# dropthought Reviews **Vendor:** DropThought **Category:** [Experience Management Software](https://www.g2.com/categories/experience-management) **Average Rating:** 4.6/5.0 **Total Reviews:** 71 ## About dropthought DropThought’s Instant Feedback Platform empowers companies, brands, and marketers to engage with their customers and employees in real-time to gather, respond, and analyze feedback that leads to improved experiences and higher satisfaction and Net Promoter Scores. Instant feedback can be gathered through DropThought in three ways: via its mobile app, embedded API integrations, and on-site using tablet devices. DropThought’s Analytics Dashboard and Manager mobile app can instantly notify managers and brands to feedback reported in the moment, to enable immediate responses, insights, and resolution. DropThought’s text analytics solution allows businesses to see customer experience metrics over time and quickly identify opportunities to improve. Companies can also easily select and promote customers’ positive instant feedback on social channels. ## dropthought Pros & Cons **What users like:** - Users value the **easy real-time feedback management** of Dropthought, enabling customized surveys and insightful analysis. (4 reviews) - Users highlight the **ease of use** of DropThought's dashboard for real-time feedback and customer insights. (3 reviews) - Users value the **real-time customer feedback** from Dropthought, enhancing service quality and actionable insights significantly. (2 reviews) - Users find DropThought's team to be **extremely helpful and attentive** , offering quick resolutions and great suggestions. (2 reviews) - Users enjoy the **user-friendly dashboard** of Dropthought for obtaining real-time customer insights and analytics. (1 reviews) - Users appreciate the **exceptional customer support** from Dropthought, highlighting their guidance, attentiveness, and quick responses. (1 reviews) - Customizability (1 reviews) - Customization (1 reviews) - Dashboard Usability (1 reviews) - Ease of Creation (1 reviews) **What users dislike:** - Users find the **limited customization** options frustrating, as it hinders matching personal layout and spacing preferences. (2 reviews) - Users feel that the **inadequate feedback** system undermines the value of their negative comments and opinions. (1 reviews) - Users find the **layout issues** limiting as customization for text size and spacing is insufficient for their needs. (1 reviews) - Users find that **smiles devalue negative feedback** , making it harder to focus on constructive criticism for improvement. (1 reviews) - Users feel that the **scoring system issues** undermine the value of constructive negative feedback in Dropthought. (1 reviews) ## dropthought Reviews ### 1. Easy Real-Time Customer Feedback with Powerful Surveys, Dashboards & Text Analytics **Rating:** 5.0/5.0 stars **Reviewed by:** Alan S. | CIO, Enterprise (> 1000 emp.) **Reviewed Date:** January 22, 2026 **What do you like best about dropthought?** A very easy dashboard that let's me get real time feedback from our customers, and create surveys too to meet business objectives such as SLA requirements, and create customized dashboards to gather useful customer insights, and enable us to easily understand unstructured customer responses with their integrated word/text analytics, and also present metrics that matter the most to us and base on this, how we can improve our services! **What do you dislike about dropthought?** The website layout isn't customizable to the size and spacing of text, such that overall layout can be better matched with customers' own layout/font/spacing needs. **What problems is dropthought solving and how is that benefiting you?** The difficulties of understanding customer needs by way of data analytics and presentation. ### 2. Working with Dropthought **Rating:** 5.0/5.0 stars **Reviewed by:** Dave F. | Special Projects, Mid-Market (51-1000 emp.) **Reviewed Date:** November 04, 2024 **What do you like best about dropthought?** The best part is working with their staff. They guide you along, make great suggestions, and are extremly helpful, attentive and really quick. When I use dropthought, the quality of the feedback is amazing and we are looking for that, not quantity. **What do you dislike about dropthought?** The smiles aren't helpful. We are looking for feedback, and generally that feedback is negative. Negative feedback is different from complaining. The smiles and frowns devalue negative feedback **What problems is dropthought solving and how is that benefiting you?** It helps employees from one department give feedback to management of another department. The feedback will help eliminate some long standing issues we have. ### 3. Intuitive features add more value to Dropthought's customers **Rating:** 4.5/5.0 stars **Reviewed by:** Harie N. | Technical Architect, Mid-Market (51-1000 emp.) **Reviewed Date:** September 12, 2022 **What do you like best about dropthought?** Dropthought has a clean user interface and user experience. It has distinct functionalities which its competitors do not have. There is no need for assistance in understanding features/functionalities. **What do you dislike about dropthought?** DT has numerous APIs; it could have been more organized to identify the suitable API per our requirement. **What problems is dropthought solving and how is that benefiting you?