--- title: Emburse Expense Enterprise (formerly Chrome River Expense) Reviews meta_title: 'Emburse Expense Enterprise (formerly Chrome River Expense) Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 2327 reviews by the users' company size, role or industry to find out how Emburse Expense Enterprise (formerly Chrome River Expense) works for a business like yours. aggregate_rating: rating_value: 4.3 review_count: 2327 scale: '5' date_modified: '2026-08-14' parent_category: name: Travel & Expense url: https://www.g2.com/categories/travel-expense --- # Emburse Expense Enterprise (formerly Chrome River Expense) Reviews **Vendor:** Emburse **Category:** [Expense Management Software](https://www.g2.com/categories/expense-management) **Average Rating:** 4.3/5.0 **Total Reviews:** 2,327 ## About Emburse Expense Enterprise (formerly Chrome River Expense) Emburse Expense Enterprise is a fast, fluid, mobile web app that offers global organizations the latest in travel and expense management. We deliver the same user experience across all devices – smartphones, tablets, laptops, desktops – which makes employees happy. Powerful analytics and expense reporting capabilities make the CFO and accounts payable staff even happier. Expense serves complex, global enterprise organizations. ## Emburse Expense Enterprise (formerly Chrome River Expense) Pros & Cons **What users like:** - Users find Emburse Expense Enterprise to be **very user-friendly and easy to navigate** , streamlining the expense submission process. (200 reviews) - Users value the **easy upload feature** of Emburse Expense Enterprise, making receipt submission seamless and straightforward. (65 reviews) - Users value the **efficiency** of Emburse Expense Enterprise, enabling quick submissions and streamlined expense processes. (58 reviews) - Users appreciate the **intuitive and user-friendly interface** of Emburse Expense Enterprise, making it easy to navigate and use. (50 reviews) - Users appreciate the **easy navigation** of Emburse Expense Enterprise, making the reimbursement process straightforward and efficient. (41 reviews) - Users praise the **intuitive interface** of Emburse Expense Enterprise, making report creation and submission seamless. (41 reviews) - Users appreciate the **simplicity** of Emburse Expense Enterprise, finding it easy and straightforward for regular claims. (41 reviews) - Users appreciate the **easy electronic submission** process for reimbursements, finding it simple and user-friendly. (34 reviews) - Speed (33 reviews) - Mobile App (30 reviews) **What users dislike:** - Users find the interface **not intuitive** , leading to navigation difficulties, especially for those less experienced. (48 reviews) - Users find the **steep learning curve** of Emburse Expense Enterprise requires significant time and effort for effective use. (30 reviews) - Users face **approval issues** with limited visibility and control over recent approvals and ticketing processes. (27 reviews) - Users face **upload issues** with Emburse Expense, particularly with file formats and slow document processing. (27 reviews) - Users face **invoicing issues** including upload errors, delays, and difficulties in managing invoices effectively. (22 reviews) - Users find that **manual entry is cumbersome** , especially with complex receipts and occasional website crashes affecting progress. (22 reviews) - Users face **frequent errors and difficulties** with receipt management, complicating the expense submission process. (21 reviews) - Users find the **time-consuming implementation and invoicing process** frustrating, impacting overall efficiency and usability. (21 reviews) - Difficult Navigation (19 reviews) - Inaccurate Results (19 reviews) ## Emburse Expense Enterprise (formerly Chrome River Expense) Reviews ### 1. Not process friendly. You have to keep in mind what is missing, so several rejections **Rating:** 1.0/5.0 stars **Reviewed by:** Verified User in Automotive **Reviewed Date:** August 06, 2026 **What do you like best about Emburse Expense Enterprise (formerly Chrome River Expense)?** Automatic including invoices from hotels **What do you dislike about Emburse Expense Enterprise (formerly Chrome River Expense)?** 0Ft cost was given for a trip over 5,5 hours. Unbelievable! **What problems is Emburse Expense Enterprise (formerly Chrome River Expense) solving and how is that benefiting you?** - ### 2. Got the job done, but can be MUCH better. Lots of room for improvement **Rating:** 1.0/5.0 stars **Reviewed by:** Verified User in Accounting | Mid-Market (51-1000 emp.) **Reviewed Date:** May 01, 2026 **What do you like best about Emburse Expense Enterprise (formerly Chrome River Expense)?** It’s relatively easy to set up and use, with a straightforward UX/UI that keeps things simple. **What do you dislike about Emburse Expense Enterprise (formerly Chrome River Expense)?** Lack of AI capabilities, poor / absent support, constant billing issues. If you encounter problems, you're pretty much on your own. For the 2+ years we were on the platform, there were little to no product enhancement / new product capabilities roll out. Also need an external system to retrieve exports for items in Chrome River. Limited flexibility to customize reports. **What problems is Emburse Expense Enterprise (formerly Chrome River Expense) solving and how is that benefiting you?** Got the job done for AP bill and employee expense approval. Barely solved any problems. ### 3. Well structured to operate **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Building Materials **Reviewed Date:** May 16, 2026 **What do you like best about Emburse Expense Enterprise (formerly Chrome River Expense)?