--- title: Emburse Expense Enterprise (formerly Chrome River Expense) Reviews meta_title: 'Emburse Expense Enterprise (formerly Chrome River Expense) Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 2329 reviews by the users' company size, role or industry to find out how Emburse Expense Enterprise (formerly Chrome River Expense) works for a business like yours. aggregate_rating: rating_value: 4.3 review_count: 2329 scale: '5' date_modified: '2026-08-14' parent_category: name: Travel & Expense url: https://www.g2.com/categories/travel-expense --- # Emburse Expense Enterprise (formerly Chrome River Expense) Reviews **Vendor:** Emburse **Category:** [Expense Management Software](https://www.g2.com/categories/expense-management) **Average Rating:** 4.3/5.0 **Total Reviews:** 2,329 ## About Emburse Expense Enterprise (formerly Chrome River Expense) Emburse Expense Enterprise is a fast, fluid, mobile web app that offers global organizations the latest in travel and expense management. We deliver the same user experience across all devices – smartphones, tablets, laptops, desktops – which makes employees happy. Powerful analytics and expense reporting capabilities make the CFO and accounts payable staff even happier. Expense serves complex, global enterprise organizations. ## Emburse Expense Enterprise (formerly Chrome River Expense) Pros & Cons **What users like:** - Users find Emburse Expense Enterprise to be **very user-friendly and easy to navigate** , streamlining the expense submission process. (200 reviews) - Users value the **easy upload feature** of Emburse Expense Enterprise, making receipt submission seamless and straightforward. (65 reviews) - Users value the **efficiency** of Emburse Expense Enterprise, enabling quick submissions and streamlined expense processes. (58 reviews) - Users appreciate the **intuitive and user-friendly interface** of Emburse Expense Enterprise, making it easy to navigate and use. (50 reviews) - Users appreciate the **easy navigation** of Emburse Expense Enterprise, making the reimbursement process straightforward and efficient. (41 reviews) - Users praise the **intuitive interface** of Emburse Expense Enterprise, making report creation and submission seamless. (41 reviews) - Users appreciate the **simplicity** of Emburse Expense Enterprise, finding it easy and straightforward for regular claims. (41 reviews) - Users appreciate the **easy electronic submission** process for reimbursements, finding it simple and user-friendly. (34 reviews) - Speed (33 reviews) - Mobile App (30 reviews) **What users dislike:** - Users find the interface **not intuitive** , leading to navigation difficulties, especially for those less experienced. (48 reviews) - Users find the **steep learning curve** of Emburse Expense Enterprise requires significant time and effort for effective use. (30 reviews) - Users face **approval issues** with limited visibility and control over recent approvals and ticketing processes. (27 reviews) - Users face **upload issues** with Emburse Expense, particularly with file formats and slow document processing. (27 reviews) - Users face **invoicing issues** including upload errors, delays, and difficulties in managing invoices effectively. (22 reviews) - Users find that **manual entry is cumbersome** , especially with complex receipts and occasional website crashes affecting progress. (22 reviews) - Users face **frequent errors and difficulties** with receipt management, complicating the expense submission process. (21 reviews) - Users find the **time-consuming implementation and invoicing process** frustrating, impacting overall efficiency and usability. (21 reviews) - Difficult Navigation (19 reviews) - Inaccurate Results (19 reviews) ## Emburse Expense Enterprise (formerly Chrome River Expense) Reviews ### 1. Too Many Clicks: Emburse Expense Enterprise Feels Complex and Time-Consuming **Rating:** 2.0/5.0 stars **Reviewed by:** Verified User in Higher Education | Mid-Market (51-1000 emp.) **Reviewed Date:** March 19, 2026 **What do you like best about Emburse Expense Enterprise (formerly Chrome River Expense)?** What I like best about Emburse Expense Enterprise is that its service is electronic over physical paper. So it's possible to take photos of receipts and upload them to a main folder and then search with the AI feature to find the date of the upload and get it attached to the correct expense report. Being able to create groups of individual members on my team is also helpful, although a new group has to be created to adjust people, if I haven't been left behind on that update. **What do you dislike about Emburse Expense Enterprise (formerly Chrome River Expense)?** I dislike that it's still complex and time consuming to use. Way too many clicks to get to where I need to be. Learning how to use it is a curve that's not intuitive, which gets annoying when it's a process to relearn how to use it each month or every other month of assisting my boss in compiling his expense report. **What problems is Emburse Expense Enterprise (formerly Chrome River Expense) solving and how is that benefiting you?