Engagely seems to be built for a very focused audience. In my view, the tool is a great fit for the BFSI segment because much of its bot training and many of its use cases are centered on banking and financial services. Another thing I really like about Engagely is that you can deploy bots across the main channels- email, social media channels like WhatsApp, and your website, so you can support customer-centric use cases wherever your customers are. This is very easy to use and implement in your premises. The customer support also is great as it helps customers to resolve their issues within minutes. I have used Engagely very frequently where I have also used to train the Bot for my use case. Review collected by and hosted on G2.com.

They have wonderful products, but they can’t really be used for internal business functions, which is where I feel there’s a huge need. Bots can act as assistants and provide support across different business functions within a company, so I think Engagely is missing an opportunity here. I’d also like to see clearer use cases for industries beyond BFSI. They should consider expansion strategies that cover other sectors as well, such as e-commerce and edtech. Review collected by and hosted on G2.com.

Knowledge base provided or platform of Engagely.ai is easy to use and maintain the content and training materials. Response provided to end user is smarter and quicker. Review collected by and hosted on G2.com.

Have not observed any downfall as per my last usage of Engagely.ai platforms Review collected by and hosted on G2.com.

Easy on boarding and set up to get started with the operation. The Product team is strong and have vast industry knowledge. They ensures the customer experience is evolving in the positive direction based on our needs. Timely deployment and customer support helps us in focusing on our core operations. Review collected by and hosted on G2.com.

There is nothing as such to dislike, the guidance support team provides is amazing. There is a bit scope of improvement in dash boards looks. Review collected by and hosted on G2.com.

Product:

1) Extremely flexible product which seamlessly integrates with our platform

2) Advanced in terms of capabilities and provides us with multiple options not only to engage our customers but also to look at data, analyse and take actions

Team:

The biggest differentiator is the team across all competing products. Pro-active, prompt and very understanding of the product and our needs Review collected by and hosted on G2.com.

The usage of the product though easy, requires a fair bit of effort. A user manual, better training & on-boarding, and probably access to a knowledge library about the product, the used cases, and maybe access to some case studies. In our case, we have realized as we explored with the team, multiple additional areas of engagement and usage, and it was by accident rather than design (while our current needs are getting completely fulfilled). And the fear is of an opportunity lost Review collected by and hosted on G2.com.

The best feature of Engagely is the most hassle-free, easiest integration facility with any system code, and complete as per business requirements, enhancing the business experience as AI-based technology with the following add-ons as a cherry on the cake:

Round-the-clock availability without continuous monitoring and human intervention.

Faster resolution time to client queries with a pre-integrated AI system.

Better customer support for complete customer satisfaction.

Personalized customer experience for every type of customer. Review collected by and hosted on G2.com.

- A bot is not the same as interacting with a human, still the best innovation in decades made by humans & enhanced by Engagely to make your customer feel satisfied with a hassle-free system to support 24x7. Review collected by and hosted on G2.com.

The team is expert in delivering solutions to complex problems in no time. Within a week we got a green tick on our WhatsApp chatbot and next week we have completed our execution to it and made it LIVE. Review collected by and hosted on G2.com.

I would like to tell that team an improve on brainstorming and ideation. But, yes no matter how good you are today, there's always room for improvement, I am sure engagely will evolve with the technology evolution. Review collected by and hosted on G2.com.

Very easy to use platform and an amazing team. They have almost everything configurable from DMP - Chatbots, Voice Bots, Email Bots, Agent assist etc. Their API module is best for I refraction, even our developers love it. All products are seamlessly Conncted. We are currently using 2 of their products and planning to expand use cases. I have found their team ready to help even in late hours. Keep it up guys Review collected by and hosted on G2.com.

There is no downside as per my understanding, however I would recommend them to add more depth on sentiment and emotional analysis for conversations, keeping the same ease of use. Review collected by and hosted on G2.com.

Engagely is an easy to deploy conversational ai platform which we used for our customer support. We could create customer journeys through a convenient no-code platform. We could integrate with our internal systems through API connectors. As a business user I could quickly pick the nuances of the platform and was able to manage day to day changes without the help of IT. Overall a great platform. Review collected by and hosted on G2.com.

While the support is good, it needs to have a user community platform where users can post queries that are beyond typical support scope. Users could collaborate and share best practices and find solutions to their problems on their own. Review collected by and hosted on G2.com.

Engagely is the one-stop solution for all chatbot-related automation. Its plethora of features and functionalities like multi-lingual, Omnichannel, and more.. helped us in delivering desired KPIs. Their industry knowledge in customer journeys is huge. Review collected by and hosted on G2.com.

Some features like scheduling etc are still pending. Review collected by and hosted on G2.com.

It is effortless to understand and work your way around the platform. The diversity & customizability makes the application a more apt solution for businesses. Review collected by and hosted on G2.com.

The response time can be marginally improved. Also, the handovers to new account managers need to be smoother for the clients’ best interest. Review collected by and hosted on G2.com.