Crexendo Pros and Cons: Top 5 Advantages and Disadvantages

Quick AI Summary Based on G2 Reviews

Generated from real user reviews

Users praise the exceptional customer support from Crexendo, highlighting their expertise and availability during the process. (83 mentions)

Users highlight the exceptional support and expertise from the Crexendo team, making transitions seamless and stress-free. (75 mentions)

Users praise the exceptional customer service from Crexendo, highlighting responsiveness and support throughout the transition process. (52 mentions)

Users value the ease of use of Crexendo, appreciating the straightforward service transfer and helpful support. (47 mentions)

Users appreciate the easy setup of Crexendo, praising its straightforwardness and helpful customer support throughout the process. (44 mentions)

Users experience call issues during ISP outages, causing interruptions and challenging technical fixes despite team support. (7 mentions)

Users find the implementation process complex, often requiring IT assistance and feeling confused by numerous options. (6 mentions)

Users find that customer service can be a hassle, making it difficult to get timely assistance when needed. (5 mentions)

Users find the difficult navigation of the Crexendo app hampers efficiency and makes configurations overwhelming. (5 mentions)

Users are frustrated by the overwhelming number of spam calls and issues with caller ID impacting client communication. (5 mentions)

5 Pros or Advantages of Crexendo

1. Customer Support

Users praise the exceptional customer support from Crexendo, highlighting their expertise and availability during the process.

See 83 mentions

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Sherry F.

Small-Business (50 or fewer emp.)

5.0/5

"Love Crexendo, and it keeps getting better."

What do you like about Crexendo?

We have now had Crexendo for a few years. This is a very easy system to use. Kiloh, our account rep is top notch!

Sam R.

Mid-Market (51-1000 emp.)

5.0/5

"Smooth Communication, Reliable Support"

What do you like about Crexendo?

Crexendo has continued to work well for us, keeping our calls organized and smooth, and Kiloh has always been quick to help whenever we need something

2. Helpful

Users highlight the exceptional support and expertise from the Crexendo team, making transitions seamless and stress-free.

See 75 mentions

See Related User Reviews

Sherry F.

Small-Business (50 or fewer emp.)

5.0/5

"Love Crexendo, and it keeps getting better."

What do you like about Crexendo?

We have now had Crexendo for a few years. This is a very easy system to use. Kiloh, our account rep is top notch!

Sam R.

Mid-Market (51-1000 emp.)

5.0/5

"Smooth Communication, Reliable Support"

What do you like about Crexendo?

Crexendo has continued to work well for us, keeping our calls organized and smooth, and Kiloh has always been quick to help whenever we need something

3. Customer Service

Users praise the exceptional customer service from Crexendo, highlighting responsiveness and support throughout the transition process.

See 52 mentions

See Related User Reviews

Sherry F.

Small-Business (50 or fewer emp.)

5.0/5

"Love Crexendo, and it keeps getting better."

What do you like about Crexendo?

We have now had Crexendo for a few years. This is a very easy system to use. Kiloh, our account rep is top notch!

Rick K.

Small-Business (50 or fewer emp.)

5.0/5

"Hassle-Free Switch to Crexendo with Helpful Customer Support"

What do you like about Crexendo?

I really like how easy it was to transfer my phone service to Crexendo. The switch was straightforward and hassle-free. The customer service has been

4. Ease of Use

Users value the ease of use of Crexendo, appreciating the straightforward service transfer and helpful support.

See 47 mentions

See Related User Reviews

Sam R.

Mid-Market (51-1000 emp.)

5.0/5

"Smooth Communication, Reliable Support"

What do you like about Crexendo?

Crexendo has continued to work well for us, keeping our calls organized and smooth, and Kiloh has always been quick to help whenever we need something

Rick K.

Small-Business (50 or fewer emp.)

5.0/5

"Hassle-Free Switch to Crexendo with Helpful Customer Support"

What do you like about Crexendo?

I really like how easy it was to transfer my phone service to Crexendo. The switch was straightforward and hassle-free. The customer service has been

5. Easy Setup

Users appreciate the easy setup of Crexendo, praising its straightforwardness and helpful customer support throughout the process.

See 44 mentions

See Related User Reviews

Sam R.

Mid-Market (51-1000 emp.)

5.0/5

"Smooth Communication, Reliable Support"

What do you like about Crexendo?

Crexendo has continued to work well for us, keeping our calls organized and smooth, and Kiloh has always been quick to help whenever we need something

Rick K.

Small-Business (50 or fewer emp.)