** Template copy of already recorded invoices **What do you dislike about Emburse Expense Enterprise (formerly Chrome River Expense)?** I don't like entering the comma on the letter keyboard as a period (.) for € values at all! Entering it via the numeric keypad and the comma available there is easier, e.g., 12,34€ instead of 12.34€!!! Maybe both characters could be allowed??? **What problems is Emburse Expense Enterprise (formerly Chrome River Expense) solving and how is that benefiting you?** ??? ### 4. need methods because not necessarily intuitive **Rating:** 0.5/5.0 stars **Reviewed by:** Verified User in Automotive **Reviewed Date:** June 11, 2026 **What do you like best about Emburse Expense Enterprise (formerly Chrome River Expense)?** a tutorial oriented for our use in our company **What do you dislike about Emburse Expense Enterprise (formerly Chrome River Expense)?** the subtlety for adding expenses and time-consuming for the completion of the expense report **What problems is Emburse Expense Enterprise (formerly Chrome River Expense) solving and how is that benefiting you?** I have no opinion ### 5. Software is terrible. I worked with others that were better. This is the worst I have experienced. **Rating:** 0.5/5.0 stars **Reviewed by:** Verified User in Higher Education **Reviewed Date:** August 11, 2025 **What do you like best about Emburse Expense Enterprise (formerly Chrome River Expense)?** I don't find much of it helpful. I guess the ability to create a PDF at the end helps. **What do you dislike about Emburse Expense Enterprise (formerly Chrome River Expense)?** I don't find much of it helpful. The enormous number of blank fields that require specific info but do not restrict what you can put in them results in constant errors and need for corrections from purchasing staff. I hate it. The system is cumbersome and requires too many entries/uploads/data fields. **What problems is Emburse Expense Enterprise (formerly Chrome River Expense) solving and how is that benefiting you?** It is used (poorly) to reconcile credit card transactions and traveler reimbursements. It is supposed to make it easier for employees to submit expense reports but it actually overcomplicates the process in favor of making it easier on business office staff, resulting in constant offline back and forth emails. ### 6. It's the manditory expense system. I don't go around recomending expense software to people. **Reviewed by:** Verified User in Automotive **Reviewed Date:** June 19, 2025 **What do you like best about Emburse Expense Enterprise (formerly Chrome River Expense)?** Credit card charges automatically imported. **What do you dislike about Emburse Expense Enterprise (formerly Chrome River Expense)?** I cannot change the date range of an expense report after it's already made. Sometimes I have a charge that was made before the date of the actual trip. I don't notice it until I am in the middle of the report. It won't let me add the expense because it's outside the date. I either have to start the report all over, or remove the change and create a separate report for just this one charge. **What problems is Emburse Expense Enterprise (formerly Chrome River Expense) solving and how is that benefiting you?** Doing my expense reports. ### 7. Emburse Works! **Rating:** 1.0/5.0 stars **Reviewed by:** Verified User in Consulting **Reviewed Date:** June 10, 2025 **What do you like best about Emburse Expense Enterprise (formerly Chrome River Expense)?** very easy to use interface - menus and buttons are easy to locate and follow **What do you dislike about Emburse Expense Enterprise (formerly Chrome River Expense)?** a little clunky at times, and sometimes it's not clear what the next step should be **What problems is Emburse Expense Enterprise (formerly Chrome River Expense) solving and how is that benefiting you?** getting reimbursed for expenses ### 8. People do not recommend expense reporting software to each other. **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Renewables & Environment **Reviewed Date:** May 29, 2025 **What do you like best about Emburse Expense Enterprise (formerly Chrome River Expense)?** Taking pictures using chrome river snap and uploading them is simple. **What do you dislike about Emburse Expense Enterprise (formerly Chrome River Expense)?** Can't submit a report with the correct WBS sometimes **What problems is Emburse Expense Enterprise (formerly Chrome River Expense) solving and how is that benefiting you?** Can't submit a report with the correct wbs ### 9. Too many extra steps that could be eliminated, and improve the overall experience.. **Rating:** 1.0/5.0 stars **Reviewed by:** Verified User in Business Supplies and Equipment **Reviewed Date:** June 26, 2025 **What do you like best about Emburse Expense Enterprise (formerly Chrome River Expense)?** I don't know. Told we have to do this process each month for expense reporting. **What do you dislike about Emburse Expense Enterprise (formerly Chrome River Expense)?** I've repeated myself three times now... proving my point, yet again. There are too many extra steps that could be eliminated, to make the overall experience more fluid and easier. **What problems is Emburse Expense Enterprise (formerly Chrome River Expense) solving and how is that benefiting you?** I don't know. ### 10. Emburse Chrome River falls below expectations **Rating:** 1.0/5.0 stars **Reviewed by:** Verified User in Oil & Energy | Enterprise (> 1000 emp.) **Reviewed Date:** August 09, 2024 **What do you like best about Emburse Expense Enterprise (formerly Chrome River Expense)?** For the most part, navigating the tool is fairly intuitive and user friendly. **What do you dislike about Emburse Expense Enterprise (formerly Chrome River Expense)?