** On our new UI/UX, we had to ask for suggestions/feedback, and we could gauge the pain points of users & addressed the issues. ### 4. user friendly interface **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Education Management | Mid-Market (51-1000 emp.) **Reviewed Date:** October 12, 2023 **What do you like best about dropthought?** quick resolution of issues, ease of scheduling upcoming feeback. **What do you dislike about dropthought?** nothing specific as most of issues have been resolved in quick time. **What problems is dropthought solving and how is that benefiting you?** capture student feedback on various parameters starting from admission to academics ### 5. Fantabulous product & Services **Rating:** 5.0/5.0 stars **Reviewed by:** Suresh D. | Mid-Market (51-1000 emp.) **Reviewed Date:** March 25, 2024 **What do you like best about dropthought?** We have been planning to implement NPS survey for our organization for a long time. We did explore multiple vendors but no one was able to fulfill our expectation or provide solution. Dropthough was able to get what we wanted exactly the same way, More over the tool was complete user friendly. Implementation was so easy in a short period of time and we are using this product every day. This is been integrated with our site to understand the business reviews. Doesn't ends with the product, Especially the people are the real reason for us to get onboarded with dropthough, they were very helpful END to END. Special thanks to Shalaka & Ashok. **What do you dislike about dropthought?** Nothing as such, Looking forward to explore product with dropthough. **What problems is dropthought solving and how is that benefiting you?** This is helping us to understand the customer needs to provide customer centric services to our clients. ### 6. An easy to use application with lots of potential **Rating:** 4.0/5.0 stars **Reviewed by:** May Yin T. | Mid-Market (51-1000 emp.) **Reviewed Date:** March 24, 2024 **What do you like best about dropthought?** I like that the dashboard summarizes all the data into an infograph. The interface is easy to look at with less confusion even for beginners and that it has features to help create many types of survey questions that may help to increase response rates by making it less wordy and fun with visual emoticons/images. **What do you dislike about dropthought?** If it's possible to add a feature where we can create create multiple QR code for active programs. Eg "Create 1 QR code" button or "Create multiple QR codes" button where for multiple QR codes we can select the number of codes. **What problems is dropthought solving and how is that benefiting you?** Helps us find measure customer experience at our telco branches and identify areas for improvement. ### 7. Enjoyable experience with little setbacks. **Rating:** 4.0/5.0 stars **Reviewed by:** Juliana D. | Event and Operations Support, Small-Business (50 or fewer emp.) **Reviewed Date:** October 02, 2023 **What do you like best about dropthought?** Sunny, our representative, was super easy to work with, and creating the survey itself was very straightforward. We went through a brief meeting and we were able to go from there to create our survey. It was easy to integrate into the emails and reach out to consumers. We sent these out to those who purchased tickets/attended the game, which was a super easy way to implement it into our notifications and emails. Having dating pulled at the end was super easy to understand. **What do you dislike about dropthought?** Platform can be difficult to read at times. Additionally, while it is a good thing that reviews are split into sentences, sometimes it makes it seem like there are more bad comments than not. For example, in last years Duke's Mayo Classic surveys, one bad review made it seem like the problem occurred for multiple people, but it was 3 sentences from the same review. **What problems is dropthought solving and how is that benefiting you?** Dropthought helps us connect better with our audiences and get feedback straight from the consumer. It keeps us aware of common problems at our events, which is extremely helpful in our planning process. The way the categories sort and display the experiences of the customers is helpful as we continue to plan all the events our company runs. ### 8. Dropthought - Gaining insight of C-SAT feedback for Brunei Government Services **Rating:** 5.0/5.0 stars **Reviewed by:** Rohit Singh B. | Mid-Market (51-1000 emp.) **Reviewed Date:** October 02, 2023 **What do you like best about dropthought?** Talian Darussalam 123 Customer Service is considered as one of the best in Brunei and Dropthought has played an immense part in the same. Dropthought Dashboard & Reporting as well as the integration with Cuetrack has helped us set the bar high for CX. We now share qualitative & actionable insights to our Client on a consistent basis. **What do you dislike about dropthought?** One area where we believe the C-SAT Feedback software could improve is in providing more customization options for survey templates and reports. For example, we should be able to add more Filters which is currently limited. **What problems is dropthought solving and how is that benefiting you?** Since implementing Dropthought into our Customer Service operations, we've seen a remarkable improvement in our ability to understand and address customer needs. This application has revolutionized the way we gather and analyze customer feedback, allowing us to make data-driven decisions and drive meaningful improvements in our services. ### 9. Dropthought is Clean, Easy to Use, but Has a Lot of Features **Rating:** 5.0/5.0 stars **Reviewed by:** Todd S. | Mid-Market (51-1000 emp.) **Reviewed Date:** October 05, 2023 **What do you like best about dropthought?