--- title: Crexendo Reviews meta_title: 'Crexendo Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 361 reviews by the users' company size, role or industry to find out how Crexendo works for a business like yours. aggregate_rating: rating_value: 4.9 review_count: 361 scale: '5' date_modified: '2026-10-17' parent_category: name: Collaboration & Productivity url: https://www.g2.com/categories/collaboration-productivity ---

Crexendo Pros and Cons: Top 5 Advantages and Disadvantages

Quick AI Summary Based on G2 Reviews

Generated from real user reviews

Users praise the exceptional customer support from Crexendo, highlighting their expertise and availability during the process. (83 mentions)
Users highlight the exceptional support and expertise from the Crexendo team, making transitions seamless and stress-free. (75 mentions)
Users praise the exceptional customer service from Crexendo, highlighting responsiveness and support throughout the transition process. (52 mentions)
Users value the ease of use of Crexendo, appreciating the straightforward service transfer and helpful support. (47 mentions)
Users appreciate the easy setup of Crexendo, praising its straightforwardness and helpful customer support throughout the process. (44 mentions)
Users experience call issues during ISP outages, causing interruptions and challenging technical fixes despite team support. (7 mentions)
Users find the implementation process complex, often requiring IT assistance and feeling confused by numerous options. (6 mentions)
Users find that customer service can be a hassle, making it difficult to get timely assistance when needed. (5 mentions)
Users find the difficult navigation of the Crexendo app hampers efficiency and makes configurations overwhelming. (5 mentions)
Users are frustrated by the overwhelming number of spam calls and issues with caller ID impacting client communication. (5 mentions)

5 Pros or Advantages of Crexendo

5 Cons or Disadvantages of Crexendo

Crexendo Reviews (361)

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Reviews

Crexendo Reviews (361)

View 1 Video Reviews
4.9
361 reviews
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Barry S.
BS
Barry S.
Business Owner
Small-Business (50 or fewer emp.)
"Outstanding Account Team Representation"
5/5
What do you like best about Crexendo?

Working with Karen at Crexendo has been an absolute pleasure. Their team is highly experienced, professional, and incredibly responsive. They handle every request with efficiency and care, making collaboration seamless and enjoyable. They really are great at what they do and genuinely great to work with. Review collected by and hosted on G2.com.

What do you dislike about Crexendo?

I have nothing but great things to say about my experience Review collected by and hosted on G2.com.

David C.
DC
David C.
Systems and Network Administrator
Mid-Market (51-1000 emp.)
"Easiest phone move ever!!!!"
5/5
What do you like best about Crexendo?

Move your phone to Crexendo and take back control of your systems. I have moved 2 of my 13 locations to Crexendo so far and it's been a dream. No more phone vendors from outside. No more fax machines printing out 20+ spams a day. No more dropped calls because Mediacom, Xfinity, Cox, Spectrum, etc. is having signal issues again and you have to restart everything for the 4th time today. My bosses are very old school and have resisted changing over to a VoIP system but this has won them over. And the best part is we can do this all in-house and no need for any more outside vendors other than the ISP. Review collected by and hosted on G2.com.

What do you dislike about Crexendo?

Nothing. Haven't found anything that I don't like yet. Review collected by and hosted on G2.com.

Ramon B.
RB
Ramon B.
Pastor
Small-Business (50 or fewer emp.)
"The Team of Lorena, Clarke and Larry was wonderful!"
5/5
What do you like best about Crexendo?

Lorena and her Team were receptive to our situation, walked us through all of the steps to dissociate ourselves from our previous provider, and stayed with us from setting up the account, installing the hardware and software, and training the staff members all of the way until we were ready to adopt! Review collected by and hosted on G2.com.

What do you dislike about Crexendo?

I was a little surprised they use a third part for texting capabilities, as our previous company had it built in. It is understandable and it was fairly seamless (just a little time consuming) to apply for the process. But I don't blame Lorena's Team for any of that. Review collected by and hosted on G2.com.

Amanda B.
AB
Amanda B.
Bookkeeper
Mid-Market (51-1000 emp.)
"Great customer service - very quick and responsive - Carly U was excellent to work with"
5/5
What do you like best about Crexendo?

