Emburse Expense Professional (formerly Certify Expense) Pros and Cons: Top 5 Advantages and Disadvantages

Quick AI Summary Based on G2 Reviews

Generated from real user reviews

Users love the ease of use of Emburse Expense Professional, finding expense reporting simple and straightforward. (116 mentions)

Users love the easy receipt capture feature, streamlining expense reporting with simple photo submissions. (48 mentions)

Users love the easy upload feature of Emburse Expense Professional, making receipt submissions quick and hassle-free. (47 mentions)

Users value the efficiency of Emburse Expense Professional, enjoying quick access and smooth expense management. (39 mentions)

Users appreciate the ease of reviewing expenses with Emburse Expense Professional, enjoying its user-friendly interface and AI features. (35 mentions)

Users find the receipt management features lacking, desiring better pairing and organization to reduce clutter. (31 mentions)

Users find the manual entry cumbersome, desiring a more efficient way to input multiple charges and details. (17 mentions)

Users face upload issues with multiple document uploads and difficulties in managing attachment names, hindering their experience. (17 mentions)

Users find the approval issues confusing, complicating urgent matters without easy access to support. (10 mentions)

Users find the limited options of Emburse Expense Professional restrict flexibility and functionality, especially in allowances and mobile features. (9 mentions)

5 Pros or Advantages of Emburse Expense Professional (formerly Certify Expense)

1. Ease of Use

Users love the ease of use of Emburse Expense Professional, finding expense reporting simple and straightforward.

See 116 mentions

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Verified User

Mid-Market (51-1000 emp.)

4.0/5

"User friendly software for submitting and approving expenses"

What do you like about Emburse Expense Professional (formerly Certify Expense)?

Ease of use and quick approval process for those on my team

Ashley R.

Mid-Market (51-1000 emp.)

5.0/5

"Easy to Use and Great Tracking"

What do you like about Emburse Expense Professional (formerly Certify Expense)?

Certify continues to work very well. Mileage is calculated perfectly, and it is easy to save and return with more expenses before doing a final submis

2. Receipt Management

Users love the easy receipt capture feature, streamlining expense reporting with simple photo submissions.

See 48 mentions

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Verified User

5.0/5

"Office Manager"

What do you like about Emburse Expense Professional (formerly Certify Expense)?

It tracks and upload your receipt of your purchases.

Verified User

5.0/5

"very easy to submit expenses and split expenses- love the autofill feature"

What do you like about Emburse Expense Professional (formerly Certify Expense)?

very easy to submit expenses and split expenses- love being able to take a picture of the receipt and use the autofill feature

3. Easy Upload

Users love the easy upload feature of Emburse Expense Professional, making receipt submissions quick and hassle-free.

See 47 mentions

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Verified User

5.0/5

"Office Manager"

What do you like about Emburse Expense Professional (formerly Certify Expense)?

It tracks and upload your receipt of your purchases.

Verified User

Mid-Market (51-1000 emp.)

4.5/5

"Expense Submission made easy"

What do you like about Emburse Expense Professional (formerly Certify Expense)?

Certify has changed the name, app name and added some new features to the app. Nearly everything they've modified and added to the application, our co

4. Efficiency

Users value the efficiency of Emburse Expense Professional, enjoying quick access and smooth expense management.

See 39 mentions

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Verified User

5.0/5

"very easy to submit expenses and split expenses- love the autofill feature"

What do you like about Emburse Expense Professional (formerly Certify Expense)?

very easy to submit expenses and split expenses- love being able to take a picture of the receipt and use the autofill feature

Ronald P.

Enterprise (> 1000 emp.)

4.5/5

"Easy to navigate and intuitive to the touch"

What do you like about Emburse Expense Professional (formerly Certify Expense)?

Everything is easy to find and I can do so in an efficient manner. Not a lot of fluff that does not pertain to me.

5. Expense Management

Users appreciate the ease of reviewing expenses with Emburse Expense Professional, enjoying its user-friendly interface and AI features.

See 35 mentions

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Ashley R.

Mid-Market (51-1000 emp.)

5.0/5

"Easy to Use and Great Tracking"

What do you like about Emburse Expense Professional (formerly Certify Expense)?

Certify continues to work very well. Mileage is calculated perfectly, and it is easy to save and return with more expenses before doing a final submis

Alex B.

Mid-Market (51-1000 emp.)

5.0/5

"Effortless Expense Automation for Teams"

What do you like about Emburse Expense Professional (formerly Certify Expense)?

I like that Emburse Expense Professional connects to our company purchase card and automatically migrates credit card transactions and receipts. It au

5 Cons or Disadvantages of Emburse Expense Professional (formerly Certify Expense)

1. Receipt Management

Users find the receipt management features lacking, desiring better pairing and organization to reduce clutter.