** Having used similar offerings from Google and Microsoft, Dropthought picks up where those two platforms leave off. The service is easy to use, and very intuitive. It is very easy to create programs (campaigns), integrate/deploy them, and start collecting the results to use that data as needed. I am already thinking of different ways Dropthought can be used in our environment. **What do you dislike about dropthought?** The onboarding checklist should be a little easier to suppress, but it is probably helpful to have for most non-Admin users. **What problems is dropthought solving and how is that benefiting you?** End-user satisfaction was the primary reason for implementing Dropthought, and it has been a much better experience for our end-users as well as our management team. Now we are looking at how can leverage Dropthought in other areas of the business. ### 10. Excellent Feed back platform **Rating:** 5.0/5.0 stars **Reviewed by:** Aadharsh R. | Small-Business (50 or fewer emp.) **Reviewed Date:** October 06, 2023 **What do you like best about dropthought?** Iam using the Drop thought platform for obtaining and managing feedback. The user interface was very simple. Even those with a basic understanding of technology it is very easy to use, and the feedback process as a whole is more streamlined **What do you dislike about dropthought?** Although the site is very intuitive, customers who want to explore advanced capabilities could find it useful to have access to a more comprehensive help center or lesson materials. **What problems is dropthought solving and how is that benefiting you?** Using Drop Thought to facilitate feedback for our events has proven to be tremendously successful. We were able to more quickly pinpoint areas for success and growth. ### 11. Insightful Experience **Rating:** 4.0/5.0 stars **Reviewed by:** Farizah F. | Mid-Market (51-1000 emp.) **Reviewed Date:** October 02, 2023 **What do you like best about dropthought?** It provides a reports where we can easily filter by dates as well as search from the feedback section. The dropthought support member are there & supportive. Easy to integrate between the system currently use and dropthought **What do you dislike about dropthought?** At first, did not know where to navigate because only icon on the side. After a while, you get the hang of it **What problems is dropthought solving and how is that benefiting you?** Helping to put all the data needed & captured it in one system and can be generated in the form of reports. Lessen the manual work of compiling customer feedback ### 12. Detailed and well structure **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Telecommunications | Mid-Market (51-1000 emp.) **Reviewed Date:** March 25, 2024 **What do you like best about dropthought?** Shalaka is very helpful and the way she explain is very detailed. **What do you dislike about dropthought?** Everything is well done. i have no negative comment. **What problems is dropthought solving and how is that benefiting you?** What customers are thinking ### 13. Very good product with nice dashboard and user-friendly navigation **Rating:** 4.0/5.0 stars **Reviewed by:** Mehboob Basha A. | Mid-Market (51-1000 emp.) **Reviewed Date:** November 28, 2023 **What do you like best about dropthought?** The features and usablity is good as it user friendly. **What do you dislike about dropthought?** We recommand to improve the intergation area when dt has to integrated with external system for data source. **What problems is dropthought solving and how is that benefiting you?** It gives information on customer satisfaction to improve the quality of the support. ### 14. Great Products **Rating:** 5.0/5.0 stars **Reviewed by:** Ashley S. | Mid-Market (51-1000 emp.) **Reviewed Date:** July 13, 2023 **What do you like best about dropthought?** Drop Thought is a great production for checking in with our employees to see where we can improve, what needs they may have and overall happiness at work. **What do you dislike about dropthought?** My least favorite thing about dt is that it's not always intuitive. The filters could be easier and overall getting to the information. I am somewhat new to the product. **What problems is dropthought solving and how is that benefiting you?** We recently upgraded to a new system for customer inforation and learned that employees need new computers. We also have learned what outside classes our employees would like . We polled them asking an array of things from budgeting to active shooter drills. ### 15. I have enjoyed dropthought **Rating:** 3.5/5.0 stars **Reviewed by:** Sydney J. | Event and Operations Support, Small-Business (50 or fewer emp.) **Reviewed Date:** October 04, 2023 **What do you like best about dropthought?** It is user friendly and easy to access. The customer service from Sunny has been great as well. **What do you dislike about dropthought?** I would like a more visual display of survey in regards to implementing nor graphs and word clouds for results. **What problems is dropthought solving and how is that benefiting you?** It is helping us learn more about the fans who attend our events! ### 16. Simple and convenient tool **Rating:** 5.0/5.0 stars **Reviewed by:** Vidur D. | Small-Business (50 or fewer emp.) **Reviewed Date:** November 15, 2023 **What do you like best about dropthought?** The experience is quite very simple and easy to answer the questions. **What do you dislike about dropthought?