** It's solving the submission of expense reports and tracking them, which is helpful and great. ### 2. Experience required, system not intuitive. **Rating:** 1.5/5.0 stars **Reviewed by:** Verified User in Defense & Space **Reviewed Date:** August 04, 2026 **What do you like best about Emburse Expense Enterprise (formerly Chrome River Expense)?** Easy plugins to label expenses. Pulls all credit card expenses. Automatically pulls expenses. **What do you dislike about Emburse Expense Enterprise (formerly Chrome River Expense)?** Requires a great deal of time to become familiar with the system and not intuitive in the completion of the report. **What problems is Emburse Expense Enterprise (formerly Chrome River Expense) solving and how is that benefiting you?** One location to complete expenses and able to draw necessary items. ### 3. Not well integrated into other systems at U-M **Rating:** 1.5/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management **Reviewed Date:** August 04, 2026 **What do you like best about Emburse Expense Enterprise (formerly Chrome River Expense)?** I like being able to upload my receipts to the Enburse expense report. **What do you dislike about Emburse Expense Enterprise (formerly Chrome River Expense)?** It seems like the people who are processing the report can't see or access the receipts that I am attaching. I always have to submit them through the Shared Service Center. **What problems is Emburse Expense Enterprise (formerly Chrome River Expense) solving and how is that benefiting you?** none ### 4. Terrible layout (screens cover screens) and glitchy when using decimal points **Rating:** 1.5/5.0 stars **Reviewed by:** Verified User in Legal Services **Reviewed Date:** May 28, 2026 **What do you like best about Emburse Expense Enterprise (formerly Chrome River Expense)?** i hate using this product, it tracks no history (cannot predict) on top of the fact that it is glitchy and the layout is horrible **What do you dislike about Emburse Expense Enterprise (formerly Chrome River Expense)?** i hate using this product, it tracks no history (cannot predict) on top of the fact that it is glitchy and the layout is horrible **What problems is Emburse Expense Enterprise (formerly Chrome River Expense) solving and how is that benefiting you?** its just a platform to submit invoices for payment. There has got to be a better version of this software by another vendor ### 5. Very difficult. Not user friendly. **Rating:** 1.5/5.0 stars **Reviewed by:** Verified User in Insurance **Reviewed Date:** August 04, 2026 **What do you like best about Emburse Expense Enterprise (formerly Chrome River Expense)?** Nothing. It has taken me 3 years and I still find it difficult. **What do you dislike about Emburse Expense Enterprise (formerly Chrome River Expense)?** It should be easier to submit expenses. Not intuitive. **What problems is Emburse Expense Enterprise (formerly Chrome River Expense) solving and how is that benefiting you?** Documenting expenses ### 6. Still a challenge using Emburse Expense Enterprise (formerly Chrome River Expense) **Rating:** 1.5/5.0 stars **Reviewed by:** Verified User in Higher Education **Reviewed Date:** June 20, 2026 **What do you like best about Emburse Expense Enterprise (formerly Chrome River Expense)?** The commitment to product improvement to facilitate convenient and efficient use. **What do you dislike about Emburse Expense Enterprise (formerly Chrome River Expense)?** Challenges with entering expenses for hotel say and meals. **What problems is Emburse Expense Enterprise (formerly Chrome River Expense) solving and how is that benefiting you?** None noticed. ### 7. emburse enterprise questionare **Rating:** 2.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services **Reviewed Date:** February 20, 2026 **What do you like best about Emburse Expense Enterprise (formerly Chrome River Expense)?** the AI is able to gleam the total expense amount and customer which speeds up the process **What do you dislike about Emburse Expense Enterprise (formerly Chrome River Expense)?** that i need to submit bank statements in order to verify amounts if there is a calculation error **What problems is Emburse Expense Enterprise (formerly Chrome River Expense) solving and how is that benefiting you?** the AI and partially submitting documents in order to speed up the expense process ### 8. I don't think it is very intuitive to use. **Rating:** 1.5/5.0 stars **Reviewed by:** Verified User in Higher Education **Reviewed Date:** May 05, 2025 **What do you like best about Emburse Expense Enterprise (formerly Chrome River Expense)?** I like that I can see the history of past expense reports. **What do you dislike about Emburse Expense Enterprise (formerly Chrome River Expense)?** The process of creating an expense report is not intuitive and seems to change constantly. Some of these issues could be based on the rules/preferences of my organization, rather than the emburse enterprise platform. **What problems is Emburse Expense Enterprise (formerly Chrome River Expense) solving and how is that benefiting you?** It is providing away for me to get reimbursed for travel and expenses. It is relatively easy to create a non-travel expense report, but I struggle to find the benefits of the travel expenses. ### 9. far too complicated to use **Rating:** 2.0/5.0 stars **Reviewed by:** Verified User in Automotive **Reviewed Date:** May 21, 2025 **What do you like best about Emburse Expense Enterprise (formerly Chrome River Expense)?