--- title: eGain Mail Reviews meta_title: 'eGain Mail Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 13 reviews by the users' company size, role or industry to find out how eGain Mail works for a business like yours. aggregate_rating: rating_value: 4.1 review_count: 13 scale: '5' date_modified: '2026-09-28' parent_category: name: Collaboration & Productivity url: https://www.g2.com/categories/collaboration-productivity ---

eGain Mail Reviews & Product Details

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User Insights

Average based on 13 real user reviews.

eGain Mail Reviews (13)

Reviews

eGain Mail Reviews (13)

4.1
13 reviews

What do users say?

Generated using AI from real user reviews
Users consistently praise the ease of use and efficient email management capabilities of this product, highlighting its ability to streamline customer communications effectively. Many appreciate the predefined workflows that help automate responses and manage inquiries promptly. However, a common limitation noted is the lack of a notification manager, which requires users to frequently check the system for updates.
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Verified User in Media Production
AM
Verified User in Media Production
Enterprise (> 1000 emp.)
"Best for Customer Services."
4/5
What do you like best about eGain Mail?

Predefined workflows to manage incoming email and webform enquiries. Contains service level agreement (SLA) triggers to automate email routing and monitoring. Intelligent parsing of the content of all inbound email queries. Ability to send auto-responses and recommend responses to agents. Tracking of all customer queries. Review collected by and hosted on G2.com.

What do you dislike about eGain Mail?

live chat option is missing. it would be a better option to have Review collected by and hosted on G2.com.

Verified User in Apparel & Fashion
UA
Verified User in Apparel & Fashion
Enterprise (> 1000 emp.)
"Gets the job done but not the most user friendly. "
3/5
What do you like best about eGain Mail?

I like that it has templates that I can easily input into my email. Review collected by and hosted on G2.com.

What do you dislike about eGain Mail?

Too many different things makes it difficult to navigate easily. Review collected by and hosted on G2.com.

Verified User in Higher Education
UH
Verified User in Higher Education
Enterprise (> 1000 emp.)
"eGain"
4.5/5
What do you like best about eGain Mail?

Customizable, attractive interface, strong customer support base Review collected by and hosted on G2.com.

What do you dislike about eGain Mail?

Certain fields have arbitrary titles and do not have sufficient descriptions Review collected by and hosted on G2.com.

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Brendan K.
BK
Brendan Kerchoff
•
Last activity over 6 years ago

Where is your main webpage?

1 Upvote
1
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Pricing

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