Its an all in one EMR system and it is web based. Making it easier for remote employees to have access. Review collected by and hosted on G2.com.
The reports suck. It is not reliable with data given so a lot of times we are stuck not using the report or making your own manual report. And they charge extra if you want to be able to customized your own report to pull the exact data you are looking for.
- The system is extremely slow and freezes a lot. Causing a lot of workflow issues. When you call them and complain they act as if its our fault instead of trying to fix the issue.
- Horrible customer service. They hang up on you all the time. They are very unprofessional.
- When a workflow problem is brought to their attention, with something crucial that their system should be able to do. They like to brush you off and gaslight you that your not using the system to the best of its capabilities. However, when you ask them to show you how to do what your requesting they say the system can't do that. And then try to blame your practice. How is my practice the problem when you clearly stated the system can't do that. And the issue brought up is a critical issue. If your system can't do it, bring it back to your product team to figure out and fix. They don't care about the problems the practices are having. They don't want to do meaningful updates for those who are actually using the system on a daily basis. Instead they are doing baseless updates that no one cares about just to see they are improving. Rather than fixing what is important.
- Buyer be aware. This system will cause more issues than its worth. And they add an extra charge for everything. So your paying all these extra monthly fees for services that can't even do what you expect it to do.
- Their billing and payment workflow is the worst. You can't move a payment that was made during a visit to pay for the past due balances. You would have to refund the patient for a credit stuck to an old date of service, just to recharge them the same amount to pay for the past due balance on a different date of service. And most times patients will not pay again.
- The providers can not send a cancelation request to a pharmacy for prescription that was sent. They will have to call the pharmacy and sit on the phone for an hour to have them cancel a prescription.
- When writing a prescription it doesn't automatically calculate the pills needed when putting in the quantity and frequency instructions. You have to manually calculate which leaves room for error. Review collected by and hosted on G2.com.