What I like best about ParcelWILL is how easy the app is to use, along with its customization options. The support team is always very responsive—usually replying within about two minutes—and extremely professional. Review collected by and hosted on G2.com.

At this stage, I haven’t encountered any particular issues. Everything has been running smoothly, and the app meets my expectations so far. If anything comes up over time, I’ll be able to provide more detailed feedback. Review collected by and hosted on G2.com.

It's been a solid platform for the last two years, and remains a decent free-tier for our needs. Review collected by and hosted on G2.com.

I don still wish there was a feature to more easily deal with tracking workflows where this is no tracking number provided to us by the supplier. Review collected by and hosted on G2.com.

The customer support is absolutely outstanding. Zessa helped me from scratch, she explained everything step by step, customized the HTML code specifically for my store, and never made me feel like I was asking too much. I came in with zero knowledge about tracking integrations and left with a fully working, professional setup. This level of support is rare and genuinely impressive. 10/10 would recommend to any Shopify store owner. Review collected by and hosted on G2.com.

Honestly, nothing major. The initial setup can feel a bit overwhelming if you're not tech-savvy, but with the support team being this good, it barely matters. Maybe a more detailed onboarding guide for beginners would help, but again, the live support more than makes up for it. Review collected by and hosted on G2.com.

Ease of usage and tons of options based on the business needs. It is on point Review collected by and hosted on G2.com.

Maybe better pricing especially for start up Ecommerce brands.

Our company is more like a start up organization, we test a lot of products and create sites for it Review collected by and hosted on G2.com.

I use ParcelWILL to track all customer orders and allow customers to follow their deliveries directly from my site. It's customizable and really not bad. What I also like is the ability to send emails to customers at each stage of the delivery, which informs them in case of a problem. This feature reassures customers throughout the delivery process and prevents them from worrying or making chargebacks. Additionally, the initialization of ParcelWILL went very well and it was easy to set up. Review collected by and hosted on G2.com.

Honestly, everything is fine except for the pricing, which is a bit too expensive. I think. Review collected by and hosted on G2.com.

The ability to send notifications to clients with delivery status updates. I also like to receive notifications when there are delivery problems or failures. Finally, the option to track all of my shipments in one platform Review collected by and hosted on G2.com.

I don't have knowlegde enough at the moment. I am just starting now Review collected by and hosted on G2.com.

I greatly appreciate Parcel Panel's ability to immediately provide detailed information on the transfer and delivery time of packages, which is particularly useful for artisans and merchants. Having these details right away greatly facilitates the order of dispatch, a crucial aspect for my operations. Furthermore, the software helps me access information that I would otherwise spend a lot of time searching for, thus allowing me to optimize my efficiency. The use of Parcel Panel is made even more enjoyable by the ease of installation and configuration. The customer support, quick to respond via chat, provides me with all the necessary information, and even a small bonus, which further enhances my experience as a user. Review collected by and hosted on G2.com.

Nothing to report at the moment Review collected by and hosted on G2.com.

I find ParcelWILL very easy to use and I can always turn to the support team with my questions. I can also generate extra revenue from ParcelWILL, which makes it so ideal. Additionally, the initial setup was very simple. Review collected by and hosted on G2.com.

I sometimes encounter the issue that when an order is canceled, it still remains in the ParcelWILL dashboard. This makes it not always easy for our Parcel Panel team because they keep checking this order. We have now solved this by tagging the order. Review collected by and hosted on G2.com.

I like that ParcelWILL handles shipping tracking for my customers automatically. I don't have to send my customers updates about their packages, which is a huge relief. The app works so smoothly that I almost forget I have it. There isn't anything wrong, and everything runs smoothly. It's great because I am busy with other tasks in my business and don't want to worry about this aspect. The initial setup was very easy and took only a few minutes. Review collected by and hosted on G2.com.

Let the template be more clear in the first view when you press on the ParcelWILL app Review collected by and hosted on G2.com.

ParcelWILL makes it easy for my customers to track their orders, and it also lets me monitor all shipments from one clear, easy-to-use dashboard. Review collected by and hosted on G2.com.

The pricing can become expensive as order volume grows, and there are limited plan options between the lower and higher tiers. Review collected by and hosted on G2.com.