Diligent Community Reviews & Product Details

Diligent Community is the next-generation board management and governance software designed specifically for public and elected boards, by the trusted team who brought you BoardDocs and iCompass. With Diligent Community, you can enhance transparency, improve efficiency and build trust within your community. It offers a simple drag-and-drop agenda builder, customized workflows, and easily assigned and updated approvers. With Diligent Community, public meetings can run smoothly, and participants can engage and execute meetings more efficiently. It also offers powerful search tools, live stream broadcasts, and policies, maintaining ADA accessibility standards for all published information. Diligent, the leading governance, risk and compliance SaaS company, empowers more than 1 million users and 700,000 board members and leaders to clarify risk and elevate governance. Diligent Community is part of the Diligent One Platform which helps organizations manage complex risk, stay ahead of regulatory changes and deliver impactful insights, in one consolidated view. So boards and leaders can make better decisions, faster.

Seller

Diligent Corporation

Discussions

Diligent Community Community

Languages Supported

English

Solution Type

Best-of-Breed

Overview by

Zoe Cunningham

Value at a Glance

Averages based on real user reviews.

Time to Implement

3 months

View More Pricing Information

Diligent Community Integrations

(3)

Verified by Diligent Community

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Vivian A.

Enterprise (> 1000 emp.)

Originally submitted 8/10/2020

"BaordDocs for School BOE"

5/5

What do you like best about Diligent Community?

For the most part, BoardDocs is very user friendly. Over the ten years our school district has used BoardDocs, I have had to contact their support team for assistance on a few occasions. They have always been very helpful in answering or resolving my issue in a prompt manner. Review collected by and hosted on G2.com.

What do you dislike about Diligent Community?

Uploading photos is still sometimes a little tricky for me since I don't do this very often. Review collected by and hosted on G2.com.

Recommendations to others considering Diligent Community:

Yes, I would recommend BoardDocs to others considering a program to use for meetings. It is user-friendly and has excellent tech support, if needed. Review collected by and hosted on G2.com.

What problems is Diligent Community solving and how is that benefiting you?

BoardDocs is an easy to use program for our Board of Education members to use for their meetings. Since board members can change every two or four years, we needed a meeting platform that was easy for new members to use with a brief training session. Everyone gets the information as soon as I make it active. Before BoardDocs, we printed out the agenda and all supporting documents for each meeting, put it in a notebook and delivered it to them. Now they have the meeting agenda and information available to them instantly and we save time and paper. Review collected by and hosted on G2.com.

Cindy P.

Enterprise (> 1000 emp.)

Originally submitted 8/10/2020

"BoardDocs has been a phenomenal time and money saver for my school division!"

5/5

What do you like best about Diligent Community?

BoardDocs is extremely user friendly for all. The time and money our division has saved by moving to BoardDocs has been substantial. BoardDocs provides a new level of transparency for the Board's work. Review collected by and hosted on G2.com.

What do you dislike about Diligent Community?

Occasionally, like all software, there are "blips" but none that have not been corrected by logging out and back in or by calling support. The division has only experienced two meeting "outages" during its 10+ year use of BoardDocs. Review collected by and hosted on G2.com.

Recommendations to others considering Diligent Community:

Try it, you will love it! Review collected by and hosted on G2.com.

What problems is Diligent Community solving and how is that benefiting you?

Clearly, BoardDocs has addressed transparency and accessibility for the stakeholders in our community. The substantial time savings for me as Clerk as well as the Board members in easily locating Board documents has been very helpful; BoardDocs is so easy to use, which has been helpful in rapidly orienting new Board members to the Board's work. Review collected by and hosted on G2.com.

Biggs A.

Executive Assistant and Board Clerk

Enterprise (> 1000 emp.)

3/9/2021

"BoardDocs Review"

5/5

What do you like best about Diligent Community?

It is user friendly and customer service is awesome Review collected by and hosted on G2.com.

What do you dislike about Diligent Community?

inability to highlight items on the agenda Review collected by and hosted on G2.com.

Lois M.

Mid-Market (51-1000 emp.)

11/9/2020

"The Best Customer Service and Support Around"

5/5

What do you like best about Diligent Community?

BoardDocs is extremely user friendly and easy to learn. They having amazing customer service and there is always someone to help, if you need it. Meeting agendas are very easy to create and duplicate, such a time saver. Review collected by and hosted on G2.com.

What do you dislike about Diligent Community?

I would prefer to be able to have institutional training sessions recorded, even if they were only available for a limited time. Sometimes the formatting, especially from Word, is a little messy. It's not a big thing and is easy to fix though. Review collected by and hosted on G2.com.

What problems is Diligent Community solving and how is that benefiting you?

BoardDocs is a great place to house all of our committee meetings and most of our documentation related to accreditation. With multiple groups responsible for varying elements of accreditation documentation, it can be challenging to collect everything. This makes that easier, since it's all in one place. Policy management is SO much easier! It takes a little work to get it set up, but once that's done, it's just so much better. (They do provide services to help with the initial setup as well.) Tagging goals is a huge benefit. You can have multi-leveled goals which can be tagged in any meeting agenda on your platform. This is truly time saving when checking progress. Setting the goals up does require a good naming protocol though - so that they're individually identifiable. We can quickly check to see what, if any, action has been taken toward institutional goals, Board goals, committee goals, etc. We are also developing the library to provide easy access to relevant information/documentation for employees. This will help remove some of the busywork from our overworked IT Department as we move these items off the website and on to BoardDocs. Using the MCP allows the voting action to show up on the agenda in real time. This is beneficial to stakeholders that might have an interest in how a particular item turns out, even when they're unable to attend the meeting. Review collected by and hosted on G2.com.

