# PortPro Reviews **Vendor:** PortPro Technologies **Category:** [Transportation Management Systems (TMS)](https://www.g2.com/categories/transportation-management-systems-tms) **Average Rating:** 4.7/5.0 **Total Reviews:** 57 ## About PortPro PortPro is a TMS for container trucking and drayage fleets. It helps owners run tighter operations from order to cash in one system. Our core TMS manages operations, while PortPro AI executes on your behalf via two digital teammates: Jerry and Helen. Jerry, the AI Dispatcher, plans loads and flags conflicts before they hit the road. Helen, the AI Biller, assembles charges and prepares invoices from actual move data. With orders, dispatch, drivers, customers, and billing in one place, you get control of margins without extra headcount. ## PortPro Pros & Cons **What users like:** - Users praise the **ease of use** of PortPro, appreciating its user-friendly interface and helpful customer support. (14 reviews) - Users commend the **excellent customer support** of PortPro, appreciating quick responses for smooth onboarding and learning. (9 reviews) - Users value the **efficiency improvements** of PortPro, enabling effective tracking and management of container operations. (8 reviews) - Users value the **user-friendly interface** of PortPro, enhancing organization and efficiency in drayage operations. (8 reviews) - Users appreciate the **user-friendly interface** of PortPro, enabling organized drayage operations and efficient driver dispatching. (7 reviews) - Users commend PortPro for its **high efficiency** , streamlining operations and significantly enhancing productivity in drayage business. (6 reviews) - Users commend the **seamless integrations** of PortPro, which enhance operational efficiency and centralizes team processes effectively. (5 reviews) - Centralization (4 reviews) - Users value the **customization options** in PortPro, appreciating the company’s responsiveness to their specific needs and feedback. (4 reviews) - Installation Ease (4 reviews) **What users dislike:** - Users highlight **inaccurate tracking** issues with PortPro, leading to confusion and reliance on driver input for updates. (3 reviews) - Users face **integration issues** with PortPro, hindering timely communication and efficiency in managing their fleets. (3 reviews) - Users report **technical issues** , with features malfunctioning and support response times needing improvement. (3 reviews) - Users experience **driver issues** with PortPro, citing unreliable tracking and the need for multiple driver apps. (2 reviews) - Users express frustration with **limited features** that are not on par with previous software, affecting productivity. (2 reviews) - Missing Features (2 reviews) - Users find the **client portal confusing** and cumbersome, particularly for those lacking experience with domain technology. (2 reviews) - Users express frustration over **poor customer support** , citing slow ticket resolutions and scripted interactions that hinder assistance. (2 reviews) - Users find **poor usability** problematic, with confusion stemming from cumbersome sections and lack of customer portal access. (2 reviews) - Users report **shipment issues** due to driver pay discrepancies and inaccurate Port updates, affecting efficiency and document handling. (2 reviews) ## PortPro Reviews ### 1. Most suitable software for the port container movement... **Rating:** 5.0/5.0 stars **Reviewed by:** JAY J. | CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** June 27, 2025 **What do you like best about PortPro?** Well designed software for the customer service, dispatcher, and accounting. Customization of data that works with what ever you need. The auto port information update is cutting down a lot of time and labor for the dispatcher. One dispatcher can handle many containers that old dispatching method. I could say that this is software that will cut down time and labor in all department. Ever since we used, we have been nothing but satisfied with their on line supports. Online chat tech on hand any time during operation. Love their quick respond!!! The utmost must have software for trucking business. **What do you dislike about PortPro?** A bit pricy for the higher upgrade for the many tools, including AI. **What problems is PortPro solving and how is that benefiting you?** Pricing management for customer and the driver for invoicing made so easy. ### 2. PortPro: Efficient Dispatching with Strong Support **Rating:** 4.5/5.0 stars **Reviewed by:** Yanet M. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 20, 2026 **What do you like best about PortPro?** I like how PortPro links to the port system and provides all the necessary updates to avoid demurrages and any other important fees associated with picking up the container on time. This helps us look good in front of clients and work more efficiently. I'm also thankful for Joseph Greenwell, the representative handling my account, as he has been available to jump on calls or have short meetings any time we've faced a technical issue. His support makes it easy for us to reach out when we really need help. **What do you dislike about PortPro?** The training schedule was very limited, only 2 times per week, and the training sessions were very short. We didn't get deep training on what the system does. There are still features we are not using because either they don't work or we haven't learned how to use them. The initial onboarding experience was complicated due to scheduling based on a very limited availability of the representative, making it hard to solve technical issues quickly to avoid operational disruptions. **What problems is PortPro solving and how is that benefiting you?** PortPro helps me operate with fewer employees and provides all necessary updates to avoid demurrages and fees, linking to the port system. This efficiency allows us to work better and enhance client satisfaction. **Official Response from Toni Pisano:** > Hi Yanet, thank you so much for your feedback. We’re really glad to hear that PortPro has helped your team operate more efficiently and that Joseph has been such a strong support for you. Regarding the features you mentioned - whether they’re not working as expected or you haven’t had the chance to fully learn them - that definitely shouldn’t be the case. Please feel free to email me at toni@portpro.io, and I’ll personally make sure you get the training you need on any features you haven’t yet explored. We can also take a closer look at anything that doesn’t seem to be working as expected and make sure you’re fully supported in using it. ### 3. Effortless Drayage with PortPro **Rating:** 5.0/5.0 stars **Reviewed by:** Jayson S. **Reviewed Date:** February 02, 2026 **What do you like best about PortPro?** I love how PortPro makes everything efficient and effortless. It's great to have everything I need as a dispatcher under one program. The appointment scheduling tool is my favorite feature; it gives me more time with my family on the weekends as I no longer spend hours scheduling appointments on Sundays for Mondays. Additionally, PortPro made things much easier than my past experiences with other TMS software. The initial setup was simple, thanks to Victor's amazing job setting us up for success. **What do you dislike about PortPro?