--- title: Emburse Expense Enterprise (formerly Chrome River Expense) Reviews meta_title: 'Emburse Expense Enterprise (formerly Chrome River Expense) Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 2440 reviews by the users' company size, role or industry to find out how Emburse Expense Enterprise (formerly Chrome River Expense) works for a business like yours. aggregate_rating: rating_value: 4.3 review_count: 2440 scale: '5' date_modified: '2026-10-08' parent_category: name: Travel & Expense url: https://www.g2.com/categories/travel-expense ---

Emburse Expense Enterprise (formerly Chrome River Expense) Pros and Cons: Top 5 Advantages and Disadvantages

Quick AI Summary Based on G2 Reviews

Generated from real user reviews

Users appreciate the ease of use of Emburse Expense Enterprise, finding it simple and user-friendly for reporting. (288 mentions)
Users appreciate the easy upload functionality of Emburse Expense Enterprise, making receipt management seamless and efficient. (80 mentions)
Users appreciate the efficiency of Emburse Expense Enterprise, enabling quick expense submissions and streamlined processes. (58 mentions)
Users find the intuitive design of Emburse Expense Enterprise simplifies creating, editing, and submitting reports effortlessly. (54 mentions)
Users appreciate the intuitive and user-friendly interface of Emburse Expense Enterprise, making it easy to navigate and use. (50 mentions)
Users find the navigation unintuitive, leading to confusion about steps and options during use. (61 mentions)
Users find manual entry cumbersome, citing difficulties with complicated receipts and occasional website crashes affecting progress. (33 mentions)
Users find the learning curve steep, requiring significant time and effort for effective implementation and management. (30 mentions)
Users face approval issues with limited visibility and control over recent approvals and ticketing processes. (27 mentions)
Users find the time-consuming implementation and invoicing process frustrating, impacting overall efficiency and usability. (27 mentions)

5 Pros or Advantages of Emburse Expense Enterprise (formerly Chrome River Expense)

1. Ease of Use
Users appreciate the ease of use of Emburse Expense Enterprise, finding it simple and user-friendly for reporting.
See 288 mentions

See Related User Reviews

Vishwas P.
VP

Vishwas P.

Enterprise (> 1000 emp.)

4.0/5

"Effortless Reimbursements and Easy Mobile App"

What do you like about Emburse Expense Enterprise (formerly Chrome River Expense)?

The application is really good at allowing us to add reimbursement data without much hassle. They also have a mobile app that's easy to set up and use

Verified User
A

Verified User

Mid-Market (51-1000 emp.)

5.0/5

"Emburse Expense has streamlined our T&E Process"

What do you like about Emburse Expense Enterprise (formerly Chrome River Expense)?

The automation. Prior to Emburse Expense (formerly Chrome River) our T&E process was very manual - Emburse brought our T&E process into the 2

2. Easy Upload
Users appreciate the easy upload functionality of Emburse Expense Enterprise, making receipt management seamless and efficient.
See 80 mentions

See Related User Reviews

Verified User
U

Verified User

Small-Business (50 or fewer emp.)

3.5/5

"Expense Report Platform"

What do you like about Emburse Expense Enterprise (formerly Chrome River Expense)?

I like the icons and how easy it is to find the tiles you need to create an expense quickly. The platform is really easy and intuitive to use compared

Verified User
A

Verified User

4.0/5

"Survey"

What do you like about Emburse Expense Enterprise (formerly Chrome River Expense)?

Very easy to submit report. Easy to download receipts and upload them

3. Efficiency
Users appreciate the efficiency of Emburse Expense Enterprise, enabling quick expense submissions and streamlined processes.
See 58 mentions

See Related User Reviews

Vaibhav P.
VP

Vaibhav P.

Enterprise (> 1000 emp.)

4.0/5

"Best Application for multiple things - expenses"

What do you like about Emburse Expense Enterprise (formerly Chrome River Expense)?

The application feels more smooth compared to earlier. Expense creation and submission is quick, and attaching receipts is very easy. I also like that

Verified User
U

Verified User

2.0/5

"emburse enterprise questionare"

What do you like about Emburse Expense Enterprise (formerly Chrome River Expense)?

the AI is able to gleam the total expense amount and customer which speeds up the process

4. Intuitive
Users find the intuitive design of Emburse Expense Enterprise simplifies creating, editing, and submitting reports effortlessly.
See 54 mentions

See Related User Reviews

Verified User
U

Verified User

5.0/5

"Review"

What do you like about Emburse Expense Enterprise (formerly Chrome River Expense)?

Intuitive and works well, like you would expect from a modern web app

AN

5.0/5

"Easy Peasy"

What do you like about Emburse Expense Enterprise (formerly Chrome River Expense)?

The ease of the Graphic User Interface and the intuitiveness of the system.