5.0/5

"Hassle-Free Switch to Crexendo with Helpful Customer Support"

What do you like about Crexendo?

I really like how easy it was to transfer my phone service to Crexendo. The switch was straightforward and hassle-free. The customer service has been

5 Cons or Disadvantages of Crexendo

1. Call Issues

Users experience call issues during ISP outages, causing interruptions and challenging technical fixes despite team support.

See 7 mentions

See Related User Reviews

Karlee V.

4.0/5

"Effective Phone System with Caller ID Challenges"

What do you dislike about Crexendo?

I don't like the overwhelming number of spam calls we receive, and it's frustrating that our caller ID shows as spam when we call clients.

Phoebe C.

Mid-Market (51-1000 emp.)

4.0/5

"Reliable Phone System with Great Support and Potential for Improved Usability"

What do you dislike about Crexendo?

I wish the Crexendo app can be updated to be more user-friendly. The current design or interface seems to lack intuitive navigation, which can decreas

2. Complex Processes

Users find the implementation process complex, often requiring IT assistance and feeling confused by numerous options.

See 6 mentions

See Related User Reviews

Jordan M.

Small-Business (50 or fewer emp.)

5.0/5

"Communications Carol Rocks!"

What do you dislike about Crexendo?

The downside, would be not using Crexendo in the first place. The company I switched from wasn't very transparent and would make you jump through hoop

Brianna B.

Small-Business (50 or fewer emp.)

5.0/5

"Kellen Bell and Tammy Ivie at Crexendo are the Best"

What do you dislike about Crexendo?

Implementation wasn't easy. I had to bring in IT. I was hoping I could do it myself.

3. Customer Service

Users find that customer service can be a hassle, making it difficult to get timely assistance when needed.

See 5 mentions

See Related User Reviews

Rick K.

Small-Business (50 or fewer emp.)

5.0/5

"Hassle-Free Switch to Crexendo with Helpful Customer Support"

What do you dislike about Crexendo?

I don’t think it’s Crexendo’s fault that I’m not quite savvy enough to set up all the features on my system, but that’s exactly why I reach out to cus

Jordan M.

Small-Business (50 or fewer emp.)

5.0/5

"Communications Carol Rocks!"

What do you dislike about Crexendo?

The downside, would be not using Crexendo in the first place. The company I switched from wasn't very transparent and would make you jump through hoop

4. Difficult Navigation

Users find the difficult navigation of the Crexendo app hampers efficiency and makes configurations overwhelming.

See 5 mentions

See Related User Reviews

Phoebe C.

Mid-Market (51-1000 emp.)

4.0/5

"Reliable Phone System with Great Support and Potential for Improved Usability"

What do you dislike about Crexendo?

I wish the Crexendo app can be updated to be more user-friendly. The current design or interface seems to lack intuitive navigation, which can decreas

Verified User

Mid-Market (51-1000 emp.)

5.0/5

"A Great Service With Fantastic Team Support"

What do you dislike about Crexendo?

At this time, I haven't had any negative experiences with Crexendo. As I mentioned before, there are many options and features available for managing

5. Number Issues

Users are frustrated by the overwhelming number of spam calls and issues with caller ID impacting client communication.

See 5 mentions

See Related User Reviews

Greg S.

Small-Business (50 or fewer emp.)

5.0/5

"Easy to use"

What do you dislike about Crexendo?

Provisioning new numbers is still a manual process, but you can create/edit/delete/assign users to numbers through the portal easily.

Karlee V.

4.0/5

"Effective Phone System with Caller ID Challenges"

What do you dislike about Crexendo?

I don't like the overwhelming number of spam calls we receive, and it's frustrating that our caller ID shows as spam when we call clients.

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Michael D.

IT Technician

Mid-Market (51-1000 emp.)

4/1/2025

"The Friendliest of User Friendly"

5/5

What do you like best about Crexendo?

A product is only as good as the support team behind it and the team behind Crexendo are amazing! I've been using Crexendo for almost two years now and every single interaction with the team has been more than pleasant. Our sales rep, Carol, has gone above and beyond for me and the organization.

Aside from that, Crexendo is very user friendly and easy to use. There are a lot of features that are beneficial to our day-to-day operations and, again, they were very easy to implement and use. Review collected by and hosted on G2.com.

What do you dislike about Crexendo?

I cannot think of anything to dislike about Crexendo. Review collected by and hosted on G2.com.

Verified User in Mental Health Care

Small-Business (50 or fewer emp.)

