# Drop Reviews
**Vendor:** Drop  
**Category:** [Other Social Media Software](https://www.g2.com/categories/other-social-media)  
**Total Reviews:** 1
## About Drop
Drop is a social commerce platform that allows brands & creators to engage with their Instagram following through direct messages (DMs) at scale. Before Drop, DMs were viewed as a medium which 1:1 communication was purely manual. Through automation, our platform is able to give brands & creators the ability to enhance organic and paid interactions with Instagram. This enables them to convert their Instagram following into one of their top acquisition channels for growth and customer feedback. Ultimately we strive to drive alignment among social, growth and e-commerce teams.




## Drop Reviews
  ### 1. Once a Great Option for Rewards Now It Is Useless

**Rating:** 0.0/5.0 stars

**Reviewed by:** Verified User in Consulting | Small-Business (50 or fewer emp.)

**Reviewed Date:** September 28, 2023

**What do you like best about Drop?**

I used to like earning gift card rewards for every day purchases.

**What do you dislike about Drop?**

Now that Drop only releases a handful of gift card rewards once a week, it is no longer a viable rewards option. As a consumer, you hand over a lot of data for $0 compensation unless you manage to grab one of the very few reward cards offered once a week at a specific time. Customer service is unhelpful and there is chatter amongst  users that the platform is going bankrupt. People are frustrated and the business model is likely doomed. Customer support is vapid at best.

**What problems is Drop solving and how is that benefiting you?**

I use Drop as a consumer to earn rewards, or at least I did before they changed their business model.



- [View Drop pricing details and edition comparison](https://www.g2.com/products/drop/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-19+08%3A25%3A54+-0500&secure%5Bsession_id%5D=b0220abe-daee-40fd-b740-47daafb49a80&secure%5Btoken%5D=883bf2cd151f6aa2d56173be85e3eb8c49a74bb40a42917e8a680b1b6fd49ce8&format=llm_user)

## Drop Features
**Content**
- Types
- Migration
- Publishing
- UGC

**Engagement**
- Live Streaming
- Omnichannel
- Personalization
- Conversational Commerce
- Moderation

**Social Shopping**
- Promotions
- Shoppable Media
- AR/VR
- Social Store

**Analytics**
- Product Insights
- Social Listening
- Campaigns

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