** There are so many things we find challenging about Emburse Chrome River. 1. With the transition to Emburse, our report users have loss the eetailed expense report links and now have to copy and paste a URL into a new browser. This is not user friendly and this loss of functionality has been frustrating for our users. 2. Limited Creator Licenses: o Only one creator license available, leading to: - Need to dedicate specific resources to report development who have to become technically savy to create reports. This is something that has taken months to train a resource and if that resource leaves the company, it would take a significant amount of time to train a replacement - Reports have become very technically complex. - When the creator role is changed from person to person, any scheduled reports created under the former creator will not automatically run 3.Inflexibility in Data Manipulation: o Unable to rearrange columns or export data in desired formats, requiring extensive manual Excel manipulation. o Inability for any user to modify parameters or report column output which users had access to do prior to Emburse implementation 4. Confusing Filter/Parameter Names in reports: o Can’t rename the filters like we were able to before but we can rename columns 5.Additional Fees for Data Access: o Need to pay extra for a flat file of data for BI consumption or enhanced reporting capabilities with Emburse Pro. 6.Lacking Chrome River Support o CR offers QA session for Emburse however we’ve found they’re often not able to answer your questions and they ask you to log a ticket. o Once a ticket is logged, all correspondence is via e-mail. There’s no ability to talk to someone on the phone. Response on tickets can be slow 7. Difficulty transitioning reports to Emburse o Limited to subject matter experts pulling reports to ensure they’re being pulled correctly. The average CR user likely would struggle pulling their own reports. Currently, users have no visibility into what each report column is pulling which could cause someone to think they have a complete set of data when they don’t. o Creating Emburse reports is more complex than it used to be. o The creator needs to be more familiar with where to pull data to ensure the report is reflecting the results that were expected. 8. Our company is going through a new Financial system implementation and have run into several challenges converting Chrome River: • Complex Integration Feeds Required: o Multiple inbound and outbound integration feeds necessary for: Person, Entity, Entity type, Matter, Paid Feed, Pcard to GL, Pcard to project, Expense. • Potential CVR Errors Due to Missing cross validation rules (CVRs) in CR: o Risk of increased CVR errors as users may select invalid dimension combinations. • Dimension Coding Limitations: o Limited fields for dimension coding requiring concatenation, potentially confusing end users. • DFF Maintenance in Fusion: o Maintenance of Descriptive Flex Fields (DFF) in Oracle Fusion adding complexity. • Additional integration logic due to Month End Subledger Close timelines o Need to adjust the accounting date to export date + 1 to account for months where the last day of the month falls on a weekday 9. Other Challenges: • Resource Intensive Tasks: o Dedicated resources needed for maintaining expense tiles, warnings/violations, and relationship attributes. o Chrome River working committee continues to meet monthly to resolve issues, and manage updates to the tool • Feed Monitoring Requirement - need to monitor regularly for feeds that fail. When there’s a coding error, Financial Systems must review the file and identify the error manually and instruct IS on how to correct and reprocess the file 10. OCR Issues with Invoice Uploads: o Issues with OCR splitting receipts incorrectly, causing manual effort to merge:  Splitting of receipts with multiple items.  Over-itemization of hotel folios. **What problems is Emburse Expense Enterprise (formerly Chrome River Expense) solving and how is that benefiting you?** I'm not sure it's solving a whole lot for our company. I feel like it causes more problems then the benefits it's providing. A tool like this shouldn't require so many time and resources to support. ### 11. Not very intuitive to use. Experiencing bugs when attaching receipts to a report **Rating:** 0.5/5.0 stars **Reviewed by:** Verified User in Construction **Reviewed Date:** May 06, 2025 **What do you like best about Emburse Expense Enterprise (formerly Chrome River Expense)?** I don't see anything special. Customer interface is ok-ish **What do you dislike about Emburse Expense Enterprise (formerly Chrome River Expense)?** As already noted application is not very intuitive. Requiring minimum number of characters for answer in survey isn't helpful **What problems is Emburse Expense Enterprise (formerly Chrome River Expense) solving and how is that benefiting you?** Connecting Credit card expenses to receipts. ### 12. They don't provide service, they just provide the tool **Rating:** 0.0/5.0 stars **Reviewed by:** Monika M. | Manager, Global Travel & Expenses, Enterprise (> 1000 emp.) **Reviewed Date:** August 09, 2024 **What do you like best about Emburse Expense Enterprise (formerly Chrome River Expense)?** End user like the interface, expense types are clearly marked **What do you dislike about Emburse Expense Enterprise (formerly Chrome River Expense)?** Their help desk, system insatability (some configurations just disappear, change etc and cause serious problems that customers will need to fix themselves). Their mentality when they break something, they don't fix the consequenses. They just fix the bug, but not the consequenses (wrong pay me amounts, VATs etc). **What problems is Emburse Expense Enterprise (formerly Chrome River Expense) solving and how is that benefiting you?