The app is excellent; however, the team behind it appears to be more focused on the company's interests. They handle customers well up until the refund policy comes into play, after which their attitude becomes less professional and try to kick out early supporters from lifetime deal. Review collected by and hosted on G2.com.
Beyond the technical instability, the company’s treatment of AppSumo lifetime users is concerning: for support asking for $100 per month.
• Sudden Credit Loss: Without any notice, over 37,000 of my accumulated credits were wiped from my account, with support suddenly enforcing a "no rollover" policy after months of operation.
• Support Issues: Support was fragmented, slow, and often unhelpful, making it clear that AppSumo users are treated as "second-class" compared to other customer segments.
• Reliability: They made the product simply not stable enough to run a business. I ended up having to transition away from the tool entirely because the service was too unreliable for critical marketing operations. Forcing lifetime users to stop use the product. Review collected by and hosted on G2.com.
