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 ![Employee Self Service Portal and Catalog](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_f6866bd1fd0929775350736264466a70/employee-self-service-portal-and-catalog.jpg "Employee Self Service Portal and Catalog")
](/products/employee-self-service-portal-and-catalog/reviews)

# Employee Self Service Portal and Catalog Discussions

Focusing on the customer in this way changes IT. Rather than targeting discrete technical outcomes, focus shifts to end-to-end – going from customer request to outcome. The concept of a Service Owner arises as people begin to accept responsibility for what the customer wants and how the customer measures that, without excuses.

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