracking

Not enough data

Not enough data

CRM

Not enough data

Not enough data

Transcripts/Chat History

Not enough data

Not enough data

Document Storage

Not enough data

Not enough data

Screen Sharing

Not enough data

Not enough data

Contact Management

Not enough data

Not enough data

Autoresponders

Not enough data

Not enough data

Multi-Channel Communication

Not enough data

Not enough data

Mobile Access

Not enough data

Not enough data

AI Copilot

Not enough data

Not enough data

Offline Form

Not enough data

Not enough data

Real-Time Monitoring

Not enough data

Not enough data

Support Ticket Management

Not enough data

Not enough data

File Sharing

Not enough data

Not enough data

Chatbots[Hide 42 FeaturesShow 42 Features](javascript:void(0);)

Not enough data

9.3

89

Responses

Customization

Not enough data

9.1(won by default)

80

Control

Not enough data

9.4(won by default)

80

Route To Human

Not enough data

9.4(won by default)

81

Menu bars

Not enough data

9.2(won by default)

78

Drip sequences

Not enough data

9.3(won by default)

71

Platform

Live chat

Not enough data

9.5(won by default)

83

Integrations

Not enough data

9.3(won by default)

77

Branding

Not enough data

9.3(won by default)

75

Analytics

Not enough data

9.4(won by default)

78

A/B testing

Not enough data

9.3(won by default)

65

Role-based access

Not enough data

9.5(won by default)

72

Collection of information

Not enough data

9.4(won by default)

76

Augmented Analytics

Not enough data

Not enough data

Proactive Chat

Not enough data

Not enough data

Generative AI

AI Text Generation

Not enough data

Not enough data

AI Text Summarization

Not enough data

Not enough data

Generative AI

Not enough data

Not enough data

Additional Functionality

Customer Surveys

Not enough data

Not enough data

Lead Qualification

Not enough data

Not enough data

Transcripts/Chat History

Not enough data

Not enough data

Language Detection

Not enough data

Not enough data

Pre-Configured Bot

Not enough data

Not enough data

Lead Capture

Not enough data

Not enough data

Code-free Development

Not enough data

Not enough data

Natural Language Processing

Not enough data

Not enough data

Multi-Language

Not enough data

Not enough data

For Sales/Marketing

Not enough data

Not enough data

Contextual Guidance

Not enough data

Not enough data

Automated Responses

Not enough data

Not enough data

Customer Support

Not enough data

Not enough data

Chatbot

Not enough data

Not enough data

Intent Recognition

Not enough data

Not enough data

Sentiment Analysis

Not enough data

Not enough data

Customer Experience Management

Not enough data

Not enough data

Query Suggestions

Not enough data

Not enough data

Transfers/Routing

Not enough data

Not enough data

AI Copilot

Not enough data

Not enough data

Canned Responses

Not enough data

Not enough data

AI/Machine Learning

Not enough data

Not enough data

Multi-Channel Communication

Not enough data

Not enough data

Automated Routing

Not enough data

Not enough data

Workflow Automation

Not enough data

Not enough data

Show 6 feature categories with incomplete data

Artificial Intelligence[Hide 37 FeaturesShow 37 Features](javascript:void(0);)

Not enough data

Not enough data

Additional Functionality

Tagging

Not enough data

Not enough data

Natural Language Processing

Not enough data

Not enough data

Data Extraction

Not enough data

Not enough data

Multi-Language

Not enough data

Not enough data

Predictive Analytics

Not enough data

Not enough data

Drag & Drop

Not enough data

Not enough data

Speech Recognition

Not enough data

Not enough data

Reporting/Analytics

Not enough data

Not enough data

Data Storage Management

Not enough data

Not enough data

Virtual Personal Assistant (VPA)

Not enough data

Not enough data

AI Copilot

Not enough data

Not enough data

Customer Segmentation

Not enough data

Not enough data

Collaboration Tools

Not enough data

Not enough data

Data Import/Export

Not enough data

Not enough data

Generative AI

Not enough data

Not enough data

For eCommerce

Not enough data

Not enough data

Role-Based Permissions

Not enough data

Not enough data

Customizable Branding

Not enough data

Not enough data

Search/Filter

Not enough data

Not enough data

Monitoring

Not enough data

Not enough data

Document Management

Not enough data

Not enough data

API

Not enough data

Not enough data

Data Visualization

Not enough data

Not enough data

Trend Analysis

Not enough data

Not enough data

Machine Learning

Not enough data

Not enough data

Access Controls/Permissions

Not enough data

Not enough data

Alerts/Escalation

Not enough data

Not enough data

Performance Metrics

Not enough data

Not enough data

Real-Time Data

Not enough data

Not enough data

Third-Party Integrations

Not enough data

Not enough data

Mobile App

Not enough data

Not enough data

Multiple Data Sources

Not enough data

Not enough data

For Sales Teams/Organizations

Not enough data

Not enough data

Sentiment Analysis

Not enough data

Not enough data

Activity Dashboard

Not enough data

Not enough data

Chatbot

Not enough data

Not enough data

Workflow Automation

Not enough data

Not enough data

AI Customer Support Agents[Hide 36 FeaturesShow 36 Features](javascript:void(0);)