Very easy to get ahold of and will go out of the way to try and resolve any problems we may have. Ordered a couple new phones from Carly and she had them shipped out the next day! Review collected by and hosted on G2.com.

What do you dislike about Crexendo?

Nothing I can think of. If we have had issues (which have been very few in the couple years we used them), they are quick to resolve. Review collected by and hosted on G2.com.

Wallace H.
WH
Wallace H.
Contract Director
Small-Business (50 or fewer emp.)
"High-Quality VoIP Equipment, Excellent Customer Support, and Great Software!"
5/5
What do you like best about Crexendo?

Crexendo offers our clinical company the perfect phone and communications solutions. The user-friendly and powerful VIP software is easy and greatly empowers our ability to be as efficient as possible. The support to myself and our staff from Ms. Carry Snell is available, responsive, and knowledgeable on the equipment and software. Her and support team offer various channels, including phone, email, and live chat, ensuring timely assistance when needed. Their comprehensive implementation and training resources provided by Mr. Mark and Paul Aker are top-notch! They focus on user experience, ease of integration, and walk you through everything needed. Also provide guidebooks to support staff throughout the time in use. Thanks! +++++++++ Review collected by and hosted on G2.com.

What do you dislike about Crexendo?

Not sure if there is, however, a VIP app for Windows and personal devices to eliminate having to log in on a webpage. Review collected by and hosted on G2.com.

Marshall W.
MW
Marshall W.
Manager
Small-Business (50 or fewer emp.)
"Very nice product and the support team is very responsive!"
5/5
What do you like best about Crexendo?

I have had an extremely positive experience starting with the sales process and now through implementation. I have sent a variety of questions and requests to their customer support team and they replied and/or addressed my questions in a very timely manner. The system we purchased is virtually plug and play! The ease of use of all of their features almosts seems too easy making me second guess if I am overlooking something. They have made integrating their product and service into our business very seemless. Review collected by and hosted on G2.com.

What do you dislike about Crexendo?

Honestly I do not have any dislikes to mention at this point and time. Review collected by and hosted on G2.com.

ME
Mark E.
CFO
Small-Business (50 or fewer emp.)
"Service is Great, but Customer Service is Outstanding"
5/5
What do you like best about Crexendo?

I like the ability to load a app onto my personal phone so that I can take office calls while on the go. Recently I interacted with Sr. Account Executive Carly Uehlein who provided superior support and quick feedback to get major changes to our account made quickly and accurately. Review collected by and hosted on G2.com.

What do you dislike about Crexendo?

Sometimes there are too many options and figuring out how to best set personal features can be confusing. I find it to not be user friendly from a setup perspective at times. Review collected by and hosted on G2.com.

angie r.
AR
angie r.
HR Manager
Small-Business (50 or fewer emp.)
"Crexendo Review"
5/5
What do you like best about Crexendo?

Crexendo has been an extremely easy platform to understand, and the onboarding and implementation process was seamless. Jon Butts, our representative, was knowledgeable and supportive throughout the entire process. He guided us every step of the way, making the transition flawless. Review collected by and hosted on G2.com.

What do you dislike about Crexendo?

we have found no downsides at the moment. Review collected by and hosted on G2.com.

TS
Teresa S.
Accounting Supervisor
Small-Business (50 or fewer emp.)
"Great quality and service"
5/5
What do you like best about Crexendo?

The quality of the service is great. Everyone we have dealt with has been great. Jon Butts was very helpful from the very beginning. Review collected by and hosted on G2.com.

What do you dislike about Crexendo?

Do not have a dislike with Crexendo at all. Review collected by and hosted on G2.com.

Verified User in Law Practice
UL
Verified User in Law Practice
Small-Business (50 or fewer emp.)
"Best Move Into the 21st Century!"
5/5
What do you like best about Crexendo?

The Crexendo phone system is incredibly convenient and easy to use, especially when out of the office or working remotely. Tech Support is always available and very helpful! You can customize endless settings and it's easy to get the hang of. Carrie Snell & Kyle Grier have gone above and beyond! Review collected by and hosted on G2.com.

What do you dislike about Crexendo?

There is nothing I dislike about Crexendo. Review collected by and hosted on G2.com.