See 31 mentions

See Related User Reviews

Verified User

5.0/5

"very easy to submit expenses and split expenses- love the autofill feature"

What do you dislike about Emburse Expense Professional (formerly Certify Expense)?

wish the autofill feature worked when uploading or emailing a receipt (not just taking a picture in the app)

Verified User

4.5/5

"Samaritas / Affordable Living"

What do you dislike about Emburse Expense Professional (formerly Certify Expense)?

The only small annoyance as when you forget to add the receipt and when you go back to edit it...at times you lose previous data already entered.

2. Manual Entry

Users find the manual entry cumbersome, desiring a more efficient way to input multiple charges and details.

See 17 mentions

See Related User Reviews

Verified User

4.5/5

"Samaritas / Affordable Living"

What do you dislike about Emburse Expense Professional (formerly Certify Expense)?

The only small annoyance as when you forget to add the receipt and when you go back to edit it...at times you lose previous data already entered.

Verified User

5.0/5

"Easy"

What do you dislike about Emburse Expense Professional (formerly Certify Expense)?

I do not yet dislike much of this program apart from these minimum field entry requirements.

3. Upload Issues

Users face upload issues with multiple document uploads and difficulties in managing attachment names, hindering their experience.

See 17 mentions

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Verified User

5.0/5

"very easy to submit expenses and split expenses- love the autofill feature"

What do you dislike about Emburse Expense Professional (formerly Certify Expense)?

wish the autofill feature worked when uploading or emailing a receipt (not just taking a picture in the app)

5.0/5

"Expense reports are complex and detailed. emburse helps you a lot."

What do you dislike about Emburse Expense Professional (formerly Certify Expense)?

You could create a separation, either with a horizontal line or a separate frame, for the uploaded expenses and all others. The button Add to the Repo

4. Approval Issues

Users find the approval issues confusing, complicating urgent matters without easy access to support.

See 10 mentions

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4.0/5

"Overall good system to use. Like the app. Needs a bit of tweaking here and there."

What do you dislike about Emburse Expense Professional (formerly Certify Expense)?

System should not allow me to save an entry where information is missing, especially where billing entity has not been allocated to an expense.

Eric M.

4.5/5

"Flexible and Easy to Use, Minor Communication Hurdles"

What do you dislike about Emburse Expense Professional (formerly Certify Expense)?

I struggle with understanding the permissions, and I don't like that the only way to contact someone is via email or AI chat. It makes it difficult fo

5. Limited Options

Users find the limited options of Emburse Expense Professional restrict flexibility and functionality, especially in allowances and mobile features.

See 9 mentions

See Related User Reviews

David L.

Enterprise (> 1000 emp.)

4.0/5

"Excellent Expense Report System"

What do you dislike about Emburse Expense Professional (formerly Certify Expense)?

I wish the app was fully accessible like the website. Also that we can add note to all categories.

Verified User

5.0/5

"Great Program"

What do you dislike about Emburse Expense Professional (formerly Certify Expense)?

Splitting expenses can sometimes be a little tricky. Because I don't use this feature that often, it makes it more difficult.

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Vishal R.

Agile Consultant

Enterprise (> 1000 emp.)

9/26/2023

"Full of awesomeness "

4.5/5

What do you like best about Emburse Expense Professional (formerly Certify Expense)?

Travel management has been improved a lot and it is just awesome now can't describe one Review collected by and hosted on G2.com.

What do you dislike about Emburse Expense Professional (formerly Certify Expense)?

User interface can be improved a bit .. but I would still say it is awesome Review collected by and hosted on G2.com.

Verified User in Medical Practice

Mid-Market (51-1000 emp.)

8/14/2026

"Easy to document!"

2.5/5

What do you like best about Emburse Expense Professional (formerly Certify Expense)?

It is easy to log into and feels secure to be able to use my mobile device to log in. Review collected by and hosted on G2.com.

What do you dislike about Emburse Expense Professional (formerly Certify Expense)?

Its not visually appealing. I feel it needs tabs and some more color. Review collected by and hosted on G2.com.

Verified User in Automotive

8/1/2026

"Makes managing expenses easy"

4.5/5

What do you like best about Emburse Expense Professional (formerly Certify Expense)?

Easy to use app to capture a receipt and have it auto filled for most fields. Accuracy has increased for auto fill. Makes submitting expense reports easy. Review collected by and hosted on G2.com.

What do you dislike about Emburse Expense Professional (formerly Certify Expense)?

Mileage - challenge to add rerouting and additional side routes that add accurate mileage. Review collected by and hosted on G2.com.