** New updated features can be brought into the tool. **What problems is dropthought solving and how is that benefiting you?** Better satisfaction metrics, Targeting the specific needs and wants. ### 17. User friendly and conducive to gathering valuable feedback. **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Telecommunications | Mid-Market (51-1000 emp.) **Reviewed Date:** March 25, 2024 **What do you like best about dropthought?** Simplicity and effectiveness in collecting responses from customers. **What do you dislike about dropthought?** Limited customization for feedback forms, which may not fully accomodate specific survey needs. **What problems is dropthought solving and how is that benefiting you?** 1. Instant feedback collection, enable us to address issues based on customer feedbacks while it's still relevant. ### 18. Really easy way to get Feedbacks **Rating:** 4.5/5.0 stars **Reviewed by:** Saurav A. | Small-Business (50 or fewer emp.) **Reviewed Date:** November 15, 2023 **What do you like best about dropthought?** The Drag and drop options enable us to make feedback forms real quick **What do you dislike about dropthought?** Konwledge base of the product is limited **What problems is dropthought solving and how is that benefiting you?** Enables consumer\Customers give Feeback eeasily ### 19. Dropthought's Happy Insights **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Legal Services | Small-Business (50 or fewer emp.) **Reviewed Date:** October 02, 2023 **What do you like best about dropthought?** Sunny is amazing! I also enjoy its user-friendly platform. **What do you dislike about dropthought?** I do wish I could make revisions on surveys once activated so long as they don't interfere with the integrity of the data collected. (ie when using the survey as a data entry and not data collection) **What problems is dropthought solving and how is that benefiting you?** We utilize DT for various purposes. Personally, I use it to input information that we collect ourselves, essentially serving as a data entry tool to consolidate all data in one place before forwarding it to our clients. ### 20. About Dropthought **Rating:** 4.5/5.0 stars **Reviewed by:** Venkatesh G. | CAA Senior Executive, Mid-Market (51-1000 emp.) **Reviewed Date:** October 10, 2023 **What do you like best about dropthought?** It is easy to send a survey in dropthought. **What do you dislike about dropthought?** We are unable to find were went wrong sometimes. **What problems is dropthought solving and how is that benefiting you?** All types of feedback sending to students / corresponding person and collating the same as per our convenient. ### 21. Dropthought have been a useful record of feedbacks for how training was conducted **Rating:** 4.5/5.0 stars **Reviewed by:** David Chen P. | Small-Business (50 or fewer emp.) **Reviewed Date:** October 18, 2023 **What do you like best about dropthought?** availability of QR code for targetted audience to scan easily, getting feedbacks from respective peers **What do you dislike about dropthought?** When metadata is used, it seems more complicated when we want to distribute a survey via email address. **What problems is dropthought solving and how is that benefiting you?** reduced use of paper in the industry - going digital is quite a plus point for companies to follow through in this era - show of better footsteps in following the trends of the media ### 22. User Friendly **Rating:** 5.0/5.0 stars **Reviewed by:** Premkumar D. | Mid-Market (51-1000 emp.) **Reviewed Date:** September 27, 2023 **What do you like best about dropthought?** Easy Adapable to create and Take the Survey **What do you dislike about dropthought?** Good plat form to understand the Service. there is not Dislike in Drop thought **What problems is dropthought solving and how is that benefiting you?** Helping know about the Service from Customer feedback. benefit to identify the gap and filling it. ### 23. Taught Serve **Rating:** 5.0/5.0 stars **Reviewed by:** Sathishkumar V. | Enterprise (> 1000 emp.) **Reviewed Date:** September 27, 2023 **What do you like best about dropthought?** Easy Customerzation of Survey's, Criticaly Acclaimed Dashboards. **What do you dislike about dropthought?** Apperance Could have been more colourful. **What problems is dropthought solving and how is that benefiting you?** ITSM Value Closure, Resolutions Quality, Trend Analysis ### 24. Dropthought Very Flexible and Capable Tool **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Insurance | Mid-Market (51-1000 emp.) **Reviewed Date:** September 28, 2023 **What do you like best about dropthought?** Dropthought tool is easily integrated into our larger legacy systems (i.e. Saleforce) Dropthought team very responsive to our questions and suggestions to make tool better Developers constantly working on ways to incorporate best practices **What do you dislike about dropthought?** Not applicable.......................... **What problems is dropthought solving and how is that benefiting you?** Getting a pulse of how our customers feel about our products; Also use tool to engage our employee population ### 25. ALL ABOUT MY TEACHING - Teacher name **Rating:** 5.0/5.0 stars **Reviewed by:** Ismail Iqbal M. | Mid-Market (51-1000 emp.) **Reviewed Date:** October 09, 2023 **What do you like best about dropthought?** good and efficient team Prompt response patient listening to the client making the things happen **What do you dislike about dropthought?** For this question there is no answer the team is so professional **What problems is dropthought solving and how is that benefiting you?