Verified User in Education Management

Mid-Market (51-1000 emp.)

Originally submitted 11/9/2020

"BoardDocs Fan!"

5/5

What do you like best about Diligent Community?

The ease of creating an agenda and minutes. Review collected by and hosted on G2.com.

What do you dislike about Diligent Community?

Public content is not generated in minutes. Review collected by and hosted on G2.com.

Verified User in Education Management

Mid-Market (51-1000 emp.)

Originally submitted 8/17/2020

"BoardDocs is amazing."

5/5

What do you like best about Diligent Community?

BoardDocs has made my job so much better! The time saved is invaluable. Customer service is great - worry free! Review collected by and hosted on G2.com.

What do you dislike about Diligent Community?

There are no downsides to BoardDocs. I really don't know how they can improve. Review collected by and hosted on G2.com.

Sheila L.

Small-Business (50 or fewer emp.)

Originally submitted 11/6/2020

"I LOVE BoardDocs!!"

5/5

What do you like best about Diligent Community?

BoardDocs is user-friendly, efficient, and time saving. As a "seasoned" admin secretary, I confess, I was skeptical about how much more my aging brain could absorb. But, BoardDocs has been a PLEASANT and WELCOMED surprise! And, the two times that I've needed customer support, I've received a call back within just a few minutes and had my issues promptly resolved. Review collected by and hosted on G2.com.

What do you dislike about Diligent Community?

so far, (we've been using almost a year now) I've not found ANY downsides to using BoardDocs. Review collected by and hosted on G2.com.

Irma F.

Mid-Market (51-1000 emp.)

11/6/2020

"I love how easy it is!"

5/5

What do you like best about Diligent Community?

That the work does not fall on me. Each department is responsible for uploading the board agenda items on BoardDocs. The search function is great. You can find items easily. I don't stress out like before. Review collected by and hosted on G2.com.

What do you dislike about Diligent Community?

It's not that I dislike anything, it's just remembering how to move consent calendar items to action items during the Board meeting. Review collected by and hosted on G2.com.

Recommendations to others considering Diligent Community:

It's easy to use once you become familiar with BoardDocs. I was afraid - really afraid of the change. But now, I am so grateful that we implemented it and it is awesome! Review collected by and hosted on G2.com.

What problems is Diligent Community solving and how is that benefiting you?

Meeting deadlines. That it's so much easier to create/manage/update the board agenda. I really don't stress out so much. Posting is a breeze. Review collected by and hosted on G2.com.

JoRene F.

Mid-Market (51-1000 emp.)

8/17/2020

"A Much Happier Executive Assistant After Getting BoardDocs"

4.5/5

What do you like best about Diligent Community?

Time Saving

User friendly

You may set up the agenda and move agenda items around on the fly along with being able to easily attach a Zoom or YouTube video Review collected by and hosted on G2.com.

What do you dislike about Diligent Community?

The Library section hasn't caught up with the ease of the agenda - regarding moving things around. We have many annual events so I created "months" in the events section - but they're in alpha order vs. "month" order and I can't move them around or place a number in front of the month to adjust. Same with the list of Board members - I'm not able to move the names around - and they change annually regarding who is Chair and Vice Chair. Review collected by and hosted on G2.com.

Recommendations to others considering Diligent Community:

It's a time saver, utilize the management tools for policies, goals, events, and library. Review collected by and hosted on G2.com.

What problems is Diligent Community solving and how is that benefiting you?

Time Savings is the number one problem that has been resolved. Anyone (with access) is able to input their agenda items anytime from ANYWHERE! I'm no longer chained to my desk two weeks out of the month - hunting down items, back up documents etc.... The approval tree allows others to review and make revisions before it comes to the final office for approval. No more PAPER packets to be mailed or handed out - it's all attached for the public to view. We save 40hrs a month using BoardDocs amongst (approx) 15 people that regularly are involved in the building and distribution of the Board Agenda packets. We have been able to redirect printing costs to other things. Review collected by and hosted on G2.com.

Ioanna C.

Mid-Market (51-1000 emp.)

8/7/2020

"One of the things I like best about BoardDocs might be the past; but, then again, the future too!"

5/5

What do you like best about Diligent Community?

BoardDocs is a very easy platform to use and allows us to be transparent with the public. It is a quick venue for sending updates and information out to our Board and have it be readily accessible, in real time, to the public as well. One thing that makes my job so much easier is the ability to easily look back at our past, to use the search to quickly find something either in our records or in the data (meta search) of the many other districts and organizations that also use BoardDocs. We recently linked our policies as well, and having the WSSDA model policies at my fingertips is a great resource. Review collected by and hosted on G2.com.

What do you dislike about Diligent Community?

One thing. The My Agenda Items, which people use to begin a new agenda item, is hidden in the "Meetings" tab. I think it should have its own tab. Review collected by and hosted on G2.com.

What problems is Diligent Community solving and how is that benefiting you?

When we started BoardDocs ten years ago, we no longer had to have someone deliver meeting packets to our Directors and they certainly appreciated not having to tote those notebooks around. Other technology might have changed that by now anyway, but it has certainly reduced the numbers of emails we would normally generate with changes out to the Board or other announcements. These changes are reflected online, on BoardDocs, immediately and the Board receives a notification when updates are made. We've saved a lot of paper, a lot of money, and a lot of time over the years with this program. Review collected by and hosted on G2.com.