** We have partner carriers that we input their information into PortPro for billing purposes, having to close out each leg manually drags. If PortPro could implement a function where this can be done all in one shot it would make their system that much better. **What problems is PortPro solving and how is that benefiting you?** PortPro makes everything efficient and effortless. I have everything I need as a dispatcher under one program. The appointment scheduling tool is my favorite feature, giving me more time with family by not spending hours scheduling appointments on Sundays for Mondays. **Official Response from Toni Pisano:** > Thanks so much for your review, Jayson! It makes me so happy to hear that our appointment scheduling tool gives you more time with your family on the weekends. That was the exact reason why we started PortPro - to help operators gain some hours back in the day to focus on more important and meaningful things. I will also take a look at the suggestion you mentioned and reach out to you if any further clarification is needed. ### 4. User-Friendly Interface and Integrations, But Support and API functionalities Needs Improvement **Rating:** 3.5/5.0 stars **Reviewed by:** Ibrahim P. | Analytics Manager, Logistics and Supply Chain, Small-Business (50 or fewer emp.) **Reviewed Date:** December 16, 2025 **What do you like best about PortPro?** I like the UI and the constant changes they are making to get the product in better shape. i also like the integrations with softwares like samsara and Quickbooks. the learning curve is also not steep and you can learn to use it pretty easily. **What do you dislike about PortPro?** At times, certain features do not function as expected, and the resolution time for support tickets could be improved. they should also improve and update their api integration functionalities to update multiple bills at a time. make mass changes in expenses that are added to loads etc **What problems is PortPro solving and how is that benefiting you?** Portpro is helping me take a wholistic view of my everyday operations. it also helps me in breaking down into the details of each load and how it tracks a load in each cycle of the load until it is completely paid out. **Official Response from Toni Pisano:** > Hi Ibrahim! We're glad to hear that you find our user interface and integrations to be user-friendly and beneficial for your operations and appreciate your feedback on the areas that need improvement. We are constantly working to enhance our support and API functionalities to better serve our customers and will share your feedback with our product team. ### 5. Great Visibility, Smooth Setup, and Excellent Support **Rating:** 5.0/5.0 stars **Reviewed by:** Heather T. **Reviewed Date:** December 24, 2025 **What do you like best about PortPro?** I like PortPro because the visibility it offers is great, allowing us to plan weeks in advance. The reports are easy to use and really help us plan accordingly, both for ourselves and for customers. The customer support is excellent, quickly answering any issues or questions we have when learning the new system. The web-based nature and tracking ability were key reasons for switching to PortPro from Profit Tools. The initial setup was really smooth, as we went live just 4 weeks after our first meeting. **What do you dislike about PortPro?** The road moves are a bit of a challenge. Would like to see trailers added as an option on the support moves and the ability to turn on location tracking for those as well. **What problems is PortPro solving and how is that benefiting you?** PortPro helps track vessels, make port appointments, and provides visibility to plan weeks ahead. Running reports is straightforward, aiding planning. Customer support is excellent, resolving system questions quickly. **Official Response from Toni Pisano:** > Thanks for your review, Heather! I will share your suggestion on the road moves with our product team. ### 6. Streamlines Drayage with User-Friendly Interface **Rating:** 4.0/5.0 stars **Reviewed by:** Daniel V. | Operations Specialist, Small-Business (50 or fewer emp.) **Reviewed Date:** February 25, 2026 **What do you like best about PortPro?** I really appreciate how PortPro allows us to keep our drayage operations organized, dispatch drivers, and monitor operations effectively. We enjoy the user-friendly interface the most. I greatly value being able to filter through all our containers to find exactly what I'm looking for. I also love the AI integration with our Google spreadsheets. The initial setup of PortPro was very straightforward, and the team was very helpful to us. **What do you dislike about PortPro?** What can be improved is the port tracking, as sometimes containers show available when they still have holds. **What problems is PortPro solving and how is that benefiting you?** PortPro helps keep our drayage operations organized, allows us to dispatch drivers, and monitor operations. **Official Response from Toni Pisano:** > Hi Daniel - it was so nice seeing you & spending time together at our LA Drive event last month! I'm happy to hear that PortPro's system has helped you operate more efficiently and that our AI enabled Google Spreadsheet integration has been a useful tool. Any specific issues you have experienced with our port tracking please send those to our support team support@portpro.io who will get those addressed. And if you need to ever escalate anything, you can always email me at toni@portpro.io. We are here to support you. ### 7. Effortless Shipment Tracking and Reliable Updates with Port Pro **Rating:** 4.5/5.0 stars **Reviewed by:** Antonio P. | DATA ENTRY / CSR, Small-Business (50 or fewer emp.) **Reviewed Date:** December 16, 2025 **What do you like best about PortPro?** Port Pro excels at securing empty pick-up appointments at the terminal. Our clients can easily stay informed about all of their shipments, as automatic notifications are sent to keep them updated from the moment a pickup is scheduled at the terminal until the shipment is completed. I highly recommend this service. **What do you dislike about PortPro?** I can't think of any reason to dislike PORT PRO. They consistently release new updates that keep improving the system. **What problems is PortPro solving and how is that benefiting you?** The process of booking appointments at both the terminals and the warehouse has become much more streamlined, which makes dispatching drivers significantly easier. **Official Response from Toni Pisano:** > Thank you for your positive feedback! We are committed to continuously improving our system to provide the best experience for our clients. ### 8. Perfect Fit for Drayage Business with Stellar Support **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User **Reviewed Date:** November 21, 2025 **What do you like best about PortPro?** I find PortPro to be the perfect fit for our drayage business as it addresses the main challenges we face daily. It centralizes tracking containers, chassis, appointments, driver dispatch, empty returns, and all port and rail updates in one location. This integration significantly reduces the need for calls and messages, ensuring that our dispatch operations remain tight and providing clear visibility on every move. I absolutely love their customer service; they respond quickly, resolve issues immediately, and genuinely listen to feedback. PortPro is also simple to use and reliable, maintaining our dispatch organization without unnecessary steps, making our workflow more efficient. **What do you dislike about PortPro?