** Helping with the reimbursements. Global tool. Global reporting and follow up. ### 13. Entering of Hotel invoices is a mess **Rating:** 0.5/5.0 stars **Reviewed by:** Verified User in Automotive | Small-Business (50 or fewer emp.) **Reviewed Date:** November 12, 2024 **What do you like best about Emburse Expense Enterprise (formerly Chrome River Expense)?** Entering yearly fee for credit card is easy in usage **What do you dislike about Emburse Expense Enterprise (formerly Chrome River Expense)?** Hotel expense is often a mess, sometimes the system completely hangs up displaying a error message , that can`t be fixed. So you have to delete and restart **What problems is Emburse Expense Enterprise (formerly Chrome River Expense) solving and how is that benefiting you?** No need to make handwritten expoense calculation ### 14. User friendly **Rating:** 1.0/5.0 stars **Reviewed by:** Verified User in Automotive | Enterprise (> 1000 emp.) **Reviewed Date:** November 20, 2024 **What do you like best about Emburse Expense Enterprise (formerly Chrome River Expense)?** Everything is good. User friendly tool and expenses can be easily submitted. **What do you dislike about Emburse Expense Enterprise (formerly Chrome River Expense)?** Your pop - Ups keep popping untill the feedback is submimtted **What problems is Emburse Expense Enterprise (formerly Chrome River Expense) solving and how is that benefiting you?** I dont know about this. Sorry. ### 15. Very poorly designed user experience **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Automotive | Enterprise (> 1000 emp.) **Reviewed Date:** December 19, 2024 **What do you like best about Emburse Expense Enterprise (formerly Chrome River Expense)?** Approving is the only part of Chrome River that is a logical user experiencee **What do you dislike about Emburse Expense Enterprise (formerly Chrome River Expense)?** Submitting expense reports is completelt not straight forward . A decoder ring is needed **What problems is Emburse Expense Enterprise (formerly Chrome River Expense) solving and how is that benefiting you?** Dont know what that is ### 16. NA **Rating:** 1.0/5.0 stars **Reviewed by:** Verified User in Accounting | Small-Business (50 or fewer emp.) **Reviewed Date:** November 11, 2024 **What do you like best about Emburse Expense Enterprise (formerly Chrome River Expense)?** What do you like best about Emburse Expense Enterprise **What do you dislike about Emburse Expense Enterprise (formerly Chrome River Expense)?** Even though I did not want to write a review, the review screen kept popping up. I'd close it, and it would reappear. This is extremely irrititating. Thus I do not recommend the application. **What problems is Emburse Expense Enterprise (formerly Chrome River Expense) solving and how is that benefiting you?** not solving any existing problem ### 17. Bad User Experience for claiming Travel expenses **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** September 18, 2024 **What do you like best about Emburse Expense Enterprise (formerly Chrome River Expense)?** nothing is good even this feedback is bad user experience minimum charcaters to be filled befor this field is accepted? Really???? **What do you dislike about Emburse Expense Enterprise (formerly Chrome River Expense)?** The whole user Experience is extremly bad. **What problems is Emburse Expense Enterprise (formerly Chrome River Expense) solving and how is that benefiting you?** It is mandatory for my travel expense claims. ### 18. Chrome River has the worst customer service I've ever encountered **Rating:** 0.0/5.0 stars **Reviewed by:** Kasey D. | Mid-Market (51-1000 emp.) **Reviewed Date:** March 11, 2024 **What do you like best about Emburse Expense Enterprise (formerly Chrome River Expense)?** The only thing I have liked about using Chrome River was the ease of use for our users. The user interface made it easy for users to enter expense reports and receive reimbursement. **What do you dislike about Emburse Expense Enterprise (formerly Chrome River Expense)?** This company has the worst customer service. From changing processes and not communicating it to their admins, for waiting months for a response to help desk tickets, and the elimination of a dedicated CSM person, Chrome River has the worst customer service I've ever encountered. We switched expense management systems in November and I've been calling, submitting tickets, sending emails for months and received minimal responses. **What problems is Emburse Expense Enterprise (formerly Chrome River Expense) solving and how is that benefiting you?** Chrome River only responds to problems when they can charge additional costs for their services. Otherwise they are slow to respond or simply do not. ### 19. Not easy to get to the expenses **Rating:** 1.0/5.0 stars **Reviewed by:** Verified User in Construction | Enterprise (> 1000 emp.) **Reviewed Date:** December 18, 2024 **What do you like best about Emburse Expense Enterprise (formerly Chrome River Expense)?** Not anything. Difficult to navigate. mmm **What do you dislike about Emburse Expense Enterprise (formerly Chrome River Expense)?** Not easy to navigate. Hard to get to adding expenses. **What problems is Emburse Expense Enterprise (formerly Chrome River Expense) solving and how is that benefiting you?** It is not benefiting me. ### 20. Not user friendly **Rating:** 1.0/5.0 stars **Reviewed by:** Verified User in Education Management | Mid-Market (51-1000 emp.) **Reviewed Date:** September 26, 2024 **What do you like best about Emburse Expense Enterprise (formerly Chrome River Expense)?