Diligent Community Reviews & Product Details

Diligent Community is the next-generation board management and governance software designed specifically for public and elected boards, by the trusted team who brought you BoardDocs and iCompass. With Diligent Community, you can enhance transparency, improve efficiency and build trust within your community. It offers a simple drag-and-drop agenda builder, customized workflows, and easily assigned and updated approvers. With Diligent Community, public meetings can run smoothly, and participants can engage and execute meetings more efficiently. It also offers powerful search tools, live stream broadcasts, and policies, maintaining ADA accessibility standards for all published information. Diligent, the leading governance, risk and compliance SaaS company, empowers more than 1 million users and 700,000 board members and leaders to clarify risk and elevate governance. Diligent Community is part of the Diligent One Platform which helps organizations manage complex risk, stay ahead of regulatory changes and deliver impactful insights, in one consolidated view. So boards and leaders can make better decisions, faster.

Seller

Diligent Corporation

Discussions

Diligent Community Community

Languages Supported

English

Solution Type

Best-of-Breed

Overview by

Zoe Cunningham

Value at a Glance

Averages based on real user reviews.

Time to Implement

3 months

View More Pricing Information

Diligent Community Integrations

(3)

Verified by Diligent Community

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Verified User in Education Management

Enterprise (> 1000 emp.)

4/22/2026

"User-Friendly Experience with Great Customer Service"

5/5

What do you like best about Diligent Community?

The platform is user friendly and they have great customer service. Review collected by and hosted on G2.com.

What do you dislike about Diligent Community?

Sometimes there is a delay in reviewing documents. Printing just a few pages is difficult, you end up with 1000's of pages when printing the agenda. Review collected by and hosted on G2.com.

Verified User in Higher Education

Enterprise (> 1000 emp.)

4/23/2026

"Excellent Board Agenda Organization and Smooth Meeting Management"

5/5

What do you like best about Diligent Community?

Its organization of board agenda items and the process to run a board meeting. Review collected by and hosted on G2.com.

What do you dislike about Diligent Community?

There are a few things, such as the lack of being able to justify, within board agenda item development and review Review collected by and hosted on G2.com.

Response from Bella Basso of Diligent Community

Thank you for the 5-star review and for sharing your experience with Diligent Community. We’re glad to hear the platform’s meeting management tools have helped support smoother meetings for your team.

We appreciate your feedback and will take it under advisement for future enhancements.

Thank you again for your review and support of Diligent Community.

Tricia W.

Executive Assistant to Superintendent

Mid-Market (51-1000 emp.)

7/24/2025

"Great Transition Experience"

5/5

What do you like best about Diligent Community?

The Cottonwood-Oak Creek School District is very pleased with our transition process from BoardDocs to Diligent Community. Software has a fresh clean look and is easy to navigate for all stakeholders providing transparency and efficiency in board functions. Diligent is very responsive to customer needs and is always ready and available to assist in making the experience better for users. Review collected by and hosted on G2.com.

What do you dislike about Diligent Community?

At this time, there is nothing I dislike. Review collected by and hosted on G2.com.

Response from Bella Basso of Diligent Community

Hi Tricia!

Thank you for your positive feedback about the fresh, clean look and ease of navigation in Diligent Community. We are dedicated to continuously improving our software to meet the needs of our users and are excited to explore AI capabilities for meeting minute preparation. If you have any suggestions, please feel free to reach out to your CSM!

- Bella from Diligent Community

Verified User in Primary/Secondary Education

Enterprise (> 1000 emp.)

4/23/2026

"Easier-to-Use Interface Than BoardDocs"

4/5

What do you like best about Diligent Community?

User interface makes it easier to use than BoardDocs. It works well with our other platforms as well. Review collected by and hosted on G2.com.

What do you dislike about Diligent Community?

Intermittent outages and support that is not able to resolve the issue in real time. Review collected by and hosted on G2.com.

Response from Bella Basso of Diligent Community

We're glad to hear that you find our user interface easier to use than BoardDocs and that it integrates well with your other platforms. We apologize for any intermittent outages you've experienced and understand the frustration of not having real-time issue resolution. We are constantly working to improve our system reliability and support response times.

Michelle D.

Clerk to the Board of Trustees

Mid-Market (51-1000 emp.)