** Honestly, nothing major. It works the way we need. **What problems is PortPro solving and how is that benefiting you?** PortPro streamlines tracking containers, chassis, and driver dispatch, providing clear visibility on every move. It reduces calls and messages, organizes dispatch efficiently, and integrates with QuickBooks for seamless operations. ### 9. PortPro Delivers a Friendly, Effortless User Experience **Rating:** 5.0/5.0 stars **Reviewed by:** Phillip P. | Sr Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** May 14, 2026 **What do you like best about PortPro?** PortPro offers a very friendly user experience, and it feels easy to use. **What do you dislike about PortPro?** So far, I haven’t found anything I dislike about the platform. **What problems is PortPro solving and how is that benefiting you?** The data retention, ease of use, and reporting are fast and simple. I also like how easily I can navigate the system to find and resolve internal billing issues. **Official Response from Toni Pisano:** > Thanks so much for your feedback, Phillip! So happy to hear you are having a great experience. ### 10. Portpro Keeps Delivery Scheduling Organized and Operations Running Smoothly **Rating:** 4.5/5.0 stars **Reviewed by:** Bret G. | Director of Intermodal, Small-Business (50 or fewer emp.) **Reviewed Date:** February 09, 2026 **What do you like best about PortPro?** The Portpro platform helps my team organize and forecast our delivery schedules, which keeps our business running smoothly and operations flowing. **What do you dislike about PortPro?** Trying to keep up with the vast options Portpro provides that simply your day to day business. **What problems is PortPro solving and how is that benefiting you?** It is allowing up to do more with less people. Making our operations more cost effective and run smoothly. **Official Response from Toni Pisano:** > Thanks for your review, Bret! ### 11. Powerful Reporting, Analysis, and AI in PortPro **Rating:** 4.5/5.0 stars **Reviewed by:** Dan B. | Pricing Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** May 19, 2026 **What do you like best about PortPro?** The reporting and Analysis capabilities through PortPro. Also the AI. **What do you dislike about PortPro?** Wish it was more OTR Friendly. Keep in mind we are just beginning with PortPro **What problems is PortPro solving and how is that benefiting you?** Job-Costing was virtually impossible through our old TMS. This is vital to understand exactly how much profit you are making. **Official Response from Toni Pisano:** > Hey Dan! Welcome to PortPro! I'm glad to hear that you're enjoying the reporting and AI capabilities. We appreciate your feedback about making it more OTR friendly and will take that into consideration for future updates. ### 12. Logistics Coordinator // Accounts Representative **Rating:** 4.5/5.0 stars **Reviewed by:** Xavier D. | Logistics Coordinator // Accounts Representative, Small-Business (50 or fewer emp.) **Reviewed Date:** November 04, 2025 **What do you like best about PortPro?** PortPro is a software where assistance is essentially immediate. I really enjoy how they check up on you with various emails, phone calls and live chats. **What do you dislike about PortPro?** Our company was accustomed to some features that were helpful with our old software provider. We lost some of those features PortPro isn't willing or ready or able to duplicate. We did gain new features we never had so it somewhat balances out. **What problems is PortPro solving and how is that benefiting you?** I'm able to track drivers instantly using the tracking tab. I can also create spreadsheet so easily for whatever the customer requests for various reports, something that would have taken an hour now takes minutes. ### 13. Effortless Ticket Retrieval and Smart AI Order Entry **Rating:** 4.5/5.0 stars **Reviewed by:** Ben H. | Vice President of Operations, Mid-Market (51-1000 emp.) **Reviewed Date:** December 01, 2025 **What do you like best about PortPro?** The two major upsides for Port Pro for us has been the automatic retrieval of the J1 gate tickets and the AI order entry. **What do you dislike about PortPro?** We have not experienced any downsides as of yet. We are having some issues with integrations with the CSX, but am confident they will be fixed. **What problems is PortPro solving and how is that benefiting you?** It has an easier interface and is web based. That makes it easier to push out to all the departments in our company. Port Pro automates some manual tasks that will keep us from adding extra office payroll. ### 14. User-Friendly Platform with Outstanding Support **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Transportation/Trucking/Railroad | Small-Business (50 or fewer emp.) **Reviewed Date:** December 08, 2025 **What do you like best about PortPro?** It is very user friendly. The customer rep we work with is amazing and answers questions very quickly. There are a ton of features and things to add to make everyday work easier. **What do you dislike about PortPro?** I dislike that sometimes things are working perfect and then the next day somehow it breaks or stops working. **What problems is PortPro solving and how is that benefiting you?** They are making dispatch, billing, and such easier. ### 15. PortPro is the leading drayage TMS platform in all the industry **Rating:** 5.0/5.0 stars **Reviewed by:** Jon D. | Business Devloper, Small-Business (50 or fewer emp.) **Reviewed Date:** May 28, 2025 **What do you like best about PortPro?** Container management blows every other platform out of the water. We are able to view our entire container board and track shipments and dispatch efficiently. **What do you dislike about PortPro?** There are still a few things in development that limit our complete transition. We have to use two driver apps to maintain our fleet, that is Samsara and PortPro. The integration has not been seamless and seem to be still under development. This is possibly the biggest hang up that causes many issues like getting documents from the drivers in a timely manor, or proper time tracking between routes. **What problems is PortPro solving and how is that benefiting you?** PortPro solves our container management. This allows us and our clients complete visibility to appointments, LFDs, terminal locations, automated DO's and much more. ### 16. Modern, User-Friendly App That Reduces Paperwork, But Tracking Needs Improvement **Rating:** 4.5/5.0 stars **Reviewed by:** Miguel J. | Chief Financial Officer, Small-Business (50 or fewer emp.) **Reviewed Date:** October 31, 2025 **What do you like best about PortPro?** Very modern user interface. Easy to learn. The mobile app eliminates the use of paper. Very flexible customer pricing considering location, status, and any variable. Very easy payroll and invoicing. **What do you dislike about PortPro?** Even though it integrates with ELD like samsara, the real-time tracking still not so reliable because it depends on driver perfect input. **What problems is PortPro solving and how is that benefiting you?** Making us run a 40 truck operation with only 3 people at the office. ### 17. A Giant Step Toward The Growth And Future Of Our Drayage Carrier **Rating:** 5.0/5.0 stars **Reviewed by:** Jorge B. | Vice President Operations, Mid-Market (51-1000 emp.) **Reviewed Date:** February 04, 2025 **What do you like best about PortPro?