The best part is the quick reply by the bots at any time you need the support. Chatbots are available all the time ready to help the user. Review collected by and hosted on G2.com.

The dislike part would be the AI related part in which the bots are not trained to understand emotions or any other specific requirement/question asked to them so a bit more data set training with Machine Learning might improve the system. Review collected by and hosted on G2.com.

Engagely is consistently curating innovations that help us connect with our merchants and customers better. Our customer's service experience has improved significantly post implementing Engagely's services. Review collected by and hosted on G2.com.

An update that lets us test journey's that we create on chatbot over a test environment would be a great implementation that engagely is currently lacking. Review collected by and hosted on G2.com.

When your company has customers worldwide, working within a singular time zone is less than optimal; however, the cost associated with staffing 24/7 can be impractical. With Engagely.ai, we can perform customer interactions in a truly 24/7 fashion. Review collected by and hosted on G2.com.

We found it beneficial to go through the available case studies and transpose their potential onto our current business model. We think it would be even more helpful to provide additional examples. Review collected by and hosted on G2.com.

The best thing was that whatever changes we wanted in product was very quick and also there was good follow up from the development team with the user in each stages. Review collected by and hosted on G2.com.

Not much to say about this as we got overall a good service. Review collected by and hosted on G2.com.

They way engagely team comes back with statistics and analysis of currently running solutions and project ways on how to optimize it better. Review collected by and hosted on G2.com.

Currently there are some disconnect in terms of Api based system connection. We have to depend on engagely team for any change in our Apis which is communicating with the chat bot. Review collected by and hosted on G2.com.

They have crafted a diverse set of solutions that are helpful in giving you options to choose from. They are diversifying and that might give them an opportunity to cater. Review collected by and hosted on G2.com.

Their product quality is something to be worried about because the amount of data and research needed to build this huge, but maybe they'll get there. This can be done. Review collected by and hosted on G2.com.

The product has a variety of features and can be customized as per the requirement Review collected by and hosted on G2.com.

The response time and time taken for requirement gathering & solutioning can be improved. Review collected by and hosted on G2.com.

Excellent features and friendly support team. Review collected by and hosted on G2.com.

Product documentation needs enhancement. Review collected by and hosted on G2.com.

It helps organization to engage seamlessly with the customer and increase the LTV. Review collected by and hosted on G2.com.

Support from the team in case of any issues Review collected by and hosted on G2.com.