** the possibility to upload supporting documents via email address and application **What do you dislike about Emburse Expense Enterprise (formerly Chrome River Expense)?** ergonomics, the user journey, the ticket reading algorithm which is always on the side on the theme, on the sum, .... **What problems is Emburse Expense Enterprise (formerly Chrome River Expense) solving and how is that benefiting you?** I have seen no improvement in the problems with this tool. It's clear that the designers are not users of the solution. ### 10. Service isn't great and new Emburse analytics isn't great **Rating:** 1.5/5.0 stars **Reviewed by:** Karen O. | Controller Extraordinaire, Mid-Market (51-1000 emp.) **Reviewed Date:** February 10, 2021 **What do you like best about Emburse Expense Enterprise (formerly Chrome River Expense)?** I like that I can configure routing of claims by general ledger account code instead of a "reports to" model. **What do you dislike about Emburse Expense Enterprise (formerly Chrome River Expense)?** There new emburse reporting was a down grade. They want everyone to buy the upgraded version and only give you 1 license to create reports. The old reporting system allowed multiple users to create and maintain reports. To upgrade I'd have to pay over $3,600 a year. The new reports show nicely on the screen but when you try to export with formating and visualization it doesn't work and the reports look bad or you have to do your own formating in excel. Regarding customer support, there is no one you can just call. You have to start a case. I've had questions about the new reporting software and often get vague answers and no screen shots. I think the rep's name in that department is Michelle. There have been times I've build the whole report and just needed help on an advance issue and they try to make you buy a whole customization. **What problems is Emburse Expense Enterprise (formerly Chrome River Expense) solving and how is that benefiting you?** Approving by email is nice. Matching receipts to charges is great too. ### 11. Good tool, lacks how to videos **Rating:** 2.0/5.0 stars **Reviewed by:** Chintan R. | Strategist, Mid-Market (51-1000 emp.) **Reviewed Date:** May 28, 2024 **What do you like best about Emburse Expense Enterprise (formerly Chrome River Expense)?** CR SNAP feature, which allows easy receipt submission, streamlining expense report completion **What do you dislike about Emburse Expense Enterprise (formerly Chrome River Expense)?** UI for scrolling on the expense report page is the trickiest thing. **What problems is Emburse Expense Enterprise (formerly Chrome River Expense) solving and how is that benefiting you?** Automation of process ### 12. Emburse CR **Rating:** 2.0/5.0 stars **Reviewed by:** Verified User in Consulting | Enterprise (> 1000 emp.) **Reviewed Date:** August 08, 2024 **What do you like best about Emburse Expense Enterprise (formerly Chrome River Expense)?** Gives detailed reports. Gives me the information required. **What do you dislike about Emburse Expense Enterprise (formerly Chrome River Expense)?** Takes time to understand how to create reports and what fields are required **What problems is Emburse Expense Enterprise (formerly Chrome River Expense) solving and how is that benefiting you?** Easier to handle expense management ### 13. Not especially useful **Rating:** 2.0/5.0 stars **Reviewed by:** Verified User in Legal Services | Mid-Market (51-1000 emp.) **Reviewed Date:** May 28, 2024 **What do you like best about Emburse Expense Enterprise (formerly Chrome River Expense)?** The app lets you take pictures of your paper receipts, but has no workflow for PDFs and emailed receipts. It's easy to use, but doesn't do much. **What do you dislike about Emburse Expense Enterprise (formerly Chrome River Expense)?** No workflow for PDFs and emailed receipts. **What problems is Emburse Expense Enterprise (formerly Chrome River Expense) solving and how is that benefiting you?** This app solves no problems for me. I take pictures of my receipts with the camera app and upload them using the usual Chrome River app. ### 14. User who wants to reimburse weekly driving costs, several position in one projekct. **Rating:** 1.5/5.0 stars **Reviewed by:** Verified User in Electrical/Electronic Manufacturing | Small-Business (50 or fewer emp.) **Reviewed Date:** May 15, 2024 **What do you like best about Emburse Expense Enterprise (formerly Chrome River Expense)?** Once you know the steps it is easy. But UX at 1st glance is not so good! **What do you dislike about Emburse Expense Enterprise (formerly Chrome River Expense)?** It is annoying that I have to repeat certain information for alway the same kind of object in the same reimbursement project. At least in our application here. I did a list of driving reimbursemnet, each item had same boundary information only change in each position: another route. Nevertheless I had to repeat xy times the car information and some formals stuff - unnecessary waste of time **What problems is Emburse Expense Enterprise (formerly Chrome River Expense) solving and how is that benefiting you?