** Its up-to-date user interface makes it possible to continuously develop/improve as markets and regulations change. PortPro’s structure allows us to take advantage not only of within platform extended but also of external sources through integrated connections. After using various TMS’ and reviewing others in consideration for this upgrade, it helps “Port” Pro is heavily set up or drayage operation while some TMS’ aren’t designed for shipping containers, and many have been badly adapted to accommodate drayage producing a clunky product that doesn’t entirely make sense. PortPro makes sense. In the 1+ month we’ve gone live with PortPro, and during preparations before that, we’ve already seen numerous improvements showing active attention and development toward clients' requests. We’ve used Support very few times, partly just to test it, nothing’s been neglected with is always great. **What do you dislike about PortPro?** PortPro may have grown faster than it was prepared for, we’ve seen surprising and questionable details in data management we didn’t expect. I won’t list any since considering the adjustments we’ve already seen, some items may be corrected by the time I press Submit on this review! But to be fair the platform is not absent of oddities it can use improvements on, some improvements we already know are underway. **What problems is PortPro solving and how is that benefiting you?** Overall permitting for volume growth without having to increase staff-related costs. Accuracy in data processing: As our varying teams become more fluent with PortPro’s user interface, they’ve been able to spend less time processing repetitive data, and more time focusing on service. Automations and integrations: We can now take advantage of higher-quality client connections, customer portal, tracking options, allowing our company to confidently expand our automation efforts with our client base. ### 18. Great product , easy to use **Rating:** 4.0/5.0 stars **Reviewed by:** Rohan B. | Software Engineer, Enterprise (> 1000 emp.) **Reviewed Date:** September 09, 2025 **What do you like best about PortPro?** It is easy to use. User friendly interface. Planning, Invoicing and tracking all processes are done. Fees are also nominal. Makes it possible to continuously develop/ improve as markets and regulations change. **What do you dislike about PortPro?** There are some section which are cumbersome. Confusing for some users who are not experienced with domains technology. No access to customer portal **What problems is PortPro solving and how is that benefiting you?** Creating streamlined operation. PortPro automates container tracking, planning, dispatching, streamlining drayage operations. Used for integration and ai features. Used for automating dispatch process. ### 19. team was very helpful with helping me understand program **Rating:** 5.0/5.0 stars **Reviewed by:** Frank B. | CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** May 05, 2025 **What do you like best about PortPro?** how helps you save time with having everything under one program **What do you dislike about PortPro?** feel like there's some stuff that needs some improvement still to better make it easier to run this program **What problems is PortPro solving and how is that benefiting you?** better mange my team in being more organize ### 20. Customer Success Managers made MWC succesful **Rating:** 5.0/5.0 stars **Reviewed by:** michael m. | CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** January 28, 2025 **What do you like best about PortPro?** Customer Success Manager is in constant contact with our operations team.The features that the system has allows us to centralize our teams process. **What do you dislike about PortPro?** initial training is like holding on to a bull. Alot of power, but little control over the direction. Client portal requires outside personnel to figure out how to use system without assitance. **What problems is PortPro solving and how is that benefiting you?** Taking old Spreadsheet logacy system into the future. allows our team to live and work in color. ### 21. Amazing team and a seamless new system that exceeded all expectations! **Rating:** 5.0/5.0 stars **Reviewed by:** Javier S. | Operations Specialist, Small-Business (50 or fewer emp.) **Reviewed Date:** February 28, 2025 **What do you like best about PortPro?** Dispatching an all-in-one system Automation **What do you dislike about PortPro?** There is no app for the dispatchers to dispatch off of. **What problems is PortPro solving and how is that benefiting you?** Portpro is helping keep track of just about everything that has to do with a load. It is helping us have faster response times to customer which in turn helps with our customer relationships. **Official Response from Toni Ann Careccio:** > Thanks for your review, Javier! Our team has it on our roadmap to build an app for dispatchers, but for now, you can access PortPro and dispatch from any device where you can access a web browser (such as safari, chrome, etc.). We will keep you posted on the development of our dispatcher app. ### 22. Dispatchers Dream **Rating:** 2.5/5.0 stars **Reviewed by:** Jayson S. | Regional Dispatch Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** October 29, 2024 **What do you like best about PortPro?** It has everything a Dispatcher wants/needs all rolled into one system. **What do you dislike about PortPro?** The lack of urgency when it comes to customer needs or inquiries. **What problems is PortPro solving and how is that benefiting you?** Portpro is cuts down the time it takes to trace each container individually when it is actually working properly. I've found multiple instances where PortPro has stopped tracking several terminals and when asked to fix the issue it has still not been resolved after 3 1/2 weeks. In this industry time is money, and if I have to spend time asking them to give me access to certain features or deleting certain customers or fix the tracking for certain terminals im losing money. **Official Response from Toni Ann Careccio:** > Hi Jayson! Apologies for the frustration you experienced. I know our system requires some very specific configuration and after meeting with your Customer Success Manager, I was glad to hear that you two met and were able to get everything configured properly so that there are no issues in tracking your containers. For faster responses in the future, definitely make sure to chat with our support team directly from within your PortPro system. And feel free to email me toni@portpro.io for any additional questions or comments. I am here to support you! ### 23. Its been the best investment we have done since opening in 2015 **Rating:** 5.0/5.0 stars **Reviewed by:** Jean R. | Genaral Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** March 13, 2025 **What do you like best about PortPro?** The organization it provides. Everything we need to operate is in one system **What do you dislike about PortPro?** There is nothing to dislike. Maybe a few tweaks here and there but very great for the most part **What problems is PortPro solving and how is that benefiting you?** Keeping everything organized **Official Response from Toni Ann Careccio:** > Thank you so much for the review, Jean! Really glad to hear the software has helped you and your team with organization. ### 24. Revolutionizing the market **Rating:** 5.0/5.0 stars **Reviewed by:** Jason J. | Warehouse & Facilities Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** August 28, 2024 **What do you like best about PortPro?