** Approving the expense reports of others is relatively easy. **What do you dislike about Emburse Expense Enterprise (formerly Chrome River Expense)?** Clunky when it comes to creating expense reports. The dialog boxed give cryptic messages like "description to long" or "description too short," instead of just having a pop up that says how many characters are required. **What problems is Emburse Expense Enterprise (formerly Chrome River Expense) solving and how is that benefiting you?** Processing expenses and keeping a record. ### 21. Survey of my thoughts on ease and use of /Emburse CR Expense System **Rating:** 1.0/5.0 stars **Reviewed by:** Verified User in Telecommunications | Enterprise (> 1000 emp.) **Reviewed Date:** August 08, 2024 **What do you like best about Emburse Expense Enterprise (formerly Chrome River Expense)?** I cant think of any unfortunately other than Approval process **What do you dislike about Emburse Expense Enterprise (formerly Chrome River Expense)?** Submitting Expenses for Reimbursement is an involved and cumbersome and the process or config is not all intuitive **What problems is Emburse Expense Enterprise (formerly Chrome River Expense) solving and how is that benefiting you?** I dont think it solves anything its an expense managment and approval system ### 22. Not intuitive at all **Rating:** 0.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Enterprise (> 1000 emp.) **Reviewed Date:** May 14, 2024 **What do you like best about Emburse Expense Enterprise (formerly Chrome River Expense)?** Submitting expenses in app is easy; pressing submit is easy **What do you dislike about Emburse Expense Enterprise (formerly Chrome River Expense)?** the URL experience/ease of figuring out how to add receipts to reports, etc **What problems is Emburse Expense Enterprise (formerly Chrome River Expense) solving and how is that benefiting you?** uploading receipts on the road ### 23. Not recommended due to difficulty of use and inconsistent receipt tracking **Reviewed by:** Verified User in Semiconductors | Enterprise (> 1000 emp.) **Reviewed Date:** September 11, 2023 **What do you like best about Emburse Expense Enterprise (formerly Chrome River Expense)?** The idea that I can take pictures of my recepits is great. However, when I attempt to input in the report they are typically lost and unavailable. It is my least favorite of all travel tools I have used in the past 25 years. **What do you dislike about Emburse Expense Enterprise (formerly Chrome River Expense)?** The entire experience in attempting to complete the report is cumbersome, inconsistent, and generally difficult. It takes far too long to complete, the drop downs are not accurate to actual expenses and the interface is not user friendly or intuitive. **What problems is Emburse Expense Enterprise (formerly Chrome River Expense) solving and how is that benefiting you?** I don't have anything that I see as a benefit to this system. I believe it is the worst I have ever used, and that includes my time in the military. I believe it is a hinderance to the work of my team when we have to interact with chromeriver. ### 24. Not a very user friendly system **Rating:** 1.0/5.0 stars **Reviewed by:** Verified User in Food Production | Small-Business (50 or fewer emp.) **Reviewed Date:** February 12, 2024 **What do you like best about Emburse Expense Enterprise (formerly Chrome River Expense)?** I do like how the transactions are captured. The duplicate entries make the process confusing and more difficult than it should be. **What do you dislike about Emburse Expense Enterprise (formerly Chrome River Expense)?** The time it takes to complete the reports and fact that they get returned 100% more than when we were on SAP. **What problems is Emburse Expense Enterprise (formerly Chrome River Expense) solving and how is that benefiting you?** No real benefit besides the mileage part is better than tracking it yourself. ### 25. No decent reports **Reviewed by:** Verified User in Hospital & Health Care | Enterprise (> 1000 emp.) **Reviewed Date:** May 17, 2024 **What do you like best about Emburse Expense Enterprise (formerly Chrome River Expense)?** Seems to change often and for the worse. **What do you dislike about Emburse Expense Enterprise (formerly Chrome River Expense)?** No decent reports not intuitive. . Requires 5 more characters **What problems is Emburse Expense Enterprise (formerly Chrome River Expense) solving and how is that benefiting you?** Hard to use so slows down spending through poor design ### 26. it's improved the alot **Rating:** 0.5/5.0 stars **Reviewed by:** Verified User in Automotive | Mid-Market (51-1000 emp.) **Reviewed Date:** March 11, 2024 **What do you like best about Emburse Expense Enterprise (formerly Chrome River Expense)?** friendly hotline service, helpful advices **What do you dislike about Emburse Expense Enterprise (formerly Chrome River Expense)?** do not have a way to share desktop to explain the problem, like in CI hotline. not so professional service why you ask to give LONG feedback? it is strange UX style! **What problems is Emburse Expense Enterprise (formerly Chrome River Expense) solving and how is that benefiting you?** at the begining I was not familiar with the process. and you provided a LONG docupedia which is NOT user friendly at all. ### 27. The search, auditing and lack of historical reports. **Rating:** 1.0/5.0 stars **Reviewed by:** Verified User in Food Production | Mid-Market (51-1000 emp.) **Reviewed Date:** May 10, 2024 **What do you like best about Emburse Expense Enterprise (formerly Chrome River Expense)?** Just another expense software. I cannot tell the difference. **What do you dislike about Emburse Expense Enterprise (formerly Chrome River Expense)?