** travell and driving cost reimbursement ### 15. The HMI is very confusing **Rating:** 2.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Enterprise (> 1000 emp.) **Reviewed Date:** May 15, 2024 **What do you like best about Emburse Expense Enterprise (formerly Chrome River Expense)?** The auto completion is very convienient. As well as chorme river app for scanning **What do you dislike about Emburse Expense Enterprise (formerly Chrome River Expense)?** The HMI is very confusing. I am constantly getting lost where I am and what to do where I am. **What problems is Emburse Expense Enterprise (formerly Chrome River Expense) solving and how is that benefiting you?** Thru Chrome River I can reimburse my travel expenses. ### 16. State Expenses **Rating:** 1.5/5.0 stars **Reviewed by:** Verified User in Higher Education | Enterprise (> 1000 emp.) **Reviewed Date:** May 14, 2024 **What do you like best about Emburse Expense Enterprise (formerly Chrome River Expense)?** That once approved, I get reimbursed in full. **What do you dislike about Emburse Expense Enterprise (formerly Chrome River Expense)?** This is too tedious and takes too much time. The software is not intuitive. With an AI enhancement or with a different AI assisted software for expense reporting, this would be a much better process. **What problems is Emburse Expense Enterprise (formerly Chrome River Expense) solving and how is that benefiting you?** Getting reimbursed for expense incurred through company travel requirements. ### 17. capturing a new expense report is really confusing **Rating:** 1.5/5.0 stars **Reviewed by:** Verified User in Construction | Enterprise (> 1000 emp.) **Reviewed Date:** May 19, 2024 **What do you like best about Emburse Expense Enterprise (formerly Chrome River Expense)?** approving an expense report is easy. I dislike that I am forced to enter more characters in this box than my original statement (approving an expense report is easy) **What do you dislike about Emburse Expense Enterprise (formerly Chrome River Expense)?** capturing a new expense report is really confusing. **What problems is Emburse Expense Enterprise (formerly Chrome River Expense) solving and how is that benefiting you?** Why am I forced to enter text in each and every box? ### 18. Not the most user friendly **Rating:** 2.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Enterprise (> 1000 emp.) **Reviewed Date:** March 12, 2024 **What do you like best about Emburse Expense Enterprise (formerly Chrome River Expense)?** that you can match receipts with lines of costs **What do you dislike about Emburse Expense Enterprise (formerly Chrome River Expense)?** not very user friendly - I needed support to match all the transactions from the credit card which were not incurred by me, but rather commisions and travel agency fees. Also, the errors do not come with some hints on how to solve: e.g categorization error for the hotel, I had no ideea to what is referring to, errors should give hints of possible reasons, so we can solve without support. **What problems is Emburse Expense Enterprise (formerly Chrome River Expense) solving and how is that benefiting you?** - ### 19. A bit clunky, but it's adequate. **Rating:** 2.0/5.0 stars **Reviewed by:** Verified User in Automotive | Mid-Market (51-1000 emp.) **Reviewed Date:** February 12, 2024 **What do you like best about Emburse Expense Enterprise (formerly Chrome River Expense)?** Nothing. This program is a downgrade from out last system. **What do you dislike about Emburse Expense Enterprise (formerly Chrome River Expense)?** Limited options, having to wait for posted credit card expenses, the scrutiny of small cash purchases, the inability to expense any food item other than breakfast, lunch, or dinner. I'm sure I can think of more as time goes on. **What problems is Emburse Expense Enterprise (formerly Chrome River Expense) solving and how is that benefiting you?** It has only created irritation. ### 20. Guidance by error is cause of frustration. **Rating:** 2.0/5.0 stars **Reviewed by:** Verified User in Biotechnology | Mid-Market (51-1000 emp.) **Reviewed Date:** February 16, 2024 **What do you like best about Emburse Expense Enterprise (formerly Chrome River Expense)?** I might be able to answer if you asked: "What do you dislike least" **What do you dislike about Emburse Expense Enterprise (formerly Chrome River Expense)?** The overview is limited. I do not like the structure of the expence report on screen. I am not positively, pro-actively guided to the next correct or even sensible step. But rather negatively informed about errors and neglects. **What problems is Emburse Expense Enterprise (formerly Chrome River Expense) solving and how is that benefiting you?** My Problems: - I pre-pay expenses and Chrome River is the tool my employer provides to have those expenses reimbursed. - I am entitled to allowances which I have to file using Chrome River ### 21. Too much to click **Rating:** 1.5/5.0 stars **Reviewed by:** Verified User in Banking | Mid-Market (51-1000 emp.) **Reviewed Date:** November 30, 2023 **What do you like best about Emburse Expense Enterprise (formerly Chrome River Expense)?