Docusign Reviews (2,628)

View 4 Video Reviews
Reviews

Docusign Reviews (2,628)

View 4 Video Reviews
4.5
2,628 reviews

What do users say?

Generated using AI from real user reviews
Users consistently praise the ease of use and efficiency of DocuSign, highlighting how it simplifies the document signing process and saves time. Many appreciate its intuitive interface, which allows even non-tech-savvy individuals to navigate the platform easily. However, some users note that the pricing can be high, especially for those needing to send multiple documents.

Pros & Cons

Generated from real user reviews
View All Pros and Cons
Search reviews
Filter Reviews
Clear Results
G2 reviews are authentic and verified.
Victoria E.
VE
Victoria E.
Cloud Support Engineer
Small-Business (50 or fewer emp.)
Guest users or non-business users of the software, not included in G2 scores.
"Effortless Agreement Signing and Link Sharing with Docusign"
5/5
What do you like best about Docusign?

I like the ease of use in signing agreements and the ability to simply share it to other signatories with just link only. Review collected by and hosted on G2.com.

What do you dislike about Docusign?

I do not dislike anything about docusign Review collected by and hosted on G2.com.

Verified User in Airlines/Aviation
AA
Verified User in Airlines/Aviation
Mid-Market (51-1000 emp.)
"The Easiest Way to Collect Signatures Fast"
5/5
What do you like best about Docusign?

I think it's the easiest way to get a bunch of signatures on a document Review collected by and hosted on G2.com.

What do you dislike about Docusign?

I don't think it's as secure as people think it is. I can change the name and sign as anyone. Review collected by and hosted on G2.com.

Hetal P.
HP
Hetal P.
IT Analsyt
Mid-Market (51-1000 emp.)
"DocuSign in Action: Efficiency, Security, and Ease of Use"
5/5
What do you like best about Docusign?

What I like best about DocuSign is how simple and efficient it makes the entire signing process. Instead of dealing with printing, scanning, or mailing paperwork, I can send and sign documents digitally in just a few clicks, from any device. The platform is intuitive and user-friendly, which saves me a significant amount of time and reduces errors. I also appreciate the built-in security features and real-time tracking, which provide peace of mind knowing documents are both legally binding and easy to monitor. Overall, DocuSign streamlines workflows and makes handling agreements much more convenient. Review collected by and hosted on G2.com.

What do you dislike about Docusign?

What I dislike about DocuSign is that while it’s excellent for basic signing, some of the more advanced features can feel a bit complicated to set up, especially when creating templates or customizing workflows. I’ve noticed that the interface occasionally feels a little clunky when formatting fields, and the mobile app isn’t always as seamless as the desktop experience. Review collected by and hosted on G2.com.

April V.
AV
April V.
Loan Processor
Small-Business (50 or fewer emp.)
"Get Signed Documents Almost Immediately"
5/5
What do you like best about Docusign?

Being able to obtain a document needing a signature almost immediately. Review collected by and hosted on G2.com.

What do you dislike about Docusign?

I dont dislike anything about Docusign, it works great. Review collected by and hosted on G2.com.

Paul H.
PH
Paul H.
Senior Consultant
Government Relations
Small-Business (50 or fewer emp.)
"Effortless to Use, Highly Trusted for B2B Agreements"
5/5
What do you like best about Docusign?

I use DocuSign for B2B agreements and contracts because it provides a secure way of transmitting signatures. I like that it is easy to use, which makes it convenient for my needs. The templates and webforms are truly valued, and the initial setup was super easy, which is why I love this product. Review collected by and hosted on G2.com.

What do you dislike about Docusign?

The reminders to sign clients receive could be more personal. Review collected by and hosted on G2.com.

Verified User in Information Technology and Services
GI
Verified User in Information Technology and Services
Enterprise (> 1000 emp.)
"User-Friendly and Efficient, But Needs Better Guidance for Beginners"
4/5
What do you like best about Docusign?

I find Docusign extremely user-friendly and convenient to use. It saves time compared to manual signatures and provides a reliable backup for documentation. One of the standout features for me is the ability to share documents with an email id, which I consider to be one of the best features. Additionally, the initial setup was super easy. Review collected by and hosted on G2.com.

What do you dislike about Docusign?

Although it is super user-friendly, there can be times when one can struggle if they are not tech-savvy. Updated FAQ can help in these. Review collected by and hosted on G2.com.

Verified User in Construction
AC
Verified User in Construction
Mid-Market (51-1000 emp.)
"Easy Remote Signatures with DocuSign"
4.5/5
What do you like best about Docusign?

It’s easy to get signatures, no matter where people are located. Review collected by and hosted on G2.com.

What do you dislike about Docusign?

sometimes docusign support is not able to resolve issues. We are intergrated with Procore and sometimes the envelopes don't complete in Procore, but complete in Docusign. When we speak to Procore about this issue we are told that since it's Docusign's integration, that we need to speak with Docusign, when we speak with Docusign, we are told to speak with Procore. It's totally frustrating. Review collected by and hosted on G2.com.

Piotr J.
PJ
Piotr J.
Account Executive
Enterprise (> 1000 emp.)
"Simple, Fast Contract Generation with Seamless CRM Integration"
5/5
What do you like best about Docusign?

Very simple to use. Quick option for sales teams to generate and send contracts, SOs, other documents. Well intergrated into many CRM systems - automating the flow. Review collected by and hosted on G2.com.

What do you dislike about Docusign?

Sometimes it is hard to edit some flows, or change the default setup. Review collected by and hosted on G2.com.

Verified User in Hospital & Health Care
AH
Verified User in Hospital & Health Care
Mid-Market (51-1000 emp.)
"DocuSign makes signing stuff fast, simple, and stress-free"
4/5
What do you like best about Docusign?

DocuSign is really easy to use and makes signing stuff quick and painless. You can upload, sign, and send documents in just a few clicks, which saves a lot of time compared to dealing with paper. Review collected by and hosted on G2.com.

What do you dislike about Docusign?

One downside is that it can get a bit pricey, especially if you don’t use it that often. Sometimes the interface can also feel a little clunky when you’re trying to find specific settings or documents. Review collected by and hosted on G2.com.

Verified User in Information Technology and Services
GI
Verified User in Information Technology and Services
Mid-Market (51-1000 emp.)
Guest users or non-business users of the software, not included in G2 scores.
"Efficient and Reliable Digital Signing Solution that Simplifies Workflow"
4/5
What do you like best about Docusign?

What I like best about DocuSign is how quickly I can send and get documents signed without printing, scanning, or courier delays. It’s very simple to use, so even people who are not very tech-savvy are able to complete signatures smoothly on their own. I also like that it works well on both laptop and mobile, and lets me track who has viewed and signed the document, which gives good control and visibility. The security and audit trail features add confidence that the documents are legally valid and handled in a compliant way, which is important for work-related agreements. Review collected by and hosted on G2.com.

What do you dislike about Docusign?

What I dislike about DocuSign is mainly the high cost, which can quickly add up with different plans and hidden fees, making it expensive for smaller businesses. The pricing structure is quite complex and not very transparent, which makes budgeting difficult. Sometimes, the advanced features are not very easy to set up and need extra effort or technical knowledge. The customer support can feel limited and not very personalized, which can be frustrating when issues arise. Also, there are occasional usability challenges like the interface feeling a bit clunky for formatting, and the mobile app lacks some functions compared to desktop. Overall, while DocuSign is powerful, it can be costly and a bit complicated to get the most out of it without proper support. Review collected by and hosted on G2.com.