Not enough data

Not enough data

Compliance Management

Compliance Management

Not enough data

Not enough data

Knowledge Base Management

Knowledge Base Management

Not enough data

Not enough data

Conversational AI

Conversational AI

Not enough data

Not enough data

CRM Integration

CRM Integration

Not enough data

Not enough data

Ticket Management

Ticket Management

Not enough data

Not enough data

Performance Metrics

Performance Metrics

Not enough data

Not enough data

Speech Recognition

Speech Recognition

Not enough data

Not enough data

Data Security

Data Security

Not enough data

Not enough data

Inquiry Routing

Inquiry Routing

Not enough data

Not enough data

Human-in-the-loop (HITL)

Human-in-the-loop (HITL)

Not enough data

Not enough data

Autonomous Task Execution

Autonomous Task Execution

Not enough data

Not enough data

Third-Party Integration

Third-Party Integration

Not enough data

Not enough data

Interaction Tracking

Interaction Tracking

Not enough data

Not enough data

Proactive Chat

Proactive Chat

Not enough data

Not enough data

Contextual Guidance

Contextual Guidance

Not enough data

Not enough data

Dashboard

Dashboard

Not enough data

Not enough data

Communications Management

Communications Management

Not enough data

Not enough data

Agentic Task Execution

Agentic Task Execution

Not enough data

Not enough data

Sentiment Analysis

Sentiment Analysis

Not enough data

Not enough data

Natural Language Processing

Natural Language Processing

Not enough data

Not enough data

Customer Query Resolution - AI Customer Support Agents

Automated Ticket Resolution

Not enough data

Not enough data

Contextual Response Generation

Not enough data

Not enough data

Sentiment Analysis

Not enough data

Not enough data

Knowledge Base Utilization

Not enough data

Not enough data

Multilingual Support

Not enough data

Not enough data

Customer Interaction Automation - AI Customer Support Agents

Proactive Customer Outreach

Not enough data

Not enough data

Feedback Collection

Not enough data

Not enough data

Escalation Handling

Not enough data

Not enough data

Workflow Optimization

Not enough data

Not enough data

Automation

Customer Interaction Automation

Not enough data

Not enough data

Feedback Collection

Not enough data

Not enough data

Document Processing

Not enough data

Not enough data

Autonomy

Independent Decision Making

Not enough data

Not enough data

Adaptive Responses

Not enough data

Not enough data

Task Execution

Not enough data

Not enough data

Problem Solving

Not enough data

Not enough data

Bot Platforms[Hide 19 FeaturesShow 19 Features](javascript:void(0);)

Not enough data

Not enough data

Bot Development & Deployment - Bot Platforms

Pre-Built Conversation Templates

Not enough data

Not enough data

Visual Flow Builder

Not enough data

Not enough data

Multi-Channel Deployment

Not enough data

Not enough data

Bot Maintenance & Version Control

Not enough data

Not enough data

Generative AI

AI Text Generation

Not enough data

Not enough data

AI Text Summarization

Not enough data

Not enough data

Agentic AI - Bot Platforms

Autonomous Task Execution

Not enough data

Not enough data

Multi-step Planning

Not enough data

Not enough data

Cross-system Integration

Not enough data

Not enough data

Adaptive Learning

Not enough data

Not enough data

Natural Language Interaction

Not enough data

Not enough data

Proactive Assistance

Not enough data

Not enough data

Decision Making

Not enough data

Not enough data

Conversation Intelligence - Bot Platforms

Natural Language Understanding

Not enough data

Not enough data

Multilingual Support

Not enough data

Not enough data

Voice Bot Support

Not enough data

Not enough data

Testing & Debugging - Bot Platforms

Bot Performance Analytics

Not enough data

Not enough data

Bot Testing & Simulation

Not enough data

Not enough data

Conversation Logs & Debugging

Not enough data

Not enough data

Multilingual Customer Support[Hide 13 FeaturesShow 13 Features](javascript:void(0);)

Not enough data

Not enough data

Platform

Multilingualism

Not enough data

Not enough data

Self-Improving

Not enough data

Not enough data

Real-Time

Not enough data

Not enough data

Quality

Not enough data

Not enough data

Volume

Not enough data

Not enough data

Artificial Intelligence

Not enough data

Not enough data

Channel

Security

Not enough data

Not enough data

Anonymity

Not enough data

Not enough data

Privacy

Not enough data

Not enough data

Omnichannel

Not enough data

Not enough data

Generative AI

AI Text Generation

Not enough data

Not enough data

AI Text Summarization

Not enough data

Not enough data

AI Text-to-Speech

Not enough data

Not enough data

WhatsApp Marketing[Hide 10 FeaturesShow 10 Features](javascript:void(0);)

