DoubleTick.io Reviews & Product Details

What I like most about DoubleTick.io is its easy-to-use interface and powerful WhatsApp automation features. The shared team inbox makes it simple for multiple team members to manage customer conversations without confusion. Lead assignment, quick replies, templates, and follow-up reminders help us respond faster and improve customer engagement. It has made our sales process more organized, increased team productivity, and reduced the chances of missing important inquiries. The support team is also responsive and continuously improves the platform with new features. Overall, it's a reliable solution for businesses that rely heavily on WhatsApp for customer communication and lead management. Review collected by and hosted on G2.com.

There isn't much to dislike. However, I think the reporting dashboard, CRM customization, and a few automation workflows can be improved further. The team is responsive to feedback, so I believe these features will continue to get better. Review collected by and hosted on G2.com.

I had a really great experience with DoubleTick.io. I’m especially thankful to Ketaki for her support throughout the process; she was very helpful, responsive, and made everything easy to understand. I use DoubleTick.io primarily for WhatsApp business communication, and I love how simple and efficient it makes this process. The bulk messaging, automation, and easy customer management save a lot of time and help me stay connected with customers consistently. The initial setup was fairly easy and straightforward, and the basic features were easy to understand. Overall, I’m very happy with my experience and would definitely recommend DoubleTick.io to others! Review collected by and hosted on G2.com.

One area that could be improved is the user interface and overall ease of navigation. Some features can take a little time to understand, and having a more intuitive interface, clearer guidance, and smoother automation setup would make the experience even better. Review collected by and hosted on G2.com.

DoubleTick.io has made WhatsApp communication much easier for our team. The platform is simple to use, offers reliable automation, and integrates well with our workflows. We use it for customer engagement, follow-ups, and campaign management, and it has helped us improve response rates while saving time. The dashboard is intuitive, and the support team is responsive whenever we need assistance. Overall, it's a great solution for businesses looking to scale WhatsApp communication efficiently. Review collected by and hosted on G2.com.

There isn't much to dislike, but I'd like to see faster rollout of new features and more flexibility in automation and template management. A few UI improvements and additional integrations would further enhance the overall user experience. Review collected by and hosted on G2.com.

Features like bulk messaging, real-time delivery tracking, and multi-agent support save us a huge amount of time and help ensure no lead is missed. Overall, DoubleTick.io has transformed the way we handle communication, making it faster, smarter, and more professional. Review collected by and hosted on G2.com.

Learning Curve: Some of the more advanced features, like automation and integrations, can feel overwhelming for new users and take time to get comfortable with.

Customization Limits: Certain workflows and templates feel a bit rigid, which may not work well for businesses that need highly tailored solutions.

Pricing Concerns: For smaller teams, the pricing can feel high, especially when compared with simpler WhatsApp tools.

Mobile Experience: The mobile app is functional, but the interface doesn’t feel as smooth or intuitive as the desktop dashboard.

Support Response Time: Customer support is generally helpful, but for more complex queries the response time can sometimes be longer than expected. Review collected by and hosted on G2.com.

I like how DoubleTick.io is easy to use, making it simple for our team to get started with minimal training. The powerful automation features, such as quick reply, chat assignment, and follow-up, are invaluable. Quick reply helps our team respond to common customer queries instantly, and chat assignment allows us to distribute conversations to the right person. The follow-up feature ensures no customer inquiry is forgotten and reminds our team to reconnect. The initial setup was also easy, which was a plus for us. Review collected by and hosted on G2.com.

I would like the ability to stop or pause the bot for a specific chat. Review collected by and hosted on G2.com.

I love how DoubleTick.io makes client follow-ups and targeted offers much easier and faster. It really helps us manage all our clinic's WhatsApp numbers from one platform, which reduces waiting time and makes chat handling easier. I also appreciate how it allows us to add client notes and organize clients based on their interests. It's great that I can quickly send offers to interested clients in just a few simple steps. Plus, the initial setup was so easy, transitioning from Business WhatsApp to DoubleTick.io. Review collected by and hosted on G2.com.

nothing Review collected by and hosted on G2.com.

I like that they don't have developing team. Review collected by and hosted on G2.com.

I'm really disappointed with DoubleTick.io. Their basic static bot infrastructure is poorly developed. There's no bulk keyword upload, which means I have to add keywords manually, one by one, and duplicate keywords are rejected without any clue on what's duplicated. With over 500 keywords, finding duplicates manually is a nightmare. Also, I can't control the bot's frequency. I need settings to make a bot run only once a day or once a week, but the same bot just triggers over and over, even when another cycle is still running. Technical support is slow and unhelpful. I expected basic automation features, but even the core functions are incomplete. It's the worst bot studio without basic controls, and it's making our customers irritated by sending repetitive messages. The development team doesn't seem to listen or support us. The setup was very slow and poor, and the overall service is not worth the cost. We are considering moving to another provider because of these issues. Review collected by and hosted on G2.com.

It's an easy to use software for customer retention through Whats'app. Also the Team is very supportive and just a call away to guide you through the usage. Review collected by and hosted on G2.com.

Although the interface is user-friendly, advanced features such as automation, chatbot creation, workflow management, and CRM integration require training and practice. New users may take time to become fully productive. Review collected by and hosted on G2.com.

Their team is highly responsive, proactive, and always willing to help whenever we’ve needed support. The platform has made it much easier for us to manage client communications, streamline our workflows, and improve response times. . Review collected by and hosted on G2.com.

The latency issues that are there, it leads to delay in customer response at times. Review collected by and hosted on G2.com.

I think DoubleTick.io is a nice platform with complete features that every business needs. I like how my Relationship Manager guides us properly with prompt solutions. I also appreciate that everything is sorted from template creation to creating bots and assigning chats to specific team members. It helps automate our workflow easily and integrates well with our website. The WhatsApp widget on the website really makes it easy for us to get website visitors' leads and queries directly. Review collected by and hosted on G2.com.

Nothing as of now Review collected by and hosted on G2.com.