** automatic caluculating, currency calculator **What do you dislike about Emburse Expense Enterprise (formerly Chrome River Expense)?** there should be one mask in advance to put details in - reason, cost center - this information has to be put in again and again. No guidance for workflow while doing the expense **What problems is Emburse Expense Enterprise (formerly Chrome River Expense) solving and how is that benefiting you?** calculating ### 22. Removing the Reports tool was a terrible move! **Rating:** 2.0/5.0 stars **Reviewed by:** Verified User in Accounting | Mid-Market (51-1000 emp.) **Reviewed Date:** November 07, 2023 **What do you like best about Emburse Expense Enterprise (formerly Chrome River Expense)?** Being able to approve and process multiple expense reports seemlessly. **What do you dislike about Emburse Expense Enterprise (formerly Chrome River Expense)?** Having to generate reports through the Emburse Analytics is a hassle. The UI is not intuitive, and a lot less user friendly than the Reports tool that was removed. **What problems is Emburse Expense Enterprise (formerly Chrome River Expense) solving and how is that benefiting you?** Processing multiple expense reports in a timely manner. ### 23. Not Very User-Friendly **Rating:** 1.5/5.0 stars **Reviewed by:** Danielle F. | Recruiting Coordinator, Mid-Market (51-1000 emp.) **Reviewed Date:** February 10, 2023 **What do you like best about Emburse Expense Enterprise (formerly Chrome River Expense)?** I did like how Chrome River had "everything" in one platform. **What do you dislike about Emburse Expense Enterprise (formerly Chrome River Expense)?** Chrome River was not very easy to use or user friendly. **What problems is Emburse Expense Enterprise (formerly Chrome River Expense) solving and how is that benefiting you?** Chrome River allowed us to manage our finances and expenses. ### 24. Chrome River...A Lazy River Without a View **Rating:** 1.5/5.0 stars **Reviewed by:** Verified User in Higher Education | Mid-Market (51-1000 emp.) **Reviewed Date:** November 18, 2019 **What do you like best about Emburse Expense Enterprise (formerly Chrome River Expense)?** I like that my employer uses an interconnected system for tracking travel and reimbursement expenses. Everything is linked here, and CR guides you to accurately complete your information. **What do you dislike about Emburse Expense Enterprise (formerly Chrome River Expense)?** Quite frankly, Chrome River has an ugly aesthetic. It looks clunky and, at times, it acts clunky. Its dated appearance, and clear preference for PC-based users, makes it inaccessible for a wide variety of users. **What problems is Emburse Expense Enterprise (formerly Chrome River Expense) solving and how is that benefiting you?** CR Expense enables my company to easily track and reimburse expenses. It cuts down on the workflow for those in HR. It provides a stream--a entirely straight, but winding river--of expense flow that one can check and upon which, report. **Official Response from Rachel Lurie:** > Hello, thanks for your feedback. Please feel free to reach out to your Chrome River admin with these concerns, as it sounds like your organization may not yet be migrated to the newest version of the system which has a sleek UI and is 100% mobile friendly. Thanks, Rachel ### 25. Not very intuitive or user friendly. **Rating:** 1.5/5.0 stars **Reviewed by:** Verified User in Higher Education | Mid-Market (51-1000 emp.) **Reviewed Date:** August 17, 2019 **What do you like best about Emburse Expense Enterprise (formerly Chrome River Expense)?** How it automatically links most receipts to purchases. **What do you dislike about Emburse Expense Enterprise (formerly Chrome River Expense)?** The fact that it makes my job so much harder. **Recommendations to others considering Emburse Expense Enterprise (formerly Chrome River Expense):** If you have to deal with multiple student organizations using your purchasing card get ready for a headache. **What problems is Emburse Expense Enterprise (formerly Chrome River Expense) solving and how is that benefiting you?** Not having to submit paper receipts is nice l, but the cons outweigh the benefits. **Official Response from Rachel Lurie:** > Thanks for your feedback, and sorry to hear you are having some challenges. Please reach out to your Administrator for additional training resources, or contact your Chrome River customer success manager for assistance. Many of our customers use both travel (business) cards and Purchasing cards. We have multiple solutions to address having users with both cards including separate profiles and the ability to label each as they are interfaced into Chrome River. At any time, customers can add, modify or delete expense types to accommodate their needs to simplify the entry process. All the best, Rachel ### 26. clunky **Rating:** 1.5/5.0 stars **Reviewed by:** Verified User in Financial Services | Enterprise (> 1000 emp.) **Reviewed Date:** April 15, 2019 **What do you like best about Emburse Expense Enterprise (formerly Chrome River Expense)?** I like that you can email receipts easily. **What do you dislike about Emburse Expense Enterprise (formerly Chrome River Expense)?