--- title: CRM and Deals Reviews meta\_title: 'CRM and Deals Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 15 reviews by the users' company size, role or industry to find out how CRM and Deals works for a business like yours. aggregate\_rating: rating\_value: 4.6 review\_count: 15 scale: '5' date\_modified: '2026-08-07' parent\_category: name: Sales Tools url: https://www.g2.com/categories/sales-tools --- # CRM and Deals Reviews & Product Details Claimed ###### Profile Status This profile is currently managed by CRM and Deals but has limited features. Are you part of the CRM and Deals team? [Upgrade your plan](https://sell.g2.com) to enhance your branding and engage with visitors to your profile! CRM and Deals for Zendesk — Streamlined Sales Management CRM and Deals for Zendesk is an innovative application seamlessly integrated with the Zendesk platform. It is designed to enhance CRM management and deal tracking directly within Zendesk Support. This all-in-one tool empowers teams with an intuitive interface, visual pipelines, centralized deal management, robust analytics, and seamless communication. 🔹 CRM Functionality: Focused Sales Pipeline Management Comprehensive Deal Management Store and manage all deal information in a centralized location, complete with templates, customizable reports, and automated workflows to ensure deals progress smoothly through each stage. Enhanced Communication Keep client communications connected within the deal interface, with access to relevant ticket information including previous and current interactions, public replies, internal notes, and attachments. Detailed Deal Insights Monitor deal progress with visual indicators such as progress bars, while accessing essential details including contact and company information, product details, custom fields, and reminders for planned emails. Advanced Sales Planning Leverage forecast mode and deal statistics to optimize sales planning. Features include writing product descriptions, uploading attachments, downloading reports, and reviewing scheduled events. Customizable Interface Tailor the app to your team’s workflow with extensive customization options, including pipeline modes, automation settings, table views, field customization, and more. Dedicated Support and Development Benefit from GrowthDot's responsive support team and expert developers, ready to assist with app usage, troubleshooting, and custom plugin development. CRM and Deals for Zendesk simplifies sales pipeline management, enhances communication, and provides actionable insights — all within your Zendesk environment. * * * Seller [GrowthDot](https://www.g2.com/sellers/growthdot) Discussions [CRM and Deals Community](https://www.g2.com/products/crm-and-deals/discuss) Languages Supported Czech, Danish, German, English, French, Latvian, Dutch, Norwegian, Portuguese, Spanish Overview by John Barnaby (Growthdot Marketing Manager) Show More ## Pricing Pricing provided by CRM and Deals. ### CRM $6.00 1 Agent Per Month ### Kanban $6.00 1 Agent Per Month [ View More Pricing Information ](https://www.g2.com/products/crm-and-deals/pricing) ## Top-Rated Alternatives [ ![Pipedrive](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Pipedrive") Pipedrive 4.3/5(3,106) ](https://www.g2.com/products/pipedrive/reviews) [ ![monday CRM](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "monday CRM") monday CRM 4.5/5(1,518) ](https://www.g2.com/products/monday-crm/reviews) [ ![HighLevel](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "HighLevel") HighLevel 4.6/5(651) ](https://www.g2.com/products/highlevel/reviews) [ View All Alternatives ](https://www.g2.com/products/crm-and-deals/competitors/alternatives) ## User Insights Average based on 15 real user reviews. Typical contract price $0k - $0k [Sign in to view](/login) Per Month [Log in to unlock pricing and user insights](/login) ![Verified User in Computer Software](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Computer Software") UC Verified User in Computer Software Small-Business (50 or fewer emp.) 10/26/2023 "A very useful tool for Sales purpose" 5/5 What do you like best about CRM and Deals? It is very useful tool for sales that is also affordable when compared to its competitors. Review collected by and hosted on G2.com. What do you dislike about CRM and Deals? Nothing much to say about since I did not see any flip side of it. Review collected by and hosted on G2.com. What problems is CRM and Deals solving and how is that benefiting you? Capturing the sales process could be a tedious task. But, CRM and Deals for Zendesk helps me in overcoming this. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Verified User in Information Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Information Services") UI Verified User in Information Services Mid-Market (51-1000 emp.) 10/9/2023 "Great application to track the deals" 3.5/5 What do you like best about CRM and Deals? It really helps in creating pipelines for sales strategy. It is user friendly and provides best customer support to track deals. Also the interface is easy to integrate and use. It manages connection history nicely. Review collected by and hosted on G2.com. What do you dislike about CRM and Deals? I face problem in upgrading the account. Review collected by and hosted on G2.com. What problems is CRM and Deals solving and how is that benefiting you? It helps in managing services and sales. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite KA Ken Ernest A. Small-Business (50 or fewer emp.) 5/31/2023 "Customer Service Associate" 4/5 What do you like best about CRM and Deals? It is easy to use and easy to understand Review collected by and hosted on G2.com. What do you dislike about CRM and Deals? I don't think that I don't have anything as of now Review collected by and hosted on G2.com. What problems is CRM and Deals solving and how is that benefiting you? Streamlining in answering our work emails Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ![Lillian C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Lillian C.") LC Lillian C. Head Of Customer Service Mid-Market (51-1000 emp.) 5/2/2023 "Zendesk CRM Tool" 4.5/5 What do you like best about CRM and Deals? It has a detailed and robust reporting for KPIs Review collected by and hosted on G2.com. What do you dislike about CRM and Deals? A bit complex for a simple user with no CRM tool knowledge Review collected by and hosted on G2.com. What problems is CRM and Deals solving and how is that benefiting you? Being able to adequately respond to customers and having all their queries in one platform for easy communication Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Isabel P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Isabel P.") IP Isabel P. Instacart Specialized Customer Support Mid-Market (51-1000 emp.) 8/3/2022 "A great way to provide customer service!" 5/5 What do you like best about CRM and Deals? Zendesk is easy to navigate. It makes it easy to create tickets for customers and merge them into one. It's a great way to keep track of tickets. Unlike other competitors, zendesk helps the company save time by using the quick tools that zendesk has. Review collected by and hosted on G2.com. What do you dislike about CRM and Deals? I'm not a big fan of the random bugs that zendesk will have once in a while. Sometimes the magnifying glass in the quick tools will often disappear. I would love to see these bugs decrease. Review collected by and hosted on G2.com. What problems is CRM and Deals solving and how is that benefiting you? Zendesk has allowed me to quickly answer my customer's answers by navigating the articles without having to bother my coworkers. My businesss performance has increased. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ## Pricing Options Pricing provided by CRM and Deals. ### CRM $6.00 1 Agent Per Month ### Kanban $6.00 1 Agent Per Month ### CRM and Kanban $9.00 1 Agent Per Month [ View More Pricing Information ](https://www.g2.com/products/crm-and-deals/pricing) ##### Categories on G2 [CRM](https://www.g2.com/categories/crm)[Help Desk](https://www.g2.com/categories/help-desk) ##### Explore More [Which exit interview management solutions offer pre-built survey templates that reduce HR setup time to under one month?](https://www.g2.com/discussions/which-exit-interview-management-solutions-offer-pre-built-survey-templates-that-reduce-hr-setup-time-to-under-one-month)[Accounting Firms in Indianapolis](https://www.g2.com/categories/accounting-firms/locations/indianapolis-in-us)[Which platform offers AI-powered content generation?](https://www.g2.com/discussions/which-platform-offers-ai-powered-content-generation) [Top robotic process automation tools for startups](https://www.g2.com/discussions/top-robotic-process-automation-tools-for-startups)[Podium vs DealerSocket: which automotive marketing platform is better for real-time customer response at dealerships?](https://www.g2.com/discussions/podium-vs-dealersocket-which-automotive-marketing-platform-is-better-for-real-time-customer-response-at-dealerships)[Pros and Cons Details](https://www.g2.com/products/crm-and-deals/reviews?qs=pros-and-cons) [Show MoreShow Less](javascript:void(0);)