** Very modern interface that is very intuitive. They are always innovating their product. I can't fail to mention the dedicated representative that answers my call everytime I reach out or email. When I need advanced support to learn what I am doing wrong or fix an issue I am having, she is the one who will advocate for me and escalate when needed. Thank you Kira! PortPro has made software changes at my request to imporve their system for all users. A company that listens to their customer, brilliant! **What do you dislike about PortPro?** Support team is very scripted. Sometimes I feel like it takes too long to get them on the same page with me. Too many very basic questions most of which I try to prompt by say I have done xyz but we still go through the motions. **What problems is PortPro solving and how is that benefiting you?** They provide an expeirence for my customers that is world class. This is an advantage for us from our competition because of the access my clients have to track their shipments. Shocking because there are many carriers on the platform but most still resist giving their customers such a transparent view. This is fine by me:-) **Official Response from Toni Ann Careccio:** > Thanks for the feedback, Jason! Glad you're having such a positive experience with PortPro & could not agree with you more on Kira - she is an excellent Customer Success Manager. I will make sure to address your comment with our support team and figure out ways of improving there. ### 25. Life blood of our company **Rating:** 5.0/5.0 stars **Reviewed by:** Quinn T. | Sales Operations Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** November 26, 2024 **What do you like best about PortPro?** Support of our Account Managaer Terrell has been fantastic. With his help we are using the software in ways we never knew we could. He has help spotlight some areas that have been crictical to our day to day processes with the software. I like the ability to give recommendations and see some of them be put into production during updates. **What do you dislike about PortPro?** When it goes down it hurts our business, that is the only thing negative I can say about it. **What problems is PortPro solving and how is that benefiting you?** Helps Ravan track all its shipments and loads through New England. Also gives our customer base access into doc and gps location of thier shipments. **Official Response from Toni Ann Careccio:** > Thanks for your review, Quinn, and happy to hear you've been happy with the service provided to you by your Customer Success Manager. We enjoy working with you and your team! Enjoy the holidays! ### 26. Port Pro Onboarding and platform **Rating:** 4.5/5.0 stars **Reviewed by:** Andrew W. | Business Growth Director and Manager of Operations and Safety, Small-Business (50 or fewer emp.) **Reviewed Date:** December 30, 2024 **What do you like best about PortPro?** Pro Pro is user friendly and nice interface, the customer support is very good. Overall it's a much better dispatch system than our last system. **What do you dislike about PortPro?** Sometimes driver pay is wonky and sometimes updates at the Port arn't accurate. **What problems is PortPro solving and how is that benefiting you?** Fast Pass automatation at the Port **Official Response from Toni Ann Careccio:** > Thanks for your review, Andrew. We appreciate you taking the time to write it! Happy to hear that our customer support has been helpful - and if there are specific issues you are facing with driver pay or tracking data - please send the details over to me so we can get it looked at and resolved immediately: toni@portpro.io. ### 27. Very knowledgeable, professional engaging with all staff **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Transportation/Trucking/Railroad | Small-Business (50 or fewer emp.) **Reviewed Date:** January 24, 2025 **What do you like best about PortPro?** Ease of use, i.e. click, drag & drop format. To date, the interaction with Port Pro has been very proactive and supportive **What do you dislike about PortPro?** So far, noting has been seen to dislike. **What problems is PortPro solving and how is that benefiting you?** improved interaction with Drivers & Owner Operators to facilitate customer visability of all stages of shipments ### 28. Just sign up. **Rating:** 5.0/5.0 stars **Reviewed by:** Doug S. | Small-Business (50 or fewer emp.) **Reviewed Date:** July 20, 2023 **What do you like best about PortPro?** Tracking, planning, invoicing, it does it all with ease and will help you fight off old detention/demurrage fees with historical port records. **What do you dislike about PortPro?** Pretty solid product start to finish. Could use more robust roll up reports and more AP functionality. **What problems is PortPro solving and how is that benefiting you?** In early 2022, we made the decision to invest in our Drayage services in SoCal, we added trucks, chassis and yard space. That along with a solid team of drivers and office employees we set about building our customer base. We very quickly discovered that spreadsheets and inferior out dated Drayage operating systems were not going to help us optimize our fleet and provide the level of customer service our organization is known for. We then began to reach out to TMS providers who could help us realize our goals. This process was months long and we evaluated at least 15 different providers, at the end of the extensive review, we came to the conclusion that PortPro had the best TMS in the market. Since we onboarded in October we have felt like a part of the PortPro family, from integration and onboarding to live day to day operations, the professional team set up by PortPro leadership helped us connect automated tracking for containers, plan, dispatch and execute with real time tracking, go paperless to complement our company ESG efforts and provide our customers with a portal for transparency. I can confidently say, PortPro is the on the leading edge of technology for Drayage TMS systems and I highly recommend them over all market competition. Hopefully you will get Krista Nunnally to support you, she rocks! **Official Response from Ryan Campbell:** > Doug - Thank you for the thoughtful review. We actually have improvements to our reporting on the product road map. I'll share your other feedback with our product team. ### 29. Robust and very user-friendly system, excellent! **Rating:** 5.0/5.0 stars **Reviewed by:** Just Logistics Group A. | Project Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** November 04, 2024 **What do you like best about PortPro?** All the integrations that help you be more agile and effective with each order **What do you dislike about PortPro?** For now the system works perfectly for our company. **What problems is PortPro solving and how is that benefiting you?** Efficiency, reducing management costs in time, paperwork and agility with emails and integrations **Official Response from Toni Ann Careccio:** > Thank you so much for the feedback and review!!! ### 30. Best Intermodal Trucking Software Period **Rating:** 5.0/5.0 stars **Reviewed by:** Luis S. | Intermodal Manager and Sales, Mid-Market (51-1000 emp.) **Reviewed Date:** January 31, 2024 **What do you like best about PortPro?