** Ability to search history and audit reports. **What problems is Emburse Expense Enterprise (formerly Chrome River Expense) solving and how is that benefiting you?** Just another travel / general expense process. ### 28. Flight and hotel bookings are dreadful **Rating:** 1.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Enterprise (> 1000 emp.) **Reviewed Date:** November 14, 2023 **What do you like best about Emburse Expense Enterprise (formerly Chrome River Expense)?** Expense module is fine altough receipt scanning is a bit painful. Why can 't we attach email confirmation from Outlook? **What do you dislike about Emburse Expense Enterprise (formerly Chrome River Expense)?** Flight and hotel booking is just horrible, what is the point of selecting an hotel within budget to be put in a totally different one. Flightr booking is incrediblyh complex, I jkust nbook my own flights. Saves money through Low cost airlines like Easyjet, Ryanair, and makes sure I get the flight I want,levraging early offers at a cheaper price. **What problems is Emburse Expense Enterprise (formerly Chrome River Expense) solving and how is that benefiting you?** Pre-approval options are too limited, cannot include Parking. Epxense module does not include option for channel tunnel and/or ferry ### 29. Recursions often needed to close a report **Rating:** 0.5/5.0 stars **Reviewed by:** Verified User in Automotive | Mid-Market (51-1000 emp.) **Reviewed Date:** November 06, 2023 **What do you like best about Emburse Expense Enterprise (formerly Chrome River Expense)?** Chance to scan the bills with the same app and automatic attribution of the bill itself to a potential expense type **What do you dislike about Emburse Expense Enterprise (formerly Chrome River Expense)?** Expense categorization via purchaser recognition is not smart at all. When a wrong categorization is done by the system, recursions and not intuitive actions are needed to correct it **What problems is Emburse Expense Enterprise (formerly Chrome River Expense) solving and how is that benefiting you?** -- ### 30. easy approval, hell when it comes to unusual expenses **Reviewed by:** Verified User in Consumer Services | Mid-Market (51-1000 emp.) **Reviewed Date:** December 12, 2023 **What do you like best about Emburse Expense Enterprise (formerly Chrome River Expense)?** easy approval automatic reading of the tickets or invoices quick refunding **What do you dislike about Emburse Expense Enterprise (formerly Chrome River Expense)?** sometimes difficult to enter an unusual expense **What problems is Emburse Expense Enterprise (formerly Chrome River Expense) solving and how is that benefiting you?** a lot less work then the old paper version quicker refunding ### 31. what am I supposed to write? **Reviewed by:** Verified User in Automotive | Small-Business (50 or fewer emp.) **Reviewed Date:** September 19, 2023 **What do you like best about Emburse Expense Enterprise (formerly Chrome River Expense)?** approval of requests of subordinates is quite easy **What do you dislike about Emburse Expense Enterprise (formerly Chrome River Expense)?** creating travel expense reimbursement request is too complicated, tool not working properly w.r.t. free meals assistant, categorization of costs not clear (different tax for food, drink, sleep), in case of failures they are not fixed by expert but request is sent back **What problems is Emburse Expense Enterprise (formerly Chrome River Expense) solving and how is that benefiting you?** no benefit, old tool used before was also working fine ### 32. Chrome River Review **Reviewed by:** Verified User in Higher Education | Mid-Market (51-1000 emp.) **Reviewed Date:** August 03, 2023 **What do you like best about Emburse Expense Enterprise (formerly Chrome River Expense)?** Honestly, nothing. It's a massive time eater and takes away from my primary job. Spent 6 hours yesterday on it and wasn't even able to finish. Very frustrating **What do you dislike about Emburse Expense Enterprise (formerly Chrome River Expense)?** Time consumption, confusion. Perhaps it's taken a load of others who used to handle expense reports, but it's added a lot to my plate. **What problems is Emburse Expense Enterprise (formerly Chrome River Expense) solving and how is that benefiting you?** It's probably made reimbursement quicker, for that I'm grateful. I can't think of one other positive attribute that helps me in my job. ### 33. CR Snap Does Not Upload **Rating:** 1.0/5.0 stars **Reviewed by:** Verified User in Furniture | Mid-Market (51-1000 emp.) **Reviewed Date:** August 07, 2023 **What do you like best about Emburse Expense Enterprise (formerly Chrome River Expense)?** When the pictures do upload it's easy. That's it **What do you dislike about Emburse Expense Enterprise (formerly Chrome River Expense)?** CR Snap pics don't always upload--they show they are but don't show up when I go to do my report. I want to pull my hair out every month! **What problems is Emburse Expense Enterprise (formerly Chrome River Expense) solving and how is that benefiting you?** Not sure ### 34. Don't like it **Reviewed by:** Verified User in Mechanical or Industrial Engineering | Mid-Market (51-1000 emp.) **Reviewed Date:** April 14, 2023 **What do you like best about Emburse Expense Enterprise (formerly Chrome River Expense)?** Easy to approve expenses. That is all that I like but your system required more words in this box. **What do you dislike about Emburse Expense Enterprise (formerly Chrome River Expense)?