** It’s super annoying to start a report or add items to a report. It’s counterintuitive and after using it several times I still struggle with it a bit when first creating a report. My older colleagues REALLY struggle with it. **Recommendations to others considering Emburse Expense Enterprise (formerly Chrome River Expense):** I don’t like the software honestly. Id compared with other similar softwares and focus on ease of use in selecting expense reporting software. **What problems is Emburse Expense Enterprise (formerly Chrome River Expense) solving and how is that benefiting you?** It’s supposed to help us submit expenses for the corporate card. It has reduced input because it links directly to the card. ### 27. International Charges Have Issues **Rating:** 2.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Enterprise (> 1000 emp.) **Reviewed Date:** January 25, 2019 **What do you like best about Emburse Expense Enterprise (formerly Chrome River Expense)?** I don’t need to keep a stack of receipts. **What do you dislike about Emburse Expense Enterprise (formerly Chrome River Expense)?** It cannot recognize international transactions. **Recommendations to others considering Emburse Expense Enterprise (formerly Chrome River Expense):** Don’t implement if you have lots of global travelers. **What problems is Emburse Expense Enterprise (formerly Chrome River Expense) solving and how is that benefiting you?** No need to save receipts. Easier for US transactions. Lots of warning options. ### 28. Still getting used to Chrome River **Rating:** 1.5/5.0 stars **Reviewed by:** Ed H. | Asst. AD / Communications, Mid-Market (51-1000 emp.) **Reviewed Date:** December 27, 2018 **What do you like best about Emburse Expense Enterprise (formerly Chrome River Expense)?** It seems to work pretty quickly as reconciliations are processed faster than in the past. **What do you dislike about Emburse Expense Enterprise (formerly Chrome River Expense)?** It's increased work and added to workflow for our business office. **What problems is Emburse Expense Enterprise (formerly Chrome River Expense) solving and how is that benefiting you?** It centralizes all of the university's finances and travel systems. ### 29. Not user friendly **Rating:** 1.5/5.0 stars **Reviewed by:** Verified User in Real Estate | Mid-Market (51-1000 emp.) **Reviewed Date:** February 07, 2019 **What do you like best about Emburse Expense Enterprise (formerly Chrome River Expense)?** The categories were easy to find based on needed expense **What do you dislike about Emburse Expense Enterprise (formerly Chrome River Expense)?** Found it hard to navigate and list expenses/attach receipts **What problems is Emburse Expense Enterprise (formerly Chrome River Expense) solving and how is that benefiting you?** Reimbursement ### 30. Plentiful Features, Clunky Execution **Rating:** 1.5/5.0 stars **Reviewed by:** Zach W. | Regional Training Leader, Enterprise (> 1000 emp.) **Reviewed Date:** November 27, 2017 **What do you like best about Emburse Expense Enterprise (formerly Chrome River Expense)?** There is a lot of versatility with the product. Tons of built in options for expenses in a variety of categories. The ability to have SSO access is convenient. The mileage function is excellent with the inclusion of Google Maps. **What do you dislike about Emburse Expense Enterprise (formerly Chrome River Expense)?** It's very possible that we are still using an older version of the program, but it's not super intuitive, and the lack of an Android app is puzzling. It's clunky to have to click around as much as you do to get items in the correct categories. It's not difficult, but it does take a while to complete correctly. **Recommendations to others considering Emburse Expense Enterprise (formerly Chrome River Expense):** The ability to have an app on your phone would be excellent. From the looks of things on their website, this is something they offer and it's possible my company just doesn't support it yet. They do have a dedicated email address to send away receipt photos to and have them uploaded automatically. There is a lot of clicking to get things in the appropriate category, but it's not difficult once you get the hang of it. **What problems is Emburse Expense Enterprise (formerly Chrome River Expense) solving and how is that benefiting you?** CR has made it easier for purchasing to contain everything in one location. It manages our expense cards as well as having the ability to input 100% payback expenses for those who don't travel as often. ### 31. Expensive **Rating:** 2.0/5.0 stars **Reviewed by:** Jessica M. | Lease Administrator, Retail, Enterprise (> 1000 emp.) **Reviewed Date:** March 29, 2018 **What do you like best about Emburse Expense Enterprise (formerly Chrome River Expense)?** I like the drag and drop features. I also like that you can submit expenses via an app. **What do you dislike about Emburse Expense Enterprise (formerly Chrome River Expense)?