** The system is very user friendly, integrates with other systems seamesly, the customer portal is awesome, all customers prise the features and easy of access to documentation, invoices and costs. Customer support is really good, we can get someone on the phone, chat or email to help us out when we need something. No implementation is always perfect, however we wee able to adapt and overcome the found issues within a couple of days. We do about 1500 trips a week with 130 drivers, we have not experienced any lag or delay, driver app works good too, no complaint from their side. **What do you dislike about PortPro?** This is a reccomendation rather than a "dislike".... During the onboarding process we think they should send someone to be onsite at lease a few days to learn the operations of the company so they can focus the traininig on how to use the software accordingly. **What problems is PortPro solving and how is that benefiting you?** Communication with the customer.... they system portal is the perfect tool to keep customers informed of the location and status of the containers and dispatched drivers. It actively helps eliminate phone calls and emails. **Official Response from Toni Ann Careccio:** > Thank you so much for the review & recommendation, Luis! We value our partnership & look forward to continue building together. ### 31. A great system for managing your day-to-day loads **Rating:** 5.0/5.0 stars **Reviewed by:** Rafael Cintra M. | Operations Specialist II, Small-Business (50 or fewer emp.) **Reviewed Date:** May 15, 2024 **What do you like best about PortPro?** Its system is very intuitive and you can learn every day simply by using it. You can manage your deliveries, generate reports and payments. And if I don't know how to search for something on portpro, Portpro CSR always helps me (thanks Kira!). **What do you dislike about PortPro?** Some features don't work properly, but nothing that directly affects our operations. **What problems is PortPro solving and how is that benefiting you?** Portpro help us get our loads more organized. It basically streamlines our Drayage process. That salve us a lot of time, giving us more time to either handle more loads or jump to another important matter that migh happend during the day. **Official Response from Toni Ann Careccio:** > Thanks for your feedback, Rafael! We appreciate you and glad to hear the system saves you & your team time to focus on other areas of your business. ### 32. Best TMS Partner **Rating:** 5.0/5.0 stars **Reviewed by:** Emmanuel C. | Chief Executive Officer, Mid-Market (51-1000 emp.) **Reviewed Date:** March 22, 2024 **What do you like best about PortPro?** Talon Logistics Inc., came from a Legacy TMS provider and worked with them for over a decade. At the time, there wasn't reliable TMS systems out there. The system worked, but wasn't innovated to be align to today's technology and we never felt valued as a customer with our feedbacks. This is the reason why we went with PortPro. Not only is their technology is edge cutting, but they are always willing to innovate to make their system better. They take our feedbacks seriously and tailor to our needs. In addition, they come up with new solutions that benefits the user to make it easy to use. Implementation was simple and intregration was as well. I love the customer support they provide. PortPro is a crucial piece to our success and selling point to provide value add to our customers. Love working with a partner that aligns with our vision and more importantly the culture they have as well with their organizations and to their customers. **What do you dislike about PortPro?** At this time, I have no dislikes. They continue to surprise me with their new updates and continue to provide the best services. **What problems is PortPro solving and how is that benefiting you?** Automated Process, visiblity, user friendly, and making the user more strategic to their work performance. **Official Response from Toni Ann Careccio:** > Thanks for your review, Manny, and thank you for being such a pleasure to work with. We sincerely appreciate our partnership! ### 33. Terrell is very helpful and easy to communicate with and very understanding of our individual needs **Rating:** 5.0/5.0 stars **Reviewed by:** Alex M. | Operations Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** July 31, 2024 **What do you like best about PortPro?** best thing i like which helps me do my job 10 time faster and more efficient is the auto rating for the customs and the auto rating for the driver pay as well **What do you dislike about PortPro?** nothing specific, we do have bugs from time to time but portpro gets them resolved quickly . **What problems is PortPro solving and how is that benefiting you?** solving tracking container availabilty as well as ease of billing with all of the auto rating features they have **Official Response from Toni Ann Careccio:** > Thank you so much for your review & glad to hear you're having a great experience with your CSM, Terrell! ### 34. Simple but it has everything drayage needs. **Rating:** 5.0/5.0 stars **Reviewed by:** Samuel K. | Head of Trucking Operations, Small-Business (50 or fewer emp.) **Reviewed Date:** September 30, 2024 **What do you like best about PortPro?** Quality of service and simplicity of system usage. **What do you dislike about PortPro?** Automatic appointments are great but it cannot dual. **What problems is PortPro solving and how is that benefiting you?** Simple load board. Drivre pay and invoicing made so easy. Driver app is convenient for both drivers and the company. ### 35. No one like PortPro the best TMS and tracking software in USA . **Rating:** 5.0/5.0 stars **Reviewed by:** Franklin Joel R. | CEO & Founder at Loyalty Transport Corp, Mid-Market (51-1000 emp.) **Reviewed Date:** July 01, 2024 **What do you like best about PortPro?** container availability check at terminals , access to the customers to avoid delays and tracking our containers **What do you dislike about PortPro?** dislike , i have noting but good things to say about PortPro **What problems is PortPro solving and how is that benefiting you?** container check up at terminals , billing , tracking , paperless etc . **Official Response from Toni Ann Careccio:** > Thank you Franklin. We appreciate your partnership and loyalty more than you know! ### 36. Truly a wonderful learning experience. **Rating:** 5.0/5.0 stars **Reviewed by:** Daniel J. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 06, 2024 **What do you like best about PortPro?** I love portpro because it is user friendly. Most items are just drag and drop. You dont have the hassle of entering and updating status events. **What do you dislike about PortPro?** I cannot say that port Pro has a downside but the Driver pay rates is a bit complicated to set up. Maybe if there was a more sinpler way it would help. **What problems is PortPro solving and how is that benefiting you?** Currently I have no issues with PORT PRO **Official Response from Toni Ann Careccio:** > Thanks for your review, Daniel! We actually have an enhanced version of driver pay rates setup rolling out to all of our customers next weekend. The new driver pay rates setup is similar to the new customer rates overhaul we did a couple months ago - much more flexible and dynamic. Can't wait to get your feedback on it! Thanks again. ### 37. Fast **Rating:** 4.5/5.0 stars **Reviewed by:** Cihan A. | Team Leader, Small-Business (50 or fewer emp.) **Reviewed Date:** August 11, 2023 **What do you like best about PortPro?