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dropthought Reviews & Product Details

DropThought’s Instant Feedback Platform empowers companies, brands, and marketers to engage with their customers and employees in real-time to gather, respond, and analyze feedback that leads to improved experiences and higher satisfaction and Net Promoter Scores. Instant feedback can be gathered through DropThought in three ways: via its mobile app, embedded API integrations, and on-site using tablet devices. DropThought’s Analytics Dashboard and Manager mobile app can instantly notify managers and brands to feedback reported in the moment, to enable immediate responses, insights, and resolution. DropThought’s text analytics solution allows businesses to see customer experience metrics over time and quickly identify opportunities to improve. Companies can also easily select and promote customers’ positive instant feedback on social channels.

Seller

DropThought

Product Description

DropThought Instant Feedback Platform empowers companies, brands, and marketers to engage with their customers and employees in real-time to gather, respond, and analyze feedback that leads to improved experiences and higher satisfaction and Net Promoter Scores. Instant feedback can be gathered through DropThought in three ways: via its mobile app, embedded API integrations, and on-site using tablet devices.

Overview by

Ahmad Qayyum

Discussions

dropthought Community

Value at a Glance

Averages based on real user reviews.

Time to Implement

1 month

Return on Investment

23 months

View More Pricing Information

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dropthought Reviews (70)

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Premkumar D.

Mid-Market (51-1000 emp.)

9/27/2023

"User Friendly"

5/5

What do you like best about dropthought?

Easy Adapable to create and Take the Survey Review collected by and hosted on G2.com.

What do you dislike about dropthought?

Good plat form to understand the Service. there is not Dislike in Drop thought Review collected by and hosted on G2.com.

Sathishkumar V.

Enterprise (> 1000 emp.)

9/27/2023

"Taught Serve"

5/5

What do you like best about dropthought?

Easy Customerzation of Survey's, Criticaly Acclaimed Dashboards. Review collected by and hosted on G2.com.

What do you dislike about dropthought?

Apperance Could have been more colourful. Review collected by and hosted on G2.com.

Verified User in Insurance

Mid-Market (51-1000 emp.)

9/28/2023

"Dropthought Very Flexible and Capable Tool"

4/5

What do you like best about dropthought?

Dropthought tool is easily integrated into our larger legacy systems (i.e. Saleforce)

Dropthought team very responsive to our questions and suggestions to make tool better

Developers constantly working on ways to incorporate best practices Review collected by and hosted on G2.com.

What do you dislike about dropthought?

Not applicable.......................... Review collected by and hosted on G2.com.

Ismail Iqbal M.

Mid-Market (51-1000 emp.)

10/9/2023

"ALL ABOUT MY TEACHING - Teacher name"

5/5

What do you like best about dropthought?

good and efficient team

Prompt response

patient listening to the client

making the things happen Review collected by and hosted on G2.com.

What do you dislike about dropthought?

For this question there is no answer

the team is so professional Review collected by and hosted on G2.com.

Miller Y.

Director of Communications and Marketing

Small-Business (50 or fewer emp.)

9/27/2023

"Director of Communications and Marketing"

4/5

What do you like best about dropthought?

First off, the customer support is incredible. That paired with the ease of use made Dropthought an easy integration into our post-event surveys. Review collected by and hosted on G2.com.

What do you dislike about dropthought?

At times, we wish the surveys were a little bit more nimble. Review collected by and hosted on G2.com.

Verified User in Automotive

Mid-Market (51-1000 emp.)

6/9/2023

"DropThought helped us identify and make changes in areas of great concern to our employees"

5/5

What do you like best about dropthought?

Dropthought has helped our company identify the issues of great concern for our employees Review collected by and hosted on G2.com.

What do you dislike about dropthought?

I cannot think of anything. It's secure. We tried to find out who responded a particular way to one of our survey questions, but DropThought would not reveal the employee's name to us. Review collected by and hosted on G2.com.

Omer S.

Mid-Market (51-1000 emp.)

5/29/2023

"Its was a simple and efficient survey tool with lots of automation capabilities."

5/5

What do you like best about dropthought?

The UI is clean and neat. The trigger options are vast and efficient in notifying the stakeholders. Review collected by and hosted on G2.com.

What do you dislike about dropthought?

The admin panel can be improved a lot with ease to use features that can be shared across various users. Review collected by and hosted on G2.com.

Fadlin N.

Mid-Market (51-1000 emp.)

5/29/2023

"A unique site unlike any other"

3.5/5

What do you like best about dropthought?

1. It is unique, unlike the usual site you use for work.

2. It is exceptionally very easy for any analyst to use

3. Data is efficiently shown according to what data you want to view. Review collected by and hosted on G2.com.

What do you dislike about dropthought?

1. The site must always be smooth for easy use.

2. Data needs to be up-to-date.

3. The filter needs to be less restricted so you can combine many filter options for users to edit according to their liking. Review collected by and hosted on G2.com.

Prema S.

Mid-Market (51-1000 emp.)

6/1/2023

"Easy and Time Saving"

4.5/5

What do you like best about dropthought?

Drop thought makes the job simple in understanding the customer patterns. The best thing is, the reports are super detailed. Review collected by and hosted on G2.com.

What do you dislike about dropthought?

Nothing specific at this point. May will be updated in the future. Review collected by and hosted on G2.com.