** Chrome river charges my company $10 to submit one expense report. This seems very pricey, considering we are supposed to submit expenses every period, 13 in a year. **Recommendations to others considering Emburse Expense Enterprise (formerly Chrome River Expense):** Get training **What problems is Emburse Expense Enterprise (formerly Chrome River Expense) solving and how is that benefiting you?** I realized how liked our older software more. ### 32. Not well designed **Rating:** 2.0/5.0 stars **Reviewed by:** Verified User in Broadcast Media | Mid-Market (51-1000 emp.) **Reviewed Date:** July 19, 2018 **What do you like best about Emburse Expense Enterprise (formerly Chrome River Expense)?** Never had any issues with the back end, actually getting the money or attributing expenses to the right accounts. **What do you dislike about Emburse Expense Enterprise (formerly Chrome River Expense)?** It looks like it's from the '90s, and could use upgrades that would make it more user-friendly as well. **What problems is Emburse Expense Enterprise (formerly Chrome River Expense) solving and how is that benefiting you?** Expenses went to the right clients and were reimbursed on time. ### 33. Don't recommend-concur is better **Rating:** 1.5/5.0 stars **Reviewed by:** Verified User in Food Production | Enterprise (> 1000 emp.) **Reviewed Date:** January 08, 2018 **What do you like best about Emburse Expense Enterprise (formerly Chrome River Expense)?** Seemed somewhat easy to do until I tried Concur. It was okay to use. **What do you dislike about Emburse Expense Enterprise (formerly Chrome River Expense)?** You couldn't upload pictures from your phone, there was no mobile app, and it had issues with itimizations for charges related to hotels/meals **Recommendations to others considering Emburse Expense Enterprise (formerly Chrome River Expense):** Go with Concur instead. **What problems is Emburse Expense Enterprise (formerly Chrome River Expense) solving and how is that benefiting you?** It did what it was supposed to do. This program is slower to use than concur and more labor intensive. ### 34. Not worth it **Rating:** 2.0/5.0 stars **Reviewed by:** Staci E. G. | Executive Administrative Assistant, Dean of Students Office, Higher Education, Enterprise (> 1000 emp.) **Reviewed Date:** December 27, 2017 **What do you like best about Emburse Expense Enterprise (formerly Chrome River Expense)?** Everything about Chrome River is complicated. **What do you dislike about Emburse Expense Enterprise (formerly Chrome River Expense)?** It is not user friendly at all. Everyone has issues with it. **What problems is Emburse Expense Enterprise (formerly Chrome River Expense) solving and how is that benefiting you?** None. ### 35. Great idea, poor delivery **Rating:** 2.0/5.0 stars **Reviewed by:** Verified User in Insurance | Enterprise (> 1000 emp.) **Reviewed Date:** January 15, 2018 **What do you like best about Emburse Expense Enterprise (formerly Chrome River Expense)?** I like the ease of applying costs and expenses to the application. **What do you dislike about Emburse Expense Enterprise (formerly Chrome River Expense)?** I dialike that it is impossible to create a shortcut and half the time you need to reload the application in the middle of your report. **What problems is Emburse Expense Enterprise (formerly Chrome River Expense) solving and how is that benefiting you?** Email notifications for expense report progress is nice. ### 36. Could have been better **Rating:** 2.0/5.0 stars **Reviewed by:** Verified User in Law Practice | Enterprise (> 1000 emp.) **Reviewed Date:** July 12, 2017 **What do you like best about Emburse Expense Enterprise (formerly Chrome River Expense)?** It was better than filling out forms by hand **What do you dislike about Emburse Expense Enterprise (formerly Chrome River Expense)?** at times it would react with glitches when trying to fill out the expense information **What problems is Emburse Expense Enterprise (formerly Chrome River Expense) solving and how is that benefiting you?** a more efficient way for employees to submit their expense reports, as well as an easier way for Accounting to process them. ### 37. Non-intuitive system **Rating:** 1.5/5.0 stars **Reviewed by:** Verified User in Management Consulting | Mid-Market (51-1000 emp.) **Reviewed Date:** July 31, 2017 **What do you like best about Emburse Expense Enterprise (formerly Chrome River Expense)?** If you have a corporate card some of it will auto-fill **What do you dislike about Emburse Expense Enterprise (formerly Chrome River Expense)?** It only works on internet explorer and is an extremely slow system **What problems is Emburse Expense Enterprise (formerly Chrome River Expense) solving and how is that benefiting you?** Expense tracking and filing for reimbursements ### 38. Too many inputs **Rating:** 1.5/5.0 stars **Reviewed by:** Verified User in Accounting | Mid-Market (51-1000 emp.) **Reviewed Date:** January 11, 2017 **What do you like best about Emburse Expense Enterprise (formerly Chrome River Expense)?** Allowed all attachments, amounts, and details to be entered in one screen. Also liked how you could view all your past reports in one software. Liked how you can integrate it with UBER (and probably other 3rd party apps as well) Convenient because it accepts PDF and image files to be uploaded. Collects very detailed information. **What do you dislike about Emburse Expense Enterprise (formerly Chrome River Expense)?