1. [Home](https://www.g2.com/) 2. ... 3. [Email Management Software](https://www.g2.com/categories/email-management) 4. [eGain Mail Discussions](https://www.g2.com/products/egain-mail/discuss) [ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_53b16d5ade9efb1ac2c29e2827f80274/egain-mail.jpg "Product Avatar Image") ](/products/egain-mail/reviews) [ eGain Mail ](/products/egain-mail/reviews) (13)4.1/5 eGain Mail, the leading email management solution, helps companies manage large volumes of customer emails and webforms responsively and effectively. With eGain Mail, you differentiate your company from competitors by responding to inbound inquiries promptly and professionally every time. Show More * * * ### 30.0 Nps Score Already have eGain Mail? ### All eGain Mail Discussions Search Most CommentedMost HelpfulCommon QuestionsNewest All DiscussionsDiscussions with CommentsCommon QuestionsDiscussions without Comments FilterFilter Filter byExpand/Collapse Sort by Most Commented Most Helpful Common Questions Newest Filter by All Discussions Discussions with Comments Common Questions Discussions without Comments ![Pinned by G2 as a common question](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Pinned by G2 as a common question") G2 Pinned by G2 as a common question • almost 4 years ago More Options - [ # How do you manage email in a call center? ](/discussions/egain-mail-how-do-you-manage-email-in-a-call-center) How do you manage email in a call center? [ Email Software ](https://www.g2.com/tags/email-software)[ help desk software ](https://www.g2.com/tags/help-desk-software)[ Email Marketing Software ](https://www.g2.com/topics/email-marketing-software) * * * (true)\<0\>0\>Upvotes (false) * * * 0 Comments [![linkedin](/assets/social-logos/linkedin-afe65e46604a5bd5105ab9c856116204040b6b3f2b2d42562fc8071ca0c48ca0.svg "linkedin")](https://www.linkedin.com/shareArticle?mini=true&summary=Ask+eGain+Mail+questions+and+get+answers+from+expert+users+in+our+eGain+Mail+Discussions+section.&title=eGain+Mail+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fegain-mail%2Fdiscuss) [![twitter](/assets/social-logos/twitter-61aaec80434c71387b8f7326e480592eae71c0a65afd051d66fce9b75a9bf417.svg "twitter")](https://twitter.com/intent/tweet?text=eGain+Mail+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fegain-mail%2Fdiscuss&via=G2dotcom) [![facebook](/assets/social-logos/facebook-350d0b410d6b10debcf893050e803a8633d53561aa42807b087b8daf9be3668f.svg "facebook")](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fegain-mail%2Fdiscuss) [![gmail](/assets/social-logos/gmail-6db42f21e7c254fae201b112bef0dd15d25223a5cbb32691ce80eab43761eadf.svg "gmail")](https://mail.google.com/mail/?view=cm&fs=1&tf=1&to=&su=eGain+Mail+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fegain-mail%2Fdiscuss%0aAsk+eGain+Mail+questions+and+get+answers+from+expert+users+in+our+eGain+Mail+Discussions+section.) [![mail](/assets/social-logos/mail-d55c53b04bf49872e40cd2443b85a99caa23394e6cf154ae32a9d08377c15d86.svg "mail")](mailto:?subject=eGain+Mail+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fegain-mail%2Fdiscuss%0aAsk+eGain+Mail+questions+and+get+answers+from+expert+users+in+our+eGain+Mail+Discussions+section.) ![copy_link](/assets/social-logos/copy_link-05d8dc5dc8576fc78425ad34d07241b060878835e555a30417ff41c18335e575.svg "copy\_link") ![Pinned by G2 as a common question](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Pinned by G2 as a common question") G2 Pinned by G2 as a common question • almost 4 years ago More Options - [ # How do you manage email in a call center? ](/discussions/how-do-you-manage-email-in-a-call-center) How do you manage email in a call center? [ Email Software ](https://www.g2.com/tags/email-software)[ help desk software ](https://www.g2.com/tags/help-desk-software)[ Email Marketing Software ](https://www.g2.com/topics/email-marketing-software) * * * (true)\<0\>0\>Upvotes (false) * * * 0 Comments [![linkedin](/assets/social-logos/linkedin-afe65e46604a5bd5105ab9c856116204040b6b3f2b2d42562fc8071ca0c48ca0.svg "linkedin")](https://www.linkedin.com/shareArticle?mini=true&summary=Ask+eGain+Mail+questions+and+get+answers+from+expert+users+in+our+eGain+Mail+Discussions+section.