** preparation og questionnaire for teachers collection of data and individuala analysis ### 26. Director of Communications and Marketing **Rating:** 4.0/5.0 stars **Reviewed by:** Miller Y. | Director of Communications and Marketing, Small-Business (50 or fewer emp.) **Reviewed Date:** September 27, 2023 **What do you like best about dropthought?** First off, the customer support is incredible. That paired with the ease of use made Dropthought an easy integration into our post-event surveys. **What do you dislike about dropthought?** At times, we wish the surveys were a little bit more nimble. **What problems is dropthought solving and how is that benefiting you?** Pre and Post-Event surveys ### 27. DropThought helped us identify and make changes in areas of great concern to our employees **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Automotive | Mid-Market (51-1000 emp.) **Reviewed Date:** June 09, 2023 **What do you like best about dropthought?** Dropthought has helped our company identify the issues of great concern for our employees **What do you dislike about dropthought?** I cannot think of anything. It's secure. We tried to find out who responded a particular way to one of our survey questions, but DropThought would not reveal the employee's name to us. **What problems is dropthought solving and how is that benefiting you?** Our employees desired a more significant 401K match, and we made that happen. Concerns over the high cost of medical coverage for families were addressed, and employees' costs were lowered. We also restructured a couple of departments, improving the functionality. ### 28. Its was a simple and efficient survey tool with lots of automation capabilities. **Rating:** 5.0/5.0 stars **Reviewed by:** Omer S. | Mid-Market (51-1000 emp.) **Reviewed Date:** May 29, 2023 **What do you like best about dropthought?** The UI is clean and neat. The trigger options are vast and efficient in notifying the stakeholders. **What do you dislike about dropthought?** The admin panel can be improved a lot with ease to use features that can be shared across various users. **What problems is dropthought solving and how is that benefiting you?** I'm UI/UX head based on this survey tool we improved our design a lot ### 29. A unique site unlike any other **Rating:** 3.5/5.0 stars **Reviewed by:** Fadlin N. | Mid-Market (51-1000 emp.) **Reviewed Date:** May 29, 2023 **What do you like best about dropthought?** 1. It is unique, unlike the usual site you use for work. 2. It is exceptionally very easy for any analyst to use 3. Data is efficiently shown according to what data you want to view. **What do you dislike about dropthought?** 1. The site must always be smooth for easy use. 2. Data needs to be up-to-date. 3. The filter needs to be less restricted so you can combine many filter options for users to edit according to their liking. **What problems is dropthought solving and how is that benefiting you?** Data is automatically calculated and shown for all users to use ### 30. Easy and Time Saving **Rating:** 4.5/5.0 stars **Reviewed by:** Prema S. | Mid-Market (51-1000 emp.) **Reviewed Date:** June 01, 2023 **What do you like best about dropthought?** Drop thought makes the job simple in understanding the customer patterns. The best thing is, the reports are super detailed. **What do you dislike about dropthought?** Nothing specific at this point. May will be updated in the future. **What problems is dropthought solving and how is that benefiting you?** Customer survey, reach a set of people ### 31. Dropthought has been a valued partner in our employee engagement. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Automotive | Mid-Market (51-1000 emp.) **Reviewed Date:** July 17, 2023 **What do you like best about dropthought?** The metrics are very helpful and provide insightful information. **What do you dislike about dropthought?** Navigation is a little awkward when toggling back and forth. **What problems is dropthought solving and how is that benefiting you?** Issues with processes have been brought to light. ### 32. It was okay **Rating:** 3.5/5.0 stars **Reviewed by:** Mohammad Ariff J. | Mid-Market (51-1000 emp.) **Reviewed Date:** May 22, 2023 **What do you like best about dropthought?** It was okay Reporting wise is great! Easily used **What do you dislike about dropthought?** The UI is less presentable - not very interactive A bit dull Very minimal customisable page design **What problems is dropthought solving and how is that benefiting you?** It allows people to share their comments Those quantitative/qualitative feedback can be analyzed ### 33. A Perfect companion for sharing the human thoughts **Rating:** 5.0/5.0 stars **Reviewed by:** Kumaravel D. | Investment Advisor, Mid-Market (51-1000 emp.) **Reviewed Date:** September 21, 2022 **What do you like best about dropthought?** It specifies very clearly which business metrics need to be developed. Easy to analyze the feedback and help to determine the areas for improvement. user interface is so good to share our thoughts. **What do you dislike about dropthought?** Web can be improved to make use for all kinds of working people to share their thoughts. Can be given more options to find the specific problem for fixing it and focus on developing the business. **What problems is dropthought solving and how is that benefiting you?