** Too many inputs and hard to put the correct links. When trying to access which client to link the expense to, the search engine is very difficult to use. **Recommendations to others considering Emburse Expense Enterprise (formerly Chrome River Expense):** Chrome River will prompt you on all the necessary inputs before allowing you to submit. **What problems is Emburse Expense Enterprise (formerly Chrome River Expense) solving and how is that benefiting you?** Accounting problems. ## Emburse Expense Enterprise (formerly Chrome River Expense) Discussions - [How can we implement robust process to find chronic policy violaters?](https://www.g2.com/discussions/25494-how-can-we-implement-robust-process-to-find-chronic-policy-violaters) - 1 comment, 1 upvote - [Is there a Mobile App version?](https://www.g2.com/discussions/is-there-a-mobile-app-version) - 2 comments, 1 upvote - [What would be a fastest way to add all my miles instead of one by one if I drive the same distance?](https://www.g2.com/discussions/what-would-be-a-fastest-way-to-add-all-my-miles-instead-of-one-by-one-if-i-drive-the-same-distance) - 1 comment, 1 upvote - [What is the process for recommending changes to the existing CR interface?](https://www.g2.com/discussions/what-is-the-process-for-recommending-changes-to-the-existing-cr-interface) - 1 comment, 1 upvote - [How do I archive our expense reports for offsite storage for audit purposes](https://www.g2.com/discussions/14748-how-do-i-archive-our-expense-reports-for-offsite-storage-for-audit-purposes) - 1 comment, 1 upvote - [View Emburse Expense Enterprise (formerly Chrome River Expense) pricing details and edition comparison](https://www.g2.com/products/emburse-expense-enterprise-formerly-chrome-river-expense/reviews?filters%5Bnps_score%5D%5B%5D=2§ion=pricing&secure%5Bexpires_at%5D=2026-08-14+09%3A51%3A26+-0500&secure%5Bsession_id%5D=34344e4d-17b1-4acd-9bc1-356906415e3d&secure%5Btoken%5D=165e4f1725b0a8c1d25f47fdaf8562d0e6327d3c6b6d355a98be3bc4b8d7b4d7&format=llm_user) ## Emburse Expense Enterprise (formerly Chrome River Expense) Integrations - [Sage Intacct](https://www.g2.com/products/sage-intacct/reviews) ## Emburse Expense Enterprise (formerly Chrome River Expense) Features **Expense Reports** - Ease of Creating Expense Reports - Bank / Credit Card Integration - Smart Categorization - Digital Receipt Management - Employee Reimbursement - Currency Conversions - Corporate Card - Credit Card Management **Agentic AI - Accounting & Finance** - Autonomous Task Execution **Agentic AI - Expense Management** - Autonomous Task Execution - Cross-system Integration **Travel Management** - Itinerary Management - Trip Notifications - Advanced Integrations - Online Booking - Credit Card Management - Booking Management - User Management - Restriction Management - Reservations Management - Reimbursement Management - Vendor Management - Travel Management - Promotions Management - Workflow Management - Receipt Management - Supplier Management - Compliance Management - Policy Management - Invoice Management - Real-Time Notifications - Third-Party Integrations - Timesheet Management - Invoice Management - Reimbursement Management - Real-Time Notifications **Client Invoicing** - Invoice Creation and Delivery - Electronic Payments - Project Accounting / Revenue Recognition - Biometric Recognition - Optical Character Recognition **Generative AI - Expense Management** - Image-to-Text - Text Generation - Text Summarization **Additional Functionality** - Audit Trail - Secure Data Storage - AI Copilot - Approval Process Control - Data Import/Export - Duplicate Detection - Expense Claims - Budgeting/Forecasting - Customizable Fields - Spend Control - Customizable Templates - Access Controls/Permissions - Reporting & Statistics - Automated Receipt Matching - Mobile Receipt Upload - Billable & Non-Billable Hours - Financial Analysis - Categorization/Grouping - Single Sign On - Activity Dashboard **Mobile** - Receipt Capture - Mileage Tracking - Travel Itinerary and Flight Status Updates - Expense Tracking - Real-Time Updates **Platform** - Complex Approval Workflow - Generative AI **Administration** - PCI Regulation Compliant **Administration** - Business Tool Integration - Workflow - Automated Reminders - Policy Compliance Management - User, Role, and Access Management - Timesheet Management - Payroll Management - Employee Management - Invoice Management - Calendar Management - Workflow Management - Task Management - Mobile Access - Mobile Access - Workflow Management - Compliance Management **Platform** - Reporting - APIs / Integration - Internationalization - Performance and Reliability - Mobile User Support - Offline - Accounting Integration - QuickBooks Integration - Real-Time Reporting - Third-Party Integrations - Payroll Integration - Accounting Integration ## Top Emburse Expense Enterprise (formerly Chrome River Expense) Alternatives - [SAP Concur](https://www.g2.com/products/sap-concur/reviews) - 4.0/5.0 (7,053 reviews) - [Expensify](https://www.g2.com/products/expensify/reviews) - 4.5/5.0 (5,662 reviews) - [Rydoo](https://www.g2.com/products/rydoo/reviews) - 4.4/5.0 (719 reviews)