5. User Interface
Users appreciate the intuitive and user-friendly interface of Emburse Expense Enterprise, making it easy to navigate and use.
See 50 mentions

See Related User Reviews

Verified User
U

Verified User

4.0/5

"Easy to use once you get used to it"

What do you like about Emburse Expense Enterprise (formerly Chrome River Expense)?

Very easy to create an expense report once you figure out the layout of the interface

AN

5.0/5

"It's the easiest way to code expenses than anything else I've used in 20 years."

What do you like about Emburse Expense Enterprise (formerly Chrome River Expense)?

Upside is that it stores the information easily and the coding process of clicking codes and allocating them is very simplistic. I like the icons and

5 Cons or Disadvantages of Emburse Expense Enterprise (formerly Chrome River Expense)

1. Not Intuitive
Users find the navigation unintuitive, leading to confusion about steps and options during use.
See 61 mentions

See Related User Reviews

Verified User
U

Verified User

Small-Business (50 or fewer emp.)

3.5/5

"Expense Report Platform"

What do you dislike about Emburse Expense Enterprise (formerly Chrome River Expense)?

I think the bulk import feature would be nice and maybe some options to duplicate past expenses so you don't have to keep recreating the same ones rep

Verified User
A

Verified User

Mid-Market (51-1000 emp.)

4.0/5

"Powerful and easy-to-use expense management and reporting"

What do you dislike about Emburse Expense Enterprise (formerly Chrome River Expense)?

There are some quirks with the expense report submittals, usually due to our complicated rules, and usually caused by user error. The logic is so comp

2. Manual Entry
Users find manual entry cumbersome, citing difficulties with complicated receipts and occasional website crashes affecting progress.
See 33 mentions

See Related User Reviews

Peter T.
PT

Peter T.

Enterprise (> 1000 emp.)

3.0/5

"Emburse handles much of our needs with process automation for A/P"

What do you dislike about Emburse Expense Enterprise (formerly Chrome River Expense)?

The OCR has improved some but the lack of AI elements to help with coding for our people would still be appreciated.

TS

Taylor S.

Mid-Market (51-1000 emp.)

5.0/5

"Emburse Chrome River Expense is consistent and remains easy to use"

What do you dislike about Emburse Expense Enterprise (formerly Chrome River Expense)?

While it is still very easy to use and organized, some of the more complicated receipts are hard to input. Also, there have been a few times the websi

3. Learning Curve
Users find the learning curve steep, requiring significant time and effort for effective implementation and management.
See 30 mentions

See Related User Reviews

Vishwas P.
VP

Vishwas P.

Enterprise (> 1000 emp.)

4.0/5

"Effortless Reimbursements and Easy Mobile App"

What do you dislike about Emburse Expense Enterprise (formerly Chrome River Expense)?

There are a lot of layers when adding for a reimbursement which is difficult for new users.

Verified User
U

Verified User

Small-Business (50 or fewer emp.)

3.5/5

"Expense Report Platform"

What do you dislike about Emburse Expense Enterprise (formerly Chrome River Expense)?

I think the bulk import feature would be nice and maybe some options to duplicate past expenses so you don't have to keep recreating the same ones rep

4. Approval Issues
Users face approval issues with limited visibility and control over recent approvals and ticketing processes.
See 27 mentions

See Related User Reviews

Verified User
U

Verified User

2.0/5

"emburse enterprise questionare"

What do you dislike about Emburse Expense Enterprise (formerly Chrome River Expense)?

that i need to submit bank statements in order to verify amounts if there is a calculation error

Verified User
U

Verified User

4.5/5

"easy to use"

What do you dislike about Emburse Expense Enterprise (formerly Chrome River Expense)?

sometimes it is kicked back for information already in there but says it is not.

5. Time-Consuming
Users find the time-consuming implementation and invoicing process frustrating, impacting overall efficiency and usability.
See 27 mentions

See Related User Reviews

Verified User
U

Verified User

2.5/5

"Expenses quickly"

What do you dislike about Emburse Expense Enterprise (formerly Chrome River Expense)?

If on my invoice i have different lines, i have to book them individually, each case write the vendor address, tax number, invoice number, other infor

Verified User
U

Verified User

3.5/5

"Positive experience"

What do you dislike about Emburse Expense Enterprise (formerly Chrome River Expense)?

I'm a fairly infrequent user, but it seems difficult to maneuver between expenses or add more than one expense to the same report

Emburse Expense Enterprise (formerly Chrome River Expense) Reviews (2,440)

View 3 Video Reviews
Reviews

Emburse Expense Enterprise (formerly Chrome River Expense) Reviews (2,440)

View 3 Video Reviews
4.3
2,440 reviews
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FL
Fabiola L.
Account Executive.
Small-Business (50 or fewer emp.)
"Centralized Expense Tracking with Well-Organized Reports"
4/5
What do you like best about Emburse Expense Enterprise (formerly Chrome River Expense)?

