Docusign Reviews (2,628)

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Reviews

Docusign Reviews (2,628)

View 4 Video Reviews
4.5
2,628 reviews

What do users say?

Generated using AI from real user reviews
Users consistently praise the ease of use and efficiency of DocuSign, highlighting how it simplifies the document signing process and saves time. Many appreciate its intuitive interface, which allows even non-tech-savvy individuals to navigate the platform easily. However, some users note that the pricing can be high, especially for those needing to send multiple documents.

Pros & Cons

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CL
Carson L.
Small-Business (50 or fewer emp.)
"Effortless Signing but Needs Enhanced Document Management"
5/5
What do you like best about Docusign?

I like that DocuSign is easy to use and it shows me the blanks where I need to sign. I also appreciate that it saves my signature, so I don't have to write it out every time. The initial setup was simple—just upload a document, and it’s scanned effortlessly for me to sign. I would rate it a 10 when recommending it to others because I don’t know many others like it. Review collected by and hosted on G2.com.

What do you dislike about Docusign?

I don’t like the save function. It’s hard to find documents already used and needs better security. It needs to be easily accessed in folders and more transparency with my important data. Review collected by and hosted on G2.com.

Verified User in Management Consulting
GM
Verified User in Management Consulting
Mid-Market (51-1000 emp.)
Guest users or non-business users of the software, not included in G2 scores.
"Streamlined Document Signing That Saves Time"
5/5
What do you like best about Docusign?

What I like about this tool is how easy it is to use. Managing, sending and signing documents have never been easy, especially for me, since I worked remotely. It has streamlined our document workflow and saved a significant amount of time. Review collected by and hosted on G2.com.

What do you dislike about Docusign?

One thing I dislike about this tool is that some of its advanced features can be quite difficult to use at first. That said, like with other tools, once you get used to it, everything becomes much more manageable. Review collected by and hosted on G2.com.

AS
alexis s.
Designer
Small-Business (50 or fewer emp.)
"Effortless Signature Management, Needs Better Document Organization"
5/5
What do you like best about Docusign?

I appreciate how easy it is to mark where a signature goes in DocuSign. I also like that my signature can be saved in my profile, which makes it convenient when sending or signing documents. Additionally, the initial setup was very easy, which made the transition smooth for me. Review collected by and hosted on G2.com.

What do you dislike about Docusign?

I find organizing documents in DocuSign to be challenging. It would be better if I could sort them more effectively or place them into folders. Review collected by and hosted on G2.com.

Verified User in Real Estate
AR
Verified User in Real Estate
Mid-Market (51-1000 emp.)
"DocuSign’s Trusted Brand Makes Sending Documents Effortless"
4/5
What do you like best about Docusign?

The thing I like best about Docusign may sound a bit silly, but it is the brand name of Docusign. Nobody has any issue when I offer to send them a Docusign, which helps us as a startup not have detractors. Review collected by and hosted on G2.com.

What do you dislike about Docusign?

Honestly, the technology is pretty simple but a bit commoditized now. The search and document viewing process is not super easy / intuitive across many "envelopes" and the pricing is a bit high for what we get. Again, paying a bit for the brand name here. Review collected by and hosted on G2.com.

Verified User in Real Estate
GR
Verified User in Real Estate
Small-Business (50 or fewer emp.)
Guest users or non-business users of the software, not included in G2 scores.
"Easy Document Signing and Sharing—No Printing or Scanning Needed"
4.5/5
What do you like best about Docusign?

I can easily sign and share important documents with clients and colleagues, and they can sign them too, from a computer or phone without needing to print, scan, or mail any paperwork. Review collected by and hosted on G2.com.

What do you dislike about Docusign?

Some less tech savy clients find some screens hard to navigate. I use the free version so I am not well versed in the premium features. Review collected by and hosted on G2.com.

Darian K.
DK
Darian K.
King
Mid-Market (51-1000 emp.)
"Fast, Easy, and Reliable Document Management"
5/5
What do you like best about Docusign?

I mostly use DocuSign for sending contracts and paperwork to customers who are out of town or unable to come to the office. It saves me from having to travel or courier documents, which saves time and money. I like that it's fast, easy to use, and has lots of tools to make the process simple. Even people who are not tech-savvy can use DocuSign. The ability to type into the document before sending it is a favorite of mine; sometimes you need to add an 'x' to the PDF and this allows you to do so. For what I use DocuSign for, there isn't anything that I've ever had an issue with. I send envelopes and sign, and it gets the job done with no hassle. The initial setup was very easy. Review collected by and hosted on G2.com.

What do you dislike about Docusign?

If there’s one thing I don’t like, it’s that it isn’t cheaper. Review collected by and hosted on G2.com.

SM
Sushank M.
Head of IT
Real Estate
Mid-Market (51-1000 emp.)
"Easy, Reliable, and Secure E-Signatures You Can Trust"
4.5/5
What do you like best about Docusign?

It’s easy to use, reliable, and secure, which makes it a trusted standard for electronic signatures and provides a better, more user-friendly experience. Review collected by and hosted on G2.com.

What do you dislike about Docusign?

It’s often more expensive than competing options, and some “essential” features are locked behind higher-tier plans. On top of that, customer support can be difficult to reach, or it may be limited to higher-paid accounts. Review collected by and hosted on G2.com.

Verified User in Telecommunications
UT
Verified User in Telecommunications
Enterprise (> 1000 emp.)
"Effortless Document Signing From Anywhere"
5/5
What do you like best about Docusign?

It just makes signing documents super easy. No printing or scanning (so no hardware, sign anything from anywhere). I also like that you can edit and customize fields pretty easily, which makes sending docs out way faster. Review collected by and hosted on G2.com.

What do you dislike about Docusign?

Sometimes it can feel a bit clunky, especially when trying to edit or place fields exactly where you want them. Also a little pricey for what it is, and occasionally things load slower than I'd like Review collected by and hosted on G2.com.

Garvit N.
GN
Garvit N.
AI Integration Engineer
Small-Business (50 or fewer emp.)
"Fast, Friction-Free Signatures and Contracts in Minutes"
4.5/5
What do you like best about Docusign?

It makes getting signatures incredibly fast and friction free. Clients don't have to print or scan anything, and I can get legally binding contracts finalized in minutes right from my phone. Review collected by and hosted on G2.com.

What do you dislike about Docusign?

The expiring links make me request new links every time. Review collected by and hosted on G2.com.

Adam T.
AT
Adam T.
CSM
Telecommunications
Mid-Market (51-1000 emp.)
"Secure Contract Signing Made Easy with Docusign"
4.5/5
What do you like best about Docusign?

I like the ability to add any type of tag, anywhere on the document. Notations are wide and varied. You can add tags like 'title,' 'signature,' 'date,' etc. It is easy to lay out the parameters of what needs to be identifiable for the customer. Docusign provided a more secure opportunity. Review collected by and hosted on G2.com.

What do you dislike about Docusign?

I found a weird upload error: if the word document has confidential settings, Docusign will not upload it. Only if the document is 'general' status. Review collected by and hosted on G2.com.