&title=eGain+Mail+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fegain-mail%2Fdiscuss) [![twitter](/assets/social-logos/twitter-61aaec80434c71387b8f7326e480592eae71c0a65afd051d66fce9b75a9bf417.svg "twitter")](https://twitter.com/intent/tweet?text=eGain+Mail+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fegain-mail%2Fdiscuss&via=G2dotcom) [![facebook](/assets/social-logos/facebook-350d0b410d6b10debcf893050e803a8633d53561aa42807b087b8daf9be3668f.svg "facebook")](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fegain-mail%2Fdiscuss) [![gmail](/assets/social-logos/gmail-6db42f21e7c254fae201b112bef0dd15d25223a5cbb32691ce80eab43761eadf.svg "gmail")](https://mail.google.com/mail/?view=cm&fs=1&tf=1&to=&su=eGain+Mail+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fegain-mail%2Fdiscuss%0aAsk+eGain+Mail+questions+and+get+answers+from+expert+users+in+our+eGain+Mail+Discussions+section.) [![mail](/assets/social-logos/mail-d55c53b04bf49872e40cd2443b85a99caa23394e6cf154ae32a9d08377c15d86.svg "mail")](mailto:?subject=eGain+Mail+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fegain-mail%2Fdiscuss%0aAsk+eGain+Mail+questions+and+get+answers+from+expert+users+in+our+eGain+Mail+Discussions+section.) ![copy_link](/assets/social-logos/copy_link-05d8dc5dc8576fc78425ad34d07241b060878835e555a30417ff41c18335e575.svg "copy\_link") ![Pinned by G2 as a common question](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Pinned by G2 as a common question") G2 Pinned by G2 as a common question • about 4 years ago More Options - [ # What is message eGain cloud? ](/discussions/what-is-message-egain-cloud) What is message eGain cloud? [ Email Software ](https://www.g2.com/tags/email-software)[ help desk software ](https://www.g2.com/tags/help-desk-software)[ Email Marketing Software ](https://www.g2.com/topics/email-marketing-software) * * * (true)\<0\>0\>Upvotes (false) * * * 0 Comments [![linkedin](/assets/social-logos/linkedin-afe65e46604a5bd5105ab9c856116204040b6b3f2b2d42562fc8071ca0c48ca0.svg "linkedin")](https://www.linkedin.com/shareArticle?mini=true&summary=Ask+eGain+Mail+questions+and+get+answers+from+expert+users+in+our+eGain+Mail+Discussions+section.&title=eGain+Mail+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fegain-mail%2Fdiscuss) [![twitter](/assets/social-logos/twitter-61aaec80434c71387b8f7326e480592eae71c0a65afd051d66fce9b75a9bf417.svg "twitter")](https://twitter.com/intent/tweet?text=eGain+Mail+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fegain-mail%2Fdiscuss&via=G2dotcom) [![facebook](/assets/social-logos/facebook-350d0b410d6b10debcf893050e803a8633d53561aa42807b087b8daf9be3668f.svg "facebook")](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fegain-mail%2Fdiscuss) [![gmail](/assets/social-logos/gmail-6db42f21e7c254fae201b112bef0dd15d25223a5cbb32691ce80eab43761eadf.svg "gmail")](https://mail.google.com/mail/?view=cm&fs=1&tf=1&to=&su=eGain+Mail+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fegain-mail%2Fdiscuss%0aAsk+eGain+Mail+questions+and+get+answers+from+expert+users+in+our+eGain+Mail+Discussions+section.) [![mail](/assets/social-logos/mail-d55c53b04bf49872e40cd2443b85a99caa23394e6cf154ae32a9d08377c15d86.svg "mail")](mailto:?subject=eGain+Mail+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fegain-mail%2Fdiscuss%0aAsk+eGain+Mail+questions+and+get+answers+from+expert+users+in+our+eGain+Mail+Discussions+section.) ![copy_link](/assets/social-logos/copy_link-05d8dc5dc8576fc78425ad34d07241b060878835e555a30417ff41c18335e575.svg "copy\_link") ![Pinned