** It is immensely beneficial to understand the real-time feel of our customers. It helps us to guide us on new developments and expansion of bisuness. It helps to reduces the busniess errors very much. ### 34. My Personal Experience **Rating:** 4.5/5.0 stars **Reviewed by:** Mugheela s. | Investment Coach, Mid-Market (51-1000 emp.) **Reviewed Date:** September 13, 2022 **What do you like best about dropthought?** I have been using this and I really loved the site. It's really helpful to analyze my performance based on the feedback. The dashboards are very easy to understand. I get good support from the dropthought for good work balance. I will definitely refer this to my Friends **What do you dislike about dropthought?** There is much to dislike this excellent site; however, if the android version is available would be great to track everything easily. **What problems is dropthought solving and how is that benefiting you?** Feedback Analytics is one of the main benefit for me to use drop thought Employee management, it allows for improved employee morale and reduced response times. Getting honest feedback from clients in real time ### 35. Trust worthy **Rating:** 3.5/5.0 stars **Reviewed by:** Haroon F. | Supervisor, Payroll & Employee Benefits, Enterprise (> 1000 emp.) **Reviewed Date:** October 15, 2022 **What do you like best about dropthought?** It's a good place for information and communication. It's a reliable source of information. Trustworthy too. Convenient way of getting information easily available **What do you dislike about dropthought?** It's lengthy and sometimes difficult to understand. It may also be biased based on general opinion and cost involved too may be more . Lack of information too on how to use it **What problems is dropthought solving and how is that benefiting you?** Drop thought is a great platform to get solutions and ideas readily and easily available . It helps us overcome the problem of finding genuine solution to our problems ### 36. Awesome experience recommend to my friends to go for it. **Rating:** 5.0/5.0 stars **Reviewed by:** Ram Chandra K. | Lead Investment Coach, Mid-Market (51-1000 emp.) **Reviewed Date:** September 13, 2022 **What do you like best about dropthought?** It gives a completely different experience to know your client's feedback. How are you representing yourself and your company to the client? In general, we never know. What do our customers think about us? **What do you dislike about dropthought?** Nothing to dislike about this so far. I am totally happy with the survey they have provided. They have a unique way of conducting surveys. Maybe in the future, if I find any improvements will definitely update. **What problems is dropthought solving and how is that benefiting you?** This gives information. What do our customers think about us? He is satisfied or dissatisfied. Which area are we missing? where we need to improve. Is immediate action required? ### 37. CUSTOMER FEEDBACK MECHANISM **Rating:** 5.0/5.0 stars **Reviewed by:** Tasneem H. | Team Lead, Mid-Market (51-1000 emp.) **Reviewed Date:** October 01, 2022 **What do you like best about dropthought?** It helps to create client feedback forms, allowing me to analyze the data and segregate the clients based on their requirements. Very efficient tool to track the data. It is a simple and effective tool. **What do you dislike about dropthought?** It can be more user-friendly in creating reports. Integrating with other platforms can help create a smooth customer experience overall. Adding new features can make it more competitive. **What problems is dropthought solving and how is that benefiting you?** More user-friendly in terms of reports and collecting client data. It saves a lot of time in terms of creating the data based on specific activities and content. ### 38. Interactive Tool **Rating:** 5.0/5.0 stars **Reviewed by:** Sowmiya K. | Analyst, Mid-Market (51-1000 emp.) **Reviewed Date:** September 14, 2022 **What do you like best about dropthought?** very easy to track all client details very helpful to gather customer feedback and conduct market research.It helps validate and in serving their needs and to collect feedback **What do you dislike about dropthought?** Navigation can be little bit made user friendly would recommend to make more flexible,at the click of a button or in the dashboard we can make necessary changes to view easily **What problems is dropthought solving and how is that benefiting you?** Customer feedback is the essential thing which benefits us in building our business.It Helps to gain information and insights.Ability to organize the time intelligently ### 39. Great tool to understand my Client's preferences and expectations **Rating:** 4.5/5.0 stars **Reviewed by:** Venkatakrishna R. | Lead Investment Coach, Mid-Market (51-1000 emp.) **Reviewed Date:** September 13, 2022 **What do you like best about dropthought?** It is a super platform to collect feedback from my Clients regularly so that I can precisely imbibe what are all the negatives/low areas in my services and what is their expectations. **What do you dislike about dropthought?** Currently, there is no WhatsApp version that could have enabled me to reach my Clients with very much ease of convenience. So I hope to see the WhatsApp version soon. **What problems is dropthought solving and how is that benefiting you?** It is helping me to understand my Client's expectations and provide tailored services to them and make them happy. In turn, overall, it has enhanced my productivity. ### 40. Drop thought Experience **Rating:** 5.0/5.0 stars **Reviewed by:** Sonikumari B. | Lead Investment Coach, Mid-Market (51-1000 emp.) **Reviewed Date:** September 13, 2022 **What do you like best about dropthought?