** System is slow, not user-friendly, not enough categories of expenses, not good alignment with accounts available in GL for reporting purposes, too complicated, outdated. You're spell checking and grammar checking my review. In adequate reporting available. **What problems is Emburse Expense Enterprise (formerly Chrome River Expense) solving and how is that benefiting you?** Not solving any problems. ### 35. Simple and easy **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Farming | Enterprise (> 1000 emp.) **Reviewed Date:** October 20, 2022 **What do you like best about Emburse Expense Enterprise (formerly Chrome River Expense)?** I only use this program to expense my mileage but it is simple and was easy to learn. **What do you dislike about Emburse Expense Enterprise (formerly Chrome River Expense)?** Nothing. If I had to nitpick I would want this to be automated so I didn't have to fill in anything. It should show that I am working overtime and automatically generate a mileage report for me. I understand this isn't possible but if there was an improvement that would be it. **What problems is Emburse Expense Enterprise (formerly Chrome River Expense) solving and how is that benefiting you?** Allowing me to expense my mileage and expenses easily and without complication ### 36. Chromeriver should create capability to integrate with SAP like Concur. **Rating:** 1.0/5.0 stars **Reviewed by:** Verified User in Consumer Electronics | Enterprise (> 1000 emp.) **Reviewed Date:** October 14, 2022 **What do you like best about Emburse Expense Enterprise (formerly Chrome River Expense)?** Receipt gallery, scan and send, reports, integration with AMEX etc **What do you dislike about Emburse Expense Enterprise (formerly Chrome River Expense)?** slowness of the system , especially when the entire audit team is working on approving reports. The image takes a lot of time to display and report appproval take a lot of time. **What problems is Emburse Expense Enterprise (formerly Chrome River Expense) solving and how is that benefiting you?** approval of T&E claims, integration with AMEX statement ### 37. Worst Reimbursement App on the Market - A+ for hairbrained **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Mechanical or Industrial Engineering | Small-Business (50 or fewer emp.) **Reviewed Date:** June 10, 2021 **What do you like best about Emburse Expense Enterprise (formerly Chrome River Expense)?** I'm not able to find 1 thing that it does well. **What do you dislike about Emburse Expense Enterprise (formerly Chrome River Expense)?** The interface for navigation to go about fulfilling the function of creating an expense report is as clunky and unintuitive as possible. It is as hair-brained as it can possibly get. **Recommendations to others considering Emburse Expense Enterprise (formerly Chrome River Expense):** If you want your sales managers and staff to be tied up with as much time lost as possible doing admin work with the least amount of ease, this App is for you. It's impossible to navigate, super easy to delete hours of expense reporting when you intend to simply delete a line item inside the report. The logic behind the user interface is that of the 1990's and would make Steve Jobs turn in his grave. It's an exercise in hair-brained sadism that will drive anyone with a sound and logical mind to threaten to quit. **What problems is Emburse Expense Enterprise (formerly Chrome River Expense) solving and how is that benefiting you?** From the raving reviews online, it is a head-scratcher how this clunky and unintuitive an App can garner such praise. Either the person writing the review is not a road warrior with 20+ expenses a month that need processing, or they are the person managing the platform but not actually out there using it for business expense reporting on a daily basis. I'm solving the problem of finding the most inefficient way to squander time by using this App. ### 38. Awful program that is more complicated than it needs to be. **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Education Management | Enterprise (> 1000 emp.) **Reviewed Date:** July 09, 2019 **What do you like best about Emburse Expense Enterprise (formerly Chrome River Expense)?** Once used to the methodology, it works, but there are still unnecessary hoops to jump through. **What do you dislike about Emburse Expense Enterprise (formerly Chrome River Expense)?** It is not user friendly; it will bounce back and wrongly categorize receipts; once tied to a transaction it is nearly impossible to remove a receipt from a transaction. **Recommendations to others considering Emburse Expense Enterprise (formerly Chrome River Expense):** The learning curve is steep. **What problems is Emburse Expense Enterprise (formerly Chrome River Expense) solving and how is that benefiting you?** There are no benefits besides being used through the university. **Official Response from Rachel Lurie:** > Hello, we pride ourselves in consistently delivering a 97+% customer satisfaction rating, so I am sorry to hear about your less than satisfactory experience. Chrome River’s Help Center offers step-by-step processes enabling end-users like you to get up and running with quick start videos, tutorials, FAQ’s and more. In addition, Chrome River offers authorized users access to Chrome River University, where live classes are taught and recorded for playback, on all products and features within Chrome River’s suite of applications. Regarding receipts, when a receipt is merged with a credit card transaction, whether through automation or manually by the end-user, a simple click on the "unlink" button above the amount will separate the receipts. Receipt technology capitalizes on OCR to capture key information with more than 85% accuracy, and continues to improve with advances in machine learning. I hope this information is helpful, and we encourage you to reach out to your system Admin for additional training so you can get the most out of Chrome River EXPENSE. Thanks, Rachel ### 39. Not User Friendly **Rating:** 1.0/5.0 stars **Reviewed by:** Dana K. | Finite & Calculus Tutor, Enterprise (> 1000 emp.) **Reviewed Date:** December 19, 2018 **What do you like best about Emburse Expense Enterprise (formerly Chrome River Expense)?