11/4/2025

"Outstanding Service and Seamless Support—Crexendo Exceeds Expectations"

5/5

What do you like best about Crexendo?

We have been loyal Crexendo customers for several years because of the excellent service and the product itself. Lorena and Clarke introduced us to the system and have made each and every process seamless. The support staff are second to none and they assist you quickly and accurately.

There are zero downsides to this system and the support that we have received. Review collected by and hosted on G2.com.

What do you dislike about Crexendo?

I have no complaints about Crexendo. The combination of an excellent product and a fantastic team truly makes it outstanding. Review collected by and hosted on G2.com.

Patrick D.

Owner

Small-Business (50 or fewer emp.)

5/28/2025

"Product and service upgrade"

5/5

What do you like best about Crexendo?

Customer Support is always polite and friendly, and ensures that my issue is taken care of. My recent interaction with Carrie Snell was great. She was very helpful, friendly, and answered all my questions quickly. She wrapped up our account needs quickly and explained everything. The YouTube videos are great, also. Review collected by and hosted on G2.com.

What do you dislike about Crexendo?

Some troubleshooting of issues can be confusing, but the YouTube videos are great and helpful, but sometimes it takes going through a few videos to find the solution to my issue. Review collected by and hosted on G2.com.

Larry J.

General Manager

Small-Business (50 or fewer emp.)

8/26/2025

"Firgrove Water"

5/5

What do you like best about Crexendo?

The installation was easy. The service has been great, and the system is easy to use. Customer service is also very good. I could not be more pleased. Review collected by and hosted on G2.com.

What do you dislike about Crexendo?

I really like Crexendo and do not have any issues with them. Review collected by and hosted on G2.com.

Ken D.

Chief Operating Officer

Small-Business (50 or fewer emp.)

9/4/2025

"Outstanding Customer Service!"

5/5

What do you like best about Crexendo?

I switched my company to Crexendo about two years ago and have a great experience with them ever since. I have had the pleasure of working Mary Jenkins who has been amazing to work with as she is always prompt to answer calls and take care of problems very quickly. Also want to highlight Carrie Snell who was very patient and helpful with setting up new lines when I needed to add new lines. Highly recommend Crexendo!!! Review collected by and hosted on G2.com.

What do you dislike about Crexendo?

I do not have anything that I dislike about them at this time. Review collected by and hosted on G2.com.

Andrew S.

Systems Administrator

Mid-Market (51-1000 emp.)

6/18/2025

"Recent Organizational Upgrade to a Cloud Phone System"

5/5

What do you like best about Crexendo?

I enjoyed the friendly, professional process from start to finish. I also was captivated by the support posture of Crexendo. Review collected by and hosted on G2.com.

What do you dislike about Crexendo?

At times, there seemed to be a bit of confusion, but it turned out to be miscommunication and was handled/corrected through virtual discussions. Review collected by and hosted on G2.com.

Lalaine M.

Accountant & Office Manager

Small-Business (50 or fewer emp.)

11/12/2025

"CREXENDO REVIEW FROM A INVESTMENT & MANAGEMENT COMPANY POV"

5/5

What do you like best about Crexendo?

They have a great team and sales manager Jim Hall made it easy for me to understand the product! Review collected by and hosted on G2.com.

What do you dislike about Crexendo?

None as of the moment, but maybe just having to pay initial payment even before service is conducted. Review collected by and hosted on G2.com.

Sean M.

Owner/Member

Small-Business (50 or fewer emp.)

12/30/2025

"Outstanding Support Staff Makes a Great First Impression"

5/5

What do you like best about Crexendo?

So far, the support staff has been very helpful. Review collected by and hosted on G2.com.

What do you dislike about Crexendo?

Not sure yet. It has only been a couple of weeks and the system is new to us. Review collected by and hosted on G2.com.

Seth U.

IT Manager

Mid-Market (51-1000 emp.)

2/13/2025

"We made the switch to Crexendo in 2020."

5/5

What do you like best about Crexendo?

We like the web interface, Crexendo VIP Mobile app, and the 24/7 customer support. One of the main reasons we chose Crexendo was that they are US based. Review collected by and hosted on G2.com.

What do you dislike about Crexendo?

The only downside is if we have an ISP outage at our location we would have an interruption at our office location. What's good is that we can take our phones to another location and resume taking calls. That was one of the main reasons we went with Crexendo in 2020 during the beginning of the pandemic. It gave us peace of mind to know we could have our employees able to work from home if need be. Review collected by and hosted on G2.com.