** It has a unique feedback system. It has helped me to touch all my untouched clients. Also, the interface has just been mind-boggling. This has improved my business by 20%. **What do you dislike about dropthought?** Nothing as of now, But I would love to use it on a mobile application, which must have amazing charts and pictorial representations of data. Also, integrating with email would help. **What problems is dropthought solving and how is that benefiting you?** Earlier I faced the problem of collecting feedback from my investor base but with drop-thought, it is now more organised, analytical and presentable. ### 41. My personal review **Rating:** 4.5/5.0 stars **Reviewed by:** Geetha Rani S. | Lead Investment Coach, Mid-Market (51-1000 emp.) **Reviewed Date:** September 13, 2022 **What do you like best about dropthought?** It helps to connect with customers & get constructive feedback & improve the service offered, which leads to higher satisfaction and improved experiences. I will surely refer to my friends and relatives. **What do you dislike about dropthought?** Nothing to dislike however the mobile version is appreciated. **What problems is dropthought solving and how is that benefiting you?** Reduces response time and helps me to improve my follow-up process. Helps to concentrate on the clients where it is required the most. I receive instant customer feedback on a real-time basis. Accept complaints as a form of direct communication and constructive criticism. ### 42. Fabulous Website **Rating:** 5.0/5.0 stars **Reviewed by:** Fayasudeen s. | Senior Investment advisor, Mid-Market (51-1000 emp.) **Reviewed Date:** September 13, 2022 **What do you like best about dropthought?** I would strongly recommend this website to all my friends. This website helps to understand client satisfaction. Web questionnaire, good and easy to understand. Easily understand clients' needs. **What do you dislike about dropthought?** No contact review page details; client details help to give the best solutions. Alert Notification is missing. The quality of questions available needs more questions to better advise the client. **What problems is dropthought solving and how is that benefiting you?** Thanks to the dropthough, help to understand real client problems better and find a solution on our side. Increase the number of reviews. ### 43. Exquisite Solution for Client Feedback **Rating:** 4.0/5.0 stars **Reviewed by:** Amogha S. | Senior Investment Coach, Mid-Market (51-1000 emp.) **Reviewed Date:** September 12, 2022 **What do you like best about dropthought?** The best part is that I can collect feedback from my clients on a mass basis which saves a lot of time and has improved my productivity. **What do you dislike about dropthought?** I would like to have the dropthought in a WhatsApp version, as it makes it even more convenient to use it on the go. **What problems is dropthought solving and how is that benefiting you?** Dropthought is helping in collecting Valuable feedback from clients, and I'm using it to improve my services and add more value to my clients. It's a win-win for all of us. ### 44. Supportor for Good Clientele **Rating:** 4.5/5.0 stars **Reviewed by:** Deepak Kumar S. | Financial Advisor, Mid-Market (51-1000 emp.) **Reviewed Date:** September 13, 2022 **What do you like best about dropthought?** I recently got a chance to use the services of Dropthought, and it was very smooth and customer-centric. The interaction between the service provider and customer is great. **What do you dislike about dropthought?** The services are good but if there is an android app, it would be great if it is also available on the android app. **What problems is dropthought solving and how is that benefiting you?** The interaction between the service provider and the customer is great. It helps me to track my customer's queries and issues. which can be resolved in no time. ### 45. Guest Experience Survey **Rating:** 5.0/5.0 stars **Reviewed by:** Kelsey H. | Senior Manager of Guest Experience, Enterprise (> 1000 emp.) **Reviewed Date:** September 08, 2022 **What do you like best about dropthought?** The surveys are very indepth and help us obtain love feedback. We have been able to hear directly from staff and guests about their experiences this season. The dropthougth team is also very helpful and answer all questions in a timely manner. **What do you dislike about dropthought?** There are several advantages of Dropthought. Learning all of it, can be very overwhelming **What problems is dropthought solving and how is that benefiting you?** Live incident reporting. We are able to hear directly from our guests and staff. We then can make changes on gameday to improve the experience ### 46. Efficient and Powerful but misses some basics **Rating:** 4.0/5.0 stars **Reviewed by:** Ashwath g. | Data Analyst, Enterprise (> 1000 emp.) **Reviewed Date:** August 25, 2022 **What do you like best about dropthought?** Dropthought has a powerful engine that can be well utilised with a structured plan on for what purpose it can be used for **What do you dislike about dropthought?** The UI is a bot laggy, and user management is not straigntforward. For example - There is no global admin and changes made by one admin is not accessable by others. **Recommendations to others considering dropthought:** Please go with dropthought if you want reach a huge set of customers and proper traceability. **What problems is dropthought solving and how is that benefiting you?** 1. Reach a large set of customers for NPS surveys. 