** System's very fast and agile It's very easy on dispatch side and more user friendly in documentation side than our privious platform. Customer Support is very helpful and easy to reach, we used to wait on the phone for minutes, and send emails repetedly. We never experienced anything like that since we switched. We love automated save. We don't need to manually select save or use any button There are many useful pages for all functions. **What do you dislike about PortPro?** There are too many functions and pages, some of them, we are not using actively. It's a part related to us and a part related to lack of knowledge on those specific areas. We are not giving access to our customers since the ones that we have provided access with are not using them. But still we need to come up with fake inofrmation to set up new customers. **What problems is PortPro solving and how is that benefiting you?** Track and trace Driver dispatch Empty returns Driver pay Driver tracking (some drivers insist on not providing GPS but anyway) Invoicing Clock in and out times ### 38. Has improved a lot over the last year **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Transportation/Trucking/Railroad | Small-Business (50 or fewer emp.) **Reviewed Date:** July 13, 2023 **What do you like best about PortPro?** I like how it is easy to dispatch a load to the driver app. I like how its a web app so i can use it from my phone. I like how I can filter loads by dropped at customer or yard or that I can see only the dispatched loads. The support team is great and very responsive. **What do you dislike about PortPro?** Chassis tracking still doesn't fully work and there is still no way to move a chassis independently which isn't the end of the world, but there is also no way to dismount a container off a chassis and then mount the same container on a new chassis which is something we do all the time. A company focused on drayage should have at least the most basic equipment tracking for the industry and drayOS just skipped some steps. I also can't stand that on the load board I can search by customer name, but not the name of the consignee. UPDATE 1/08/24: container dismounts have finally been added, but still no chassis tracking from load to load. Would love to see more customizability of documents. And would also love to see the consignee phone number as a field option. **What problems is PortPro solving and how is that benefiting you?** It lets us dispatch loads to drivers and bill out loads. One of the main selling points was the automatic order entry, but it really doesnt save much time and its easier 99% of the time to just manually enter orders. It does make sending out the billing easier, but the dynamic pricing never worked quite right for us so in the long run it hasn't saved that much time. **Official Response from Toni Pisano:** > I'm sorry to hear you've had a bad experience with our software. I'll share your feedback about chassis tracking with our product team. ### 39. PortPro is cutting edge and continuously innovating to better their product **Rating:** 4.0/5.0 stars **Reviewed by:** Andrew N. | Director of Operations - Door Drayage - The Seaport Group, Small-Business (50 or fewer emp.) **Reviewed Date:** February 01, 2024 **What do you like best about PortPro?** They are willing to listen to their customer and make the changes where needed to better serve their customer **What do you dislike about PortPro?** The reporting module is lacking and needs serious work with financal and operational reporting. **What problems is PortPro solving and how is that benefiting you?** Ease of dispatch Better visibility Customer portal Documentation Tracking drivers Automatic email notifications **Official Response from Toni Ann Careccio:** > Hi Andrew! Thanks so much for the review & for your feedback. We are in the middle of doing a complete revamp of our reporting module - giving you the ability to customize reports & build dashboards. That new functionality is coming this year! We will keep you posted. ### 40. DrayOS **Rating:** 5.0/5.0 stars **Reviewed by:** Jennifer U. | Small-Business (50 or fewer emp.) **Reviewed Date:** August 14, 2023 **What do you like best about PortPro?** It's very useful as when i enter D/Os i have all the information that i need automatically populating on the system, it gives me LFD, containers with problems, containers that are Overweight it flags with 3axle required. it makes our lifes easier. **What do you dislike about PortPro?** Some of our export bookings don't get tracked, but i believe that Port Pro is working day by day to make this software a better tool for all of us in the industry. **What problems is PortPro solving and how is that benefiting you?** Checking availability, I can secure appts in no time because the system already did half of the work by checking the availability, it provides the interchanges which its very beneficial as sometimes our drivers don't take very good pictures. The per-diem tool is awesome as well as saves all the back up for our customers. ### 41. Logistics modernized and simple. **Rating:** 4.5/5.0 stars **Reviewed by:** Edgar L. | Dispatcher, Small-Business (50 or fewer emp.) **Reviewed Date:** July 13, 2023 **What do you like best about PortPro?** Very simple. Very intuitive app which simplifies logistics a whole lot more. Everything is very organized and easy for both dispatchers and truckers. Best in the game. **What do you dislike about PortPro?** There really isn't much to dislike about DrayOS. Just simple bugs that are very common around other apps, and either way, the staff fixes these problems anyways. **What problems is PortPro solving and how is that benefiting you?** When it comes to unifying everything in one place, DrayOS is the best option. It's like a very modernized bridge between the trucker and the dispatcher, which helps a lot with communication and update status. We've tried multiple trucking programs and DrayOS has been the best one yet. It makes everything easy for every deparment, from dispatching, to billing and document reviewing, this app has it all! **Official Response from Ryan Campbell:** > Edgar - Thanks so much for your positive feedback. We're glad to hear you've had such a positive experience. ### 42. Integration Manager **Rating:** 5.0/5.0 stars **Reviewed by:** Artanza S. | Small-Business (50 or fewer emp.) **Reviewed Date:** December 07, 2023 **What do you like best about PortPro?** I like how the system is integrated with the ports and is able to pull valuable information and inputs into the system. I also like the fact if I need assistance right away they have a wonderful chat bubble inside the system which connects us to support. The system is user-friendly and we use it every day and all day. It's an awesome product to invest in for your drayage business. **What do you dislike about PortPro?** It's not integrated with our factoring company (wink wink) **What problems is PortPro solving and how is that benefiting you?** Tracking of shipments and containers. ### 43. PORTPRO REVIEW **Rating:** 5.0/5.0 stars **Reviewed by:** Jose M. | Small-Business (50 or fewer emp.) **Reviewed Date:** August 11, 2023 **What do you like best about PortPro?** I like How user friendly it is and easy to navigate through the system. When reviewing staff's work it is easy to look up and find the history of the container. **What do you dislike about PortPro?