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Value at a Glance

Averages based on real user reviews.

Time to Implement

1 month

Return on Investment

22 months

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dropthought Reviews (71)

Reviews

dropthought Reviews (71)

4.6
71 reviews

Review Summary

Generated using AI from real user reviews
Users consistently praise the product for its user-friendly interface and ease of use, which simplifies the process of collecting and analyzing customer feedback. Many appreciate the intuitive design that allows for quick navigation and effective data presentation, making it accessible even for beginners. However, some users note a common limitation regarding the need for better customization options in feedback forms.

Pros & Cons

Generated from real user reviews
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Sharon L.
SL
Customer Support
Mid-Market (51-1000 emp.)
"Great Feedback mechanism"
What do you like best about dropthought?

Easy of use. Geat mechanism of aligning feedback with business goals Review collected by and hosted on G2.com.

What do you dislike about dropthought?

None, for now. The mechanism is working well and in the longer run we might be able to find out if there is anything which no longer suits us. Review collected by and hosted on G2.com.

LZ
Manager of Guest Experience
Enterprise (> 1000 emp.)
"Dropthought has been helpful, attentive and innovative rolling out with our operation."
What do you like best about dropthought?

I really like how helpful the Dropthought team has been as we continue to roll out the software. They are constantly reaching out asking if we need help, offering insight to how other teams may be utilizing the software and are willing to work with us to solve how to best use the software within our operation. Review collected by and hosted on G2.com.

What do you dislike about dropthought?

With Dropthought being a newer company, I am looking forward to seeing additional use cases throughout the off-season for how we can continue to improve our operation. Review collected by and hosted on G2.com.

Vinodh S.
VS
Associate Manager
Mid-Market (51-1000 emp.)
"Dropthought experience"
What do you like best about dropthought?

Providing real-time insight into the client's thoughts, it facilitates business operations and boosts productivity through meeting the expectations of clients throughout the company. Review collected by and hosted on G2.com.

What do you dislike about dropthought?

I have nothing to dislike. It would be better to use the mobile version. Review collected by and hosted on G2.com.

Karthik U.
KU
Investment Coach
Mid-Market (51-1000 emp.)
"Supportive work space"
What do you like best about dropthought?

Dropthough helps to identify areas to be improved in my daily work life, which makes me more effective and productive in my work Review collected by and hosted on G2.com.

What do you dislike about dropthought?

It will be better if we get any notification through email or to a mobile number to check the responses Review collected by and hosted on G2.com.

Abilash S.
AS
Senior Investment Coach
Mid-Market (51-1000 emp.)
"Dropthought Review"
What do you like best about dropthought?

The way data is presented, which makes it very easy to understand where we stand. Review collected by and hosted on G2.com.

What do you dislike about dropthought?

Certain times it is confusing upon the number of clients who have given a review, it would be easy if there's a separate counter for the same Review collected by and hosted on G2.com.

Verified User in Legal Services
UL
Small-Business (50 or fewer emp.)
"DropThought Review"
What do you like best about dropthought?

DropThought is an easy-to-use survey platform that streamlines information and data retrieval for our company. However, what really sets them apart from the rest is their amazing customer service. Review collected by and hosted on G2.com.

What do you dislike about dropthought?

There are some limitations to the platform and requirements that don't always fit our needs. The DropThought representatives are always there to lend support to find a work around though. Review collected by and hosted on G2.com.

AS
Senior Investment Advisor
Mid-Market (51-1000 emp.)
"Review of Dropthought"
What do you like best about dropthought?

Availability of triggers to identify client feedbacks as and when they come in and easy to understand data projection using graphs etc. Review collected by and hosted on G2.com.

What do you dislike about dropthought?

Tough to navigate the page to get desired report Review collected by and hosted on G2.com.

RH
Manage - Application Support & Services
Mid-Market (51-1000 emp.)
"Reliable, quick, easy to use and adaptable"
What do you like best about dropthought?

Capturing customer's feedback and easy it is easy to understand presented data. Review collected by and hosted on G2.com.

What do you dislike about dropthought?

The feedback we get from clients is that it does not provide the same features as the likes of Survey Monkey etc. Review collected by and hosted on G2.com.

Chengaiah S.
CS
Deputy Manager
Mid-Market (51-1000 emp.)
"Exceptional modern day feedback mechanism"
What do you like best about dropthought?

It's not just another platform but also provides feedback with analytics. The user interface is easily understandable anyone can log in and use it. Review collected by and hosted on G2.com.

What do you dislike about dropthought?

Nothing specific but would like to see integrated with WhatsApp, email, and other social networks. Review collected by and hosted on G2.com.

Santhosh J.
SJ
financial advisor
Mid-Market (51-1000 emp.)
"Fabulous Solution"
What do you like best about dropthought?

I was able to significantly improve my solutions by taking feedback from my clients. And I was able to reach mass clients. Review collected by and hosted on G2.com.

What do you dislike about dropthought?

I don't think anything is wrong. Your survey is perfectly well and fabulously designed with good user interface. Review collected by and hosted on G2.com.

Pricing Insights

Averages based on real user reviews.

Time to Implement

1 month

Return on Investment

22 months

Average Discount

23%

dropthought Features
Reporting & Dashboards
Employee Pulse Surveys
Survey Customization
Employee Segmenting
Net Promoter Score (NPS)
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