** There is really nothing I like about this system. The only good thing about it is that it is digital. **What do you dislike about Emburse Expense Enterprise (formerly Chrome River Expense)?** Everything. It is not intuitive or user-friendly. If anything isn't done correctly the first time, the entire report has to be deleted and redone. **Recommendations to others considering Emburse Expense Enterprise (formerly Chrome River Expense):** Avoid it. Find something else. **What problems is Emburse Expense Enterprise (formerly Chrome River Expense) solving and how is that benefiting you?** It allows the department to track spending. ## Emburse Expense Enterprise (formerly Chrome River Expense) Discussions - [How can we implement robust process to find chronic policy violaters?](https://www.g2.com/discussions/25494-how-can-we-implement-robust-process-to-find-chronic-policy-violaters) - 1 comment, 1 upvote - [Is there a Mobile App version?](https://www.g2.com/discussions/is-there-a-mobile-app-version) - 2 comments, 1 upvote - [What would be a fastest way to add all my miles instead of one by one if I drive the same distance?](https://www.g2.com/discussions/what-would-be-a-fastest-way-to-add-all-my-miles-instead-of-one-by-one-if-i-drive-the-same-distance) - 1 comment, 1 upvote - [What is the process for recommending changes to the existing CR interface?](https://www.g2.com/discussions/what-is-the-process-for-recommending-changes-to-the-existing-cr-interface) - 1 comment, 1 upvote - [How do I archive our expense reports for offsite storage for audit purposes](https://www.g2.com/discussions/14748-how-do-i-archive-our-expense-reports-for-offsite-storage-for-audit-purposes) - 1 comment, 1 upvote - [View Emburse Expense Enterprise (formerly Chrome River Expense) pricing details and edition comparison](https://www.g2.com/products/emburse-expense-enterprise-formerly-chrome-river-expense/reviews?filters%5Bnps_score%5D=1§ion=pricing&secure%5Bexpires_at%5D=2026-08-14+07%3A48%3A13+-0500&secure%5Bsession_id%5D=890a75f4-a8fc-43cd-bbbf-2fb551c9d21e&secure%5Btoken%5D=c1574166f6b6b8b64653ceb3d65acfd47e9b095a2b5e5b92828632a97dda6615&format=llm_user) ## Emburse Expense Enterprise (formerly Chrome River Expense) Integrations - [Sage Intacct](https://www.g2.com/products/sage-intacct/reviews) ## Emburse Expense Enterprise (formerly Chrome River Expense) Features **Expense Reports** - Ease of Creating Expense Reports - Bank / Credit Card Integration - Smart Categorization - Digital Receipt Management - Employee Reimbursement - Currency Conversions - Corporate Card - Credit Card Management **Agentic AI - Accounting & Finance** - Autonomous Task Execution **Agentic AI - Expense Management** - Autonomous Task Execution - Cross-system Integration **Travel Management** - Itinerary Management - Trip Notifications - Advanced Integrations - Online Booking - Credit Card Management - Booking Management - User Management - Restriction Management - Reservations Management - Reimbursement Management - Vendor Management - Travel Management - Promotions Management - Workflow Management - Receipt Management - Supplier Management - Compliance Management - Policy Management - Invoice Management - Real-Time Notifications - Third-Party Integrations - Timesheet Management - Invoice Management - Reimbursement Management - Real-Time Notifications **Client Invoicing** - Invoice Creation and Delivery - Electronic Payments - Project Accounting / Revenue Recognition - Biometric Recognition - Optical Character Recognition **Generative AI - Expense Management** - Image-to-Text - Text Generation - Text Summarization **Additional Functionality** - Audit Trail - Secure Data Storage - AI Copilot - Approval Process Control - Data Import/Export - Duplicate Detection - Expense Claims - Budgeting/Forecasting - Customizable Fields - Spend Control - Customizable Templates - Access Controls/Permissions - Reporting & Statistics - Automated Receipt Matching - Mobile Receipt Upload - Billable & Non-Billable Hours - Financial Analysis - Categorization/Grouping - Single Sign On - Activity Dashboard **Mobile** - Receipt Capture - Mileage Tracking - Travel Itinerary and Flight Status Updates - Expense Tracking - Real-Time Updates **Platform** - Complex Approval Workflow - Generative AI **Administration** - PCI Regulation Compliant **Administration** - Business Tool Integration - Workflow - Automated Reminders - Policy Compliance Management - User, Role, and Access Management - Timesheet Management - Payroll Management - Employee Management - Invoice Management - Calendar Management - Workflow Management - Task Management - Mobile Access - Mobile Access - Workflow Management - Compliance Management **Platform** - Reporting - APIs / Integration - Internationalization - Performance and Reliability - Mobile User Support - Offline - Accounting Integration - QuickBooks Integration - Real-Time Reporting - Third-Party Integrations - Payroll Integration - Accounting Integration ## Top Emburse Expense Enterprise (formerly Chrome River Expense) Alternatives - [SAP Concur](https://www.g2.com/products/sap-concur/reviews) - 4.0/5.0 (7,053 reviews) - [Expensify](https://www.g2.com/products/expensify/reviews) - 4.5/5.0 (5,662 reviews) - [Rydoo](https://www.g2.com/products/rydoo/reviews) - 4.4/5.0 (719 reviews)