Not enough data

Not enough data

WhatsApp Messaging - WhatsApp Marketing

Transactional Messages

Not enough data

Not enough data

Bulk WhatsApp Messaging

Not enough data

Not enough data

Personalization

Not enough data

Not enough data

Conversational Messaging

Not enough data

Not enough data

Promotional Messages

Not enough data

Not enough data

Automated Replies

Not enough data

Not enough data

WhatsApp Business Platform - WhatsApp Marketing

Segmentation

Not enough data

Not enough data

API Integration

Not enough data

Not enough data

WhatsApp Commerce

Not enough data

Not enough data

Analytics

Not enough data

Not enough data

AI Agents[Hide 7 FeaturesShow 7 Features](javascript:void(0);)

Not enough data

Not enough data

Agentic AI - AI Agents

Autonomous Task Execution

Not enough data

Not enough data

Multi-step Planning

Not enough data

Not enough data

Cross-system Integration

Not enough data

Not enough data

Adaptive Learning

Not enough data

Not enough data

Natural Language Interaction

Not enough data

Not enough data

Proactive Assistance

Not enough data

Not enough data

Decision Making

Not enough data

Not enough data

User Insights

Reviewers' Company Size

[![Engati](https://images.g2crowd.com/uploads/product/hd_favicon/a53f51d03d09945e806b1f050d9980e1/engati.svg "Engati")](https://www.g2.com/products/engati/reviews)

Engati

Small-Business(50 or fewer emp.)

42.9%

Mid-Market(51-1000 emp.)

57.1%

Enterprise(\> 1000 emp.)

0%

[![Verloop.io](https://images.g2crowd.com/uploads/product/hd_favicon/57a20a7150308b2c78d711590a111618/verloop-io.svg "Verloop.io")](https://www.g2.com/products/verloop-io/reviews)

Verloop.io

Small-Business(50 or fewer emp.)

32.7%

Mid-Market(51-1000 emp.)

47.8%

Enterprise(\> 1000 emp.)

19.5%

Small-Business

(50 or fewer emp.)

42.9%

32.7%

Mid-Market

(51-1000 emp.)

57.1%

47.8%

Enterprise

(\> 1000 emp.)

0%

19.5%

Reviewers' Industry

[![Engati](https://images.g2crowd.com/uploads/product/hd_favicon/a53f51d03d09945e806b1f050d9980e1/engati.svg "Engati")](https://www.g2.com/products/engati/reviews)
Engati

Information Technology and Services

21.4%

Human Resources

14.3%

Computer Software

14.3%

Textiles

7.1%

Real Estate

7.1%

Other

35.7%

[![Verloop.io](https://images.g2crowd.com/uploads/product/hd_favicon/57a20a7150308b2c78d711590a111618/verloop-io.svg "Verloop.io")](https://www.g2.com/products/verloop-io/reviews)
Verloop.io

Financial Services

14.6%

Retail

14.6%

Cosmetics

10.6%

Consumer Services

7.1%

Education Management

5.3%

Other

47.8%

Alternatives

**Engati Alternatives**

 ![Drift](https://images.g2crowd.com/uploads/product/hd_favicon/0dde34d086fccc39e604a4d17950cdb2/drift.svg "Drift")

[
Drift
](/products/drift/reviews)

 ![3CX](https://images.g2crowd.com/uploads/product/hd_favicon/ff153aac01ae613678696e629e52116c/3cx.svg "3CX")

[
3CX
](/products/3cx/reviews)

 ![Wati](https://images.g2crowd.com/uploads/product/hd_favicon/1e61e7f92ca8c086d788d836910a4dff/wati.svg "Wati")

[
Wati
](/products/wati/reviews)

 ![Fin](https://images.g2crowd.com/uploads/product/hd_favicon/5d5fd30de40ef30f077664aa44f9775a/fin.svg "Fin")

[
Fin
](/products/fin/reviews)

**Verloop.io Alternatives**

 ![yellow.ai](https://images.g2crowd.com/uploads/product/hd_favicon/4a702aa6daa4823d2687cbc6ad9812d5/yellow-ai.svg "yellow.ai")

[
yellow.ai
](/products/yellow-ai/reviews)

 ![Freshchat](https://images.g2crowd.com/uploads/product/hd_favicon/11816ec7e2663eb06b74cbab32900fda/freshworks-freshchat.svg "Freshchat")

[
FreshChat
](/products/freshworks-freshchat/reviews)

 ![Haptik](https://images.g2crowd.com/uploads/product/hd_favicon/054f15914357250874afab9147ab119c/haptik.svg "Haptik")

[
Haptik
](/products/haptik/reviews)

 ![Drift](https://images.g2crowd.com/uploads/product/hd_favicon/0dde34d086fccc39e604a4d17950cdb2/drift.svg "Drift")

[
Drift
](/products/drift/reviews)

## Engati vs Verloop.io

When assessing the two solutions, reviewers found Verloop.io easier to use, set up, and administer. Reviewers also preferred doing business with Verloop.io overall.

- Reviewers felt that Verloop.io meets the needs of their business better than Engati.
- When comparing quality of ongoing product support, reviewers felt that Verloop.io is the preferred option.
- For feature updates and roadmaps, our reviewers preferred the direction of Verloop.io over Engati.