7/23/2025

"User friendly"

5/5

What do you like best about Diligent Community?

The public portal was what tipped the scale to Diligent. The site provides transparency for the public and so much more information at their fingertips. The internal program is also easy to use and has proven to be fairly intuitive for our staff users. I would recommend anyone looking for an agenda aka meeting management solution to definitely give serious consideration to Diligent! Review collected by and hosted on G2.com.

What do you dislike about Diligent Community?

I would love an option to schedule recurring meetings! Review collected by and hosted on G2.com.

Response from Bella Basso of Diligent Community

We're delighted to hear that you find our public portal and internal program user-friendly and beneficial for sharing information and meeting agendas. We appreciate your suggestion for an option to schedule recurring meetings and will take it into consideration for future improvements.

Shiona N.

Executive Assistant

Small-Business (50 or fewer emp.)

7/24/2025

"Makes my Job Easier"

5/5

What do you like best about Diligent Community?

I like the text message approvals that I can use when administrators are traveling. I like that it looks the same on all of my devices. I like that I have historical information on agenda items that have been submitted and that I can duplicate those items. Review collected by and hosted on G2.com.

What do you dislike about Diligent Community?

Nothing. If a feature doesn’t apply to my organization, I just don’t use that feature. Review collected by and hosted on G2.com.

Response from Bella Basso of Diligent Community

Thank you for sharing your positive experience with Diligent Community! We're thrilled to hear that the text message approvals and consistent interface across devices have made your job easier.

It's fantastic to hear that Diligent Community has helped improve transparency with community members, reducing phone calls and emails, as well as streamlining the process of preparing paper packets.

If you ever have any questions or need assistance with any features in the future, please don't hesitate to reach out. We're here to help!

Verified User in Primary/Secondary Education

Mid-Market (51-1000 emp.)

4/22/2026

"Diligent Community"

2.5/5

What do you like best about Diligent Community?

The public facing page has a lot of information. Review collected by and hosted on G2.com.

What do you dislike about Diligent Community?

Very rough transition from Board Docs to Diligent Community. Lots of workarounds and feature requests. Review collected by and hosted on G2.com.

Verified User in Primary/Secondary Education

Enterprise (> 1000 emp.)

4/23/2026

"Outstanding Staff Support and Thorough Training Resources"

5/5

What do you like best about Diligent Community?

The support from staff and the thorough training videos and conferences. Review collected by and hosted on G2.com.

What do you dislike about Diligent Community?

I haven't found anything not helpful or useful. Review collected by and hosted on G2.com.

Response from Bella Basso of Diligent Community

Thank you for your positive feedback! We are thrilled to hear that you are enjoying the outstanding support from our staff and finding our training resources helpful.

At Diligent, we strive to provide top-notch assistance and comprehensive training to ensure our customers have a seamless experience. We are delighted that our time-saving features for agenda creation and meeting minutes are benefiting you.

If you ever have any questions or need further assistance, please don't hesitate to reach out. We are here to help and support you every step of the way.

Verified User in Information Technology and Services

Enterprise (> 1000 emp.)

4/28/2026

"Good Pricing, But UI/UX, Support, and Onboarding Need Major Improvements"

1.5/5

What do you like best about Diligent Community?

Needs an updater to UI/UX and Integrations. Performance can be updated as well. Pricing is good. Review collected by and hosted on G2.com.

What do you dislike about Diligent Community?

Needs better support, onboarding. UI, UX, AI and intelligence Review collected by and hosted on G2.com.

Verified User in Education Management

Mid-Market (51-1000 emp.)

4/23/2026

"Streamlined, Easy-to-Use, and Everything in One Place"

4/5

What do you like best about Diligent Community?

streamlining and easy of use - keeping everything in one place Review collected by and hosted on G2.com.

What do you dislike about Diligent Community?

no comment at this time - frequency of use Review collected by and hosted on G2.com.

Response from Bella Basso of Diligent Community

Thank you for sharing your positive experience with Diligent Community! We're thrilled to hear that you find it streamlined and easy to use. We understand the importance of keeping everything in one place for efficiency.

If you ever have any feedback or suggestions on how we can improve the frequency of use, please don't hesitate to reach out.