2. Keep the stakeholders informed of the results ### 47. VIVEKS REVIEWS **Rating:** 5.0/5.0 stars **Reviewed by:** Vivek G. | Manager Support, Mid-Market (51-1000 emp.) **Reviewed Date:** September 14, 2022 **What do you like best about dropthought?** Able to identify the reviews and queries for reference. was very useful to share our thoughts to internal stakeholders and upload the feedback and reviews with others **What do you dislike about dropthought?** The review process can be simplified as well as there are not many dislikes everything is fine **What problems is dropthought solving and how is that benefiting you?** Everything to get a good user experience and educates the internal employees to share the benefits to us as user which improves the problem solving capability of the organisation ### 48. This is a positive review or recommendation. It suggests that the product or service is very good to use, and the person was amused or pleased after using it. They have also recommended it to their business colleagues. **Rating:** 5.0/5.0 stars **Reviewed by:** Balaji V. | Deputy Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** September 12, 2022 **What do you like best about dropthought?** Drop thoughts was more helpful with our business. The interface was good to use and the most advantageous is that it is very simple and user-friendly. The end result was so good. **What do you dislike about dropthought?** I really do not see any dislikes. The android app is not available. **What problems is dropthought solving and how is that benefiting you?** The customer interface and the observations which would help any tech business to grow along with the clients. Most importantly, it's solution-oriented stuff. ### 49. Most Interesting Website, its features are very different from others **Rating:** 5.0/5.0 stars **Reviewed by:** ROSHNI B. | Support Associate, Small-Business (50 or fewer emp.) **Reviewed Date:** October 07, 2022 **What do you like best about dropthought?** Its features, the process and the way it has been designed. The product, process and other things are different from the other websites. It is very interesting and different. **What do you dislike about dropthought?** The website is on the whole very nice and effective from other websites and hence there is no major issue with the pattern of the website. it is overall very helpful and effective. **What problems is dropthought solving and how is that benefiting you?** It is very easy to use and very effective for easy processing. It has the ability to make the laymen understand the features and process of different users and its purpose is served. ### 50. NEW AGE FEEDBACK MECHANISM **Rating:** 5.0/5.0 stars **Reviewed by:** Tasneem Haroon . | LEAD INVESTMENT COACH, Mid-Market (51-1000 emp.) **Reviewed Date:** September 13, 2022 **What do you like best about dropthought?** It not only solves my feedback collection problem but also provides me with anlaytics. Its user experience and user interface is easy to understand. **What do you dislike about dropthought?** Currently, no chart is provided, and integration with WhatsApp and other communication platforms would be excellent and efficient. **What problems is dropthought solving and how is that benefiting you?** Earlier I was unable to manage things properly, and now under one roof, it solves all my queries and helps me reach more clients. ## dropthought Discussions - [What is dropthought used for?](https://www.g2.com/discussions/what-is-dropthought-used-for) - 1 comment - [View dropthought pricing details and edition comparison](https://www.g2.com/products/dropthought/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-19+19%3A46%3A29+-0500&secure%5Bsession_id%5D=47ef132b-3c51-41d0-bf4d-ccba2e1f74e8&secure%5Btoken%5D=4e45799cd6ec8bc5642bcd49a3a91e98c60aab8cde38a5baea557a4c7dbc007a&format=llm_user) ## dropthought Features **Analytics** - Net Promoter Score (NPS) - Customer Satisfaction (CSAT) Score - Customer Effort Score (CES) - Gamification **Feedback Management** - Tagging - Segmentation - Custom Reports and Dashboards **Generative AI** - AI Text Generation - AI Text Summarization **Platform Basics** - Performance Benchmarking - Reporting & Dashboards - Interoperability **Customization** - Stakeholder Management - Multilanguage Support - Multiple Branding Support - Vertical-specific Solutions **Feedback Analysis** - Thematic Analysis - Sentiment Analysis - NPS/CSAT Scoring **Platform Content** - Employee Pulse Surveys - Survey Customization - Goal and Challenge Creation - Science-based templates **Feedback Sources** - Online Reviews - Surveys - Social Media - Customer Service Channels **Generative AI** - AI Text Generation - AI Text Summarization **Platform Additional Functionality** - Employee Segmenting - Goal and Challenge Creation - Peer Recognition - Social Feedback Portal **Generative AI** - AI Text Generation - AI Text Summarization **Agentic AI - Experience Management** - Autonomous Task Execution - Cross-system Integration - Natural Language Interaction - Proactive Assistance **Platform** - Customization - Integration APIs - Internationalization - User, Role, and Access Management - Performance - Mobility - Reporting - Dashboards ## Top dropthought Alternatives - [Qualtrics Customer Experience](https://www.g2.com/products/qualtrics-customer-experience/reviews) - 4.3/5.0 (724 reviews) - [Lattice](https://www.g2.com/products/lattice-lattice/reviews) - 4.7/5.0 (3,933 reviews) - [Qualtrics Strategy & Research](https://www.g2.com/products/qualtrics-strategy-research/reviews) - 4.4/5.0 (2,911 reviews)