Verified User in Medical Devices

8/13/2026

"good, I think that can be more structured for the report review especially adding the bank charges"

4/5

What do you like best about Emburse Expense Professional (formerly Certify Expense)?

easy to use, it can debrief data automatically, integrated with Uber Review collected by and hosted on G2.com.

What do you dislike about Emburse Expense Professional (formerly Certify Expense)?

requires manual checking to ensure accuracy, and I think the list of expenses could be structured in a more clear way Review collected by and hosted on G2.com.

Verified User in Financial Services

Enterprise (> 1000 emp.)

9/14/2026

"Easy to use expenses tool, keep improving it."

4.5/5

What do you like best about Emburse Expense Professional (formerly Certify Expense)?

Scanning functionalities of the expense notes. Review collected by and hosted on G2.com.

What do you dislike about Emburse Expense Professional (formerly Certify Expense)?

Sometimes double work, notes wizard is asking verification of expense notes which are complete Review collected by and hosted on G2.com.

Hamilton A.

10/22/2025

"Disappointing Experience with Misleading Claims"

0/5

What do you like best about Emburse Expense Professional (formerly Certify Expense)?

Nothing. Review collected by and hosted on G2.com.

What do you dislike about Emburse Expense Professional (formerly Certify Expense)?

{"I am extremely disappointed with Emburse Expense Professional. The software looks outdated, as if it was built in 2006 with only minimal UI changes since then. I find this embarrassing for a billion-dollar company to have such a product on the market.","The sales process was misleading, and the claims made by the salesperson were untrue. This has left me feeling deceived by the company.","The software is expensive, at $3,000 a year for just 15 people, which I find crazy.","The setup process was challenging, primarily because the salespeople rushed us. Importing data proved to be a significant pain.","There was an inability to connect with Chase credit cards, despite being assured beforehand that it would work. This was a major issue since they suggested we get different cards instead of resolving the problem.","The software was ineffective and solved none of our expense management issues. It added more time to our workflows, ultimately slowing everyone down.","The user interface is poorly designed and feels like complete trash. Overall, the software feels clunky and unproductive."} Review collected by and hosted on G2.com.

Verified User in Industrial Automation

5/11/2026

"User friendly after demonstration and instructions."

5/5

What do you like best about Emburse Expense Professional (formerly Certify Expense)?

No hand written documents required and available post submitted documentation. Review collected by and hosted on G2.com.

What do you dislike about Emburse Expense Professional (formerly Certify Expense)?

Like company emails, it would be nice to be able to pull up either customer names or company internal names/titles for submitting Conference or Entertainment guest names. Review collected by and hosted on G2.com.

Verified User in Facilities Services

Mid-Market (51-1000 emp.)

9/21/2026

Business partner of the seller or seller's competitor, not included in G2 scores.

"expenses for projects"

5/5

What do you like best about Emburse Expense Professional (formerly Certify Expense)?

easy to use and less confusion. I can upload very easily. Review collected by and hosted on G2.com.

What do you dislike about Emburse Expense Professional (formerly Certify Expense)?

there is nothing I currently dislike when using the app Review collected by and hosted on G2.com.

Verified User in Manufacturing

Mid-Market (51-1000 emp.)

9/25/2026

"Easy to use this program for business reimbursement"

4.5/5

What do you like best about Emburse Expense Professional (formerly Certify Expense)?

I liked the cleanup wizard for accuracy and clarification Review collected by and hosted on G2.com.

What do you dislike about Emburse Expense Professional (formerly Certify Expense)?

Entering individual receipts one at a time is cumbersome Review collected by and hosted on G2.com.

Alyssa A.

Accounting Manager

Mid-Market (51-1000 emp.)

10/20/2025

"Effortless Integration with Room for UI Improvement"

3.5/5

What do you like best about Emburse Expense Professional (formerly Certify Expense)?

I appreciate how easy it is to integrate Emburse Expense Professional with Microsoft Office, allowing seamless submission of expense reports directly through the app. This integration has significantly streamlined processes, such as reimbursement for credit card transactions, client visits, internal expense reports, outings, and lunches, which has freed up a substantial amount of time for our accounts payable team by reducing manual processing. I also find the features for tracking receipts and expenses, as well as the controls and approval processes for expense reports, incredibly useful. The ability to efficiently import credit card transactions and provide training for internal users further enhances its usability. Overall, its ease of use stands out, making it a practical and beneficial choice for our organization. Review collected by and hosted on G2.com.

What do you dislike about Emburse Expense Professional (formerly Certify Expense)?

I find the application could be more user-friendly. Review collected by and hosted on G2.com.