What I like most is that everything is centralized in one place, which makes reviewing, approving, and tracking expenses much easier. The reports are also well organized, and that saves me a lot of work. Review collected by and hosted on G2.com.

What do you dislike about Emburse Expense Enterprise (formerly Chrome River Expense)?

The downside is that customizing the boards isn’t easy without support. On top of that, support is slow, even though it does eventually work out. Review collected by and hosted on G2.com.

AN
Verified User in Marketing and Advertising
"This was a quick experience."
5/5
What do you like best about Emburse Expense Enterprise (formerly Chrome River Expense)?

I had a great experience with Expense Enterprise. The interface is simple and easy to use. I was able to submit my first report without error or cause for delay Review collected by and hosted on G2.com.

What do you dislike about Emburse Expense Enterprise (formerly Chrome River Expense)?

n/a I cannot give a review because nothing that I came across gave me any hardships Review collected by and hosted on G2.com.

Verified User in Automotive
UA
Verified User in Automotive
Mid-Market (51-1000 emp.)
"Easy-to-use tool, though not very flexible"
3.5/5
What do you like best about Emburse Expense Enterprise (formerly Chrome River Expense)?

How intuitive the tool is when processing settlements Review collected by and hosted on G2.com.

What do you dislike about Emburse Expense Enterprise (formerly Chrome River Expense)?

When trying to change the type of expenses in tickets identified as Hotel, there was no way to change the ticket type. Review collected by and hosted on G2.com.

AN
Verified User in Management Consulting
Enterprise (> 1000 emp.)
"New System Experience"
5/5
What do you like best about Emburse Expense Enterprise (formerly Chrome River Expense)?

I liked the drag-and-drop feature for receipts. Review collected by and hosted on G2.com.

What do you dislike about Emburse Expense Enterprise (formerly Chrome River Expense)?

Getting to learn the new system takes some getting used to. Review collected by and hosted on G2.com.

Verified User in Computer Software
UC
Verified User in Computer Software
Enterprise (> 1000 emp.)
"Emburse Enterprise is Awesome!"
5/5
What do you like best about Emburse Expense Enterprise (formerly Chrome River Expense)?

The AI integration and the fact that I can upload the receipts and it correctly categorized items including itemizing the receipt was an amazing experience. Review collected by and hosted on G2.com.

What do you dislike about Emburse Expense Enterprise (formerly Chrome River Expense)?

I had to constantly refresh my page to view the details of my uploaded receipt. Review collected by and hosted on G2.com.

AN
Verified User in Warehousing
Small-Business (50 or fewer emp.)
"easy"
5/5
What do you like best about Emburse Expense Enterprise (formerly Chrome River Expense)?

I like that it's easy to navigate and very clear. Review collected by and hosted on G2.com.

What do you dislike about Emburse Expense Enterprise (formerly Chrome River Expense)?

There wasn't anything that I really liked Review collected by and hosted on G2.com.

AN
Verified User in Computer Software
"great tool - needs better sorting and filter to auto match reciepts to CC items, and calc GST"
3.5/5
What do you like best about Emburse Expense Enterprise (formerly Chrome River Expense)?

ability to email or upload receipt emails/docs etc Review collected by and hosted on G2.com.

What do you dislike about Emburse Expense Enterprise (formerly Chrome River Expense)?

Have to manually match reciept emails to CC items, and also manually calculation NZ GST (taxes) - it shoudl be able to suggest GST value and then you can amend/remove if needed - for NZD domestic items. Review collected by and hosted on G2.com.

AN
Verified User in Health, Wellness and Fitness
Small-Business (50 or fewer emp.)
"Easy to use, works smoothly"
5/5
What do you like best about Emburse Expense Enterprise (formerly Chrome River Expense)?

automatic calculation of trip mileage and map access Review collected by and hosted on G2.com.

What do you dislike about Emburse Expense Enterprise (formerly Chrome River Expense)?

no issues with Emburse Expense Enterprise Review collected by and hosted on G2.com.

AN
Verified User in Higher Education
Enterprise (> 1000 emp.)
"Overall easy and intuitive to add expenses in an organized way."
4.5/5
What do you like best about Emburse Expense Enterprise (formerly Chrome River Expense)?

Putting all related expenses in one report was good. Review collected by and hosted on G2.com.

What do you dislike about Emburse Expense Enterprise (formerly Chrome River Expense)?

Route calculation for mileage defaults to using a toll highway (407). Review collected by and hosted on G2.com.

AN
Verified User in Automotive
Enterprise (> 1000 emp.)
"The AI based auto select is an impressive and time saving"
4.5/5
What do you like best about Emburse Expense Enterprise (formerly Chrome River Expense)?

The AI based auto fill is really helpful Review collected by and hosted on G2.com.

What do you dislike about Emburse Expense Enterprise (formerly Chrome River Expense)?

A short tour would help the new users to avoid confusion Review collected by and hosted on G2.com.

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