by G2 as a common question](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Pinned by G2 as a common question") G2 Pinned by G2 as a common question • over 4 years ago More Options - [ # What is Cisco eGain? ](/discussions/what-is-cisco-egain) What is Cisco eGain? [ Email Software ](https://www.g2.com/tags/email-software)[ help desk software ](https://www.g2.com/tags/help-desk-software)[ Email Marketing Software ](https://www.g2.com/topics/email-marketing-software) * * * (true)\<0\>0\>Upvotes (false) * * * 0 Comments [![linkedin](/assets/social-logos/linkedin-afe65e46604a5bd5105ab9c856116204040b6b3f2b2d42562fc8071ca0c48ca0.svg "linkedin")](https://www.linkedin.com/shareArticle?mini=true&summary=Ask+eGain+Mail+questions+and+get+answers+from+expert+users+in+our+eGain+Mail+Discussions+section.&title=eGain+Mail+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fegain-mail%2Fdiscuss) [![twitter](/assets/social-logos/twitter-61aaec80434c71387b8f7326e480592eae71c0a65afd051d66fce9b75a9bf417.svg "twitter")](https://twitter.com/intent/tweet?text=eGain+Mail+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fegain-mail%2Fdiscuss&via=G2dotcom) [![facebook](/assets/social-logos/facebook-350d0b410d6b10debcf893050e803a8633d53561aa42807b087b8daf9be3668f.svg "facebook")](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fegain-mail%2Fdiscuss) [![gmail](/assets/social-logos/gmail-6db42f21e7c254fae201b112bef0dd15d25223a5cbb32691ce80eab43761eadf.svg "gmail")](https://mail.google.com/mail/?view=cm&fs=1&tf=1&to=&su=eGain+Mail+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fegain-mail%2Fdiscuss%0aAsk+eGain+Mail+questions+and+get+answers+from+expert+users+in+our+eGain+Mail+Discussions+section.) [![mail](/assets/social-logos/mail-d55c53b04bf49872e40cd2443b85a99caa23394e6cf154ae32a9d08377c15d86.svg "mail")](mailto:?subject=eGain+Mail+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fegain-mail%2Fdiscuss%0aAsk+eGain+Mail+questions+and+get+answers+from+expert+users+in+our+eGain+Mail+Discussions+section.) ![copy_link](/assets/social-logos/copy_link-05d8dc5dc8576fc78425ad34d07241b060878835e555a30417ff41c18335e575.svg "copy\_link") ![Pinned by G2 as a common question](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Pinned by G2 as a common question") G2 Pinned by G2 as a common question • over 4 years ago More Options - [ # What is eGain used for? ](/discussions/what-is-egain-used-for) What is eGain used for? [ Email Software ](https://www.g2.com/tags/email-software)[ help desk software ](https://www.g2.com/tags/help-desk-software)[ Email Marketing Software ](https://www.g2.com/topics/email-marketing-software) * * * (true)\<0\>0\>Upvotes (false) * * * 0 Comments [![linkedin](/assets/social-logos/linkedin-afe65e46604a5bd5105ab9c856116204040b6b3f2b2d42562fc8071ca0c48ca0.svg "linkedin")](https://www.linkedin.com/shareArticle?mini=true&summary=Ask+eGain+Mail+questions+and+get+answers+from+expert+users+in+our+eGain+Mail+Discussions+section.&title=eGain+Mail+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fegain-mail%2Fdiscuss) [![twitter](/assets/social-logos/twitter-61aaec80434c71387b8f7326e480592eae71c0a65afd051d66fce9b75a9bf417.svg "twitter")](https://twitter.com/intent/tweet?text=eGain+Mail+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fegain-mail%2Fdiscuss&via=G2dotcom) [![facebook](/assets/social-logos/facebook-350d0b410d6b10debcf893050e803a8633d53561aa42807b087b8daf9be3668f.svg "facebook")](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fegain-mail%2Fdiscuss) [![gmail](/assets/social-logos/gmail-6db42f21e7c254fae201b112bef0dd15d25223a5cbb32691ce80eab43761eadf.svg "gmail")](https://mail.google.com/mail/?view=cm&fs=1&tf=1&to=&su=eGain+Mail+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fegain-mail%2Fdiscuss%0aAsk+eGain+Mail+questions+and+get+answers+from+expert+users+in+our+eGain+Mail+Discussions+section.) [![mail](/assets/social-logos/mail-d55c53b04bf49872e40cd2443b85a99caa23394e6cf154ae32a9d08377c15d86.svg "mail")](mailto:?subject=eGain+Mail+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fegain-mail%2Fdiscuss%0aAsk+eGain+Mail+questions+and+get+answers+from+expert+users+in+our+eGain+Mail+Discussions+section.) ![copy_link](/assets/social-logos/copy_link-05d8dc5dc8576fc78425ad34d07241b060878835e555a30417ff41c18335e575.svg "copy\_link") ![Brendan K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Brendan K.") BK Loading... [Brendan K.](https://www.g2.com/users/69b7aba9-4a8c-4b4c-bf5f-1d8c714e9a99 "Brendan K.") • almost 7 years ago Executive Director / Owner at Mr. PropertySA Executive Director / Owner at Mr. PropertySA More Options - [ # Where is your main webpage? ](/discussions/where-is-your-main-webpage) Normally when I am interested in a product / service or anything related, almost immediately I would put into action a routine backround check on that product or person, and this is quite an extensive check. So in this instance, normally one would find the main page of the company or something... [Read more](/discussions/where-is-your-main-webpage) [ Email Software ](https://www.g2.com/tags/email-software)[ Email Marketing Software ](https://www.g2.com/topics/email-marketing-software) * * * (true)\<0\>0\>Upvotes (false) * * * 1 Comment [![linkedin](/assets/social-logos/linkedin-afe65e46604a5bd5105ab9c856116204040b6b3f2b2d42562fc8071ca0c48ca0.svg "linkedin")](https://www.linkedin.com/shareArticle?mini=true&summary=Ask+eGain+Mail+questions+and+get+answers+from+expert+users+in+our+eGain+Mail+Discussions+section.&title=eGain+Mail+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fegain-mail%2Fdiscuss) [![twitter](/assets/social-logos/twitter-61aaec80434c71387b8f7326e480592eae71c0a65afd051d66fce9b75a9bf417.svg "twitter")](https://twitter.com/intent/tweet?text=eGain+Mail+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fegain-mail%2Fdiscuss&via=G2dotcom) [![facebook](/assets/social-logos/facebook-350d0b410d6b10debcf893050e803a8633d53561aa42807b087b8daf9be3668f.svg "facebook")](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fegain-mail%2Fdiscuss) [![gmail](/assets/social-logos/gmail-6db42f21e7c254fae201b112bef0dd15d25223a5cbb32691ce80eab43761eadf.svg "gmail")](https://mail.google.com/mail/?view=cm&fs=1&tf=1&to=&su=eGain+Mail+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fegain-mail%2Fdiscuss%0aAsk+eGain+Mail+questions+and+get+answers+from+expert+users+in+our+eGain+Mail+Discussions+section.) [![mail](/assets/social-logos/mail-d55c53b04bf49872e40cd2443b85a99caa23394e6cf154ae32a9d08377c15d86.svg "mail")](mailto:?subject=eGain+Mail+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fegain-mail%2Fdiscuss%0aAsk+eGain+Mail+questions+and+get+answers+from+expert+users+in+our+eGain+Mail+Discussions+section.) ![copy_link](/assets/social-logos/copy_link-05d8dc5dc8576fc78425ad34d07241b060878835e555a30417ff41c18335e575.svg "copy\_link") ## Start a New Software Discussion Have a software question? Get answers from real users and experts [Start A Discussion](/products/egain-mail/discussions/new?entry_point=discussions%23product) * * * ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/thumb_square/thumb_square_53b16d5ade9efb1ac2c29e2827f80274/egain-mail.jpg "Product Avatar Image") ### Have you used eGain Mail before? Answer a few questions to help the eGain Mail community [ Yes ](javascript:void(0))[ Yes ](https://www.g2.com/login?context=product_review&return_to=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fegain-mail%2Fdiscuss%3Fsmall_ask%3Degain-mail) No ## Top Contributors in eGain Mail 1 ![Meenakshi S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Meenakshi S.") MS Loading... ### [Meenakshi S.](https://www.g2.com/users/a22c0b6d-58e0-4a65-b9f4-5342d37e5d16 "Meenakshi S.") VP, Content + Design 1 pt