** The least I found I disliked was driver pay would not always populate after a move was completed under a specific driver. I feel it would be a system glitch that is making this occur. **What problems is PortPro solving and how is that benefiting you?** This program helps us to make sure we appropriately track our customers freight on a live feed. ### 44. Great up and coming software **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Transportation/Trucking/Railroad | Mid-Market (51-1000 emp.) **Reviewed Date:** July 13, 2023 **What do you like best about PortPro?** I like the modern feel and accessibility of everything in drayOS. I think that the product is fresh and exciting and easy for people to understand how to use. It seems much better than some of the older software geared toward TL shipments and not intermodal. **What do you dislike about PortPro?** I think that the financial aspect of drayOS could be built out to be way more robust. I think there are many small tweaks that need to be made, but I feel as though the PortPro team is welcoming to feedback and is willing to consider making the suggested changes that are given to them to improve the product. **What problems is PortPro solving and how is that benefiting you?** DrayOS solves many of our intermodal shipping issues since our old system was built primarily for TL and LTL shipments only. Time shall tell how much our business has improved while using drayOS. I think it is cutting out a lot of previous workarounds we had. ### 45. Great Drayage software **Rating:** 5.0/5.0 stars **Reviewed by:** THOMAS R. | Small-Business (50 or fewer emp.) **Reviewed Date:** August 14, 2023 **What do you like best about PortPro?** Very geared towards local port drayage, does everything we need to it do form imput work orders, track loads thruought delivery process, stores soft copy paperwork, invoices and keeps track of aging. **What do you dislike about PortPro?** Non that i can think of. It does what we need it to from a trucking standpoint. **What problems is PortPro solving and how is that benefiting you?** Tracking and managing containers, customers, cosignees, rates and driver pay. ### 46. Very User Friendly **Rating:** 5.0/5.0 stars **Reviewed by:** Antonio C. | Small-Business (50 or fewer emp.) **Reviewed Date:** August 11, 2023 **What do you like best about PortPro?** Being able to track and monitor our fleet. **What do you dislike about PortPro?** I feel everything is quite helpful. The only change would be to integrate the east coast as well. **What problems is PortPro solving and how is that benefiting you?** DrayOS is currently working to provide lots of helpful information and helps to better plan for upcoming events. ### 47. excellent **Rating:** 5.0/5.0 stars **Reviewed by:** Judy P. | Small-Business (50 or fewer emp.) **Reviewed Date:** August 11, 2023 **What do you like best about PortPro?** easy access to portal, data entry easy, processing port APTS for empty return is a SNAP **What do you dislike about PortPro?** I dont know how to use multiple stops ? - we need assistance in this area **What problems is PortPro solving and how is that benefiting you?** dynamic driver pay is an easy process ### 48. It has helped me streamline all of my port operations. **Rating:** 5.0/5.0 stars **Reviewed by:** Courtney B. | Small-Business (50 or fewer emp.) **Reviewed Date:** July 13, 2023 **What do you like best about PortPro?** It takes me 2 min to invoice ansd it connects with the port to help keep track of container returns and pick ups. **What do you dislike about PortPro?** I love everything about it. If i had to change anything it would be more features for other modes of transporations. **What problems is PortPro solving and how is that benefiting you?** No missing locations of containers ### 49. Dray OS has made working as a dispatcher in the L.A. County area a lot easier. **Rating:** 5.0/5.0 stars **Reviewed by:** Carlos M. | Safety coordinator/ Compliance officer, Small-Business (50 or fewer emp.) **Reviewed Date:** August 11, 2023 **What do you like best about PortPro?** The information that is automated at your fingertips is very convenient and helpful. It has made dispatching and working in the industry very easy. **What do you dislike about PortPro?** I have luckily not come across anything that I do not like so far. If I do, I wil be sure to let you know. **What problems is PortPro solving and how is that benefiting you?** Dray OS makes life as a dispatcher easier and convenient. So many different options and tools are at our disposal. ### 50. Execellent **Rating:** 5.0/5.0 stars **Reviewed by:** Gio M. | Small-Business (50 or fewer emp.) **Reviewed Date:** August 11, 2023 **What do you like best about PortPro?** I like the track and tracing features, and that its super user friendly. **What do you dislike about PortPro?** Reporting should be easier to download or generate **What problems is PortPro solving and how is that benefiting you?** Making it easier to manage the work load. ## PortPro Discussions - [What is drayOS used for?](https://www.g2.com/discussions/what-is-drayos-used-for) - [View PortPro pricing details and edition comparison](https://www.g2.com/products/portpro/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-21+11%3A40%3A04+-0500&secure%5Bsession_id%5D=e71143a0-8e10-434d-a34b-59fe69fdd114&secure%5Btoken%5D=ee0d50e307b89f7e431d868e0985acf9d8474f057deab43444eac098d294278d&format=llm_user) ## PortPro Integrations - [QuickBooks Desktop Pro](https://www.g2.com/products/quickbooks-desktop-pro/reviews) - [QuickBooks Online](https://www.g2.com/products/quickbooks-online/reviews) - [Samsara](https://www.g2.com/products/samsara/reviews) ## PortPro Features **Vehicle Management** - Inventory - Fuel Management - Maintenance - Vehicle Tracking **Records Management** - Dispatch records - Truck maintenance records - Driver pay records - Mileage reports - IFTA reports - Fuel management reports - Driver analytics **Fleet Optimization** - Load Optimization - Route Planning - Carrier Selection - Tracking **ELD Compliance** - Hours Logged - Preventive Maintenance - DVIR - Offline Access **Driver Management ** - Onboarding - Safety - Driver Tracking - Driver Behavior **Deliveries** - ETAs - Proof of delivery - Route Optimization **Accounting** - Invoicing - Payroll - Accounts Receivable/Accounts Payable **Visibility** - Notifications - ETAs - In Transit **Order Management** - Order processing - LTL orders **Transportation** - Modes - Yard Management - Freight Invoice - Planning **Analytics** - Vehicle Performance - Driver Performance - Costs **Routing and Dispatch** - Truck routing - Load planning & dispatch - Load tracking **Integrations** - Warehouse management systems - ERP Systems - Accounting **Analytics** - Performance - Driver performance - Actionable insights **Agentic AI - Fleet Management** - Proactive Assistance - Decision Making - Multi-step Planning - Collision Detection - Natural Language Interaction - Facial Recognition **Agentic AI - Trucking** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Generative AI - Fleet Management** - Text Summarization ## Top PortPro Alternatives - [Descartes Aljex](https://www.g2.com/products/descartes-aljex/reviews) - 4.6/5.0 (424 reviews) - [Samsara](https://www.g2.com/products/samsara/reviews) - 4.5/5.0 (3,963 reviews) - [Motive](https://www.g2.com/products/motive-technologies/reviews) - 4.4/5.0 (2,951 reviews)